The G2 on Ethico

Ethico Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Ethico for its exceptional customer support, highlighting professionalism and prompt issue resolution throughout their experience. (19 mentions)

Users appreciate Ethico's exceptional customer service and comprehensive compliance guidance, enhancing their confidence in compliance management. (15 mentions)

Users find Ethico's ease of use exceptional, with quick results and a user-friendly platform enriching their experience. (12 mentions)

Users praise the implementation ease of Ethico, citing quick, seamless integration and user-friendly services. (9 mentions)

Users value the quick response time of Ethico, ensuring efficient support and a user-friendly experience. (8 mentions)

Users value Ethico for its user-friendly compliance management, streamlined implementation, and exceptional customer service from representatives like Loryn. (7 mentions)

Users experience communication issues during live sessions, leading to difficulties in getting answers to their questions. (1 mentions)

Users find the initial complex navigation of Ethico challenging, especially when running reports and entering investigations. (1 mentions)

Users find the difficult learning curve initially challenging, but familiarity improves the experience over time. (1 mentions)

Users note that Ethico can be expensive, particularly for larger companies, impacting budget considerations. (1 mentions)

Users face initial difficulties with navigation and report running, but tasks improve with familiarity. (1 mentions)

Users are frustrated with the lack of certifications for completed sessions, limiting recognition of their participation. (1 mentions)

Users experience low engagement during live sessions, often struggling to get timely answers to their questions. (1 mentions)

Users note update issues but see a willingness from the team to make improvements for a better experience. (1 mentions)

Top Pros or Advantages of Ethico

1. Customer Support

Users commend Ethico for its exceptional customer support, highlighting professionalism and prompt issue resolution throughout their experience.

See 19 mentions

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Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you like about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers f

2. Helpful

Users appreciate Ethico's exceptional customer service and comprehensive compliance guidance, enhancing their confidence in compliance management.

See 15 mentions

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Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

3. Ease of Use

Users find Ethico's ease of use exceptional, with quick results and a user-friendly platform enriching their experience.

See 12 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use program for our monthly Sanction Checks"

What do you like about Ethico?

It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues.

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

4. Implementation Ease

Users praise the implementation ease of Ethico, citing quick, seamless integration and user-friendly services.

See 9 mentions

See Related User Reviews

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you like about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers f

5. Response Time

Users value the quick response time of Ethico, ensuring efficient support and a user-friendly experience.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use program for our monthly Sanction Checks"

What do you like about Ethico?

It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues.

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you like about Ethico?

They are highly responsive, and the software itself is straightforward to use.

6. Compliance Management

Users value Ethico for its user-friendly compliance management, streamlined implementation, and exceptional customer service from representatives like Loryn.

See 7 mentions

See Related User Reviews

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

Top Cons or Disadvantages of Ethico

1. Communication Issues

Users experience communication issues during live sessions, leading to difficulties in getting answers to their questions.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

2. Complex Navigation

Users find the initial complex navigation of Ethico challenging, especially when running reports and entering investigations.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

3. Difficult Learning

Users find the difficult learning curve initially challenging, but familiarity improves the experience over time.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

4. Expensive

Users note that Ethico can be expensive, particularly for larger companies, impacting budget considerations.

See 1 mentions

See Related User Reviews

Shannon H.

Mid-Market (51-1000 emp.)

5.0/5

"Great service for compliance"

What do you dislike about Ethico?

Depending on your company size, it can be costly.

5. Initial Difficulty

Users face initial difficulties with navigation and report running, but tasks improve with familiarity.

See 1 mentions

See Related User Reviews

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

6. Lack of Certifications

Users are frustrated with the lack of certifications for completed sessions, limiting recognition of their participation.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

7. Low Engagement

Users experience low engagement during live sessions, often struggling to get timely answers to their questions.

See 1 mentions

See Related User Reviews

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

8. Update Issues

Users note update issues but see a willingness from the team to make improvements for a better experience.

See 1 mentions

See Related User Reviews

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you dislike about Ethico?

The few issues that I believe can be improved on (sequential case numbering system) have been communicated to the owners and product team. They seem i

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/12/2024

"Speak Up Culture Ball Roller"

4.5/5

What do you like best about Ethico?

The Ethico team are a great asset to the promotion and facilitation of our company's speak up culture. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Our company partnership with Ethico continues thriving. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thanks for trusting Ethico, and for your kind review!

Nurdes G.

Human Resources Manager

Mid-Market (51-1000 emp.)

11/15/2023

"Ethico is a Great Service"

5/5

What do you like best about Ethico?

- Confidentiality

- Speed of notifications

- Phone calls when higher level cases are submitted to expedite processing

- Easy to use system

- Customer support is fast and easy - Angela Meier is excellent and always sharing new ways to improve our outreach with our team to utilize the service.

- Webinars and resources that are provided are helpful Review collected by and hosted on G2.com.

What do you dislike about Ethico?

- The platform and service suits our needs so we don't dislike anything about the service. It is essential to have a confidential, anonymous escalation process in any corporate environment. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thanks for your partnership Nurdes!

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

7/31/2024

"Ethico for HR Team"

5/5

What do you like best about Ethico?

