--- title: CRMdesk Reviews meta_title: 'CRMdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how CRMdesk works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 109 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CRMdesk Reviews **Vendor:** ForeSoft **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.1/5.0 **Total Reviews:** 109 ## About CRMdesk What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. ## CRMdesk Reviews ### 1. User friendly, easy prompts. **Rating:** 5.0/5.0 stars **Reviewed by:** Suzette B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about CRMdesk?** User ease. It isn't too difficult to figure out how to work through the program. **What do you dislike about CRMdesk?** Nothing. I never have an issue submitting a helpdesk ticket. **What problems is CRMdesk solving and how is that benefiting you?** HelpDesk ticket request to either obtain assistance with password lockouts. Also requests for error messages that are the result of using other software programs. ### 2. In my experience, I personally preferred this over PeopleSoft **Rating:** 4.5/5.0 stars **Reviewed by:** Vaan A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about CRMdesk?** I like how making tickets is a lot simpler **What do you dislike about CRMdesk?** The navigation can be adjusted to be more mordern **What problems is CRMdesk solving and how is that benefiting you?** I take in computers for software and hardware repair and troubleshooting. I notice that this is required for my role, and it’s always fast to get to put in my tickets ### 3. Great service **Rating:** 4.5/5.0 stars **Reviewed by:** Dillon H. | accountant, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2018 **What do you like best about CRMdesk?** This tool is very simple and has an exhaustive set of features such as for lead management, allowing a salesperson to keep the track of all his leads. It also has a great dashboard that provides detailed and beautiful analytics, as well as integration with other applications like MailChimp, Google Apps, etc. **What do you dislike about CRMdesk?** Its action on redundant data need to be improved such that if there is redundant data, it should provide notification to admin as well as stakeholder's involved. **Recommendations to others considering CRMdesk:** Best product out there **What problems is CRMdesk solving and how is that benefiting you?** We have saved a lot of money. ### 4. CRM Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about CRMdesk?** I think it is easy to log interactions and calls and knowing the cost efficiency is good too. **What do you dislike about CRMdesk?** The customer support is a bit slow at times but when it is done it is done to satisfaction. **What problems is CRMdesk solving and how is that benefiting you?** The customer base is beneficial and it is also very easy to use for new customers and users. ### 5. Daily use of this software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about CRMdesk?** It’s an easy user friendly interface and extremely straightforward to use. **What do you dislike about CRMdesk?** It can take a while to load sometimes but realistically I can not fault this. **Recommendations to others considering CRMdesk:** It’s definitely a good system to use. **What problems is CRMdesk solving and how is that benefiting you?** Easy, user friendly and very minimal issues with it. ### 6. CRMdesk does the ABCs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about CRMdesk?** In short, CRMdesk in my evaluation. does what is expected. It is a nice little tool that get you the fundamentals and necessities of a help desk software. It let's you define a customize screen with enough bells and whistles. Has a reasonable ticket system and aloows for various types of doc attachments. Does reports and general emails. **What do you dislike about CRMdesk?** Only thing I can say the language module is rather small, Just wish it had more of a selection. It has around 10 languages-which are some of the popular ones. However I heard they may be increasing that **What problems is CRMdesk solving and how is that benefiting you?** It so9lved for us a quick need and solution. Does all of the ABCs. ### 7. CRMdesk Review **Rating:** 2.5/5.0 stars **Reviewed by:** Brandon G. | IC Computer Analyst, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about CRMdesk?** The cost of the product is quite good for what you receive. There are other pieces of software that have similar functionality for more dollars. This could be why we use the software **What do you dislike about CRMdesk?** I do find that some areas of logging have been buggy, but most of the issues have been patched. **What problems is CRMdesk solving and how is that benefiting you?** The ability to log connections with customers and figure what the real issues are. ### 8. Well integrated, with myriads of options. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2018 **What do you like best about CRMdesk?** I like how easy it is to add it to an existing database with Sugar! **What do you dislike about CRMdesk?