--- title: ScreenConnect Reviews meta_title: 'ScreenConnect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 517 reviews by the users' company size, role or industry to find out how ScreenConnect works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 517 scale: '5' date_modified: '2026-09-25' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ScreenConnect Reviews **Vendor:** ConnectWise **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 517 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About ScreenConnect ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. ## ScreenConnect Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find ScreenConnect to be **highly reliable** , with stable connections that facilitate seamless remote access and support. (5 reviews) - Users appreciate the **reliable remote access** of ScreenConnect, providing seamless support and efficient management of client systems. (5 reviews) - Users value the **blazing-fast connection speed** of ScreenConnect, ensuring smooth and responsive remote access experiences. (4 reviews) - Users find ScreenConnect extremely **easy to use** , facilitating quick and efficient support for end users remotely. (4 reviews) - Users enjoy the **easy communication** features of ScreenConnect, enabling quick and reliable remote support interactions. (4 reviews) - Reliable (4 reviews) - Users appreciate the **reliable remote access** of ScreenConnect, enabling effective support and collaboration from any location. (4 reviews) - Remote Support (4 reviews) - Connectivity (3 reviews) - Users love the **easy setup** of ScreenConnect, allowing quick deployment and seamless support across devices and borders. (3 reviews) **What users dislike:** - Users find the **cost prohibitive** for small teams, potentially limiting access and creating concerns about future price increases. (4 reviews) - Users experience **remote access issues** due to added security steps and occasional difficulties with support and antivirus software. (4 reviews) - Users face **internet dependency** with ScreenConnect, which can be problematic in locations with limited connectivity. (2 reviews) - Users express concerns over **security features** in ScreenConnect, particularly following a security incident that compromised their server. (2 reviews) - Users express concerns over **security issues** in ScreenConnect, highlighting incidents that undermine confidence in the system. (2 reviews) - Audio Issues (1 reviews) - Billing Issues (1 reviews) - Compatibility Issues (1 reviews) - Complexity (1 reviews) - Connection Issues (1 reviews) ## ScreenConnect Reviews ### 1. I love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Yitz H. | IT Director , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** I love its simplicity, I love the interface. In fact, it was used on me by one of my vendors and since then I signed up and never looked back. **What do you dislike about ScreenConnect?** It's not very intuitive, the settings are extremely granular and it can take a long time to tweak everything ib the beginning. **What problems is ScreenConnect solving and how is that benefiting you?** Remote support, remote diagnoses. ### 2. Great Remote Access Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Information Technology Specialist, Hospitality, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 23, 2018 **What do you like best about ScreenConnect?** I am a fan of ConnectWise control because you can customize banners, reinstall/install the agent and update it easily. **What do you dislike about ScreenConnect?** Sometimes releases of bug fixes are a bit behind. We had an issue with Windows 10 machines for a bit. **What problems is ScreenConnect solving and how is that benefiting you?** We are able to save money by cutting travel expenses with our remote access software, which has helped immensely .Clients are a fan of us being able to do this. ### 3. Saves me so much time **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan O. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** Simple, its installed and it works. Once installed its one interface and away you go. **What do you dislike about ScreenConnect?** The domain install is a little lacking, would prefer that to be a little more polished. **What problems is ScreenConnect solving and how is that benefiting you?** general support mostly, i have PCs and Macs, and MAcs that run PC software, servers, clients etc.... I even have a laptop on cellular. They all work and let me help the user quickly. ### 4. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** August 23, 2018 ### 5. Its best ever solution for me. **Rating:** 5.0/5.0 stars **Reviewed by:** Jawad K. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 10, 2018 **What do you like best about ScreenConnect?** Its compatibility with all windows OS, Specially with XP. I am working with Financial sector where some clients are still using Windows XP and Screen connect is easiest way to connect them and sort out their problems. **What do you dislike about ScreenConnect?** To be honest nothing is there to dislike. **What problems is ScreenConnect solving and how is that benefiting you?** Easiest way to connect and speedy process. ### 6. Great tool for SMB admins **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 01, 2018 **What do you like best about ScreenConnect?** We like it because it WORKS. It works in CHINA as we have some teams in China and LMI was getting blocked all the time. We like it because its easy to use, you can use the filters to setup "groups" One place to deploy from We like the ability to reboot and basically stay connected, which makes installing and having to reboot much easier **What do you dislike about ScreenConnect?