CRMdesk Reviews & Product Details

CRMdesk has helped us to improve the quality of our help desk response and follow-up. The system has helped us reduce the expenses of web-based customer support. We like the unlimited number of customers, unlimited number of tickets, unlimited storage space for attachments, and unlimited customer support. The system has a strong knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface. Companies can use a centralized web-based system to manage all their customer support-related needs. Review collected by and hosted on G2.com.

This software is not designed for large or medium-large users. It will not provide the ability to grow with a company as the company grows beyond the limits of this software. There are some issues with speed on various networks and latency issues as I have experienced with other solutions in this space. However, none of these are game changers. Review collected by and hosted on G2.com.

The best part about CRMDesk is its customesDesk through which customers can so easily post questions and it can manage and organize the queries so well. Review collected by and hosted on G2.com.

I dislike the UI, even though it is quite customizable, the UI is still old fashioned and doesnt go with the new generation websites. The software does lag sometimes. Review collected by and hosted on G2.com.

ITS VERY EFFICENT WEB BASED HELP DESK SOFTWARE FOR CUSTOMER SUPPORT AUTOMATION KNOWELDEGE BASED MANAGEMENT OVER THE INTERNET Review collected by and hosted on G2.com.

I DISLIKE NOTHING VERY WELL SUPPORT THE SOFTWARE STRAGIES AND SUPPORT A GREAT SYSTEM Review collected by and hosted on G2.com.

Everything is in plain English or whatever language that is needed. It doesnt have to be restarted several times in order to get the next calls. The screens flip easy Review collected by and hosted on G2.com.

Amount of time to load up and accept the first call Review collected by and hosted on G2.com.

Thanks to CRM desk, we tracked and understood call drivers, and we figured out the reason why call drivers actually appeared. It was our logical precursor for implementing new policies and solutions, and overall, it was a cure for every issue. While using it, we understood that we've improved to the extent of following customer demographics, and were able to anticipate and predict their requests. Consequently, our 6-months experience with CRM Desk reduced call drivers by 37%! Review collected by and hosted on G2.com.

Through a number of tests and scenarios based on information in the database there have been no issues to this point. Review collected by and hosted on G2.com.

Customer relationship management is probably one of the most important parts of any successful business. I believe that CRM Desk is lightyears ahead. I believe their customer service is the best in the country. Review collected by and hosted on G2.com.

This is one of the only products that I have nothing negative to say about. I really believe that CRM Desk is an incredibly innovative product and can be helpful to anyone looking to gain better customer service management. Review collected by and hosted on G2.com.

Is fast and easy to use. Allows everybody to add information, also identifying the user and the time the remark was posted. Has a detail search tool that allows a fast acquisition of the information required. Review collected by and hosted on G2.com.

Sometimes the search criteria deletes itself and it takes a few minutes to load back and allowing me to select it again. If the search criteria is not on the list, the info will not be found. Review collected by and hosted on G2.com.

I like the organization of CRM Desk. It helps us keep all our calls and emails organized in our communications center. Review collected by and hosted on G2.com.

The system logs you out very quickly if you are not active and is sometimes very slow to pull up information. Review collected by and hosted on G2.com.

The application is easy to use and very handy while generating reports Review collected by and hosted on G2.com.

As I was new to this software, it took some time to get to know things Review collected by and hosted on G2.com.

CRM desk is an efficient web-based help desk software for customer support automation and knowledge base management over the internet. I enjoy how the app can support an unlimited number of customers and can be seamlessly integrated into a company’s website. Review collected by and hosted on G2.com.

The only downside I can mention is they do not have Spanish support so if your business needs technical help with the app it might be difficult to communicate with them. This isn't an issue for my business though. Review collected by and hosted on G2.com.