--- title: CRMdesk Reviews meta_title: 'CRMdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how CRMdesk works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 109 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CRMdesk Reviews **Vendor:** ForeSoft **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.1/5.0 **Total Reviews:** 109 ## About CRMdesk What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. ## CRMdesk Reviews ### 1. Pretty good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about CRMdesk?** The GUI was amazing. Very comfortable and easy to use. **What do you dislike about CRMdesk?** A little unreliable in saving. I had several occasions where I had to submit the info twice or more. **What problems is CRMdesk solving and how is that benefiting you?** Contact relations and order tracking. ### 2. Good ticket software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2018 **What do you like best about CRMdesk?** The best thing about the product is the fact that everything is in a consist order **What do you dislike about CRMdesk?** The thing I did not like about the product is the customization of the product **What problems is CRMdesk solving and how is that benefiting you?** Getting everything in order. And getting all your tickets organized ### 3. Crm review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2018 **What do you like best about CRMdesk?** Crm allows you to use a centralized database across the como any that I work for **What do you dislike about CRMdesk?** I dislike how slow it is at time throughout the day **Recommendations to others considering CRMdesk:** No **What problems is CRMdesk solving and how is that benefiting you?** Looking up accounts manager assignments for industrial and commercial customers ### 4. CRM desk software review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2017 **What do you like best about CRMdesk?** CRMdesk was easy to navigate. The ease of use was definitely the most appealing aspect of this software. I loved how quickly and easily it was to learn and begin to navigate. **What do you dislike about CRMdesk?** I didn't dislike much about CRMdesk, it was easy to use and I loved it, maybe I dislike that it wasn't released a long time ago. A lifesaver! **What problems is CRMdesk solving and how is that benefiting you?** Organization of customers and personal info. It has definitely been a lifesaver to me. ### 5. CRM Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about CRMdesk?** The dashboard available in that pulls information about all aspects **What do you dislike about CRMdesk?** At times it is too much of information which leads to confusion. Rather it should show only the high level info **Recommendations to others considering CRMdesk:** Very early to comment **What problems is CRMdesk solving and how is that benefiting you?** Quick resolution ### 6. Needs more improvements **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about CRMdesk?** Easy to use, good customer service. **What do you dislike about CRMdesk?** Needs a better iinterface, better updates **What problems is CRMdesk solving and how is that benefiting you?** Nothing right now ### 7. Basic review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about CRMdesk?** Ease of the platform and price is great! **What do you dislike about CRMdesk?** Love to see the next level of what the platform can do, feel like I'm always waiting **What problems is CRMdesk solving and how is that benefiting you?** Prioritizing work load for customer service ### 8. Essential for logging connections with customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Monica B. | Retail Support, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about CRMdesk?** It was easy to keep track of contact with our customer base. I was able to effectively log calls and interactions, and go back and quickly find what I needed when I needed to reference a previous contact. It was easy to navigate, simple to teach to new users, and simple to learn quickly. **What do you dislike about CRMdesk?** I didn't come across any functions of CRMDesk that weren't helpful, easy, or beneficial. **Recommendations to others considering CRMdesk:** Whether your business is big or small, if you are in contact with your customers, you need a client relation manager, and CRMDesk is affordable, their support is unmatched, and the product itself is easy to use and very helpful. **What problems is CRMdesk solving and how is that benefiting you?** We needed assistance with figuring out call drivers and the reasoning behind these drivers, so that we could train and implement any new policies to help resolve any issues. As well as figuring out call drivers, we were able to get a better understanding of our customer demographic, and better anticipate their needs. We noticed at least a 37% reduction in recurring call drivers after six months of using CRMDesk. ### 9. CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2016 **What do you like best about CRMdesk?** This tool makes keeping track of sales opportunities easy **What do you dislike about CRMdesk?** can be hard to navigate in the beginning **Recommendations to others considering CRMdesk:** take as many of the trainings as possible and get as much experience before going live **What problems is CRMdesk solving and how is that benefiting you?** keeping track of sales opps and keeping all documents in an easy to retireive place ## CRMdesk Discussions - [How has CRMdesk supported your customer support operations, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-crmdesk-supported-your-customer-support-operations-and-what-features-do-you-find-most-valuable) - [What is CRMdesk used for?](https://www.g2.com/discussions/what-is-crmdesk-used-for) - [View CRMdesk pricing details and edition comparison](https://www.g2.com/products/crmdesk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+02%3A35%3A39+-0500&secure%5Bsession_id%5D=cf9a5c85-521c-4539-835a-894a06c9b4dd&secure%5Btoken%5D=9524653a4379da4830e8d818c1116fc7d3b0ee3b07f4373e3ca6b0eb93544ff0&format=llm_user) ## CRMdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Video Chat **Platform** - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization ## Top CRMdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,576 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)