Link copied to clipboard # BMC Helix Discovery vs Device42, A Freshworks Company Comparison - What are their main differences? Share [ Export ](/compare/bmc-helix-discovery/device42-a-freshworks-company/export.csv) BMC Helix DiscoveryDevice42, A Freshworks Company[+ Add Product](#) Pricing **BMC Helix Discovery** No pricing available **Device42, A Freshworks Company** Free Trial **$** Up to 250 devices ยท Basic **Pricing Insights** from reviews Time to Implement **BMC Helix Discovery** Not enough reviews yet **Device42, A Freshworks Company** 3 months Based on 13 responses Return on Investment **BMC Helix Discovery** Not enough reviews yet **Device42, A Freshworks Company** 21 months Based on 10 responses Perceived Cost **BMC Helix Discovery** $$$$$ **Device42, A Freshworks Company** $$$$$ Average Discount **BMC Helix Discovery** Not enough reviews yet **Device42, A Freshworks Company** Not enough reviews yet ![BMC Helix Discovery](https://images.g2crowd.com/uploads/product/hd_favicon/93e0099a30e38ac81d7a39b93a6300e9/bmc-helix-discovery.png "BMC Helix Discovery") ![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **BMC Helix Discovery** Not enough data **Device42, A Freshworks Company** [ Asset Management (3) ](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=1569631&qs=pros-and-cons#reviews)[ Ease of Use (1) ](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=2394535&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=2394529&qs=pros-and-cons#reviews)[ Latency Issues (1) ](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=1953880&qs=pros-and-cons#reviews) Integrations **BMC Helix Discovery** Not enough data **Device42, A Freshworks Company** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0112b134c73fd25e23b27e6021acbaa9/configuration-management-database.png "Product Avatar Image") Configuration Management... ](https://www.g2.com/products/configuration-management-database/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5e2e461b5f126161404ed44d15d09b15/progress-chef.png "Product Avatar Image") Progress Chef ](https://www.g2.com/products/progress-chef/reviews)[ View all ](https://www.g2.com/products/device42-a-freshworks-company/integrations) Screenshots **BMC Helix Discovery** No screenshot available **Device42, A Freshworks Company** ![Device42, A Freshworks Company screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/105574/BusinessApplication.PNG) **Ratings** from reviews Meets Requirements **BMC Helix Discovery** 8.6 8.643 **Device42, A Freshworks Company** 8.9 8.941 Ease of Use **BMC Helix Discovery** 8.8 8.844 **Device42, A Freshworks Company** 8.8 8.842 Ease of Setup **BMC Helix Discovery** 8.3 8.322 **Device42, A Freshworks Company** 8.5 8.538 Ease of Admin **BMC Helix Discovery** 8.2 8.218 **Device42, A Freshworks Company** 8.8 8.834 Quality of Support **BMC Helix Discovery** 8.5 8.544 **Device42, A Freshworks Company** 9.5 9.540 Has the product been a good partner in doing business? **BMC Helix Discovery** 8.5 8.518 **Device42, A Freshworks Company** 9.5 9.533 Product Direction (% positive) **BMC Helix Discovery** 8.9 8.942 **Device42, A Freshworks Company** 9.4 9.440 **Features** ratings from reviews IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) 9.1 10 8.4 19 Asset Inventory Hardware Asset Inventory 9.7(won by 0.6) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.1 16 Software Asset Inventory 8.8(tied score) 8 8.8(tied score) 12 Cloud Asset Inventory 9.4(won by 1.3) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 9 Mobile Asset Inventory 8.0(won by 1.1) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.9 6 Asset Discovery 9.3(won by 0.4) 7 8.9 14 Generative AI AI Text Generation Not enough data Not enough data AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Management Central Dashboard 9.8(won by 1.6) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 15 Asset Policy Management 8.9(won by default) 6 Feature Not Available Risk Management 8.9(won by default) 6 Feature Not Available Integrations Not enough data 8.6(won by default) 14 User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Center Infrastructure Management (DCIM)[Hide 39 FeaturesShow 39 Features](javascript:void(0);) Not enough data 8.9 8 Performance Management Workflow Automation Not enough data Feature Not Available Change Management Not enough data Not enough data Real Time Reporting Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Power Management Not enough data Not enough data Configuration Management Not enough data Not enough data Workflow Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Uptime Reporting Not enough data Not enough data Capacity Management Not enough data Not enough data Real-Time Data Not enough data Not enough data Audit Management Not enough data Not enough data Inventory Management Not enough data Not enough data Monitoring Space Planning Not enough data 8.9(won by default) 6 Server Performance Not enough data Not enough data Energy Consumption Not enough data Not enough data Additional Functionality Data