** The command line portion of it - we would like it to be more user friendly - as in groups and deployment We would also like the portion of assigning to users made easier **Recommendations to others considering ScreenConnect:** Web Based - would like a ADMIN software **What problems is ScreenConnect solving and how is that benefiting you?** Connecting to our teams in China. The remote REBOOT options are awesome - as it stays connected it really helps! The ease of use of the software makes it easy ### 7. Owner of a remote services computer maintenance shop. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas R. | Owner - Lead Technician, Computer & Network Security, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 09, 2018 **What do you like best about ScreenConnect?** Ease of connecting to my customers systems. **What do you dislike about ScreenConnect?** There is nothing that I dislike about the program. **Recommendations to others considering ScreenConnect:** Easy to use. Quick setup. Nice monitoring of those systems that are on line or not. **What problems is ScreenConnect solving and how is that benefiting you?** Remote maintenance and problem solving on customer computers. Ease of connection and ease of communicating with the customer online. ### 8. Best Remote App for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton B. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** Speed of access and features. Can reboot to safe mode and execute commands in the background. **What do you dislike about ScreenConnect?** The organization of the UI is based on rules and is not easily managed. **What problems is ScreenConnect solving and how is that benefiting you?** Problem: Control of customer workstations Benefits: Control all from one interface, quickly connect and chat with customers ### 9. Excellent product with light footprint **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | IT System Operations , Hospital & Health Care, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** It easily allows me to elevate the session to administrator level for installing or running admin applications. Works as advertised and I recommend it highly. **What do you dislike about ScreenConnect?** There is nothing I dislike about this product. **Recommendations to others considering ScreenConnect:** Learn to use it in the trial version then you'll love it as much as I do. Our help desk primarily uses it for support. **What problems is ScreenConnect solving and how is that benefiting you?** Our environment is pretty tightened down for regular users due to PII and HIPAA on the computers. Therefore we need to be able to quickly elevate the session to admin level without logging the user off. This works great for that. **Official Response from Jenny Griesdorn:** > Hey Robert, thanks for your positive review on ConnectWise Control! We appreciate your partnership with us. ### 10. ConnectWise Control as our remote support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 18, 2018 **What do you like best about ScreenConnect?** The completeness of remote solution features Works flaulessly Shared remote session Chat and conversation features Really good with android mobile devices **What do you dislike about ScreenConnect?** No integration with freshservice yet IOS support not as complete as android **Recommendations to others considering ScreenConnect:** ConnectWiise is a great solution for remote support services! Assisting both Windows. android and ISO devices **What problems is ScreenConnect solving and how is that benefiting you?** Remote support for our customers. With connectwise control we are able to support remotely our customers and field service technicians. We improved the service efficiency and quality with both windows support and mobile support.. We are able to connect and identify customer problems in every device and any location ### 11. great support software **Rating:** 4.5/5.0 stars **Reviewed by:** Stefano C. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 09, 2018 **What do you like best about ScreenConnect?** It's easy and ready to go. Great support tool without headache. **What do you dislike about ScreenConnect?** Nothing important, we had some cosmetic problems including the frame for connection in our website but we wer able to solve it with some css work. **What problems is ScreenConnect solving and how is that benefiting you?** Connect to our customer easily and give them fast solutions for their problems. ### 12. Excellent Remote Control Solution Alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** Simplicity, it just works without going thru hoops, and the price can't be beat when compared to alternatives. I also really like the ability to integrate it into your webpresence, with al almost unlimited amount of customizations. **What do you dislike about ScreenConnect?** The cusmizations section could be easier. IT takes a lot of time and you have to really know study the details well to achieve the desired results, so that area could use improvement. **Recommendations to others considering ScreenConnect:** Switch immediately **What problems is ScreenConnect solving and how is that benefiting you?** Remote Access and Support for clients. Also the Access Pass is a very useful option. ### 13. Great remote support software **Rating:** 5.0/5.0 stars **Reviewed by:** chris n. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** ease of use, supports all major platforms, including mobile. no annoying system resource hogging agents, great price, great licensing. **What do you dislike about ScreenConnect?** session filters could use some quality of life improvements. **Recommendations to others considering ScreenConnect:** stop looking! you found your remote support software **What problems is ScreenConnect solving and how is that benefiting you?** Supporting 800+ client machines across the world **Official Response from Jenny Griesdorn:** > Hi Chris, thanks for your feedback! We're happy to hear that ConnectWise Control has worked well for you. With the session filters, we have documentation that dives into how to rearranges a session group, delete a session group, and more. If there is any difficulty in a particular filter, please let us know. ### 14. One of the best screen control systems I've ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Mike G. | VP Technology, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** The ability to have a single solution to manage all our computers. We can label them, view and control the devices. I also like that we can send requests for people to join. It is cost effective and a great tool. **What do you dislike about ScreenConnect?** There really isn't much to dislike about the software except that there is no easy way to add additional licenses at a reduced cost. **What problems is ScreenConnect solving and how is that benefiting you?** Being able to remote support users is a huge help. And its all web based. ### 15. Excellence software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 23, 2018 **What do you like best about ScreenConnect?** The software IS Easy to use and Install On a Customer computers. **What do you dislike about ScreenConnect?** QThe need of aspx IS an extremely disgusted **What problems is ScreenConnect solving and how is that benefiting you?** I use to remote support computer of ours custmers.. the Productivity ia growinh. **Official Response from Jenny Griesdorn:** > Thank you for your feedback on ConnectWise Control! We've passed your feedback along to the team to spark future ideas. ### 16. pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 10, 2018 **What do you like best about ScreenConnect?** ConnectWise Control is very straight forward and simple. I direct my clients to my custom URL, and they type in the access code I provide. A small exe downloads, and once they run it, I have control. **What do you dislike about ScreenConnect?** The mobile app needs work. It is not nearly as user friendly as some competing products. **Recommendations to others considering ScreenConnect:** The monthly pricing structure makes it easy to take an extended test drive without long term commitments. **What problems is ScreenConnect solving and how is that benefiting you?** I have dramatically cut back on my truck rolls by using remote access software. ### 17. Very useful, excellent reports, great dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2018 **What do you like best about ScreenConnect?** Powerful reporting and informative dashboards. **What do you dislike about ScreenConnect?** There's really nothing that I dislike, except I could get more out of the financial area if I used it more. **What problems is ScreenConnect solving and how is that benefiting you?** Project Management, Business Intelligence Reporting. ### 18. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Rick C. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** Ease of use, you deploy the agent and it always stays connected. **What do you dislike about ScreenConnect?** I would prefer to save certain settings using an easier interface. **What problems is ScreenConnect solving and how is that benefiting you?** I have been able to connect to my client's machines very quickly to resolve their challenges. ### 19. Great Alternative to expensive remote software. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 16, 2018 **What do you like best about ScreenConnect?** I like that I can have unattended sessions on computers that I manage and remote into them when needed. **What do you dislike about ScreenConnect?** I would like to see better support for Linux Operating Systems and Mobile Devices for remote control. **Recommendations to others considering ScreenConnect:** The customization of the user's interface is recommended so that you can have that branded experience! **What problems is ScreenConnect solving and how is that benefiting you?** We needed a program to allow us to perform remote support from our office and on the road to our customers. Have found that we use it a lot while on the road to support customers while on the phone when we can't be there in person. ### 20. Best Remote Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** Easy to use and setup, easy to manage, and easy to support our users **What do you dislike about ScreenConnect?** No ability to view running services, restarting them, or view installed application from the connectwise control itself. **Recommendations to others considering ScreenConnect:** Take the test drive using the free version and see for yourself if it's right for you. **What problems is ScreenConnect solving and how is that benefiting you?** Being able to quickly and easily jump on anyone's system with quick sharing links, customize code and many other ways. It allows us to also easily manage whatever servers we need access to. ### 21. I Demand ConnectWise Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 06, 2018 **What do you like best about ScreenConnect?