What do you like best about Device42, A Freshworks Company?
Overall we're very happy to be a Device42 customer, they're very customer oriented and working together with them happens always on a partnership level and in a very kind way.
Their support is really outstanding, of course during the implementation there were challenges and areas for improvements, but they picked them up and made sure they get solved. This was not just limited to the beginning, they really try to make sure we're continuously a satisfied customer. In case we run into questions or issues we can always rely that the support is picking it up very open minded and tries to help us to get it solved, without questioning immediately whether we can prove that the root cause isn't in our environment but in Device42, that's great teamwork.
They're also very good in continuously developing the product further, release new features and strive to make it better and better. The solution is very user-friendly designed, but also very powerful with all its discovery features.
At the beginning I was a bit missing a standardized training approach, like web-based trainings to have an easier entry to some topics, as it might be a bit overwhelming studying the documentation or always engaging a Customer Success Engineer, but recently they also started their Academy which contained from the beginning a good set of trainings and also a certification approach. Also here the content is constantly growing and improving.
When we were looking for a discovery solution with Application Dependency Mapping feature, Device42 made a big difference to their competitors during our evaluation from a functional perspective and also with their support concept and they proved it until today that we went for the right solution. Review collected by and hosted on G2.com.
