--- title: Dialpad Connect Reviews meta\_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 4201 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Dialpad Connect Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. [(126 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews) Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. [(70 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews) Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. [(56 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571620&qs=pros-and-cons#reviews) Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. [(55 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574703&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. [(51 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570937&qs=pros-and-cons#reviews) Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. [(55 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews) Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. [(42 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews) Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. [(29 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571347&qs=pros-and-cons#reviews) Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. [(27 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573765&qs=pros-and-cons#reviews) Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. [(26 mentions)](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=2356370&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dialpad Connect ##### 1. Ease of Use Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. [ See 126 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews) See Related User Reviews KH Kim H. Mid-Market (51-1000 emp.) 4.5/5 "Phone anywhere, anytime with Dialpad" What do you like about Dialpad Connect? I like how Dialpad transcribes calls in real time now! ![Lydia W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia W.") LW Lydia W. Enterprise (\> 1000 emp.) 5.0/5 "Great for Remote teams!" What do you like about Dialpad Connect? It’s easy to search for people and transfer within the team and company. ##### 2. Call Management Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. [ See 70 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews) See Related User Reviews RT Ramatoulaye T. Mid-Market (51-1000 emp.) 5.0/5 "Dialpad user" What do you like about Dialpad Connect? I like that you can customize your call tags at the end on the call I also like that you can send a tm to a caller ![Lydia W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia W.") LW Lydia W. Enterprise (\> 1000 emp.) 5.0/5 "Great for Remote teams!" What do you like about Dialpad Connect? It’s easy to search for people and transfer within the team and company. ##### 3. Helpful Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. [ See 56 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571620&qs=pros-and-cons#reviews) See Related User Reviews RT Ramatoulaye T. Mid-Market (51-1000 emp.) 5.0/5 "Dialpad user" What do you like about Dialpad Connect? I like that you can customize your call tags at the end on the call I also like that you can send a tm to a caller ![Lydia W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia W.") LW Lydia W. Enterprise (\> 1000 emp.) 5.0/5 "Great for Remote teams!" What do you like about Dialpad Connect? It’s easy to search for people and transfer within the team and company. ##### 4. Call Recording Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. [ See 55 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574703&qs=pros-and-cons#reviews) See Related User Reviews RT Ramatoulaye T. Mid-Market (51-1000 emp.) 5.0/5 "Dialpad user" What do you like about Dialpad Connect? I like that you can customize your call tags at the end on the call I also like that you can send a tm to a caller ![Lydia W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia W.") LW Lydia W. Enterprise (\> 1000 emp.) 5.0/5 "Great for Remote teams!" What do you like about Dialpad Connect? It’s easy to search for people and transfer within the team and company. ##### 5. Features Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. [ See 51 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570937&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleb W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleb W.") KW Kaleb W. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Interface, AI Transcription & Call Summaries That Make Conversations Easy" What do you like about Dialpad Connect? It has an excellent interface which helps in switching between the tabs and the AI Transcription is the key where it is an absolute factor which helps AN 5.0/5 "Office Manager" What do you like about Dialpad Connect? the Ai features. those are nice. i like to listen into phone calls to provide better guidance and i love the records. so easy to upload conversation t ### 5 Cons or Disadvantages of Dialpad Connect ##### 1. Call Issues Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. [ See 55 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews) See Related User Reviews RT Ramatoulaye T. Mid-Market (51-1000 emp.) 5.0/5 "Dialpad user" What do you dislike about Dialpad Connect? The ability to listen to a call after you took it can be easier to find. