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G2 recognized Ethico
Ethico

By Ethico

4.8 out of 5 stars
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How would you rate your experience with Ethico?

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Ethico Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Ethico for its exceptional customer support, highlighting professionalism and prompt issue resolution throughout their experience. (19 mentions)
Users appreciate Ethico's exceptional customer service and comprehensive compliance guidance, enhancing their confidence in compliance management. (15 mentions)
Users find Ethico's ease of use exceptional, with quick results and a user-friendly platform enriching their experience. (12 mentions)
Users praise the implementation ease of Ethico, citing quick, seamless integration and user-friendly services. (9 mentions)
Users value the quick response time of Ethico, ensuring efficient support and a user-friendly experience. (8 mentions)
Users value Ethico for its user-friendly compliance management, streamlined implementation, and exceptional customer service from representatives like Loryn. (7 mentions)
Users experience communication issues during live sessions, leading to difficulties in getting answers to their questions. (1 mentions)
Users find the initial complex navigation of Ethico challenging, especially when running reports and entering investigations. (1 mentions)
Users find the difficult learning curve initially challenging, but familiarity improves the experience over time. (1 mentions)
Users note that Ethico can be expensive, particularly for larger companies, impacting budget considerations. (1 mentions)
Users face initial difficulties with navigation and report running, but tasks improve with familiarity. (1 mentions)
Users are frustrated with the lack of certifications for completed sessions, limiting recognition of their participation. (1 mentions)
Users experience low engagement during live sessions, often struggling to get timely answers to their questions. (1 mentions)
Users note update issues but see a willingness from the team to make improvements for a better experience. (1 mentions)

Top Pros or Advantages of Ethico

1. Customer Support
Users commend Ethico for its exceptional customer support, highlighting professionalism and prompt issue resolution throughout their experience.
See 19 mentions

See Related User Reviews

LF

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

BM

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you like about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers f

2. Helpful
Users appreciate Ethico's exceptional customer service and comprehensive compliance guidance, enhancing their confidence in compliance management.
See 15 mentions

See Related User Reviews

LF

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

ST

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

3. Ease of Use
Users find Ethico's ease of use exceptional, with quick results and a user-friendly platform enriching their experience.
See 12 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use program for our monthly Sanction Checks"

What do you like about Ethico?

It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues.

ST

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

4. Implementation Ease
Users praise the implementation ease of Ethico, citing quick, seamless integration and user-friendly services.
See 9 mentions

See Related User Reviews

LF

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

BM

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you like about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers f

5. Response Time
Users value the quick response time of Ethico, ensuring efficient support and a user-friendly experience.
See 8 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use program for our monthly Sanction Checks"

What do you like about Ethico?

It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues.

MG

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you like about Ethico?

They are highly responsive, and the software itself is straightforward to use.

6. Compliance Management
Users value Ethico for its user-friendly compliance management, streamlined implementation, and exceptional customer service from representatives like Loryn.
See 7 mentions

See Related User Reviews

LF

Linda F.

Enterprise (> 1000 emp.)

5.0/5

"Excellence to its Fullest"

What do you like about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (form

ST

Sterling T.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable Resource for Any Compliance Team"

What do you like about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everythi

Top Cons or Disadvantages of Ethico

1. Communication Issues
Users experience communication issues during live sessions, leading to difficulties in getting answers to their questions.
See 1 mentions

See Related User Reviews

Md. Mizanur R.
MR

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

2. Complex Navigation
Users find the initial complex navigation of Ethico challenging, especially when running reports and entering investigations.
See 1 mentions

See Related User Reviews

MG

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

3. Difficult Learning
Users find the difficult learning curve initially challenging, but familiarity improves the experience over time.
See 1 mentions

See Related User Reviews

MG

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

4. Expensive
Users note that Ethico can be expensive, particularly for larger companies, impacting budget considerations.
See 1 mentions

See Related User Reviews

SH

Shannon H.

Mid-Market (51-1000 emp.)

5.0/5

"Great service for compliance"

What do you dislike about Ethico?

Depending on your company size, it can be costly.