Import/Export Not enough data Not enough data AI Copilot Not enough data Not enough data Server Monitoring Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Device Auto Discovery Not enough data Not enough data SSL Security Not enough data Not enough data Real-Time Updates Not enough data Not enough data Role-Based Permissions Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Predictive Analytics Not enough data Not enough data Performance Monitoring Not enough data Not enough data Event Logs Not enough data Not enough data Activity Dashboard Not enough data Not enough data Show 7 feature categories with incomplete data Network Security[Hide 40 FeaturesShow 40 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Penetration Testing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Audit Trail Not enough data Not enough data Anti Virus Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data VPN Not enough data Not enough data Behavior Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data SSL Security Not enough data Not enough data Patch Management Not enough data Not enough data Event Logs Not enough data Not enough data Anomaly/Malware Detection Not enough data Not enough data DNS Leak Protection Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Compliance Management Not enough data Not enough data Network Provisioning Not enough data Not enough data API Not enough data Not enough data Email Alerts Not enough data Not enough data Security Auditing Not enough data Not enough data Intrusion Detection System Not enough data Not enough data Data Visualization Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Generative AI Not enough data Not enough data Firewalls Not enough data Not enough data AI Copilot Not enough data Not enough data Anti Spam Not enough data Not enough data Threat Response Not enough data Not enough data Activity Monitoring Not enough data Not enough data Risk Alerts Not enough data Not enough data Data Loss Prevention Not enough data Not enough data Single Sign On Not enough data Not enough data Intrusion Prevention System Not enough data Not enough data Secure Login Not enough data Not enough data Policy Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Network Access Control (NAC)[Hide 23 FeaturesShow 23 Features](javascript:void(0);) Not enough data Not enough data Data Data Protection Not enough data Not enough data Remote Access Not enough data Not enough data Network Access Not enough data Not enough data Network Security Not enough data Not enough data Scaling Not enough data Not enough data Audit Not enough data Not enough data Logistics Processes Not enough data Not enough data Blockage Not enough data Not enough data IoT Not enough data Not enough data Additional Functionality Policy Creation Not enough data Not enough data Multiple Authentication Methods Not enough data Not enough data Profiling Not enough data Not enough data Multi-Device Support Not enough data Not enough data Remote Access/Control Not enough data Not enough data Asset Tracking Not enough data Not enough data Continuous Monitoring Not enough data Not enough data Network Security Not enough data Not enough data Intrusion Prevention System Not enough data Not enough data Generative AI Not enough data Not enough data Dashboard Not enough data Not enough data Third-Party Integration Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data AI Copilot Not enough data Not enough data IT Documentation[Hide 72 FeaturesShow 72 Features](javascript:void(0);) Not enough data Not enough data Management and Discovery - IT Documentation Search and Indexing Not enough data Not enough data Version Control Not enough data Not enough data Access and Permissions Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Full Text Search Not enough data Not enough data Operations - IT Documentation Integrations Not enough data Not enough data Automation Not enough data Not enough data Reporting Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Document Automation Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Commenting/Notes Not enough data Not enough data Content Publishing Options Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Content Library Not enough data Not enough data Document Classification Not enough data Not enough data Drag & Drop Not enough data Not enough data Customizable Templates Not enough data Not enough data Change Tracking Not enough data Not enough data Generative AI Not enough data Not enough data Asset Discovery Not enough data Not enough data Password Management Not enough data Not enough data Document Management Not enough data Not enough data Kanban Board Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Framework Management Not enough data Not enough data Credential Management Not enough data Not enough data IT Asset Management Not enough data Not enough data Security Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Document Capture Not enough data Not enough data Knowledge Base Management Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Process