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Business Communication Made Easy" What do you dislike about Dialpad Connect? There are a few rough edges. The call quality is usually solid, but when someone has a weak internet connection, it drops fast—there’s not much cushio ##### 2. Connection Issues Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. [ See 42 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews) See Related User Reviews KH Kim H. Mid-Market (51-1000 emp.) 4.5/5 "Phone anywhere, anytime with Dialpad" What do you dislike about Dialpad Connect? The service and connectivity can still be spotty, and switching from wifi to data mid call (which I've often had to do) can drop the call, or create a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Business Communication Made Easy" What do you dislike about Dialpad Connect? There are a few rough edges. The call quality is usually solid, but when someone has a weak internet connection, it drops fast—there’s not much cushio ##### 3. Missing Functionality Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. [ See 29 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571347&qs=pros-and-cons#reviews) See Related User Reviews RT Ramatoulaye T. Mid-Market (51-1000 emp.) 5.0/5 "Dialpad user" What do you dislike about Dialpad Connect? The ability to listen to a call after you took it can be easier to find. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Accessible and Easy to Use, but Troubleshooting and Salesforce Integration Can Be Slow" What do you dislike about Dialpad Connect? the troubleshooting can sometimes take time to solve , sometimes the forgot password field makes it hard and the disposition integration with salesfor ##### 4. Recording Issues Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. [ See 27 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573765&qs=pros-and-cons#reviews) See Related User Reviews ![Darshan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan K.") DK Darshan K. Mid-Market (51-1000 emp.) 5.0/5 "Dialpad Connect: Trusted platform to place Calls and AI Transcription in a single platform" What do you dislike about Dialpad Connect? The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditiona ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Accessible and Easy to Use, but Troubleshooting and Salesforce Integration Can Be Slow" What do you dislike about Dialpad Connect? the troubleshooting can sometimes take time to solve , sometimes the forgot password field makes it hard and the disposition integration with salesfor ##### 5. Call Quality Issues Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. [ See 26 mentions ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=2356370&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Business Communication Made Easy" What do you dislike about Dialpad Connect? There are a few rough edges. The call quality is usually solid, but when someone has a weak internet connection, it drops fast—there’s not much cushio ![Darshan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan K.") DK Darshan K. Mid-Market (51-1000 emp.) 5.0/5 "Dialpad Connect: Trusted platform to place Calls and AI Transcription in a single platform" What do you dislike about Dialpad Connect? The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditiona ![Darshan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan K.") DK Darshan K. Associate GTM Engineer Automotive Mid-Market (51-1000 emp.) 2/19/2026 "Dialpad Connect: Trusted platform to place Calls and AI Transcription in a single platform" 5/5 What do you like best about Dialpad Connect? The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease. The call quality is reliable. Using AI as the power behind the app, it is easy to follow a conversation and enhance communication through functions like live transcription and call summaries. It is easy to use and is compatible with remote and hybrid teams. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? The only negative aspect of Dialpad Connect is that certain advanced features and reporting capabilities are not as powerful as the ones of traditional phone systems. The quality of the calls might be poor in case of the unstable internet connection and certain integration may need additional configuration. The system is also simple to operate in geeral, although the more advanced customization requires time to master. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? The Dialpad Connect addresses the issue of communication by placing calls, messages and meetings in one platform. It provides you with good sight into your call logs and AI-generated summaries. This minimizes the lack of follow-ups and enables remote teams to work effectively. To the point, it simplifies daily communications and increases productivity. Review collected by and hosted on G2.com. Show More 2/24/2026 Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 1/28/2023 "Dialpad Talk for our Rental Business Phone Needs" 4/5 What do you like best about Dialpad Connect? Resolve function for voicemails is incredibly helpful when working with teams. I have also enjoyed the aesthetic updates given to Dialpad in the recent months. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Occasionally we received "missed calls" - but the phone doesn't ring or notify any available agents. If I type in a phone number on the Dialpad iPhone app, it often asks me to "allow copy and paste." I am not copy/pasting a number, but typing it in digt by digit. Not sure why this happens. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad answers many needs, but we mainly benefit from the ability for remote agents to connect to the same phone number. Dialpad also helps us track call volume, topics, and customer sentiments. With this feature, we can improve our customer service processes. Review collected by and hosted on G2.com. Show More 7/1/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 5/4/2026 "Simple VOIP Client with Great AI Meeting Recaps and Flexible Calling" 5/5 What do you like best about Dialpad Connect? Dialpad is a simple-to-use VOIP client with great AI tools for recapping and summarizing meetings. The website is easy to navigate, and the admin area makes it straightforward to view reports and see real-time user activity. It also offers flexibility in choosing which device you receive calls or texts on. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Setting up the IVR was not intuitive at all. Dialpad customer service also wasn’t very helpful when we ran into issues. That’s been a major theme with them. It can be difficult to get in contact with your dedicated rep, and it often feels like they avoid taking meetings or addressing complaints. I even had a Dialpad rep schedule a meeting with me to “review changes in the platform” for our company, but it ended up being a sales call, even though I asked multiple times whether it would be. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Our organization previously had an expensive telephone bill and no real way to send text messages. This meant staff was either using a personal phone or getting a company cell phone. Neither was a good solution and introduced costs or risks. Dialpad resolved that with a simple app on a computer or phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rodeo Isaac D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodeo Isaac D.") RD Rodeo Isaac D. Owner Small-Business (50 or fewer emp.) 4/30/2026 "All-in-One Communication Made Easy with Dialpad’s AI Transcription & Analytics" 5/5 What do you like best about Dialpad Connect? What I like best about Dialpad is that it brings all communication tools—calls, messages, and video meetings—into one platform. It’s easy to use, works across multiple devices, and the AI-powered features like call transcription and analytics really help improve productivity and communication efficiency. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? What I dislike about Dialpad is that while it has great core features, some advanced tools can feel limited or locked behind higher-tier plans. There are also occasional call quality issues depending on internet stability, and the interface, while modern, can take a bit of time to fully get used to. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? It auto-transcribes conversations and also provides AI summary. It saves us time and effort to listen in daily calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile AN Verified User in Retail 4/25/2026 "Overall satisfied" 4/5 What do you like best about Dialpad Connect? The most helpful part of Dialpad is convenience. No longer do we have to deal with the limitations of a traditional phone system. I can receive calls and texts on my direct line wherever I happen to be located. Calls can easily be forwarded to me. Additionally, the flexibility of the system is impressive. I can receive calls whenever I wish and set times when I am not available. We can use a variety of capabilities - or not. It is up to us and we can determine the amount of technology we use and pay for. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? There is occasionally a drop in service. Additionally, sometimes it can take a second or two for service to begin after we answer a call. The result is that we may answer a phone call, but your client does not hear us answer and greet them. If we do not repeat the greeting, the client might feel like the call never connected and hang up. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Remote meetings, No longer dealing with the cost of owning a traditional phone system, and the analytics available to us are all helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Marketing and Advertising 4/24/2026 "Amazing" 5/5 What do you like best about Dialpad Connect? What stands out most about Dialpad Connect is its built-in AI, which provides real-time call transcription, summaries, and actionable insights, helping teams work more efficiently. It combines calls, video meetings, and messaging into one platform, reducing the need for multiple tools. Being fully cloud-based, it allows seamless communication from anywhere on any device. Overall, its simplicity, scalability, and smart automation make it a strong choice for modern businesses. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? What some users dislike about Dialpad Connect is that call quality can be inconsistent, especially with weak internet connections, leading to dropped calls and interruptions. Many also mention limited advanced features and reporting compared to traditional systems, which can restrict customization. Technical support and troubleshooting can sometimes be slow or frustrating, causing delays in resolving issues. Additionally, certain features and integrations are only available in higher-tier plans, making the pricing feel less transparent. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect solves the problem of scattered communication tools by bringing calls, messaging, and meetings into one unified platform, making it easier to manage all interactions in one place. It also eliminates manual note-taking through AI-powered transcription and summaries, saving time and improving accuracy in follow-ups. Additionally, it replaces traditional phone systems with a flexible cloud-based solution, reducing costs and allowing teams to work from anywhere. Overall, this leads to better productivity, faster decision-making, and more efficient customer communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Serena W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Serena W.") SW Serena W. Senior Recruiter Enterprise (\> 1000 emp.) 7/7/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Great for Connecting Candidates and Expanding Networks" 5/5 What do you like best about Dialpad Connect? I like the AI-powered features in Dialpad Connect, such as real-time transcription, call summaries, and voice intelligence Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Dialpad Connect could improve by making AI transcriptions more accurate in noisy environments and for different accents. Faster performance during peak usage, more customization for notifications and workflows, and deeper integrations with third-party tools would also enhance the overall user experience. