The G2 on ConnectPath CX

ConnectPath CX Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the user-friendly interface of ConnectPath CX, which simplifies operations and enhances customer interactions. (5 mentions)

Users value the exceptional customer support from ConnectPath CX, always feeling prioritized and assisted with their needs. (3 mentions)

Users appreciate the user-friendly interface of ConnectPath CX, enhancing navigation and operational efficiency during busy shifts. (3 mentions)

Users love the user-friendly interface of ConnectPath CX, finding it smooth and easy to navigate during busy shifts. (3 mentions)

Users praise the user-friendly interface of ConnectPath CX, enhancing navigation and overall customer communication efficiency. (2 mentions)

Users value the intuitive interface of ConnectPath CX, making navigation seamless during high-pressure shifts. (2 mentions)

Users find the poor reporting features unhelpful, leading to confusion and lack of reliable data analysis. (3 mentions)

Users have noted usability issues with ConnectPath CX, including report formatting problems and syncing discrepancies. (3 mentions)

Users find the complex reporting in ConnectPath CX unhelpful and often out of sync with other systems. (2 mentions)

Users have reported inaccurate analytics due to inconsistent report formatting and synchronization issues with Amazon Reports. (2 mentions)

Users find a lack of clarity in reporting and homepage relevance, affecting effective tracking and follow-up. (2 mentions)

Top Pros or Advantages of ConnectPath CX

1. Ease of Use

Users love the user-friendly interface of ConnectPath CX, which simplifies operations and enhances customer interactions.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"How Dextr Saved the Day"

What do you like about ConnectPath CX?

Picture it, Irvine, California The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked,

Nidhi N.

Small-Business (50 or fewer emp.)

5.0/5

"Connectpath and customer service"

What do you like about ConnectPath CX?

-Easy to make calls - Tracks inbound and outbound calls - Good internal team chat interface

2. Customer Support

Users value the exceptional customer support from ConnectPath CX, always feeling prioritized and assisted with their needs.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"How Dextr Saved the Day"

What do you like about ConnectPath CX?

Picture it, Irvine, California The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked,

Mujaheer S.

Mid-Market (51-1000 emp.)

4.0/5

"ConnectPath opt for Amazan Connect"

What do you like about ConnectPath CX?

ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its AP

3. Features

Users appreciate the user-friendly interface of ConnectPath CX, enhancing navigation and operational efficiency during busy shifts.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"We love Connect Path"

What do you like about ConnectPath CX?

Visual Dashboard, great for watching teams progress at a glance.

Mujaheer S.

Mid-Market (51-1000 emp.)

4.0/5

"ConnectPath opt for Amazan Connect"

What do you like about ConnectPath CX?

ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its AP

4. User Interface

Users love the user-friendly interface of ConnectPath CX, finding it smooth and easy to navigate during busy shifts.

See 3 mentions

See Related User Reviews

Mujaheer S.

Mid-Market (51-1000 emp.)

4.0/5

"ConnectPath opt for Amazan Connect"

What do you like about ConnectPath CX?

ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its AP

Lucky J.

Mid-Market (51-1000 emp.)

5.0/5

"Contact Centre Configuration Engineer"

What do you like about ConnectPath CX?

One of the standout features I really like about ConnectPath CX is the clean and modern interface especially the dashboard view. Overall, the improved

5. Customer Communication

Users praise the user-friendly interface of ConnectPath CX, enhancing navigation and overall customer communication efficiency.

See 2 mentions

See Related User Reviews

Mujaheer S.

Mid-Market (51-1000 emp.)

4.0/5

"ConnectPath opt for Amazan Connect"

What do you like about ConnectPath CX?

ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its AP

Shweta K.

Mid-Market (51-1000 emp.)

4.0/5

"Fantastic Team"

What do you like about ConnectPath CX?

One thing I really like about the new ConnectPath CX is how much smoother and more user-friendly the interface feels. It’s a lot easier to navigate, a

6. Intuitive

Users value the intuitive interface of ConnectPath CX, making navigation seamless during high-pressure shifts.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"How Dextr Saved the Day"

What do you like about ConnectPath CX?

Picture it, Irvine, California The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked,

Shweta K.

Mid-Market (51-1000 emp.)

4.0/5

"Fantastic Team"

What do you like about ConnectPath CX?

One thing I really like about the new ConnectPath CX is how much smoother and more user-friendly the interface feels. It’s a lot easier to navigate, a

Top Cons or Disadvantages of ConnectPath CX

1. Poor Reporting

Users find the poor reporting features unhelpful, leading to confusion and lack of reliable data analysis.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"We love Connect Path"

What do you dislike about ConnectPath CX?

Sometimes the reports aren't always in sync with Amazon Reports.

Nidhi N.

Small-Business (50 or fewer emp.)

5.0/5

"Connectpath and customer service"

What do you dislike about ConnectPath CX?

- Lead conversions and the step-by-step progress of each person who books a dream job session should be better captured for easy access and follow-ups

2. Usability Issues

Users have noted usability issues with ConnectPath CX, including report formatting problems and syncing discrepancies.

See 3 mentions

See Related User Reviews

Shweta K.

Mid-Market (51-1000 emp.)

4.0/5

"Fantastic Team"

What do you dislike about ConnectPath CX?

One thing that made me like ConnectPath CX a bit less is that with almost every new release, something that was already working tends to break.

Mujaheer S.

