Link copied to clipboard # Device42, A Freshworks Company vs Dynatrace Comparison - What are their main differences? Share [ Export ](/compare/device42-a-freshworks-company/dynatrace/export.csv) Device42, A Freshworks CompanyDynatrace[+ Add Product](#) Pricing **Device42, A Freshworks Company** Free Trial **$** Up to 250 devices · Basic **Dynatrace** Free Trial **Starts at $69** per month billed annually, per 8 GB Host · Full-stack monitoring **Pricing Insights** from reviews Time to Implement **Device42, A Freshworks Company** 3 monthsFaster Based on 13 responses **Dynatrace** 4 months Based on 5 responses Return on Investment **Device42, A Freshworks Company** 21 months Based on 10 responses **Dynatrace** 20 months1 month sooner Based on 19 responses Perceived Cost **Device42, A Freshworks Company** $$$$$ **Dynatrace** $$$$$ Average Discount **Device42, A Freshworks Company** Not enough reviews yet **Dynatrace** 18% ![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company") ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Device42, A Freshworks Company** [ Asset Management (3) ](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=1569631&qs=pros-and-cons#reviews)[ Ease of Use (1) ](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=2394535&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=2394529&qs=pros-and-cons#reviews)[ Latency Issues (1) ](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=1953880&qs=pros-and-cons#reviews) **Dynatrace** [ Ease of Use (84) ](https://www.g2.com/products/dynatrace/reviews?filters%5Bsentiment_snippet%5D=1652407&qs=pros-and-cons#reviews)[ Debugging (53) ](https://www.g2.com/products/dynatrace/reviews?filters%5Bsentiment_snippet%5D=1653237&qs=pros-and-cons#reviews)[ Learning Curve (43) ](https://www.g2.com/products/dynatrace/reviews?filters%5Bsentiment_snippet%5D=1657941&qs=pros-and-cons#reviews)[ Missing Features (39) ](https://www.g2.com/products/dynatrace/reviews?filters%5Bsentiment_snippet%5D=1652192&qs=pros-and-cons#reviews) Integrations **Device42, A Freshworks Company** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0112b134c73fd25e23b27e6021acbaa9/configuration-management-database.png "Product Avatar Image") Configuration Management... ](https://www.g2.com/products/configuration-management-database/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5e2e461b5f126161404ed44d15d09b15/progress-chef.png "Product Avatar Image") Progress Chef ](https://www.g2.com/products/progress-chef/reviews)[ View all ](https://www.g2.com/products/device42-a-freshworks-company/integrations) **Dynatrace** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fea0e53bdd19c3d1d0f575e4295995b1/cribl-stream.png "Product Avatar Image") Cribl Stream ](https://www.g2.com/products/cribl-stream/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99cb722fb43074ad0429bafaa469868a/ibm-terraform-formerly-hashicorp-terraform.png "Product Avatar Image") IBM Terraform (formerly HashiCorp Terraform) ](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ View all ](https://www.g2.com/products/dynatrace/integrations) Screenshots **Device42, A Freshworks Company** ![Device42, A Freshworks Company screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/105574/BusinessApplication.PNG) **Dynatrace** ![Dynatrace screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/95741/apmusecases-autodetectrunning-1600-c4e793ba71-_002_.png) **Ratings** from reviews Meets Requirements **Device42, A Freshworks Company** 8.9 8.941 **Dynatrace** 8.8 8.81,075 Ease of Use **Device42, A Freshworks Company** 8.8 8.842 **Dynatrace** 8.3 8.31,085 Ease of Setup **Device42, A Freshworks Company** 8.5 8.538 **Dynatrace** 8.4 8.4678 Ease of Admin **Device42, A Freshworks Company** 8.8 8.834 **Dynatrace** 8.2 8.2631 Quality of Support **Device42, A Freshworks Company** 9.5 9.540 **Dynatrace** 8.7 8.71,018 Has the product been a good partner in doing business? **Device42, A Freshworks Company** 9.5 9.533 **Dynatrace** 8.7 8.7628 Product Direction (% positive) **Device42, A Freshworks Company** 9.4 9.440 **Dynatrace** 9.3 9.31,048 **Features** ratings from reviews Digital Experience Monitoring (DEM) Not enough data 8.7 184 Observability Software Not enough data 8.1 8 Container Monitoring Not enough data 8.4 44 IT Asset Management 8.4 19 Not enough data Bug Tracking Not enough data 7.3 57 Log Analysis Not enough data 8.4 70 AIOps Platforms Not enough data 8.5 51 Database Monitoring Not enough data 8.7 82 Enterprise Monitoring Not enough data 8.1 69 Network Monitoring Not enough