CRMdesk Reviews & Product Details

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

Seller

ForeSoft

Discussions

CRMdesk Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Val Karmazin (Manager at ForeSoft)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

19 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 109 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Rodney B.

IT Analyst Consultant

Enterprise (> 1000 emp.)

4/26/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Allow users and clients to take the best of this CRM."

4/5

What do you like best about CRMdesk?

This is a great tool, asset and powerful resource for everything related to email overseeing, managing and organizing all the data in order to make things right on your company. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

It's very expensive compared to another solutions but actually this software delivers a great user experience and nothing else is dislikable. Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

This is a highly recommended solutions for email monitoring and overseeing. Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Thanks to CRMdesk clients and third-party clients are more than happy by having this solutions with them. Also, emails are getting more response than usual. Review collected by and hosted on G2.com.

Pennie H.

Customer Services Agent

Telecommunications

Enterprise (> 1000 emp.)

3/12/2019

"Great help desk software"

5/5

What do you like best about CRMdesk?

It is a good program to think all the help of the affiliation. Tickets and demands are unquestionably not difficult to enter and simple to get to. The parties are also especially instinctive and in a general sense proportional to massive amounts of the ones you can discover on the web, comparably as the messages that are incredibly easy to do. I can in like way take a gander at graphs and indicating instruments by month end to sort the cases our social occasion has managed in a given month. It is a better than average program to unite all the assistance of the association. Tickets and requests are definitely not hard to enter and easy to get to. The dialogs are in like manner natural and in a general sense equivalent to an impressive parcel of the ones you can find on the web, similarly as the messages that are exceptionally simple to do. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

I truly trust that CRM Desk is an unfathomably creative thing and can be useful to anybody needing to grow better client advantage the board. Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

It is a nice software, yet of this sort there are various and better ones. Eventually I have worked with others and recommend them before this. Make without question this thing can scale with any headway in your electronic help work an area programming for client fortify robotization and learning base association. This thing will assist you with mechanized email managing. On the off chance that you have unending email asks for this structure can help. The structure will make effective client strengthen and computerize bolster email overseeing. The email interface is solid and subsequently changes over every single pushing toward email, parses them, and systems them as shown by refined work process rules. Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

It joins unbelievable features with a solid UI. This interface can provide an imperative client interface that can organize our affiliation's site appearance and menus. This is a better than normal part that we had issues with going before CRMdesk. All things considered, it has truly extended our online help work area programming for client fortify robotization and learning base administration. We have brought together all that we can (tickets, messages, discourses ...) thusly our customers are progressively upbeat and have basic access to any errand they propose. Review collected by and hosted on G2.com.

Sumbul V.

Account Manager

Mid-Market (51-1000 emp.)

7/12/2018

"CRM Desk Review"

3.5/5

What do you like best about CRMdesk?

I like the organization of the CRM. It is pretty easy to navigate! Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

That whenever I do a software update the CRM software is slower. Review collected by and hosted on G2.com.

David M.

Project Manager

Oil & Energy

Mid-Market (51-1000 emp.)

2/14/2019

"Supportive while filing client cases - masterminded in a dealt with way"

5/5

What do you like best about CRMdesk?

It is a respectable program to think all the assistance of the association. Tickets and requests are definitely not hard to enter and easy to get to. The social affairs are moreover exceptionally intuitive and in a general sense equivalent to gigantic quantities of the ones you can find on the web, similarly as the messages that are extremely simple to do. I can in like manner look at diagrams and specifying instruments by month end to sort the cases our gathering has dealt with in a given month.It is a decent program to bring together all the help of the organization. Tickets and demands are anything but difficult to enter and simple to get to. The discussions are likewise very instinctive and fundamentally the same as a considerable lot of the ones you can discover on the web, just as the messages that are very easy to do. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

we would need to enter name and last name before a record is revived properly.This is one of the principle things that I have nothing negative to state about. I really believe that CRM Desk is an incredibly innovative thing and can be helpful to anyone wanting to expand better customer advantage the board. Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

It is a decent programming, yet of this sort there are numerous and better ones. By and by I have worked with others and prescribe them before this.Make beyond any doubt this thing can scale with any advancement in your electronic help work territory programming for customer reinforce robotization and learning base organization. This thing will help you with automated email dealing with. In case you have endless email requests this structure can help. The structure will create successful customer reinforce and automate support email managing. The email interface is strong and thusly changes over each and every moving toward email, parses them, and strategies them as demonstrated by refined work process rules. Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

It combines incredible features with strong UI. This interface can give a noteworthy customer interface that can arrange our association's site appearance and menus. This is a better than average part that we had issues with going before CRMdesk. By and large it has really expanded our online help work region programming for customer reinforce robotization and learning base administration.We have unified all that we can (tickets, messages, discussions ...) along these lines our clients are more joyful and have simple access to any errand they propose. Review collected by and hosted on G2.com.