** I wasbt super thrilled with initial configuration. Anything that isn't enabled OOB is virtuakly impossoble to configure without advanced linux knowledge. **Recommendations to others considering CRMdesk:** make sure you add it to a linux machine like TurnKey if you want to be able to admkn effectively. youll probably have to reset the config at least once to grt ot working, of you have anythng but thw default config. **What problems is CRMdesk solving and how is that benefiting you?** prompt customer response times arw a must, and this tripled mine! ### 9. Good reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2018 **What do you like best about CRMdesk?** They helped with any issues I had and would go back to calling if any other issues **What do you dislike about CRMdesk?** Wauting on time would be my biggest concern as we need more help at the time of the issue **What problems is CRMdesk solving and how is that benefiting you?** System issues ### 10. Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2018 **What do you like best about CRMdesk?** I love how easy it is to make tasks and receive students documents **What do you dislike about CRMdesk?** I dont like that their are separate places to upload documents which slows down our processes **What problems is CRMdesk solving and how is that benefiting you?** more organized with student information and easy to see what I have to do that day ### 11. CRMDesk Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | Information Technology Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about CRMdesk?** Its extremely user friendly and functions how a CRM should. **What do you dislike about CRMdesk?** How plain and basic looking it is. Should be able to edit appearance. **What problems is CRMdesk solving and how is that benefiting you?** Solving issues related to customers websites. Its very easily to use and is very beneficial for finding tickets quickly ### 12. 5 stars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2018 **What do you like best about CRMdesk?** I am able to track each customer from my database, and to log calls and interactions timely and efficiently. I locate data quickly, especially when I need to refer a former contact. Navigation is intuitive and straightforward, and I think that novice users won't have any problem to understand it. **What do you dislike about CRMdesk?** There is no feature I could describe as dysfunctional, unbeneficial,or complicated. Everything is so helpful, right where it should be. **What problems is CRMdesk solving and how is that benefiting you?** Easy to teach novice users the interface and workflow, and it is a fantastic contact tracking tool. ### 13. great features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about CRMdesk?** I love how I can interact with emails from all channels, Facebook, and Twitter interactions all in one. I never have to leave the software, and I can create filters that put certain cases into separate "folders" if they have certain key words. I can add notes to cases on things I've tried with someone. I especially use notes if I forward the case above me. The person who now sees the case will also see my notes on my interaction with the customer. One of my favorite features is the customer history tab. Any time that have interacted with us, we can see all of those cases in one place. **What do you dislike about CRMdesk?** I don't like how cluttered the interface gets with thousands of cases that get generated. It's annoying to get rid of spam cases. Deleting becomes a pain. Why can't there be a mass-delete option? Also, if you've been away from Desk.com for too long, you come back to thousands of cases. During that time, others may have already resolved the issues through external email or directly on Facebook so the cases become redundant and can cause duplicate interactions. **What problems is CRMdesk solving and how is that benefiting you?** Anytime a customer attempts to interact with us, we want to make sure they are responded to. We currently have multiple email accounts that customers can find and send emails to as well as multiple Facebook accounts. Desk.com just makes it all easier for customer support. ### 14. Awesome product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about CRMdesk?** It makes identifying the problem easy. Connecting to the customer is easy also. **What do you dislike about CRMdesk?** There are really no issues with this product that I have identified so far. **What problems is CRMdesk solving and how is that benefiting you?** Software, hardware ### 15. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2018 **What do you like best about CRMdesk?** I love the content management, thank you. **What do you dislike about CRMdesk?** I dont like the interface and usability **What problems is CRMdesk solving and how is that benefiting you?** Customer relationship ### 16. Nice software **Rating:** 4.0/5.0 stars **Reviewed by:** Percy Wilberth B. | Auxiliar de seguridad, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about CRMdesk?** The software is very intuitive and easy to use for a new users, you will get this software familiar very fast. **What do you dislike about CRMdesk?** One of the things that I don't like is the possibility to change the main distribution **What problems is CRMdesk solving and how is that benefiting you?