Delve Reviews & Product Details

Delve was a great partner for our SOC 2 Type I and Type II journey. Their customer support team was amazing, super patient, responsive, and always happy to help whenever we had questions. We really appreciated how structured and guided the platform was. It made the whole process much less overwhelming and easy to implement. The team made sure we were doing things the right way while helping us resolve small issues along the way. Overall, a great experience and a service I’d absolutely recommend to others to use. Review collected by and hosted on G2.com.

Delve has little to no issues. One minor challenge we ran into was occasional confusion around which forms needed to be completed for the audit. That said, their superb customer support team quickly cleared things up every time, so it was never a blocker. Review collected by and hosted on G2.com.

Delve does a great job of making compliance and audits feel manageable instead of overwhelming. The platform is well-structured, intuitive, and clearly built with startups in mind. It breaks down complex requirements into actionable steps, which made it much easier for our team to stay organized and confident during audits. Review collected by and hosted on G2.com.

There is a bit of a learning curve when first getting started, especially understanding how everything is organized and how the different requirements fit together. However, once the team gets familiar with the platform, it becomes very straightforward and efficient to use. Review collected by and hosted on G2.com.

Delve de-risks SOC 2 fast. Delve has clean control mapping, practical defaults, and strong evidence workflows. The auditor-ready structure, task tracking, and real-time gap visibility keep teams moving fast. We were able to go through the process in under 1 month. Our team was extremely pleased with Delve, their customer support, guidance, and overall software. Review collected by and hosted on G2.com.

Some of the controls felt premature for our team, since we’re a small, pre-revenue startup. That said, Delve made it straightforward to snooze them and clearly explain why those controls weren’t relevant at our current stage. Review collected by and hosted on G2.com.

The responsiveness of the support team at every step of the process. Questions are answered quickly and clearly, and the team is proactive rather than reactive. This level of support makes a complex and time-consuming compliance process feel manageable and well-orchestrated. The platform itself is intuitive and helps keep all stakeholders aligned throughout the audit journey. Review collected by and hosted on G2.com.

A bit more flexibility in adapting certain controls or evidence requirements would make the platform even stronger. Review collected by and hosted on G2.com.

I love how Delve made obtaining SOC 2 Type 1 compliance super quick and simple, taking just weeks. The step-by-step instructions are super clear, and whenever I needed more details, the team was super responsive, answering within minutes. This responsiveness really helped expedite the entire process, especially when dealing with tasks involving AWS screenshots that I wasn't familiar with. The initial setup was super easy, with the attentive team setting us up quickly on our first call. Review collected by and hosted on G2.com.

In addition to the instructions, having a couple of screenshots would have helped. All of the platforms change their UI quite a bit, and so it was not clear where I should be looking on the page. I sometimes had to screenshot and paste it into GPT and ask where I can find this. Review collected by and hosted on G2.com.

I think a lot of the features are very convenient for a small team like us. They help me set up internal processes, like employee onboarding and offboarding, and I've used Delve to structure the way we do things quite a bit. Most of the tooling is friendly enough so that the processes never become overwhelming. Delve provides a useful step-by-step guide and a lot of templates for compliance policies, governance processes, and other basic things we needed to set up. The integrations on the tech side, like with Posthog and GCP, just worked really well and were very straightforward to understand. I also liked that the Delve team handles the interaction with auditors directly, which removes a lot of complexity for us. Review collected by and hosted on G2.com.

The Delve team is great for customer support, but they're all on West Coast time in the US. This time zone difference was tricky for us since we're based in London. Review collected by and hosted on G2.com.

What I liked best about Delve was how hands-on and approachable the team was throughout the entire SOC 2 process. They were incredibly responsive, clear in their guidance, and genuinely helpful at every step, which made what can be a very stressful and complex process feel manageable. It never felt like we were just handed a tool and left to figure it out. The team stayed engaged, answered questions quickly, and helped us keep things moving forward with confidence. Review collected by and hosted on G2.com.

There wasn’t much to dislike overall. If I had to point to one area for improvement, it would be having even clearer timelines and milestone expectations set upfront. While the team was very responsive and supportive throughout, a bit more structure around timing early on would make planning internal resources even easier. Overall, it was still a very positive experience. Review collected by and hosted on G2.com.

Streamlined process to getting documents and processes for ISO 27001/SOC 2 operational, especially if you already have some experience with either program or similar programs. The vendor evaluation process was mature and thorough. Likewise, the security training for employees and employee device IT controls were straightforward and very simple to consume. Inclusion of a 3rd-party pen test was especially helpful. Support was excellent, response to issues was rapid and remediation was rapid. Review collected by and hosted on G2.com.

Minor issues with Trust center file names (not all document names are editable by the user). ISMS procedure documents aren't separate entities; the procedures are implicit based on policy requirements and Tech integrations. Occasionally, some of the boilerplate text in Policies and other documents had minor errors. Review collected by and hosted on G2.com.

I enjoy using Delve for our company's security and SOC2 compliance training. It keeps all of our compliance training in one spot and provides regular reminders that it needs to be completed. The training is a more enjoyable experience than I've had with others in the past. I like the video trainings because they include up-to-date information and best practices, and they're actually enjoyable to watch. A unique feature I appreciate is the verification of security settings, which ensures I'm following security policies and protecting my data. It helps me avoid guessing and points me to the right settings based on my operating system, making it foolproof. The initial setup was easy, which is a huge plus. Review collected by and hosted on G2.com.

Someone could skip the training video altogether just by answering the quizzes. While the quiz may show baseline knowledge, someone may skip over valuable information just by going straight to the quiz. Review collected by and hosted on G2.com.

I use Delve for its simplicity in handling compliance needs, making it easier for non-compliance experts. The responsiveness of the team is something I appreciate. Delve abstracts the compliance complexities very well, saving me a lot of time compared to doing it manually. I love that it provides prebuilt integration suites and the ability to record exceptions, which would have taken ages otherwise. The initial setup was simple, and onboarding users and rolling out starting initiatives was painless. Review collected by and hosted on G2.com.

I experienced some slow load times here and there on the app. Some of the integration guides could have had a little more detail, but that was continuously improved during my use of the product. Review collected by and hosted on G2.com.