Top 10 EasyVista Self Help Alternatives & Competitors

Top 10 Alternatives to EasyVista Self Help Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,328)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with EasyVista Self Help:
Contact Center Knowledge Base
Customer Self-Service

Zoho Desk
By Zoho
4.4/5
(7,586)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Categories in common with EasyVista Self Help:
Contact Center Knowledge Base
Customer Self-Service

Zendesk for Customer Service
By Zendesk
4.3/5
(6,934)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Categories in common with EasyVista Self Help:
Customer Self-Service

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NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Categories in common with EasyVista Self Help:
Contact Center Knowledge Base
Customer Self-Service

Sprinklr Service
By Sprinklr
4.3/5
(735)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Categories in common with EasyVista Self Help:
Contact Center Knowledge Base
Customer Self-Service

Ozonetel
By Ozonetel
4.6/5
(624)
Product Description
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
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Categories in common with EasyVista Self Help:
Contact Center Knowledge Base
Customer Self-Service

Document360
By Kovai Limited
4.7/5
(513)
Product Description
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
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Categories in common with EasyVista Self Help:
Contact Center Knowledge Base
Customer Self-Service

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(430)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Categories in common with EasyVista Self Help:
Contact Center Knowledge Base
Customer Self-Service

Helpjuice
By Helpjuice
4.7/5
(376)
Product Description
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.
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Categories in common with EasyVista Self Help:
Contact Center Knowledge Base
Customer Self-Service