** The business problems that I solve are mentionings in the Facebook,instagram, Twitter's page of a supermarket company ### 17. Easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about CRMdesk?** It very user friendly and easy to use. It is also very fast as compared to others. You don't have to fill lot of details to contact them **What do you dislike about CRMdesk?** I liked everything about this so far if I have any complaints in future I will update here. **What problems is CRMdesk solving and how is that benefiting you?** Any issues related to CRM can be solved quickly by using CRMdesk. It is very fast and easiest way to solve any issue related to CRMdesk ### 18. Ease of use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about CRMdesk?** This program is very easy to use. It is also easy to keep track of customers. **What do you dislike about CRMdesk?** It is expensive, but there's nothing really wrong with the program itself. **What problems is CRMdesk solving and how is that benefiting you?** Easy to keep track of customer base and log calls. ### 19. CRMdesk is a web-based help desk application for customer support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about CRMdesk?** Unlimited customers, tickets & storage space for attachments, and unlimited customer support. Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface. **What do you dislike about CRMdesk?** CRMdesk is a award winning application I found Nothing to dislike. **Recommendations to others considering CRMdesk:** Recommended. **What problems is CRMdesk solving and how is that benefiting you?** Automated email handling. We have a large number of customer email requests to be responded quickly. ### 20. Great software **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua v. | Computer Systems Specialist & Data Center Technician, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2018 **What do you like best about CRMdesk?** Easy to use and manage things with. Great ticketing software. No issues. Me **What do you dislike about CRMdesk?** Not much bad to say about this software. **What problems is CRMdesk solving and how is that benefiting you?** Managing tickets ### 21. Excellent Support System!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about CRMdesk?** This software is great!!! The best about it is that is a web based program, so you will only had issues if the internet connection is not good. **What do you dislike about CRMdesk?** As i mentioned since its web based software, my internet was very slow at the beginning and it was lagging . i managed to fix this right away! **What problems is CRMdesk solving and how is that benefiting you?** With CRM i was able to keep track of the customer's request as well as any inputs or notes we might required throughout the calls. ### 22. Support for our clients **Rating:** 3.5/5.0 stars **Reviewed by:** Amy Huff B. | Lead IT Consultant, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about CRMdesk?** I like that it is web-based help desk that is very usable. **What do you dislike about CRMdesk?** Sometimes it is difficult to get the information needed to resolve the issue. **What problems is CRMdesk solving and how is that benefiting you?** We solve IT problems for the campus. ### 23. Good but could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about CRMdesk?** Great functions and a lot of customization options to make it just the way you like it. **What do you dislike about CRMdesk?** Usability. You could write a 10,000 word guide on this product and there would still be content you missed. It needs to be more user friendly. **Recommendations to others considering CRMdesk:** Consider going with a serious training session or conference. **What problems is CRMdesk solving and how is that benefiting you?** Ticket management. We're much more organized in handling tasks. Things are more assuredly completed. ### 24. Excellent software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2018 **What do you like best about CRMdesk?** I am totally satisfied in this software. Easy to use and productive. **What do you dislike about CRMdesk?** Cost seems high and I think that some of the features we do not need but it is a very good software. **What problems is CRMdesk solving and how is that benefiting you?** Schedule of events ### 25. helpdesk automation **Rating:** 4.0/5.0 stars **Reviewed by:** LOKESH A. | Program Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2018 **What do you like best about CRMdesk?** the user interface is excellent and can be customized easily **What do you dislike about CRMdesk?** some issues with email interface and frequently asked questions not comprehensive **What problems is CRMdesk solving and how is that benefiting you?** platform independent benefits and internet-based support ### 26. CRMdesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about CRMdesk?** A modern, clean and organized look and feel to the system. Easy to simply manage all my customer replies. Great customer service. **What do you dislike about CRMdesk?** User Interface can get overloaded with thousands of replies. Sometimes it's slow to load and quickly logs you out. **Recommendations to others considering CRMdesk:** You will love the system and won't look back **What problems is CRMdesk solving and how is that benefiting you?