** ConnectWise Control has the most ease of use, lowest lag, and the best features for the price on the market. **What do you dislike about ScreenConnect?** The inability to escalate Windows UAC with a remote Smartcard like we can do with Bomgar. **Recommendations to others considering ScreenConnect:** Find scripts to store in the Toolbox, the inventory one is great! **What problems is ScreenConnect solving and how is that benefiting you?** Instantaneous help desk support when users call in, if users don't know what computer they're on we can search by username! We also have site-specific MSI automatic installers so computers get ConnectWise Control automatically installed via Active Directory Group Policy. ### 22. Decent solution **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** I like the toolbox and the file transferring features. **What do you dislike about ScreenConnect?** Newest update has made the connection extremely slow, the functions to access services and run commands without connecting into machines barely works and the apps are horrible **Recommendations to others considering ScreenConnect:** Play with the apps first **What problems is ScreenConnect solving and how is that benefiting you?** Technical support ### 23. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** January 31, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **Official Response from Jenny Griesdorn:** > Hi there, thanks for your positive response! ### 24. Cheap solution, confusing **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** Cheap solution and variety of ways to send link for remote support. **What do you dislike about ScreenConnect?** No place to reset password ANYWHERE on site. Their personalized site you use to login is SEPARATE from the rest of their domain so when you use your company's own remote site, you won't see ability to reset password. Plain and simple, the service is great and cheap as Hell..........the website layout is a pain, forgotten passwords are met with serious difficulty. As a result, I have ditched this service as they are truly a dime-a-dozen **Recommendations to others considering ScreenConnect:** Make it easier to reset our own passwords that make that available on the user's specific remote site. **What problems is ScreenConnect solving and how is that benefiting you?** Remote support for external users **Official Response from Jenny Griesdorn:** > Hi there, we're sorry to you had an negative experience. I have passed your feedback to my team for future improvements. ### 25. Connectwise Control. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2018 **What do you like best about ScreenConnect?** Product is fast and reliable and fast... **What do you dislike about ScreenConnect?** It scares me that we use too many ConnectWise products. **What problems is ScreenConnect solving and how is that benefiting you?** Remote control and accessing clients computers for remote control. **Official Response from Jenny Griesdorn:** > Thank you for your review on ConnectWise Control! ### 26. Screenconnnect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thanks for completing this review. **Reviewed Date:** March 11, 2017 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ScreenConnect?** The ease of use and customization of the is product. screenconnect is fully customizable you can you use you company logo and also set your devices any to groups by software version to location. **What do you dislike about ScreenConnect?** The amount of plugins. It only have a select few that is available. I would love to see more plugins with spiceworks help desk and this would make it a huge help for my organization. **Recommendations to others considering ScreenConnect:** If you are looking for an all around Remote Desktop then you should give screenconnect a try **What problems is ScreenConnect solving and how is that benefiting you?** Screenconnect is being used throughout the agency as a remote management software that solves the problem of having to travel to a site if a computer is having any issues. **Official Response from Lesley Meunier:** > Thanks for the great review! ### 27. Very Nice User Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas R. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** The ability to remotely take over a computer, and the easy use of their product. **What do you dislike about ScreenConnect?** There is very little to dislike. We were using gotoassist, and connect wise is the better choice. **What problems is ScreenConnect solving and how is that benefiting you?** Everything. We are very happy with Connect Wise. ### 28. Very complete app **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus S. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** It´s very easy to use. it has an app for the mobile device **What do you dislike about ScreenConnect?** It doesnt has a filter for groups or companies **What problems is ScreenConnect solving and how is that benefiting you?** Monitoring the computers healt and connect to pc remote control ### 29. Network Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 18, 2018 **What do you like best about ScreenConnect?** The ease of use. It allows an administrator the ease of connecting to remote desktops on the fly and not need the end user to verify access or send an authorization code of which ConnectWise is on a preinstalled machine. If it is not on a preinstalled machine, the end user can go to portal and allow a remote connection quickly and seamlessly. **What do you dislike about ScreenConnect?