Mid-Market (51-1000 emp.)

4.0/5

"ConnectPath opt for Amazan Connect"

What do you dislike about ConnectPath CX?

Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics

3. Complex Reporting

Users find the complex reporting in ConnectPath CX unhelpful and often out of sync with other systems.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"We love Connect Path"

What do you dislike about ConnectPath CX?

Sometimes the reports aren't always in sync with Amazon Reports.

Nidhi N.

Small-Business (50 or fewer emp.)

5.0/5

"Connectpath and customer service"

What do you dislike about ConnectPath CX?

- Lead conversions and the step-by-step progress of each person who books a dream job session should be better captured for easy access and follow-ups

4. Inaccurate Analytics

Users have reported inaccurate analytics due to inconsistent report formatting and synchronization issues with Amazon Reports.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"We love Connect Path"

What do you dislike about ConnectPath CX?

Sometimes the reports aren't always in sync with Amazon Reports.

Mujaheer S.

Mid-Market (51-1000 emp.)

4.0/5

"ConnectPath opt for Amazan Connect"

What do you dislike about ConnectPath CX?

Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics

5. Lack of Clarity

Users find a lack of clarity in reporting and homepage relevance, affecting effective tracking and follow-up.

See 2 mentions

See Related User Reviews

Nidhi N.

Small-Business (50 or fewer emp.)

5.0/5

"Connectpath and customer service"

What do you dislike about ConnectPath CX?

- Lead conversions and the step-by-step progress of each person who books a dream job session should be better captured for easy access and follow-ups

Mujaheer S.

Mid-Market (51-1000 emp.)

4.0/5

"ConnectPath opt for Amazan Connect"

What do you dislike about ConnectPath CX?

Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics

G2 reviews are authentic and verified.

Here's how.

Lucky J.

Contact Centre Configuration Engineer

Mid-Market (51-1000 emp.)

9/4/2024

"Contact Centre Configuration Engineer"

5/5

What do you like best about ConnectPath CX?

One of the standout features I really like about ConnectPath CX is the clean and modern interface especially the dashboard view. Overall, the improved analytics and customization options offer greater flexibility for both admins and customers. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

Additionally, while the platform is feature-rich, it can take some time for agents to fully adapt — so more tailored training or onboarding resources would be beneficial. Review collected by and hosted on G2.com.

Shweta K.

Managed Services Engineer

Mid-Market (51-1000 emp.)

9/4/2024

"Fantastic Team"

4/5

What do you like best about ConnectPath CX?

One thing I really like about the new ConnectPath CX is how much smoother and more user-friendly the interface feels. It’s a lot easier to navigate, and that makes a big difference during busy shifts. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

One thing that made me like ConnectPath CX a bit less is that with almost every new release, something that was already working tends to break. Review collected by and hosted on G2.com.

Mujaheer S.

Senior Unified Communcations Engineer

Mid-Market (51-1000 emp.)

9/3/2024

"ConnectPath opt for Amazan Connect"

4/5

What do you like best about ConnectPath CX?

ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its user-friendly interface is loved by our customers, and in fact, some customers don't even realize it operates on top of Amazon Connect. All in all, I appreciate how ConnectPath strives to keep the application up-to-date, and their timely resolution of any minor software-related issues is amazing. Keep up the good work! Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

9/9/2024

"We love Connect Path"

5/5

What do you like best about ConnectPath CX?

Visual Dashboard, great for watching teams progress at a glance. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

Sometimes the reports aren't always in sync with Amazon Reports. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/14/2024

"System glitches"

1.5/5

What do you like best about ConnectPath CX?

Easy to read for our agents, I like how you can categorize them. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

System issues, It will disconnect from calls or will not load properly. Review collected by and hosted on G2.com.

Response from Patrick Hannah of ConnectPath CX

edit

We believe we know the customer who reported this issue and discussed with their leadership. The conclusion is that the system issues are outside of the control of our application and are driven by configuration/specifications of the equipment and/or connectivity used to access our application.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

1/31/2024

"ConnectPath review"

5/5

What do you like best about ConnectPath CX?

ConnectPath is so ease toi navigate that's why I like it Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

maybe because of pc specs, it so slow to load Review collected by and hosted on G2.com.

Response from Jim Walker of ConnectPath CX

edit

Thank you for your review. We appreciate your business and feedback !

Nidhi N.

Small-Business (50 or fewer emp.)

8/29/2023

"Connectpath and customer service"

5/5

What do you like best about ConnectPath CX?

-Easy to make calls

- Tracks inbound and outbound calls

- Good internal team chat interface Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

- Lead conversions and the step-by-step progress of each person who books a dream job session should be better captured for easy access and follow-ups for everyone.

- The homepage is not relevant to a customer service person.

- The reporting tab is not relevant or useful. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

9/1/2023

"A lot of issues with the platform."

2.5/5

What do you like best about ConnectPath CX?

It's cool that this exists. It can be helpful and it allows me to view what my team is doing at all times so I like that about it. I also like that we can move our statuses. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

It it laggy and calls drop all the time. The calls sometimes stay refreshing or they drop so that does not help us assist our customers to the best of ou ability. Review collected by and hosted on G2.com.

Response from Patrick Hannah of ConnectPath CX

edit

Thank you for your feedback! Your experience is counter to that of other customers. I believe I know the organization you are with and we are working with leaders within your organization to review your organization's configuration and determine what steps can be taken to address the root cause effectively.