# CRM Service Reviews **Vendor:** Crm-Service Oy **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About CRM Service CRM-service is the perfect solution when performance matters.Take control of all the contacting points in your customer life cycle with sales pipe management, helpdesk features, invoicing, communication, and many other features that fit your needs. Naturally, you can automate your main functions and use the comprehensive reporting views to stay on top of your game. ## CRM Service Reviews ### 1. Exceptional CRM Service - A Game Changer for Business **Rating:** 4.5/5.0 stars **Reviewed by:** Manigaba J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about CRM Service?** First and foremost, the level of organization and efficiency that this CRM service provides is exceptional. It has transformed the way I manage customer data, interactions, and sales processes. With its user-friendly interface and intuitive features, I can easily track customer information, analyze their buying patterns, and identify opportunities for personalized engagement. The ability to streamline my workflow and automate repetitive tasks has saved me countless hours, allowing me to focus on building meaningful relationships with my clients. **What do you dislike about CRM Service?** One area that could use improvement is the customization options. While the service offers a range of features and functionality, there are limitations when it comes to tailoring the CRM system to my specific needs. I would appreciate more flexibility in terms of custom fields, layouts, and workflows, as it would allow me to align the CRM service even more closely with my unique business requirements. **What problems is CRM Service solving and how is that benefiting you?** CRM service has solved the issue of disorganized and scattered customer data. Prior to implementing this solution, managing and accessing customer information was a daunting task, resulting in missed opportunities and inefficiencies. However, with the CRM service, I can now centralize and store all customer data in a structured and easily accessible manner. This has streamlined my workflow, enabling me to quickly retrieve relevant information, track customer interactions, and offer personalized services. ### 2. Developer **Rating:** 5.0/5.0 stars **Reviewed by:** Cross M. | Salesforce Developer II, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about CRM Service?** I am salesforce developer and I know crm service is very helpful in sales process it helps the sales team to follow up more in the system and with the clients thanks for the service **What do you dislike about CRM Service?** I beleive that system should improve the layouts more and make it help friendly to make the sales process run more efficiently way so that my only issue in crm service **What problems is CRM Service solving and how is that benefiting you?** That main issue is the sales process and with crm service it helps the sales process team to make more follow ups calls and to trace the clients process which we needs ### 3. Customer relationship management **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya V. | Quality Assurance Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about CRM Service?** It is the best technology for managing the company's relationships and the interactions that the company has with itself customers and keep a track of all the data. **What do you dislike about CRM Service?** It is one of the best service and there's hardly any drawback of this tool, instead it's the best tool to manage relationships that cannot be managed on our own **What problems is CRM Service solving and how is that benefiting you?** It is operational, collaborative and analytical and it helps me manage all the customers and the potential customers of the organisation and very helpful to use ### 4. CRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about CRM Service?** Helps me to add prospects and manage data, so like to use it. **What do you dislike about CRM Service?** Sometimes there are glitches for adding name as if the name is not there stil it will show that the person eists **What problems is CRM Service solving and how is that benefiting you?** Solving managing data issues and benefiting to keep all at one place - [View CRM Service pricing details and edition comparison](https://www.g2.com/products/crm-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A38%3A21+-0500&secure%5Bsession_id%5D=78938813-fabf-4510-a524-41ca14d692ea&secure%5Btoken%5D=81714db22099c34839cbfadc3a2c115478c39d96b70c31d69c3276d91121c5de&format=llm_user) ## CRM Service Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top CRM Service Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,576 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,151 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,458 reviews)