Last updated: Nov 04, 2026
interactive... buzzing environment... varied... experience shows Review collected by and hosted on G2.com.
very long talks (while very interesting) could be broken up Review collected by and hosted on G2.com.
It's good for content editors writing copy. It's good for managing large sites and minisites. Our client uses it for a hundred or so sites, with thousands of pages, built by a multitude of vendors. Review collected by and hosted on G2.com.
It's really difficult for content editors to upload and find images - a pretty core CMS function. Template creation is really clunky and requires a pretty experienced Crownpeak developer. A .NET dev can eventually pick it up but the lack of documentation and community resources severely limits on-boarding new devs. There is no source control for code. There is no support for minification, bundling, SCSS processing, or other modern dev tools. Only Visual Studio 2015 is supported for their Crownpeak Desktop Connection (CDC). If you want live code to run on the server, you need to do some pretty hacky things - like writing C# that writes C# that can run live. Yuck. No databases of any kind. This means that if you have any JavaScript applications you have to write out JSON and publish that. So you'll have a disconnected recordset somewhere - probably in a Spreadsheet - that you'll need to export to JSON and upload to Crownpeak. Publishing and keeping JavaScript app source, as well as page-level custom HTML/CSS is a hack. Only allows for outdated .NET webforms (no MVC - though CP might say otherwise). Publishing is often very slow or gets "stuck" - requiring CP support to unlock the queue. Review collected by and hosted on G2.com.
I like their support system, the developers are really smart and quick. They are accurate with their effort estimates and are experienced programmers. Another benefit is their familiarity with AWS and the ability to host and own the AWS part of the configuration. Scalability and security is important to us. They've developed a good relation with AWS and provide also manage the relations/configuration.
Their customer service is great. Not all Account Managers are great but the ones that are pay attention and truly care about solving your pain points and making the product experience better for you. But overall, customer experience is one of their plus points.
Their search solution is pretty robust and customizable. Review collected by and hosted on G2.com.
I find the interface to be slow i.e. loading folders/sections, assets, saving etc. We have numerous businesses using CrownPeak and in the past there has been a long publishing queue/publishing slowness. However, they have made changes to remedy this.
They don't have a database solution, however that may have changed.
Form builder a.k.a. WCO is not robust at all.
Group permissions, especially when you have multiple instances.
Their latest version V3 isn't that amazing and there are features that were promised, but are still in development.
Their Digital Asset Management, does the job but isn't amazing. Review collected by and hosted on G2.com.
I like the CMS platform and the way that content can be easily managed without coding experience. I also like the DNS management features of the site. Also, the ability to identify orphaned pages and content that may need to be removed. Review collected by and hosted on G2.com.
The site templates can make for a very rigid and boring site experience. We have an enterprise solution that was set-up for improved site controls, but the technology partner that set it up hobbled the platform's capabilities. Crownpeak's focus was to sell the license, but did not get us on the path to success. Review collected by and hosted on G2.com.
Hi,
My name is Andrew Jones, and I’m responsible for the Customer Success Team at Crownpeak. I've read your feedback and would like to help in any way I can.
It sounds like you're enjoying many of the benefits of Crownpeak's publishing capabilities, but that your onboarding experience left something to be desired. Although we consistently strive for excellence, we appreciate hearing when we fall short.
Having said that, I believe that the true test of any enterprise is its ability to react and adopt to feedback in a positive and productive manner. We see our shortcomings as opportunities, and I would very much appreciate the opportunity to improve your experience.
Please contact me at (720) 800-9623, so I can understand more about your implementation, and provide you with any additional support that may help moving forward.
Sincerely,
Andrew Jones
Very robust system that provides high level of customization. Review collected by and hosted on G2.com.
not much to dislike, it's a great CMS solution Review collected by and hosted on G2.com.
The whole idea of content management system is thrilling and Crownpeak is the first software that introduced CMS to me. Review collected by and hosted on G2.com.
I have used both Crownpeak and Drupal and I feel comparing to Drupal, Crownpeak is less user friendly. Drupal has clear set of display, which is really useful to do the actions on different pages. Review collected by and hosted on G2.com.
Hi,
My name is Andrew Jones, and I’m responsible for the Customer Success Team at Crownpeak. I read your feedback, and I want to help. I lead a dedicated team of Customer Success Managers who are eager to help customers like you adopt and use our solution.
Please reach out to me directly (720-800-9623) so that I can gather some specifics around your concerns. I’ll then assign a Customer Success Manager who can show you some tips and tricks that will in turn, allow you to navigate our platform with increased ease and confidence.
Thank you for your feedback. I look forward to hearing from you.
Sincerely
Andrew Jones
It is very flexible, easy to perform the work and change the content. Nice support provided by CrownPeak team. Review collected by and hosted on G2.com.
I would like to see 24*5 support, rest of the things are fine. Review collected by and hosted on G2.com.
All the built-in features for quality management, SEO, metadata, etc. Review collected by and hosted on G2.com.
Our current templates are a little clunky, but we're redesigning and moving to a new instance soon! Review collected by and hosted on G2.com.
Our organization's website has been on the CrownPeak CMS for SIX years! That is an eternity in the online world and alone makes the case that CrownPeak is a great choice for any organization looking for a scalable, future-proof system that doesn't need to be rebuilt from scratch every couple of years. CrownPeak works tirelessly to make improvements that keep the system fast, secure, and reliable. Unlike many other applications, they don't confuse users with interface changes that are only for change's sake. Review collected by and hosted on G2.com.
As a nonprofit cultural institution on the East Coast, we aren't a typical CrownPeak customer. Consequently, we haven't had the benefit of a community of similar users in our area, or at least our time zone. The community appears to be larger on the West Coast. That said, the prompt, competent, go-the-extra-mile support team always has always gotten us unstuck when necessary and given us peace of mind the rest of the time. Review collected by and hosted on G2.com.
SaaS model with automatic updates. Continual improvements. Great support team. Review collected by and hosted on G2.com.
Older Silverlight based UI. Limited Access API functionality. Review collected by and hosted on G2.com.
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Averages based on real user reviews.
5 months
