--- title: DealerSocket Reviews meta_title: 'DealerSocket Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 66 reviews by the users' company size, role or industry to find out how DealerSocket works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 66 scale: '5' date_modified: '2026-08-07' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # DealerSocket Reviews **Vendor:** DealerSocket **Category:** [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing) **Average Rating:** 3.8/5.0 **Total Reviews:** 66 ## About DealerSocket Experience the automotive industry leader in CRM. Sell more vehicles and drive profitability with the most powerful set of features in the market. Consolidate your customer intelligence in one system. Leverage seamless integration of your sales, marketing, service, desking, data mining, website, and digital retailing capabilities. Manage a faster, more effective sales process with streamlined workflows and robust call management and lead management systems. ## DealerSocket Reviews ### 1. Unreliable Network, Unresponsive Support **Rating:** 0.5/5.0 stars **Reviewed by:** guy w. **Reviewed Date:** December 13, 2025 **What do you like best about DealerSocket?** I like DealerSocket's desking tool. It does the basic task of providing quotes for clients. **What do you dislike about DealerSocket?** The biggest problem with DealerSocket is their unstable network. The application is frequently unresponsive or glitchy, to the point that we're spending about 15-20 hours transitioning to a more stable CRM. It also doesn't integrate with any of our other tools. **What problems is DealerSocket solving and how is that benefiting you?** I use DealerSocket to store information, contact customers, and provide quotes despite its instability. ### 2. ZERO - Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about DealerSocket?** We've had issues with integration and glitches for 4 months - 22 unanswered emails to our rep... We have been with them for over 10 years and would not recommend them at all. **What do you dislike about DealerSocket?** EVERYTHING - No support - weeks without a phone a returned phone call. **Recommendations to others considering DealerSocket:** I do not recommend **What problems is DealerSocket solving and how is that benefiting you?** In the process of trying to get out of the contract ### 3. They don't even know their own product **Rating:** 1.0/5.0 stars **Reviewed by:** Christie W. | Data and systems specialist, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about DealerSocket?** The sales piece of DealerSocket works great. It's simple to use and our sales agents and management team likes it. **What do you dislike about DealerSocket?** The service piece IS AWFUL. Their own customer support barely understands how to use it, I literally showed THEM how to do things within the program. It's not user friendly and offers very little restrictions to help manage the schedule for our service advisors. **Recommendations to others considering DealerSocket:** DON'T DO IT! **What problems is DealerSocket solving and how is that benefiting you?** Our service departments struggle with this program for MANY reasons. The biggest problems are a.) the system doesn't take into account duration of an appointment vs. the time the store closes, so if there's a 3 hour service, it will let you book it 1 hour before close, b.) when you book a valet service with a loaner, it doesn't take that loaner out of the over all capacity, and there are so many others. ### 4. Terrible Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about DealerSocket?** It integrates with the dealer ERP, but not much beyond that. **What do you dislike about DealerSocket?** Maddie from their customer service team has a terrible attitude and is unhelpful. This is especially bad given the clunky interface and lack of documentation. **What problems is DealerSocket solving and how is that benefiting you?** Trying to increase sales and develop process. ### 5. I would not recommend it! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about DealerSocket?** Looks nice (doesn't mean useful) and has more stuff than some other CRM **What do you dislike about DealerSocket?** The worst CRM I've tried so far. We've had it for more than a year now. Classic one and then Black Bird. Both of them are way too complicated for a regular person to use. Because of the same reason as well as a poor technical support it has a lot of bugs and glitches. It requires too much time from a sales person to input an information and keep CRM clean and working. So, sales people spend more time on CRM vs actually helping customers and selling cars. **Recommendations to others considering DealerSocket:** Don't buy into a contract right away, try for a couple months and see how easy or hard it is for your sales people to learn that software. **What problems is DealerSocket solving and how is that benefiting you?** - ### 6. Worst CRM in the business **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about DealerSocket?** I did like their email template marketplace **What do you dislike about DealerSocket?** I dislike their customer service. Also, the program is so complicated to use. The marketing tools are way to complicated for the average user. It takes multiple clicks to look at customer history. Just a bad product overall. **Recommendations to others considering DealerSocket:** Seek advice from other dealerships using DealerSocket. Don't take anyone's word for it. Get details on what works and why. **What problems is DealerSocket solving and how is that benefiting you?** It was too complicated to use. We lost money. ## DealerSocket Discussions - [How much does auto/mate cost?](https://www.g2.com/discussions/how-much-does-auto-mate-cost) - [What CRM do car dealers use?](https://www.g2.com/discussions/what-crm-do-car-dealers-use) - [Is DealerSocket a CRM?](https://www.g2.com/discussions/is-dealersocket-a-crm) - [What does DealerSocket do?](https://www.g2.com/discussions/what-does-dealersocket-do) - [View DealerSocket pricing details and edition comparison](https://www.g2.com/products/dealersocket/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A38%3A59+-0500&secure%5Bsession_id%5D=2f8e96a9-2fbb-4262-9bfd-4fd472a87939&secure%5Btoken%5D=99e84e1b86cf42d8341ac5b5ff58b6fa8b56243efb9138cce5f9c45c2b107e15&format=llm_user) ## DealerSocket Features **Platform Basics** - Reporting - Interoperability - Performance **Platform Data** - Dashboard - Alerts and Notifications **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Content** - Automation **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top DealerSocket Alternatives - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - 4.4/5.0 (71 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Matador](https://www.g2.com/products/matador/reviews) - 4.8/5.0 (41 reviews)