5. Initial Difficulty
Users face initial difficulties with navigation and report running, but tasks improve with familiarity.
See 1 mentions

See Related User Reviews

MG

Mandy G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing experience using Ethico"

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and whe

6. Lack of Certifications
Users are frustrated with the lack of certifications for completed sessions, limiting recognition of their participation.
See 1 mentions

See Related User Reviews

Md. Mizanur R.
MR

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

7. Low Engagement
Users experience low engagement during live sessions, often struggling to get timely answers to their questions.
See 1 mentions

See Related User Reviews

Md. Mizanur R.
MR

Md. Mizanur R.

Small-Business (50 or fewer emp.)

5.0/5

"Know the best, Be honest"

What do you dislike about Ethico?

Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it.

8. Update Issues
Users note update issues but see a willingness from the team to make improvements for a better experience.
See 1 mentions

See Related User Reviews

BM

Bob M.

Mid-Market (51-1000 emp.)

5.0/5

"Best Customer Support"

What do you dislike about Ethico?

The few issues that I believe can be improved on (sequential case numbering system) have been communicated to the owners and product team. They seem i

Ethico Reviews (66)

Reviews

Ethico Reviews (66)

4.8
66 reviews
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MG
Corporate Compliance Officer
Enterprise (> 1000 emp.)
"Amazing experience using Ethico"
What do you like best about Ethico?

They are highly responsive, and the software itself is straightforward to use. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and where to enter investigations. However, as I became more familiar with it, these tasks became easier. Review collected by and hosted on G2.com.

ST
Director of Compliance
Small-Business (50 or fewer emp.)
"Invaluable Resource for Any Compliance Team"
What do you like best about Ethico?

The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everything I need it to do.

Ethico is so much more than our compliance hotline servicer. They go above and beyond to support me as a compliance officer. Their knowledge hub has tons of useful information and the weekly Ethicsverse webinars are not only interesting, but helpful! Every year for Compliance Week, they always provide great ideas for me to pull off an engaging and effective educational experience for my team. My CSM Loryn is also such an amazing asset in helping me to improve my compliance program. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

If I found being helpful and overwhelmed with tons of good information a bad thing, then I might have a reason to complain. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

We are delighted to hear that Ethico has been able to fulfill your need for a compliance hotline and process to manage concerns. We are committed to providing valuable resources and support to our clients. Thank you for choosing Ethico!

Joseph A.
JA
Vice President Human Resources
Mid-Market (51-1000 emp.)
"Ethico for Employee and Patient Compliance Hotline"
What do you like best about Ethico?

"Ethico provides an excellent system for reporting compliance issues, serving both our employees and customers effectively. Their team has been instrumental in managing incoming calls and complaints. Even though the call center isn't frequently used for compliance complaints, Ethico has consistently demonstrated its ability to thoroughly investigate issues and report them clearly through their portal." Review collected by and hosted on G2.com.

What do you dislike about Ethico?

So far into our third year of usage I can't think of any complaints. They continue to improve their technology and keep up with the times. Review collected by and hosted on G2.com.

Myrna H.
MH
Manager of Human Resources
Mid-Market (51-1000 emp.)
"Ethico/Loryn Smith"
What do you like best about Ethico?

The ease of using Ethico for logging our HR and Compliance issues. Creating a case and updating it are simplistic in this software. I have used others that are not so user friendly!

Loryn, what can I say, she is simply amazing, responsive and always letting us know what new products are coming out as well as keepung us in the loop in updates that are going to be taking place. She is a pleasure to interact with! Thank you for all you do for u Loryn! Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Can't think of any! When I am using the system, I know right where to go to add the information. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

Thank you for your kind words about Ethico and Loryn! We're glad to hear that the software is easy to use and that Loryn has been responsive and helpful. We strive to provide a seamless experience for tracking HR and Compliance issues.

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"Enjoyable"
What do you like best about Ethico?