data 8.7 52 Website Monitoring Not enough data 8.6 67 IT Alerting Not enough data 5.4 12 Application Performance Monitoring (APM) Not enough data 8.3 146 Cloud Infrastructure Monitoring Not enough data 8.4 230 Data Center Infrastructure Management (DCIM) 8.9 8 Not enough data ServiceNow Store Apps Not enough data 8.9 13 Session Replay Not enough data 8.4 162 Log Monitoring Not enough data 7.8 76 User Insights Reviewers' Company Size [![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")](https://www.g2.com/products/device42-a-freshworks-company/reviews) Device42, A Freshworks Company Small-Business(50 or fewer emp.) 17.0% Mid-Market(51-1000 emp.) 36.2% Enterprise(\> 1000 emp.) 46.8% [![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace")](https://www.g2.com/products/dynatrace/reviews) Dynatrace Small-Business(50 or fewer emp.) 6.9% Mid-Market(51-1000 emp.) 23.9% Enterprise(\> 1000 emp.) 69.2% Small-Business (50 or fewer emp.) 17.0% 6.9% Mid-Market (51-1000 emp.) 36.2% 23.9% Enterprise (\> 1000 emp.) 46.8% 69.2% Reviewers' Industry [![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")](https://www.g2.com/products/device42-a-freshworks-company/reviews) Device42, A Freshworks Company Information Technology and Services 23.4% Financial Services 10.6% Computer Software 8.5% Insurance 6.4% Leisure, Travel & Tourism 6.4% Other 44.7% [![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace")](https://www.g2.com/products/dynatrace/reviews) Dynatrace Information Technology and Services 16.4% Financial Services 10.3% Computer Software 9.2% Insurance 9.0% Banking 8.3% Other 46.8% FAQs ## Device42, A Freshworks Company vs Dynatrace FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Dynatrace vs Device42, A Freshworks Company? Device42, A Freshworks Company stands out for its higher G2 rating and superior Quality of Support score, while Dynatrace is more widely adopted and recognized for its full-stack visibility and AI-driven insights. | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) | | --- | --- | | 4.5/5 (1,366 reviews) | 4.7/5 (51 reviews) | | Enterprise | Mid-Market | | 8.4 | 8.5 | | 8.7 | 9.5 | | Full-stack visibility and AI-driven root-cause analysis | Comprehensive IT asset management and dependency mapping | ### How do the pricing models of Dynatrace and Device42, A Freshworks Company compare? Device42, A Freshworks Company is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Dynatrace. - **Dynatrace:** Reviewers frequently cite the pricing model as complex and expensive, especially for large-scale or enterprise deployments, with unpredictable costs as environments scale. - **Device42, A Freshworks Company:** Reviewers describe Device42 as attractively priced and delivering strong value, with only occasional mentions of add-on pricing for specific features. - **Switching reasons:** Recent reviews highlight cost transparency and predictable pricing as key factors for choosing Device42 over more complex or consumption-based models. ### What are the best alternatives to Dynatrace and Device42, A Freshworks Company? The top three alternatives to Dynatrace and Device42, A Freshworks Company are Nlyte, Datadog, and IBM Instana. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1,366 reviews) | Enterprise | Pricing model is complex and can be expensive at scale | Full-stack visibility and AI-driven root-cause analysis | | [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) | 4.7/5 (51 reviews) | Mid-Market | Attractively priced, strong value, occasional add-on pricing | Comprehensive IT asset management and dependency mapping | | [Nlyte](https://www.g2.com/products/nlyte/reviews) | 4.5/5 (51 reviews) | Enterprise | — | Data center infrastructure management | | [Datadog](https://www.g2.com/products/datadog/reviews) | 4.4/5 (726 reviews) | Mid-Market | — | Comprehensive monitoring and analytics | | [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) | 4.4/5 (481 reviews) | Mid-Market | — | Automated application performance monitoring | ### Which Application Performance Monitoring (APM) features should I prioritize when comparing Dynatrace and Device42, A Freshworks Company? Buyers comparing Dynatrace and Device42, A Freshworks Company should prioritize full-stack visibility, AI-driven root-cause analysis, asset discovery and dependency mapping, ease of use, and dashboard customization. - **Full-stack visibility:** Dynatrace is cited in 44 reviews for comprehensive monitoring, while Device42 is recognized for asset management and dependency mapping