Management Not enough data Not enough data Templates Not enough data Not enough data Configuration Management Not enough data Not enough data Documentation Management Not enough data Not enough data Checklists Not enough data Not enough data Website Monitoring Not enough data Not enough data Compliance Tracking Not enough data Not enough data Tagging Not enough data Not enough data Project Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Document Storage Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Dashboard Not enough data Not enough data Knowledge Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Forms Management Not enough data Not enough data For the IT sector Not enough data Not enough data File Sharing Not enough data Not enough data Knowledge Library Not enough data Not enough data SSL Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Text Editing Not enough data Not enough data Widgets Not enough data Not enough data Discussions/Forums Not enough data Not enough data API Not enough data Not enough data Live Chat Not enough data Not enough data Activity Dashboard Not enough data Not enough data Calendar Management Not enough data Not enough data Self Service Portal Not enough data Not enough data Communication Management Not enough data Not enough data Catalog Management Not enough data Not enough data ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data ServiceNow Apps ServiceNow Integration Not enough data Not enough data Value Not enough data Not enough data Agentic AI - ServiceNow Store Apps Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Proactive Assistance Not enough data Not enough data Enterprise IT Management[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data Not enough data Analysis Threat Detection Not enough data Not enough data Platform Unified Communications Platform Not enough data Not enough data Remote Access Not enough data Not enough data ITIL Policy Compliance Not enough data Not enough data Asset Tracking Not enough data Not enough data IT Knowledge Management Not enough data Not enough data IT Asset Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Security Endpoint Protection Not enough data Not enough data Patch Management Not enough data Not enough data Disaster Recovery Not enough data Not enough data Service Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Configuration Management Not enough data Not enough data Task Management Not enough data Not enough data License Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Incident Management Not enough data Not enough data Workflow Management Not enough data Not enough data Agentic AI - Enterprise IT Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Single Sign On Not enough data Not enough data Security Tools Not enough data Not enough data Server Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Event Logs Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data AI Copilot Not enough data Not enough data IT Reporting Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Issue Auditing Not enough data Not enough data Dashboard Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Automation Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data Not enough data Incident Management Automate Ticket Routing Not enough data Not enough data Ticket Prioritization Not enough data Not enough data Ticket Notifications Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base/Ticket Integration Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Reporting Dashboards Not enough data Not enough data Time Tracking Not enough data Not enough data Surveys Not enough data Not enough data Activity Tracking Not enough data Not enough data Access & Usability Mobile Not enough data Not enough data Self Service Not enough data Not enough data Active Directory Not enough data Not enough data Multi-Channel Access Not enough data Not enough data Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Knowledge Base Q & A Not enough data Not enough data Link Sharing Not enough data Not enough data Searchable Not enough data Not enough data Security Verification Not enough data Not enough data Role-Based Permission Not enough data Not enough data Public vs Private Not enough data Not enough data Content Trackable Analytics Not enough data Not enough data Import Not enough data Not enough data File Viewing Not enough data Not enough data Update Notifications Not enough data Not enough data Communication Social Features Not enough data Not enough data Tagging Not enough data Not enough data Upload Not enough data Not enough data Comments Not enough data Not enough data Additional Functionality Collaboration Tools Not enough data Not enough data SSL Security Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Fields Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Import/Export Not enough data Not enough data Single Sign On Not enough data Not enough data Content Management Not enough data Not enough data Content Library Not enough data Not enough data Workflow Management Not enough