Crownpeak DXM Reviews & Product Details

Crownpeak provides the leading, enterprise-grade, cloud-first Digital Experience Management (DXM) platform. The Crownpeak DXM platform empowers Fortune 2000 companies to quickly and easily create, deploy and optimize customer experiences across global digital touchpoints at scale. Besides featuring content management, personalization, search, and hosting, it is the only digital experience platform that includes built-in Digital Quality Management (DQM) to ensure brand integrity, best practices, and web accessibility compliance. Recently, Crownpeak acquired Evidon, the leading provider of simple technical solutions to complex digital Governance, Risk & Compliance (GRC) challenges, including a new Universal Consent Platform, designed to help companies comply with the General Data Protection Regulation (GDPR). Recent Awards & Distinctions: * Listed as a “Visionary” in Gartner’s 2015 Magic Quadrant for Web Content Management * Listed as a “Visionary” in Gartner’s 2016 Magic Quadrant for Web Content Management * Listed as a “Visionary” in Gartner’s 2017 Magic Quadrant for Web Content Management * Listed as a “Contender” in the 2016 Forrester Wave * EContent 100 2016 Named In a List of Companies that Matter Most in Digital Content Industry

Seller

Rezolve AI

Discussions

Crownpeak DXM Community

Solution Type

All-in-One

Overview by

Laura Adams (Marketing Manager at Crownpeak)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Adobe Experience Manager

4.2/5(731)

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4.2/5(675)

Optimizely Content Management System

4/5(204)

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User Insights

Average based on 42 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

Crownpeak DXM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Crownpeak DXM, and what problem is it built to solve?

Crownpeak DXM is a cloud-first digital experience management platform for creating, deploying, and optimizing customer experiences across digital touchpoints. It brings together content management, personalization, search, and hosting, with digital quality management and tools for managing privacy and compliance needs.

What company sizes and industries is Crownpeak DXM the best fit for?

Positive experiences are represented across both mid-market and enterprise organizations, with industry examples spanning several sectors. The most represented segments include:

Company size: Mid-Market and Enterprise organizations.
Industry: Marketing and Advertising, Financial Services, Information Technology and Services, Insurance, and Pharmaceuticals.

What customer support options does Crownpeak DXM provide, and how do users find the overall support experience?

Crownpeak DXM provides support through email/help desk and FAQs or forums. The support experience is mixed: users describe knowledgeable, responsive help, while others report limited service capacity and delays getting changes or issues addressed.

What features or capabilities could make Crownpeak DXM even more useful?

Crownpeak DXM could be more useful with a smoother day-to-day experience for both content teams and developers. Recurring opportunities for improvement include:

Make navigation, editing, and asset management more intuitive.
Improve interface responsiveness and the speed and reliability of publishing.
Expand developer documentation, tooling, and ready-to-use templates or components.
Broaden third-party connectors and make integrations easier to work with.

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Verified User in Insurance

Mid-Market (51-1000 emp.)

5/16/2017

"I have used more complicated CMSs and less complicated ones; Crownpeak needs to be less complicated"

4/5

What do you like best about Crownpeak DXM?

Messaging around updates and save and preview Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Not intuitive enough for discerning certain functions and in my mind unnecessarily complicated in terms of navigation Review collected by and hosted on G2.com.

Verified User in Design

Enterprise (> 1000 emp.)

5/9/2017

"Not the best"

2/5

What do you like best about Crownpeak DXM?

What do you dislike about Crownpeak DXM?

Interface is dated and clunky. Location of supporting files is awkward, though this may just be our installation. Review collected by and hosted on G2.com.

Response from Carol Mendelsohn of Crownpeak DXM

Hi,

My name is Andrew Jones, and I’m responsible for the Customer Experience Team at Crownpeak. I read, and then re-read your input on G2 Crowd.

First and foremost, thank you for taking the time to voice your concerns. In choosing to do so, you’ve invited us to help improve your experience! File location shouldn’t be awkward, and we believe our newly released interface has made the content creation and publishing process more intuitive.

We'd be happy to to review your instance, and work with you to ensure you're aware of all the features and shortcuts. Please reach out to your contact at Crownpeak, or you can call me directly at 720-800-9623.

Thank you for your feedback. We look forward to hearing from you.

Sincerely,

Andrew Jones | Crownpeak

Pierre-Jean "PJ" F.

VP, Technology Director

Mid-Market (51-1000 emp.)

Originally submitted 10/28/2015

"An excellent platform with an excellent team"

4.5/5

What do you like best about Crownpeak DXM?

A great platform supported by a team of talented experts that stay in touch with the current market trends. The team has been amazing at working with partners, supporting them and listening to their needs. The platform is evolving constantly and the CP team is really good at keeping us up to date on the latest features as well as capturing the input for our own needs. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Nothing! It's a great platform to work on! If you have a core team with .net knowledge, the transition is very simple. The Volte interface could be improved, but the team is already working on a new version of a GUI to assist the developers' team. Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

Connect with the enablement team and the larger Crownpeak team, they are amazing! Ask for a demonstration and do not hesitate to discuss future roadmaps, they will share all the information possible. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

We are building websites in the Pharmaceutical industry in a highly compliant environment. We build large volumes of corporate responsive sites. We leverage CMS to simplify the workflow for our clients and lower labor costs for site updates. Working with Crownpeak improves our ability to be knowledgeable in the CMS world and helps us get better at using this type of platform successfully. The CMS market is fairly large, but CMS makes a huge difference in terms of partnership and defines the trends in the market. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/11/2017

"Time & Money Saver"

3.5/5

What do you like best about Crownpeak DXM?

