# Which Genesys consulting partners support the platform after go-live rather than handing back at launch?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hi, contact center and Genesys reviewers on G2, this one's for you. Looking specifically for partners who stay engaged after go-live rather than handing off once the platform is live, according to user reviews. </p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Checking the<a class="a a--md" elv="true" href="https://www.g2.com/categories/genesys-consulting-services"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/genesys-consulting-services">Genesys Consulting Services</a> category on G2 with that distinction in mind reveals a few: </p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/star-telecom-cx/reviews"><strong>Star Telecom CX</strong></a> builds ongoing support into its positioning directly, drawing a clear line between what it does during implementation and what it continues doing once the platform is running day to day.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/scoreboard-group-consulting/reviews"><strong>Scoreboard Group Consulting</strong></a> lists executive advisory and managed services as standing engagement types, not just a project phase that ends at launch.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/anovia-inc/reviews"><strong>Anovia</strong></a> operates 24/7 managed services with SLA-backed support and co-managed models, built for organizations that want a partner staying attached to the environment long after deployment.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If a Genesys partner has stuck with you well past go-live, was that the plan from the start, or something you had to negotiate for separately?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 15 days ago
- Author title: Tech Consultant
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;From what I&#39;ve heard, it&#39;s usually the plan from the start when it happens well, teams that end up with a partner sticking around describe having asked about post-launch support explicitly during vendor selection rather than discovering the gap after the fact. The ones who had to negotiate for it separately tend to be the cases where the original contract was scoped purely around implementation, and by the time the platform was live and something needed attention, the partner treated it as a new engagement to be priced separately rather than a continuation of the same relationship.&lt;/p&gt;

##### Comment Metadata
- Posted at: 13 days ago
- Author title: SEO Content Writer





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