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eGain Mail

eGain Mail Alternatives & Competitors

(6)3.7 out of 5

Looking for alternatives to eGain Mail? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to eGain Mail. Based on reviewer data you can see how eGain Mail stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Gmail, Front, Microsoft Outlook, and Zoho Desk are the most popular alternatives and competitors to eGain Mail.

Top Alternatives to eGain Mail

  • Gmail
  • Front
  • Microsoft Outlook
  • Zoho Desk
  • Freshdesk

Top 20 Alternatives & Competitors to eGain Mail

    #1
    #1
  1. Gmail

    (1,625)4.7 out of 5

    Email wherever you work. Gmail works on any computer or mobile device with a data connection and offline support lets you keep working even when you're disconnected. Whether you're at your desk, in a meeting, or on a plane, your email is there.

    Categories in common with eGain Mail:
  2. Email wherever you work. Gmail works on any computer or mobile device with a data connection and offline support lets you keep working even when you're disconnected. Whether you're at your desk, in a meeting, or on a plane, your email is there.

    Categories in common with eGain Mail:

    Bhaginath P.
    BP
    The UI of mailbox and filtering is very good. The far most feature of GMAIL I like is its availability of single sing on every web application, Literally I'm lazy by simple selective GMAIL account,...Read more
    #2
    #2
  3. Front

    (602)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with eGain Mail:
  4. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with eGain Mail:

    NU
    I can prepare multiple mail drafts and templates in a very short time. Also good are the keywords which are automatically adapted to the customer. It takes me some time to prepare such templates in...Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Microsoft Outlook

    (1,094)4.3 out of 5

    Work efficiently with email, calendar, contacts, tasks, and more—together in one place. Office integration lets you share attachments right from OneDrive, access contacts, and view LinkedIn profiles.

    Categories in common with eGain Mail:
  6. Work efficiently with email, calendar, contacts, tasks, and more—together in one place. Office integration lets you share attachments right from OneDrive, access contacts, and view LinkedIn profiles.

    Categories in common with eGain Mail:

    Hiba A.
    HA
    Outlook is a mail program that I use for both business and private purposes, and it is a great advantage to be able to add several e-mail accounts at once. Outlook's interface is very user-friendly...Read more
    #4
    #4
  7. Zoho Desk

    (2,665)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with eGain Mail:
  8. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with eGain Mail:

    UC
    So there are many things which I have liked the most here such as customisation, easy dashboard and all things at one place only. Here I am able to know what I am missing and how i can improve this...Read more
    #5
    #5
  9. Freshdesk

    (2,341)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with eGain Mail:
  10. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with eGain Mail:

    Cleydy G.
    CG
    Freshdesk has really become a perfect solution for each customer's technical support. This platform has really provided all the essential functions and tools to allow me a pleasant way to attend...Read more
    #6
    #6
  11. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with eGain Mail:
  12. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with eGain Mail:

    Martin C.
    MC
    One of the most used system for helpdesk Flexible system settings Not difficult to set up Integrating in company`s mail, so people can just open request, reply, rate and close it. Also...Read more
    #7
    #7
  13. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with eGain Mail:
  14. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with eGain Mail:

    Sandy A.
    SA
    I love that Salesforce is a single seamless service that can build in multiple different tools into an organization's domain. Some examples of what any company can do with Salesforce: social media...Read more
    #8
    #8
  15. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with eGain Mail:
  16. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with eGain Mail:

    Jindřich K.
    JK
    We have greatly improved cross-communication between teams. We avoid conversations, calls and emails centralizing everything on the ticket to work. This increases team morale by increasing...Read more
    #9
    #9
  17. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with eGain Mail:
  18. Intercom allows you to communicate personally with every single customer.

    Categories in common with eGain Mail:

    KS
    Intercom really changed the way to work. I love how easy and intuitive it is to work. I've entered in the costumer marketing world's since this year and I can say that Intercom really helped me to...Read more
    #10
    #10
  19. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with eGain Mail:
  20. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with eGain Mail:

    Philip K.
    PK
    I love that it is really intuitive to use and it is easy to set up and train new users
    #11
    #11
  21. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with eGain Mail:
  22. A powerful customer support suite with a focus on collaboration.

    Categories in common with eGain Mail:

    Heidi H.
    HH
    Team Support gives great customer service. We also appreciate the webinars and tutorials that they offer so you can maximize and optimize how you use their service.
    #12
    #12
  23. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with eGain Mail:
  24. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with eGain Mail:

    AI
    I like the possibility to assign the mail and see them anyway
    #13
    #13
  25. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with eGain Mail:
  26. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with eGain Mail:

    JC
    I've been having a good experience so far. What I like best is that the Hubspot features enables the user to do this autonomously. You can create many different ways to approch the user, collect...Read more
    #14
    #14
  27. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with eGain Mail:
  28. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with eGain Mail:

    DB
    With Salesforce, I have full visibility of all our sales opportunties in one platform. The dashboards are the most useful tool for quick management reporting and pipeline view. We track our top...Read more
    #15
    #15
  29. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with eGain Mail:
  30. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with eGain Mail:

    UA
    Supports many Gateways such as Livechat, E-Mail Twitter and Facebook. Easy to install and very customizable. life changer
    #16
    #16
  31. Zoho Mail

    (351)4.4 out of 5

    Business Email Hosting with rich webmail client, POP/IMAP access, integrated Calendar, Contacts, Notes, Tasks apps and more

    Categories in common with eGain Mail:
  32. Business Email Hosting with rich webmail client, POP/IMAP access, integrated Calendar, Contacts, Notes, Tasks apps and more

    Categories in common with eGain Mail:

    H. Ega M.
    HM
    I use Zoho CRM now it's still implementing, we are in the comparing mode with Gmail, still looking what's best feature in Zoho Mail
    #17
    #17
  33. Vtiger All-In-One CRM

    (344)4.3 out of 5

    Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with eGain Mail:
  34. Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with eGain Mail:

    MK
    Customer feedback, support queries and ticket improvisation integration are very useful. In this way, the support sales cycle has been effectively developed. Integration between modules is good....Read more
    #18
    #18
  35. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with eGain Mail:
  36. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with eGain Mail:

    UI
    I like that I’m able to categorize messages and tag them
    #19
    #19
  37. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with eGain Mail:
  38. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with eGain Mail:

    UH
    Simple navigation, and that you can return to a past ticket easily to review all notes for easy troubleshooting in the future.
    #20
    #20
  39. Agile CRM

    (277)4.1 out of 5

    Integrate marketing automation with CRM, social suite, telephony, and web analytics.

    Categories in common with eGain Mail:
  40. Integrate marketing automation with CRM, social suite, telephony, and web analytics.

    Categories in common with eGain Mail:

    Konstantin T.
    KT
    Before I have started to use Agile CRM I have been through a very detailed research of the existing CRM solutions. Some of them seemed very good, but expensive, others were affordable, but were...Read more