The AI-powered features such as real-time call transcription, AI-generated call summaries, and automated action tracking enhance productivity and help users stay focused on conversations. Its ease of use, reliable call quality, seamless integrations with popular business tools (Salesforce, Office365, Zendesk, Google Workspace), and consistent customer support also stand out. Furthermore, Dialpad Connect supports remote and hybrid work environments efficiently by syncing communication across devices in real time, streamlining workflows, and boosting team collaboration and customer engagement. Review collected by and hosted on G2.com.

Dialpad Connect can sometimes experience issues with call quality and connectivity, particularly when the internet connection is unstable. Some users find the pricing to be on the higher side compared to other VoIP solutions, especially for smaller businesses. Review collected by and hosted on G2.com.

I love how reliable and easy to use Dialpad is, on one click it can reach you to any person in the world, with recording available for improvement. It’s also helpful that you can see call history, voicemails, and contacts all in one place without going much around Review collected by and hosted on G2.com.

Sometimes the mobile app lags and take sometime to load, and the transcription isn’t always perfect, but overall it works well. Review collected by and hosted on G2.com.

I like that you can text. I like that you can see the whole call history at your fingertips, much like an email thread would be. I like that you can rename someone in your contact list. Review collected by and hosted on G2.com.

The only feature I would like to see is having an inbox or a section of blocked callers and the voicemails they have left, or a list of the phone numbers you've blocked. Review collected by and hosted on G2.com.

Its easy to use and we have had a lot less dropped calls since switching from our previous software. Review collected by and hosted on G2.com.

When a caller hangs up before the call is answered, it counts as a missed call. Review collected by and hosted on G2.com.

What I like the most is the ability to go back and read voicemails or read transcripts from calls. I also enjoy getting to use it on both my work laptop and through the app on my cell phone. Review collected by and hosted on G2.com.

What I like the least about Dialpad is that sometimes my microphone on my computer does not work with the program which forces me to restart the application and can be a bit annoying. Review collected by and hosted on G2.com.

simple setup and very good UI makes it easy to find settings Review collected by and hosted on G2.com.

we get our support through T-Mobile and that has been challenging there are some good ones out there, but they are the exception not the rule Review collected by and hosted on G2.com.

I like that you can rview your call after it ends as it give you a summary. Review collected by and hosted on G2.com.

The fact that the call tag at the end does not always have the right options to select for the call type. Review collected by and hosted on G2.com.

Dialpad Connect's AI-powered voice intelligence, with real-time transcription and sentiment analysis, streamlines communication and boosts productivity. Its seamless integrations with tools like Salesforce and Google Workspace make it a versatile choice for businesses Review collected by and hosted on G2.com.

there isnt much to dislike its one of the best AI powered dailer for business Review collected by and hosted on G2.com.

I struggle to find anything I like about it at this point. Review collected by and hosted on G2.com.

The integration to Hubspot has been completely broken since we launched it. It's ridding our CRM with duplicative logs, and inserts links to recordings and "summaries" that just go to blank pages.

I put in a support ticket and it took them over a month to finally admit that they know about an issue, but don't have a solid fix for it.

It's incredibly frustrating to be told after a month, something I already know, and to have no fix. We are leaving and never looking back. I'd suggest others to stay far away. Review collected by and hosted on G2.com.

I love that I can continue working while waiting on a co-worker to answer a question. Easy to stay seated instead of hanging around a desk waiting on someone. Review collected by and hosted on G2.com.

I can be chatting with co-worker, work on something else & when I go back to Dialpad to reply it has switched to another co-worker and I give them my answer. Not too good. Review collected by and hosted on G2.com.