** Tracking customer replies/inquiries. ### 27. CRM ease **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Order Support Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2018 **What do you like best about CRMdesk?** Great product with simple solutions for discovery and analysis research **What do you dislike about CRMdesk?** Requires flash which isn't supported by all browsers. **What problems is CRMdesk solving and how is that benefiting you?** Information and logistics ### 28. CRMdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about CRMdesk?** CRMdesk is very user friendly so it is simple to use and understand **What do you dislike about CRMdesk?** slow at times, but the lag and issues are minimal **What problems is CRMdesk solving and how is that benefiting you?** easy to log connections, helps engage better ### 29. CRMdesk review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2018 **What do you like best about CRMdesk?** It's definitely easy to navigate within the application and can be easily taught to newcomers **What do you dislike about CRMdesk?** I don't like the look of the application because it looks really outdated but it's doable. **What problems is CRMdesk solving and how is that benefiting you?** helped increase the number of tickets being solved everyday and definitely improved employee and team morale ### 30. Gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel W. | Donor Contact Center, Fund-Raising, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2018 **What do you like best about CRMdesk?** With many great us to help With Customer Support. This is the tool For the job. **What do you dislike about CRMdesk?** The response time/load Time loading a customer can be slow At times. **Recommendations to others considering CRMdesk:** Be patient. **What problems is CRMdesk solving and how is that benefiting you?** Customer Information and Donation History. ### 31. Multifunctional software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CRMdesk?** It is great and allows you to understand the client the best due to being able to view the clients history and the software also requires some requirements for the clients information. **What do you dislike about CRMdesk?** Takes a lot to learn the program for example knowing where all of the clients information can be found **Recommendations to others considering CRMdesk:** Great for the general population and is a great choice **What problems is CRMdesk solving and how is that benefiting you?** Clients information ### 32. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2018 **What do you like best about CRMdesk?** Quick customer information availability. **What do you dislike about CRMdesk?** Hard to search, better interface needed. **What problems is CRMdesk solving and how is that benefiting you?** Customer support ### 33. Good for help desk web based application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2018 **What do you like best about CRMdesk?** How easy it was for me to use. I like how i can easily create tickets and keeo up on them. **What do you dislike about CRMdesk?** It can still be improved a lot still and the app to it isnt fun to use **Recommendations to others considering CRMdesk:** Need more user friendliness. More appealing to the eye amd easier to receive request **What problems is CRMdesk solving and how is that benefiting you?** Fixing peoples regiatrations, and taking tickets ### 34. Management **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about CRMdesk?** This focuses on sales,marketing,services sector **What do you dislike about CRMdesk?** It is complex, very pricey, uncontrolled administration **What problems is CRMdesk solving and how is that benefiting you?** Customizable dashboard, easy to mavigate ### 35. CRM in the workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2018 **What do you like best about CRMdesk?** Product possesses great functionality aND a interface that is easy to navigate. The software makes helping customers a lot easier and the organization is second to none. I highly recommend this product to any company looking for a well oiled machine in terms of managing a customer service based place of business **What do you dislike about CRMdesk?** I honestly do not have very many negative things to say about the CRM software. I feel that a lot of thought went in the design and it is a highly functional system that make day to day customer interactions streamlined and far better than they would be without this software **What problems is CRMdesk solving and how is that benefiting you?** Customer organization and a database ### 36. Interactive GUI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2018 **What do you like best about CRMdesk?** Information is timely accessible and helps drive key decisions with data available **What do you dislike about CRMdesk?** Load time for navigation which causes delay in providing support to customers **What problems is CRMdesk solving and how is that benefiting you?** Data analysis and serving customers faster ### 37. Great experience and overall quality product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about CRMdesk?