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ACE Reviews & Product Details

ACE is a multi-channel customer engagement tool that enables highly personalized communication strategies to connect with customers. The platform facilitates the development of a profound understanding of customers based on their behaviour, allowing for the creation of custom campaigns to engage visitors across multiple channels. The predictive customer analytics feature of ACE offers a powerful view of the customer base, providing deep insights into customer behaviour and ensuring the delivery of the right message to the right individual at the right time. The auto-engagement algorithm automates campaigns for the relevant customers without any human intervention. Additionally, ACE allows businesses to gratify their customers seamlessly by offering coupons or free credits that can be redeemed in-store at the moment of interaction with the brand.

Seller

eWards

Languages Supported

English

Product Description

Ace is a multi-channel customer engagement tool that lets you connect with your customers through highly tailored communication strategies. We help you build a deep understanding of your customers based on their behaviour & enable you to craft customised campaigns to engage your visitors across multiple channels.

Overview by

Dorothi Bhattacharyya

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ACE Integrations

(4)

Integration information sourced from real user reviews.

ACE Media

It is called the Recency-Frequency-Monetary module, where the customers are segmented according to how recently the customer is visiting, how frequently is he visiting, and how much is he spending in terms of money with the brand. Recency- Active, At Risk, Lost Customers Frequency- Frequent &amp...

These are combination of both e-wallets and coupons. Where for the upfront payment, the customer gets credits along with few coupons or booklets to use with the brand.

ACE empowers you to create innovative and engaging loyalty programs to ultimately drive the customer's lifetime value. The loyalty programs that we offer are- Instant Billing Time-wise Segment-wise SKU Loyalty Feedback Loyalty

Day-wise: Setting loyalty % according to different days of the week.

It is grouping of our total customer database into smaller buckets based on customer behavior, parameters & SKU purchases. Used for effective targeting for different campaigns to the right customer database. ACE offers the following types of segmentation- Segment by Members Segment by Par...

ACE Reviews (4)

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Sahil P.

Assistant Marketing Manager

Small-Business (50 or fewer emp.)

8/8/2025

"ACE delivers efficiency, ease of use, and reliable support."

5/5

What do you like best about ACE?

ACE offers an intuitive interface and smooth navigation, making daily tasks faster and more organized. The platform’s automation features save valuable time, while its detailed reporting tools provide clear insights for decision-making. The responsive customer support ensures quick resolution of any issues, adding to the overall reliability of the system Review collected by and hosted on G2.com.

What do you dislike about ACE?

While ACE performs well overall, there is room for improvement in customization options to cater to more specific business needs. Some advanced features require a learning curve, and occasional updates may cause temporary workflow interruptions. However, these are minor compared to the benefits it provides. Review collected by and hosted on G2.com.

What problems is ACE solving and how is that benefiting you?

ACE has streamlined our operational processes by automating repetitive tasks, reducing manual errors, and improving team coordination. It has simplified data management, making information easily accessible and enabling faster decision-making. This efficiency has saved significant time and resources, allowing us to focus more on strategic business growth rather than administrative hurdles Review collected by and hosted on G2.com.

SA

Sharmeen A.

Owner and Founder

Small-Business (50 or fewer emp.)

8/6/2025

"Quite smooth and really amazing team for assistance."

5/5

What do you like best about ACE?

The tools are really easy to use and cover everything needed for smooth CRM management. I especially like InsightX – it’s a great way to analyze data quickly, saving me a lot of time. The support is also very friendly and unlike other CRM companies they deliver!!! Review collected by and hosted on G2.com.

What do you dislike about ACE?

Sometimes the data takes a little longer to load, but that's understandable as our database is a little big Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

8/11/2025

"Pleasant and smooth"

3.5/5

What do you like best about ACE?

They provide quick and easy redressal of grieviences and the reports dashboard offered by the ACE provides important insights. Review collected by and hosted on G2.com.

What do you dislike about ACE?

There are no downsides of the ACE, only some features that can either be improved or added Review collected by and hosted on G2.com.