Ethico provides us with all of the tools that we need, especially the reports that we can generate that allows us to get a look at our quarterly calls and make assessments. Loryn has made the experience even better as she is always available and willing to help when needed. She does an excellent job of explaining everything and walking me through each aspect of Ethico as needed. The new services that were introduced are also something that I will take back to the Compliance Team. Loryn has been a delight to work with and is truly knowledgeable about the products. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Right now, I believe that the services being provided are just what we need, there is nothing that I dislike. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

Thank you for sharing your experience with us! Loryn will be delighted to receive your positive feedback, and we are glad that she has been able to assist you effectively.

CK
Compliance Analyst
Mid-Market (51-1000 emp.)
"Highly recommend this program"
What do you like best about Ethico?

Ethico is very easy to work with. My client Success Manager, Loryn Smith has been great to work with. She has provided me with great materials and is very flexible for when I need to meet. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I have found nothing with Ethico that I dislike. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

Thank you for your kind words! We are pleased to hear that Ethico has been helpful in providing a stress-free compliance hotline solution for your organization. We appreciate your recommendation and look forward to continuing to support your compliance needs.

BM
Chief Compliance Officer
Mid-Market (51-1000 emp.)
"Best Customer Support"
What do you like best about Ethico?

I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers for customer service. From the set-up to the ongoing account support, the staff is knowledgeable, actively listens to your issues, and promptly resolves your issues. Unlike other Holtine providers, they aren't trying to upsell you on new products and provide assistance with the customer's busy schedule in mind. Jess, Marissa, Ashley, and Amrita are just a few that stand out. The co-owners are very hands-on as well. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

The few issues that I believe can be improved on (sequential case numbering system) have been communicated to the owners and product team. They seem intent on improving Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

We are glad to hear that our customer service team, including Jess, Marissa, Ashley, and Amrita, have made a positive impact on your experience with Ethico. We will be sure to pass along your kind words to them and the co-owners. Thank you for taking the time to share your feedback with us and we appreciate your input on the sequential case numbering system and are committed to making ongoing improvements based on our clients' needs!

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"I have had great experience with the product(s) and the people at Ethico."
What do you like best about Ethico?

I really enjoy the ease of the MyCM and how easy it is to review cases. I also very much appreciate the customer service and the responsiveness of our representative. Our implementation went very smooth and I was also very impressed at how much we were able and allowed to customize for our hotline landing page.

I met with Loryn today and she was great to speak with and very informative of the upcoming features and product enhancements. She was also very prompt to schedule a meeting I requested and to follow-up in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I do not have any negative feedback. I did request an additonal training on reporting functionality so I can be ready to pull reports for our Board, but that has already been scheduled. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

Thank you for sharing your positive experience with Ethico! We are delighted to hear that you find MyCM easy to use and appreciate our customer service and responsiveness. We're also glad that you found the customization options for your hotline landing page helpful. If you have any suggestions for additional training or features, please let us know.

LF
Compliance Officer
Enterprise (> 1000 emp.)
"Excellence to its Fullest"
What do you like best about Ethico?

Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (formerly ComplianceLine). Their commitment to helping me navigate complex compliance requirements seamlessly and with stress-free integration gave me confidence in their services.

I highly recommend Ethico for all of your compliance needs. What truly sets Ethico apart is its commitment to customer service. They have always gone above and beyond to make themselves available to answer any questions I may have had. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

I have had nothing but helpful experiences with their multiple number of features. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

Thank you so much for taking the time to leave us such a kind review. We're delighted to be your trusted partner!

Shawn M.
SM
Chief Compliance Officer
Mid-Market (51-1000 emp.)
"Great tool and great service! Excellent partner in optimizing compliance."
What do you like best about Ethico?

MyCM is a fantastic, easy-to-use tool and the service we've received from Loryn is spectacular! Lots of solid features, open-ended, and customizable means MyCM is a valuable and valued component of our compliance program. Review collected by and hosted on G2.com.

What do you dislike about Ethico?

Nothing I can think of that I dislike at this time. Review collected by and hosted on G2.com.

Response from Angela Meier of Ethico

Thanks for the stellar feedback! We strive to provide top-notch service and are grateful for the opportunity to partner with you in optimizing compliance.

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