Shefali S.

Grader

Information Technology and Services

Enterprise (> 1000 emp.)

4/2/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"CRMdesk Review"

4/5

What do you like best about CRMdesk?

Email to Ticket Conversion

Knowledge Base

Self Service Portal

Multiple Service Level Agreement policies

Automations – Ticket routing, scenario automations Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

Desk.com’s new analytics dashboard lacks some basic functionalities and is not an upgrade compared to the older version. The company can also improve its customer support, and the Salesforce integration also needs some fine tuning. Freshdesk customers say the product is mostly good, but it can improve by extending multi-language support to the Solutions pages. Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Both Desk.com and Freshdesk offer a range of integrations with other services like CRMs, bug tracking, e-commerce and more. Top integrations for Desk.com include Salesforce, MailChimp, CampFire, and TalkDesk. Top integrations for Freshdesk include SugarCRM, Capsule, Harvest, and JIRA. Both apps also offer REST APIs to integrate your own apps. Review collected by and hosted on G2.com.

Tracy M.

Supervisor

Mid-Market (51-1000 emp.)

2/4/2019

"Helpful while archiving customer cases - arranged in a sorted out way"

5/5

What do you like best about CRMdesk?

It is a decent program to concentrate all the help of the organization. Tickets and requests are easy to enter and easy to access. The forums are also very intuitive and quite similar to many of the ones you can find online, as well as the messages that are very easy to do. I can also look at charts and reporting tools by month-end to sort the cases our team has handled in a given month. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

we would need to enter name and last name before a record is updated properly. This is one of the main items that I have nothing negative to say about. I truly believe that CRM Desk is an incredibly innovative product and can be helpful to anyone looking to improve customer service management. Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

Make sure this product can scale with any growth in your electronic help desk software for customer support automation and knowledge base management. This product will assist you with automated email handling. If you have a large number of email requests, this system can help. The system will write effective customer support and automate support email handling. The email interface is robust and automatically converts all incoming emails, parses them, and processes them according to sophisticated workflow rules. Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

It combines powerful features with a strong UI. This interface can provide a powerful user interface that can definitely match our company's website appearance and menus. This is a good feature that we had issues with prior to CRMdesk. Overall, it has truly expanded our online help desk software for customer support automation and knowledge base management. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

11/1/2019

"Very helpful"

4.5/5

What do you like best about CRMdesk?

Its very user friendly and adaptable in almost every organisation. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

Actually nothing is bad as they update it frequesntly. Review collected by and hosted on G2.com.

Ravi Kiran R.

Ravi Kiran Reddy

Enterprise (> 1000 emp.)

4/25/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Customer Opinion Management tool"

4.5/5

What do you like best about CRMdesk?

What I like in CRM Helpdesk is it effectively handles all customer support inquiries thus reduces the manual support. It analyzes the customer requests well and is cost effective. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

Interface would have been LITTLE better as there were so many tools emerging nowadays with better interfaces Review collected by and hosted on G2.com.

Nathan M.

Sales Coordinator

Small-Business (50 or fewer emp.)

1/4/2019

"Ease of use"

4/5

What do you like best about CRMdesk?

Extremely easy to use. Advanced functionality such as providing gateways for users to interact with agents by using Voice-over-IP (VoIP) Free plan for up to three users. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

Lacks on-premises functionality. Asset management is nonexistent. Reporting tools and analytics Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

When you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

CRM Desk helps to deliver high quality and timely customer service to their clients. CRM desk has social support integration that allows clients to submit support requests, ask questions, and even call for help via popular social media channels Facebook and Twitter. Review collected by and hosted on G2.com.

mena h.

Mid-Market (51-1000 emp.)

1/4/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"review"

4.5/5

What do you like best about CRMdesk?

It is a good program to centralize all the support of the company. Tickets and requests are easy to enter and easy to access. The forums are also quite intuitive and very similar to many of the ones you can find on the internet, as well as the emails that are quite simple to do Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

the price is high depending on the licenses that are acquired. The interface is not too current and also the product itself is slow, for any support you want to enter you throw yourself a good time Review collected by and hosted on G2.com.