in recent reviews. - **AI-driven root-cause analysis:** Dynatrace's Davis AI is highlighted in 53 reviews for debugging and root-cause identification; Device42 does not have comparable AI-driven analysis mentions. - **Asset discovery and dependency mapping:** Device42 is frequently praised for automated asset discovery and mapping, with multiple recent reviews citing this as a core strength. - **Ease of use:** Dynatrace has 84 all-time mentions for ease of use, while Device42 is noted for user-friendly design in recent reviews and scores 8.9 on Ease of Use versus Dynatrace's 8.3. - **Dashboard customization:** Dynatrace's dashboards are mentioned in 35 reviews, with both products receiving positive feedback on dashboard utility but some trade-offs noted for customization flexibility. ### What are the pros and cons of Dynatrace vs Device42, A Freshworks Company? Dynatrace's headline strength is full-stack visibility and AI-driven insights, while Device42, A Freshworks Company excels in asset management and support experience. - **Dynatrace strengths:** Full-stack visibility (44 mentions), AI-driven root-cause analysis (53 mentions), real-time monitoring (39 mentions), and ease of use (84 mentions). - **Dynatrace trade-offs:** Reviewers cite a steep learning curve (43 mentions), complex pricing, and dashboard customization limitations. - **Device42, A Freshworks Company strengths:** Automated asset discovery and dependency mapping, user-friendly design, and outstanding customer support (recent reviews). - **Device42, A Freshworks Company trade-offs:** Some reviewers note initial setup complexity, occasional performance slowdowns, and a learning curve for advanced features. ### Is Dynatrace or Device42, A Freshworks Company better for small businesses? Device42, A Freshworks Company is the better fit for small businesses, with a higher Ease of Use score and positive small-business reviewer sentiment. - **Dynatrace:** Largest segment is Enterprise; reviewers note a steep learning curve and high cost as barriers for small businesses. - **Device42, A Freshworks Company:** Largest segment is Mid-Market; reviewers highlight ease of use, straightforward setup, and strong support as advantages for smaller teams. ### Which Application Performance Monitoring (APM) platform has better integrations? Dynatrace is favored for integrations, with reviewers citing broad third-party tool support and frequent mentions of key integrations. - **Dynatrace:** Slack (6 all-time mentions), PagerDuty (3 mentions), and Microsoft Teams (1 mention) are the most frequently cited integrations, with reviewers noting easy integration with custom and SaaS-based apps. - **Device42, A Freshworks Company:** Reviewers mention API integrations and ServiceNow, but no third-party tool reaches the publishable mention threshold. ### How do Dynatrace and Device42, A Freshworks Company compare on customer support? Device42, A Freshworks Company leads on Quality of Support by a material margin, scoring 9.5 versus Dynatrace's 8.7. - **Dynatrace:** Reviewers describe support as responsive and knowledgeable, though some mention slow ticket resolution and outdated documentation. - **Device42, A Freshworks Company:** Reviewers consistently praise outstanding, proactive support, partnership-level engagement, and rapid issue resolution. ### Which is easier to implement, Dynatrace or Device42, A Freshworks Company? Device42, A Freshworks Company and Dynatrace score within a tenth of a point on Ease of Setup, with Device42 slightly ahead at 8.5 versus Dynatrace's 8.4. - **Dynatrace:** Reviewers describe setup as straightforward with OneAgent deployment, but note a learning curve for advanced configuration and dashboard customization. - **Device42, A Freshworks Company:** Reviewers highlight easy installation, configuration, and appliance setup, with positive feedback on documentation and support during onboarding. ### Which product has better Dashboards? Dynatrace is more frequently cited for its Dashboards feature, with 35 all-time mentions, while Device42, A Freshworks Company receives positive but less frequent dashboard feedback. - **Dynatrace:** Dashboards are mentioned in 35 reviews, with reviewers noting comprehensive data visualization and some trade-offs in customization flexibility; Ease of Use score is 8.3. - **Device42, A Freshworks Company:** Reviewers describe dashboards as clear and useful for infrastructure and asset management, with an Ease of Use score of 8.9. 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