Saves us time and money on content creation Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Unfortunately doesn't beat hands-on, custom creations. Review collected by and hosted on G2.com.

Verified User in Alternative Dispute Resolution

Mid-Market (51-1000 emp.)

6/1/2016

"Crown Peak WCM, Advanced Edition has a User-Friendly Interface"

4.5/5

What do you like best about Crownpeak DXM?

I am extremely pleased with the level of support provided by Crown Peak for the implementation of the WCM Advanced Edition as we moved our website from a legacy system to the SaaS platform. They took the time to understand our old system and to transfer and improve functionality. The WCM interface is fairly intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

We had no issues on newer computers. However, Microsoft Silverlight caused issues with the login page not displaying on some of our company's older computers. After a reboot, an uninstall and reinstall of Silverlight and the WCM were needed. My understanding is that by the end of 2016, Silverlight will no longer be used. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

Making our website responsive was a major factor in switching to a new platform. Being in the legal industry, our website was content heavy and difficult to view on mobile devices. Users had to pinch and zoom to view our old website content. Targeting and personalization are some of our goals and the benefits for moving to the Crown Peak system. We will be launching our new website in about a month. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

6/1/2016

"The best kept secret for enterprise class web experience management"

5/5

What do you like best about Crownpeak DXM?

Software as a service model, fast implementation, out-of-the-box integrations with best-in-class third-party solutions, excellent professional services support, ease of use for non-technical content managers and marketers. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Not as well-known in the marketplace as competitors. Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

Spend some time speaking with CrownPeak customers about their implementation and support experiences. Check out Gartner and Forester Research regarding this category of web experience management platform. Ensure your digital design agency works closely with CrownPeak or their development partner to ensure a smooth implementation. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

Required an enterprise-class web experience management platform to replace on-premise, antiquated platform. Limited budget, resources and time to implement required a cloud-based offering that was quick to implement with a low total cost of ownership. The CrownPeak platform delivered on all fronts. Fast implementation and relatively easy integrations allowed us to focus on more on delivering a world-class user experience and less on information technology challenges which can dominate this type of effort. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/1/2016

"CrownPeak Developer"

2.5/5

What do you like best about Crownpeak DXM?

-the ability to produce sites that don't need the overhead of a CMS on the production server

-to use Models to lock down content types per folder

-to offer a pretty robust API for INPUT and OUTPUT templates Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

-The Silverlight desktop interface is outdated and error prone

-lack of API for post input strategies (ie - a lot of home rolling code) Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

-get off of Silverlight as quickly as possible

-consider drag and drop tools for Visual Studio for help building INPUTs and OUTPUTs

-consider adding APIs for post input validations

-build more examples and documentation for G2 search

-consider making G2 search plug and play like G1 search was to implement Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

-we are solving business problems of regulated workflow, straight-forward site creation and future maintenance.

-we can stand up and publish sites quickly for our customers. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

6/6/2016

"User friendly"

4.5/5

What do you like best about Crownpeak DXM?

The list of things I like are as follows (in no particular order)

- Versions (being able to revert to earlier version)

-Cloning and branching

-Ability to review on different staging environments

-Process for uploading access is simple

-drop downs from menus for more complex pages Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

- I would like to open 2 instances at Crown Peak more easily. The option on Mac to do so doesn't always work

- Reverting could work for pages that have been branched and pushed to production

- WYSIWYG editor could be better on Macs Review collected by and hosted on G2.com.

Imran H.

Head of eCommerce, Digital Strategy and Multichannel Marketing

Pharmaceuticals

Enterprise (> 1000 emp.)

6/7/2016

"Amazing Experience!"

5/5

What do you like best about Crownpeak DXM?

Crownpeak is the most reliable and one of the more stable CMS systems out there. The SAAS model is the way to go and CP is the solution to use Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Need more third party connectors and morepre-built components in the library Review collected by and hosted on G2.com.

Madhu S.

Mid-Market (51-1000 emp.)

Originally submitted 10/22/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Core WCM, DME at an affordable cost"

5/5

What do you like best about Crownpeak DXM?

IT side:

* Simplistic approach to the architecture and code framework

* In-built scalability and security

* A lot of sample code for ease of development

* Decent community, documentation site

* Relatively less IT overhead (hardware, software and resources) compared to other systems

Marketing/Business side:

* Once implemented properly, the authoring experience is very simple and easy to use

* Highly configurable workflows (author editorial review process)

* Integrated analytics Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DXM?

Connectors:

* While there are 50+ connectors, we would need more and more as newer products surrounding the core CMS keeps increasing

Digital Marketing:

* Need stronger Digital marketing tools, features added/ refined Review collected by and hosted on G2.com.

Recommendations to others considering Crownpeak DXM:

If you are considering migrating to a new CMS, think of the following factors.

- Want a lower IT overhead

- Want a lower TCO

- Be on the cloud

- Have a simpler site in terms of content, templates

then, go for Crownpeak.

Caution: If you have a lot of other systems in-house that needs to be integrated to Crownpeak, you will need additional considerations (firewall, ports, access, content sharing, delivery methodology etc). Strongly suggest that you have separate conversations with Crownpeak Tech team before starting the migration work. Review collected by and hosted on G2.com.

What problems is Crownpeak DXM solving and how is that benefiting you?

I am typically involved in Digital transformation effort for all our clients. This includes CMS evaluation, UX design, CMS implementation etc. Using Crownpeak, we have done several CMS migration projects along with Strategy, design work too. We have seen our clients reap big benefits with great end user experience, scalability and performance on the website. Along with it, the analytics implementation and integration with 3rd party tools helped the client see their KPI metrics and in general how they are performing. Review collected by and hosted on G2.com.