I like the customer service and quality of their responses and response time. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Nothing I really dislike. They have been extremely helpful and professional. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thank you for your thoughtful review!!

Jennifer M.

Enterprise (> 1000 emp.)

7/27/2023

"Best Compliance Hotline Out There!"

5/5

What do you like best about Ethico?

My health system has been using Ethico since 2006, and I came into the picture in 2011. We've done requests for proposals because we are good stewards of our resources and want to ensure we have the best product and service for the best price. Hands down, Ethico always comes out on top. Their hotline representatives are so well trained (they are almost attorneys!) and professional and pull the information we need for our investigations from often emotional and difficult callers. Our account representatives are always amazing, as is their tech support. I highly recommend this company! Review collected by and hosted on G2.com.

What do you dislike about Ethico?

There was one feature that Ethico didn't have that other hotline services did when we conducted our last RFP, and that was to contact complainants prior to their call back dates. Since then, Ethico created and added this feature. So, there is nothing that we dislike! Review collected by and hosted on G2.com.

What problems is Ethico solving and how is that benefiting you?

Ethico provides a way for our employees to report compliance concerns. We use the same number for all of our 130,000 employees and they are able to keep everything organized and provide the information we need to conduct investigations. Allowing us to get this information before the employees become whistleblowers so we can address problems immediately has undoubtably save us millions over the years. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hey Jennifer, WOW! We are thrilled that your organization continues to choose Ethico! We are nothing without our clients- thank you for your trust and partnership!

Hannah K.

Mid-Market (51-1000 emp.)

2/9/2023

"Easy to use, very useful tools"

5/5

What do you like best about Ethico?

We use Ethico for sanctioned persons and entities screening. What originally drew us to them was their $5 million "Actioncheck Guarantee" which the execs really loved. The onboarding process was very easy and they provided training to teach me how to use the system. I also get reports emailed directly to me as soon as they're available, which is extremely quickly. It's such an easy process that I also just signed up with them for their conflict of interest reporting system which I'm very excited to use. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I have interacted with a number of different people, so the only issue I've come across is losing track of where to go for each question I have. I think there was a little bit of turnover in the team I was using, but that's happening everywhere and they have made the transition very easy. Not a huge concern at all. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hannah, thank you so much for taking the time to review our services. We are proud & honored to partner with your company!!

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/13/2023

"It's like joining a compliance community!"

4/5

What do you like best about Ethico?

Complianceline has really helpful webinars on meaningful topics to a Compliance Officer. The content is engaging and the company promotes and provides an avenue for connecting with others in the field across the country. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I'd like to use MyCM as a data repository for internal compliance investigations/record keeping purposes. It would be great if it was more adaptable to support this type of activity vs being a ticketing intake. It would be easier to search items for making updates by subject vs. ticket number. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hello & thank you so much for taking the time to let us know how we're doing! We'd welcome the opportunity to show you how other clients are leveraging our case management software to track and manage internal issues & investigations. If this is something you're interested in, please reach out to your dedicated account manager or you may email accountmanagement@ethico.com and we'll gladly assist! Thank you again

Adele O.

Senior Client Advisor CFP

Financial Services

Small-Business (50 or fewer emp.)

10/8/2023

"Reporting of compliance by employees"

5/5

What do you like best about Ethico?

Ethico allows us to reach out to complainants before their scheduled call, back dates. This feature was missing in our RFP. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

The service enables reporting of complaint by employees it is potentially hinder transparency. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Thank you Adele!

Verified User in Government Administration

Enterprise (> 1000 emp.)

6/30/2023

"Highly Recommended"

5/5

What do you like best about Ethico?

The system is easy to navigate and configure and includes robust reporting metrics. The free webinars and training videos are high-quality and provide tremendous value. Customer and tech support is consistently responsive, efficient and friendly. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

We have yet to experience any real issues. A few customizations we hoped for aren't currently possible but were added to a future enhancements list, so we have no complaints! Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hi there, thank you so very much for the detailed review! We are SO happy to hear your positive sentiments about our partnership. Thank you for your trust in us and willingness to tell the world about it!

Sonja H.

Enterprise (> 1000 emp.)

8/25/2023

"I'm so glad I called"

5/5

What do you like best about Ethico?

Our Account Manager, Angela, was very knowledgable and demonstrated a high level of overall effectiveness. Her contribution will be a great help the success of our compliance and awareness efforts. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I dont have anything negative to say about Ethico Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hey Sonja, thanks so much for taking the time to leave us a review. It is an absolute pleasure working with your team!

Verified User in Civil Engineering

Enterprise (> 1000 emp.)

7/19/2023

"Flexible and customer focused"

5/5

What do you like best about Ethico?

They are customer focused. If there is an issue at any time I can reach my account rep or even the CEO if necessary. I also love that I can get with their tech team to brainstorm customizations that work for my company needs. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I have not found anything that I dislike about the company. I had been assigned a rep that was less than stellar, but he was replaced and the service was back to expectation. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

edit

Hi there, thank you so much for taking a few minutes to share feedback on your services with Ethico! You said it best- our clients are the heart of our organization. Transparency and accessibility are key factors in maintaining strong partnerships, and we are proud that our clients can see it in action! Thank you again!