data Not enough data Text Editing Not enough data Not enough data Widgets Not enough data Not enough data Generative AI Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data API Not enough data Not enough data Live Chat Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Communication Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Catalog Management Not enough data Not enough data Document Management Not enough data Not enough data User Insights Reviewers' Company Size [![BMC Helix Discovery](https://images.g2crowd.com/uploads/product/hd_favicon/93e0099a30e38ac81d7a39b93a6300e9/bmc-helix-discovery.png "BMC Helix Discovery")](https://www.g2.com/products/bmc-helix-discovery/reviews) BMC Helix Discovery Small-Business(50 or fewer emp.) 11.9% Mid-Market(51-1000 emp.) 50.8% Enterprise(\> 1000 emp.) 37.3% [![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")](https://www.g2.com/products/device42-a-freshworks-company/reviews) Device42, A Freshworks Company Small-Business(50 or fewer emp.) 17.0% Mid-Market(51-1000 emp.) 36.2% Enterprise(\> 1000 emp.) 46.8% Small-Business (50 or fewer emp.) 11.9% 17.0% Mid-Market (51-1000 emp.) 50.8% 36.2% Enterprise (\> 1000 emp.) 37.3% 46.8% Reviewers' Industry [![BMC Helix Discovery](https://images.g2crowd.com/uploads/product/hd_favicon/93e0099a30e38ac81d7a39b93a6300e9/bmc-helix-discovery.png "BMC Helix Discovery")](https://www.g2.com/products/bmc-helix-discovery/reviews) BMC Helix Discovery Information Technology and Services 44.8% Computer Software 12.1% Telecommunications 10.3% Higher Education 6.9% Banking 5.2% Other 20.7% [![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")](https://www.g2.com/products/device42-a-freshworks-company/reviews) Device42, A Freshworks Company Information Technology and Services 23.4% Financial Services 10.6% Computer Software 8.5% Insurance 6.4% Leisure, Travel & Tourism 6.4% Other 44.7% FAQs ## BMC Helix Discovery vs Device42, A Freshworks Company FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between BMC Helix Discovery vs Device42, A Freshworks Company? Device42, A Freshworks Company stands out for its higher G2 rating and superior Quality of Support score compared to BMC Helix Discovery. | | [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) | [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.2/5 (64 reviews) | 4.7/5 (51 reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 8.3 | 8.5 | | Quality of Support score | 8.6 | 9.5 | | Top Reviewer-Cited Strength | Automated infrastructure and application dependency mapping | Asset Management (3 all-time mentions) | ### How do the pricing models of BMC Helix Discovery and Device42, A Freshworks Company compare? Device42, A Freshworks Company is rated higher for value, with reviewers expressing greater satisfaction with its pricing and value proposition. - **BMC Helix Discovery:** Reviewers note competitive pricing but mention that the price may be high for some small businesses. - **Device42, A Freshworks Company:** Reviewers highlight attractive pricing and strong value, with one stating "Device42 license cost is very low (comparing to other products)." - **Switching reasons:** Recent reviews cite Device42's value and comprehensive asset management as key reasons for choosing it over alternatives. ### What are the best alternatives to BMC Helix Discovery and Device42, A Freshworks Company? The top 3 alternatives to BMC Helix Discovery and Device42, A Freshworks Company are Nlyte, Lansweeper, and SolarWinds Service Desk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) | 4.2/5 (64 reviews) | Mid-Market | Competitive pricing, but high for some small businesses | Automated infrastructure and application dependency mapping | | [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) | 4.7/5 (51 reviews) | Mid-Market | Very attractive pricing, low cost compared to competitors | Asset Management (3 all-time mentions) | | [Nlyte](https://www.g2.com/products/nlyte/reviews) | 4.5/5 (51 reviews) | Enterprise | โ€” | Comprehensive data center infrastructure management | | [Lansweeper](https://www.g2.com/products/lansweeper/reviews) | 4.4/5 (68 reviews) | Mid-Market | โ€” | Robust IT asset discovery and inventory | | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5 (786 reviews) | Mid-Market | โ€” | Integrated IT service management capabilities | ### Which IT Asset Management features should I prioritize when comparing BMC Helix Discovery and Device42, A Freshworks Company? Buyers should prioritize Asset Management, Ease of Use, Quality of Support, Ease of Setup, and Application Dependency Mapping when comparing BMC Helix Discovery and Device42, A Freshworks Company. - **Asset Management:** Device42, A Freshworks Company is cited for Asset Management in 3 all-time mentions; BMC Helix Discovery is frequently praised for automated asset discovery. - **Ease of Use:** Both products score 8.9 on Ease of Use. - **Quality of Support:** Device42, A Freshworks Company scores 9.5; BMC Helix Discovery scores 8.6. - **Ease of Setup:** Device42, A