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect solves communication challenges by bringing calls, messages, video meetings, and voicemails into a single platform Review collected by and hosted on G2.com. Show More 7/8/2026 Current UserValidated ReviewerSource: Organic ![Anchal J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anchal J.") AJ Anchal J. Software Engineer Small-Business (50 or fewer emp.) 5/19/2026 Guest users or non-business users of the software, not included in G2 scores. "Dialpad connect-All-in-One Calling with AI Notes and Seamless Device Switching" 4.5/5 What do you like best about Dialpad Connect? For me, the best feature is the built-in AI, which automatically takes notes and summarizes conversations. I also really like that it lets you move a live call between your computer and your phone without hanging up, so switching devices feels smooth and seamless. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? Dialpad Connect has a few downsides, especially inconsistent call quality that can sometimes lead to choppy audio. On top of that, useful features like 24/7 phone support and key app integrations are only available on the more expensive pricing tiers, which I find frustrating. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect solves the hassle of juggling too many apps by bringing calls, texts, and video meetings together in one place. It also helps prevent people from missing important details, since its smart AI transcribes conversations. Review collected by and hosted on G2.com. Show More 6/15/2026 Validated ReviewerIncentivizedSource: G2 invite ![Rajat K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajat K.") RK Rajat K. Member Small-Business (50 or fewer emp.) 4/23/2026 "Seamless User Management with Dialpad Connect" 4.5/5 What do you like best about Dialpad Connect? I like that Dialpad Connect has options to manage users properly. They provide detailed reporting and analysis about the calls, which is really helpful. Reporting helps me understand how many calls have been made, how many connected, the talk time, and it gives me a quick summary of how the calls went. I also appreciate the tags that summarize the nature of the calls, like if they were scheduled, not interested, or nurturing. The initial setup was pretty smooth because we were given a dedicated account manager, which made the process easy. We were able to get up and running very quickly, and people can access it easily. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? I think sometimes when I call the African region, there is a bit of lag on the call. So that connectivity issue could be something that could be improved. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect helps me connect with the right people and contact any geography of my choice. It also provides phone numbers for caller ID, aiding my outbound calls efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production 7/7/2026 "Reliable business phone system with excellent call quality and features" 4.5/5 What do you like best about Dialpad Connect? We've been using Dialpad Connect as our business phone system, and overall it's been a really positive experience. It's a dedicated platform that does exactly what it's sets out to do. Call quality has been consistently excellent, reliability has been solid, and we've had very few technical issues. The platform is modern, easy to use, and includes a strong feature set for businesses that need a cloud-based phone solution. Day-to-day, it's been dependable and the technology has worked exactly as expected. It's definitely positioned towards the higher end of the market in terms of pricing, but if reliability, functionality and a polished user experience are priorities, it's a platform I'd recommend. Review collected by and hosted on G2.com. What do you dislike about Dialpad Connect? The only area where we've experienced some challenges is with CRM integrations. While the integrations are useful, they aren't always completely seamless. That said, I think that's more of a reality of connecting two complex systems than a problem unique to Dialpad, and I don't think you'll ever achieve a truly perfect integration in every environment. Review collected by and hosted on G2.com. What problems is Dialpad Connect solving and how is that benefiting you? Dialpad Connect has given us a single, reliable platform for all of our outbound business communications. Before implementing it, managing calls across different devices and locations was less streamlined. Now our team can make and receive business calls from anywhere, while maintaining a professional presence. It's also improved visibility through features like call history, voicemail transcription and analytics, making it much easier to track communications and review conversations when needed. Overall, it's helped us work more efficiently, reduced administrative overhead and provided a dependable communications platform that our team can rely on every day. Review collected by and hosted on G2.com. 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