** The new versions require manual updating on preinstalled machine, rather than the updates to be pushed automatically. **What problems is ScreenConnect solving and how is that benefiting you?** Remote administration of several networks. **Official Response from Jenny Griesdorn:** > Hi there, thanks for your review on ConnectWise Control. You're actually able to auto update access agents. Here is documentation that is more in detail - https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Automatically_upgrade_access_agents ### 30. The best remote support software. Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 13, 2018 **What do you like best about ScreenConnect?** It's ease of use and same intuitive design across multiple devices. **What do you dislike about ScreenConnect?** Being able to monitor multiple machines screens simultaneously. **What problems is ScreenConnect solving and how is that benefiting you?** I'm changing the world as we know it. ### 31. Easy for customers to use and great customization. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 09, 2018 **What do you like best about ScreenConnect?** I like that customers can easily install the software without having to be computer savvy. We get a lot of compliments on our landing page with a photo of our office in the background. The connections are always smooth and I rarely get disconnected. **What do you dislike about ScreenConnect?** I wish there was an ability to do a post-session survey. **What problems is ScreenConnect solving and how is that benefiting you?** I am able to quickly engage customer's issues remotely with very little effort to establish the remote link. ### 32. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** It is a very complete platform, light in the equipment and agile in connections with low level of internet speed. **What do you dislike about ScreenConnect?** 99% is reliable because the service fails and the option of shared printers should be disabled by default because it confuses users a bit. **Recommendations to others considering ScreenConnect:** Everything is fine at the moment **What problems is ScreenConnect solving and how is that benefiting you?** Direct remote support, the command module is quite useful, allows support and diagnosis in the background. **Official Response from Jenny Griesdorn:** > Hi Alberto, thank you for your positive feedback! Actually, remote printing is defaulted. You can be able to customize shared printer options here - https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Disable_remote_printing ### 33. Love the Connectwise Control **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** I love the simplicity of just signing in to Connectwise from anywhere in the world and being able to see and help my work colleagues instantly **What do you dislike about ScreenConnect?** If the client isn't installed on the workers computer, I sometimes have a hard time getting them to recognize where to enter validation pin for me to log into their screen? **What problems is ScreenConnect solving and how is that benefiting you?** No business problems, just benefits of the instant access ### 34. Amazing remote software **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Service Coordinator, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 23, 2018 **What do you like best about ScreenConnect?** How quick it is to connect to desktops, servers, and Macs. **What do you dislike about ScreenConnect?** Installer is not as reliable as we need. **What problems is ScreenConnect solving and how is that benefiting you?** We support end users of multiple companies, so we need fast and reliable remote software. We use it to also deploy software we may need like virus clean up software. ### 35. Remote Connection at it's best **Rating:** 5.0/5.0 stars **Reviewed by:** Brad L. | Systems Engineer II, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 13, 2018 **What do you like best about ScreenConnect?** Fast easy connection, light client, utilities! **What do you dislike about ScreenConnect?** does not display the internal IP address, or allow you to filter / sort based on that. **Recommendations to others considering ScreenConnect:** Have used several solutions, always come back to ConnectWise. **What problems is ScreenConnect solving and how is that benefiting you?** Instant remote access to all of organization. Remote weekend server work is a breeze. **Official Response from Jenny Griesdorn:** > Hi Brad, thanks for your review! You actually can filter IP adress, here is documentation that goes more into detail - https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Session_groups/Session_groups_filter_reference If the Internal IP address is not displayed, please create a support ticket to resolve the issue. ### 36. Great easy to use remote management software **Rating:** 5.0/5.0 stars **Reviewed by:** Tim E. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** The product is simple, fast, and has many options. **What do you dislike about ScreenConnect?** I wish the product would auto-update verisons on its own. **Recommendations to others considering ScreenConnect:** I would check out other application in any space for remote management. Connectwise Control is a great tool, I would like anything else though... Do some research. It may not fit your needs if you only want certain people to have access to certain machines. **What problems is ScreenConnect solving and how is that benefiting you?** We've been able to record sessions for training and knowledge base articles, making jobs faster and easier. ### 37. This is the most advanced and intuitive remote control for an MSP. The pricing is right. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** The ability to quickly login. The speed of the screen refresh is fast! And there are told in each session that make my job easier. **What do you dislike about ScreenConnect?** It's complicated to setup initially to customize to your company branding. It is worth it though when you are done. **Recommendations to others considering ScreenConnect:** If you are in the IT business, this is the right software for you to support your clients remotely. **What problems is ScreenConnect solving and how is that benefiting you?** I can access all my client's computers for 1 price. I have confidence in supporting them remotely. **Official Response from Jenny Griesdorn:** > Hi there, thanks for your feedback! I passed you feedback on customizing the company branding back to my team and will make efforts to improve hat process and make it easier for partners to do in the future. ### 38. Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Everett B. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** The ease and reliability of each connection! **What do you dislike about ScreenConnect?** Nothing, This product does everything I need it to do. **Recommendations to others considering ScreenConnect:** none **What problems is ScreenConnect solving and how is that benefiting you?** Complete anytime anywhere connectivity to any device. **Official Response from Jenny Griesdorn:** > Hi Everett, thanks for your positive feedback! ### 39. Great support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ionut I. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** Easy to use tool, people ask me about it, and in two words they understand and know how to use it **What do you dislike about ScreenConnect?** Console for active directory management of clients **What problems is ScreenConnect solving and how is that benefiting you?** It support issues ### 40. easy remote controlling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 29, 2018 **What do you like best about ScreenConnect?** super easy to use, install was quick. No issues at all **What do you dislike about ScreenConnect?** A couple of times we have had to reboot our machines to get it to work properly, but not often at all in the few years we've used the service **What problems is ScreenConnect solving and how is that benefiting you?** IT can easily gain control of our machines quickly ### 41. Awesome Product **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor C. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** Super easy to use. Amazing product! Way better than LMI **What do you dislike about ScreenConnect?** Nothing! This is an amazing product. I hope it keeps going in this direction. **Recommendations to others considering ScreenConnect:** DO IT! I have no problem with any of the features. It's nearly perfect. **What problems is ScreenConnect solving and how is that benefiting you?** Easily supporting. **Official Response from Jenny Griesdorn:** > Hi Taylor, thanks for your positive feedback! We look forward to grow our partnership with you. ### 42. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2018 **What do you like best about ScreenConnect?** Eqsy remote control Intuitive always works **What do you dislike about ScreenConnect?** Nothing really Aoftware works and dependable **What problems is ScreenConnect solving and how is that benefiting you?** Remote control **Official Response from Jenny Griesdorn:** > Thank you for the positive feedback on ConnectWise Control! ### 43. Save Money -Do More **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** Quick Install, up and running same day, cost my costs drastically from GTA! **What do you dislike about ScreenConnect?** Can be a little on the laggy side, doesn't always remove the client from the dashboard if you rename/reimage/reuse a laptop. **Recommendations to others considering ScreenConnect:** Get the trial and give it a shot, you wont be disappointed. **What problems is ScreenConnect solving and how is that benefiting you?** I support more than 600 laptops in the field, with ConnectWise, I can remotely diagnose and fix their problems. Saves on travel, saves on cost of shipping equipment for repairs. ### 44. ConnectWise Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2018 **What do you like best about ScreenConnect?** The system is intuitive and easy to use. Allows me to do the things I need to do remotely. **What do you dislike about ScreenConnect?** I have not found anything to dislike yet. I use this system for remote access to support users and validate systems are kept up to date on their software. **What problems is ScreenConnect solving and how is that benefiting you?** I manage systems across the United States and this provides an excellent way to accomplish it. ### 45. Works very well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** I like the fact that I do not have any trouble logging into my system from remote sites. Very comforting. **What do you dislike about ScreenConnect?** A little bit confusing at first, but once you get used to the system it really is quite simple. **Recommendations to others considering ScreenConnect:** i would say that it is worth a try you won't be disappoined **What problems is ScreenConnect solving and how is that benefiting you?** Need to access my desktop from remote spots and it conquers that. ### 46. Does what we needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Carissa H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** User friendly. Was a quick set up when we lost our other product. **What do you dislike about ScreenConnect?