** I found that crm was scalable to the standards the work place was looking for, it worked well for a small company and was an application that was easy to use. The application was web based and the help and assisantance gor the application was all available at fingertips and easy to access over the net. **What do you dislike about CRMdesk?** The only thing I did not live or is the cost for the services wasn’t scaled between user after 25 reps. **Recommendations to others considering CRMdesk:** This is a great product and very easy to use and integrate your Work in. **What problems is CRMdesk solving and how is that benefiting you?** I had some scalability issues with new data for new end users but all and all it was a good experience. ### 38. It is a great software to use **Rating:** 4.0/5.0 stars **Reviewed by:** Nishant S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2018 **What do you like best about CRMdesk?** The accessibility of the software is amazing **What do you dislike about CRMdesk?** The complications in the software sometimes **What problems is CRMdesk solving and how is that benefiting you?** Improvement of business ### 39. Workforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2018 **What do you like best about CRMdesk?** This was the first program I used as a Workforce agent. It was simple, and easy for more experienced Analyst to breakdown and teach me to use this program. I liked that **What do you dislike about CRMdesk?** Nothing really, in comparison to some other programs I’ve used it could have some other features to be more time friendly. **What problems is CRMdesk solving and how is that benefiting you?** Schedule altering of daily activities for agents. ### 40. Your money related and client information in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Everett B. | Executive Director, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2017 **What do you like best about CRMdesk?** It is a contraption that gives deceivability to every one of the parts of CRM information including quick books information. It improves the method for your work to complete effectively. By utilizing this item the client remains cheerful and you will become more acquainted with about every client’s history and the things they require so nothing gets missed. World class group at Intuit has affirmed its adjusting motor which is coming out on top. **What do you dislike about CRMdesk?** In a way it is especially vital to understand that for all intents and purposes no product in the CRM programming class is flawless arrangement that can satisfy every one of the requirements of different organization sorts, businesses or sizes likewise it is additionally one them. In this market loaded with online applications you can without much of a stretch discover virtual products like this and it is difficult to depend in one of them, even one can likewise discover different programming projects bolster a general gathering of clients which offers an intricate element base. **Recommendations to others considering CRMdesk:** The item is really fulfilling the genuine individuals and organizations. I would prescribe the general population who are included in various organizations, for example, little or huge or individuals who are running associations can utilize this stage for their regular schedule. This application helps you to settle on an educated purchasing choice that you won't lament. It is a technique where any association who needs to integrate data between their quick books bookkeeping framework **What problems is CRMdesk solving and how is that benefiting you?** This application spares such a great amount of time by keeping every one of your information in only one place. It synchronizes with the quick books superior to any other person in the market so that nobody needs to enter the information twice. Anybody can without much of a stretch find client conversations to track worker exhibitions. Everyday business errands can be more productive by this application to meet the client’s needs, doling out subsequent meet-ups and sharing logbook has never been so natural. With the basic intuitive instrument no additional coding is required in tweaking the fields to coordinate the work processes. ### 41. CRMdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about CRMdesk?** We use the Support Desk version of CRMdesk. We use CRMdesk to track customer calls, complaints, resolutions and use this information to help determine the scope of our upcoming product releases. By using CRMdesk Support Desk we are able to constantly provide our customers with great service and provide products where they feel their suggestions are being heard. **What do you dislike about CRMdesk?** I really wish CRMdesk would provide a live chat feature for the Support Desk application. **What problems is CRMdesk solving and how is that benefiting you?** We are utilizing CRMdesk to solve all our help desk needs. ### 42. I struggled to log connections with my customers and CRM Desk helped me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2017 **What do you like best about CRMdesk?** I am able to track each customer from my database, and to log calls and interactions timely and efficiently. I locate data quickly, especially when I need to refer a former contact. Navigation is intuitive and straightforward, and I think that novice users won't have any problem to understand it **What do you dislike about CRMdesk?