Freshworks Company scores 8.5; BMC Helix Discovery scores 8.3. - **Application Dependency Mapping:** Both products are highlighted for automated discovery and dependency mapping in recent reviews. ### What are the pros and cons of BMC Helix Discovery vs Device42, A Freshworks Company? Device42, A Freshworks Company is strongest in Asset Management and support, while BMC Helix Discovery excels in automated infrastructure and application dependency mapping. - **BMC Helix Discovery strengths:** Automated infrastructure and application dependency mapping, fast deployment, stable performance, and user-friendly interface. - **BMC Helix Discovery trade-offs:** Price may be high for small businesses, disk storage limitations (\<2TB), and some reviewers desire improved monitoring tools and integrations. - **Device42, A Freshworks Company strengths:** Asset Management (3 all-time mentions), attractive pricing, ease of use, strong customer support, and comprehensive discovery features. - **Device42, A Freshworks Company trade-offs:** Complexity and learning curve, occasional performance slowdowns with large data sets, and some features priced as add-ons. ### Is BMC Helix Discovery or Device42, A Freshworks Company better for small businesses? Device42, A Freshworks Company is the better fit for small businesses, with reviewers highlighting its attractive pricing and ease of use. - **BMC Helix Discovery:** Largest segment is Mid-Market; reviewers note the price may be high for small businesses. - **Device42, A Freshworks Company:** Largest segment is Mid-Market; reviewers highlight low cost and ease of use as advantages for smaller teams. ### Which IT Asset Management platform has better integrations? Device42, A Freshworks Company is favored for integrations, with reviewers citing its API and integration capabilities in recent reviews. - **BMC Helix Discovery:** Reviewers mention integration with BMC CMDB and other BMC tools. - **Device42, A Freshworks Company:** Reviewers highlight integrations via API, Active Directory, ServiceNow, and Jira, with positive sentiment around integration flexibility. ### How do BMC Helix Discovery and Device42, A Freshworks Company compare on customer support? Device42, A Freshworks Company leads on Quality of Support with a 0.9-point advantage over BMC Helix Discovery (9.5 vs 8.6). - **BMC Helix Discovery:** Reviewers describe support as good but occasionally note room for improvement, especially for new software and integrations. - **Device42, A Freshworks Company:** Reviewers consistently praise outstanding support, responsiveness, and a partnership approach, with multiple mentions of prompt and effective assistance. ### Which is easier to implement, BMC Helix Discovery or Device42, A Freshworks Company? Device42, A Freshworks Company has a slight edge in Ease of Setup, scoring 8.5 versus BMC Helix Discovery's 8.3. - **BMC Helix Discovery:** Reviewers describe setup as fast and user-friendly, with minimal ongoing administration once configured. - **Device42, A Freshworks Company:** Reviewers highlight easy installation, configuration, and job scheduling, with positive experiences around onboarding and updates. ### Which product has better Value? Device42, A Freshworks Company is rated higher on Value, the most frequently mentioned feature across both products' reviews. - **BMC Helix Discovery:** Value-related dimension scores are not explicitly provided; reviewers mention competitive pricing but note it may be high for small businesses. - **Device42, A Freshworks Company:** Reviewers highlight attractive pricing, strong value, and comprehensive asset management, with positive sentiment around cost-effectiveness and feature set. Alternatives **BMC Helix Discovery Alternatives** ![Lansweeper](https://images.g2crowd.com/uploads/product/hd_favicon/bef45300ba837b949e0efed6a25ed429/lansweeper.svg "Lansweeper") [ Lansweeper ](/products/lansweeper/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ServiceNow IT Asset Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-asset-management.svg "ServiceNow IT Asset Management") [ ServiceNow IT Asset Management ](/products/servicenow-it-asset-management/reviews) ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) **Device42, A Freshworks Company Alternatives** ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management") [ Atera ](/products/remote-monitoring-and-management/reviews) ## BMC Helix Discovery vs Device42, A Freshworks Company When assessing the two solutions, reviewers found them equally easy to use. However, Device42, A Freshworks Company is easier to set up and administer. Reviewers also preferred doing business with Device42, A Freshworks Company overall. - Reviewers felt that Device42, A Freshworks Company meets the needs of their business better than BMC Helix Discovery. - When comparing quality of ongoing product support, reviewers felt that Device42, A Freshworks Company is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Device42, A Freshworks Company over BMC Helix Discovery.