** Nothing I'm aware of yet. Seems to work as needed. **What problems is ScreenConnect solving and how is that benefiting you?** Helping clients remotely ### 47. Amazing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** The ease of being able to access all of my remote machines instantly no matter where I am. The separation of quick support and meetings are also a key feature that I use daily for remote support. **What do you dislike about ScreenConnect?** There is not much I do not like about ConnectWise. The one item I wish can get ironed out is the "Trust Browser" option. While I love the security aspect of it, no matter when I signed onto my controlwise instance, it always asks me to login, even if I mark the computer as trusted. **Recommendations to others considering ScreenConnect:** Better mobile applications. - iOS Support (Both iPhone and iPad). **What problems is ScreenConnect solving and how is that benefiting you?** IT related issues Quick management of my internal servers. ### 48. IT Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 09, 2018 **What do you like best about ScreenConnect?** COST! **What do you dislike about ScreenConnect?** I wish it was easier to setup machine/session group/role/user. **What problems is ScreenConnect solving and how is that benefiting you?** I can quickly access a computer and apply a fix or help train a user. ### 49. Fast, saves us money **Rating:** 5.0/5.0 stars **Reviewed by:** Matt J. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** Solution works consistently unlike some competing solutions **What do you dislike about ScreenConnect?** Need support for more remote commands, and commands don't always work **What problems is ScreenConnect solving and how is that benefiting you?** Allows us to provide fast/reliable remote support. ### 50. simple fast and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2018 **What do you like best about ScreenConnect?** the functionality is spot on, works all the time and the ability to reconnect servers as an alternative to our normal rdp is a great backup **What do you dislike about ScreenConnect?** very occassionally the uac doesn't work, but maybe 1 connection in 100 **Recommendations to others considering ScreenConnect:** great product at a great price **What problems is ScreenConnect solving and how is that benefiting you?** it gives us a professional way of connecting to our clients as quickly and efficiently as possible. ## ScreenConnect Discussions - [Jacquard](https://www.g2.com/discussions/27271-jacquard) - 1 comment, 1 upvote - [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) - 1 comment, 1 upvote - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment - [View ScreenConnect pricing details and edition comparison](https://www.g2.com/products/screenconnect/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+13%3A40%3A36+-0500&secure%5Bsession_id%5D=29ef9071-1a06-4947-81b8-0d5707db970b&secure%5Btoken%5D=be5b5c5126ddce473aabe15387a18489368491296b671825c9442c2a748133ec&format=llm_user) ## ScreenConnect Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Presenter Tools** - Live Preview - Remote Control - Switch Presenter **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Content Management** - File Sharing **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Streaming - Two-Way Audio & Video - Conferencing **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Maintenance** - Remote Reboot - Remote Printing **Content - Remote Video Support** - Content Management - Instruction **Productivity Tools** - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Application Tools** - Password Protection - Video Call Recording - Screen Recording - On-Demand Recording **Software Type** - Mobile - Browser Application - Desktop Application **Communication ** - Text Chat - VoIP - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Administration** - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Screen Sharing** - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Additional Functionality** - Document Storage - Chat/Messaging - File Transfer - Third-Party Integrations - Presentation Streaming - On-Demand Webcasting - Screen Capture - Calendar Management - Multi-Participant Screen Sharing - Mobile Access - Brainstorming - Role-Based Permissions - API - Calendar Sync - Surveys & Feedback - Customizable Branding - Email Reminders - Desktop/Browser Sharing - Email Management - Meeting Management - Collaboration Tools - Screen Mirroring - Annotations - Generative AI - Whiteboard - Targeted/Locked Screen Sharing - Activity Dashboard - AI Copilot - Reporting & Statistics - File Management - Mobile Screen Sharing - Video Management - User Management - Real Time Screen Sharing - CRM - Presenter Control Management - Drag & Drop - Microsoft Outlook Integration - SSL Security - Video Support - Scheduling - Access Controls/Permissions - Availability Indicator - @mentions - Commenting/Notes - Reminders - Progress Tracking - Single Sign On - Discussions/Forums - Data Import/Export - Audio Calls - Search/Filter **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Usage Information - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Device Management - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top ScreenConnect Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,091 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (719 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (514 reviews)