** There is no feature I could describe as dysfunctional, unbeneficial, or complicated. Everything is so helpful, right where it should be. **What problems is CRMdesk solving and how is that benefiting you?** Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn. ### 43. CRM Desk Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Janane S. | Product Security Engineer, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about CRMdesk?** Various categories and fields that better align and produces a report with clarity **What do you dislike about CRMdesk?** The tool becomes slow to update fields eventually **What problems is CRMdesk solving and how is that benefiting you?** Categorize issues and put it in a separate bin. Demarcates one issue from another ### 44. Easy to use database **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda C. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about CRMdesk?** I can conveniently see all my notes and policies in one place **What do you dislike about CRMdesk?** First time setting up can be a bit confusing **What problems is CRMdesk solving and how is that benefiting you?** Keeping my policies and contact in one place ### 45. A good resource **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about CRMdesk?** It's very intuitive and easy to use for a large group of people in different areas. **What do you dislike about CRMdesk?** It doesn't talk to other software so easily. **Recommendations to others considering CRMdesk:** consider other software you're using and determine if it speak to those programs **What problems is CRMdesk solving and how is that benefiting you?** consolidating data is perfect, pulling and importing reports is easy ### 46. CRM Experience **Rating:** 0.5/5.0 stars **Reviewed by:** M. A. | Account Analyst, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2018 **What do you like best about CRMdesk?** Trace ability of inquiries handled over different periods of time **What do you dislike about CRMdesk?** Older version not comprehensive and system logic requires a lot of manual setting. **What problems is CRMdesk solving and how is that benefiting you?** Receiving and resolving customer inquiries ### 47. Helpful product **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsey B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about CRMdesk?** The information is easily accessible and organized **What do you dislike about CRMdesk?** If you get behind it can be a lot of work to input, but that is a user inefficiency, not the product **What problems is CRMdesk solving and how is that benefiting you?** Keeping client input organized and centralized ### 48. CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about CRMdesk?** I like how easy it is to use and how it keeps everything logged. It makes it convenient when needing to pull up something prior. **What do you dislike about CRMdesk?** I dislike how old fashion it looks and how slow it can be. **What problems is CRMdesk solving and how is that benefiting you?** Tracking consumer complaints and referring them to the correct entity. ### 49. Hard to get **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about CRMdesk?** It took a little while to get everyone involved and when they did it took a little longer than expected to get everyone on board with the program **What do you dislike about CRMdesk?** Too many different ways to use it kind of scared off my employees **Recommendations to others considering CRMdesk:** Tried to do a one-time training to get all your employees on board and well-trained at the same time **What problems is CRMdesk solving and how is that benefiting you?** Customer service technical issues ### 50. Help desk review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2018 **What do you like best about CRMdesk?** Ability to see previous solutions to real issues **What do you dislike about CRMdesk?** At times when multiple people using software, the database can slow down resulting in dead time with customer **Recommendations to others considering CRMdesk:** Go for it. **What problems is CRMdesk solving and how is that benefiting you?** Tracking issues and solutions. Benefits are reduction in both end user response times and resolution time. The ability to solve pr.oblems quicker and more efficiently ## CRMdesk Discussions - [How has CRMdesk supported your customer support operations, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-crmdesk-supported-your-customer-support-operations-and-what-features-do-you-find-most-valuable) - [What is CRMdesk used for?](https://www.g2.com/discussions/what-is-crmdesk-used-for) - [View CRMdesk pricing details and edition comparison](https://www.g2.com/products/crmdesk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+15%3A45%3A19+-0500&secure%5Bsession_id%5D=9fe867ed-b6cf-43ad-ae44-c2f9657e4fcd&secure%5Btoken%5D=9da8591a47be41c221e0855c02240956fbffc5c6dc8bbb576841dfbf77f0f266&format=llm_user) ## CRMdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case **Platform** - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top CRMdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,566 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)