---
title: ConnectPath CX Reviews
meta_title: 'ConnectPath CX Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 24 reviews by the users' company size, role or industry to
  find out how ConnectPath CX works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 24
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# ConnectPath CX Reviews
**Vendor:** CloudHesive  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 24
## About ConnectPath CX
ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX



## ConnectPath CX Pros & Cons
**What users like:**

- Users appreciate the **easy integrations** of ConnectPath CX, enhancing workflow and providing a seamless experience. (2 reviews)
- Users appreciate the **smooth and user-friendly interface** of ConnectPath CX, enhancing navigation and overall experience. (2 reviews)
- Users appreciate the **clean, modern interface** of ConnectPath CX, enhancing navigation and user experience during busy shifts. (2 reviews)
- Users appreciate the **improved analytics and customization options** of ConnectPath CX, enhancing flexibility for all users. (1 reviews)
- Users value the **enhanced connectivity** of ConnectPath CX, enjoying a clean interface and flexible analytics options. (1 reviews)
- Users appreciate the **user-friendly interface** of ConnectPath CX, enhancing navigation and efficiency during busy shifts. (1 reviews)
- Customer Satisfaction (1 reviews)
- Users appreciate the **exceptional customer support** of ConnectPath CX, highlighting timely resolutions and smooth user experience. (1 reviews)
- Customization (1 reviews)
- Users appreciate the **clean and modern dashboard** of ConnectPath CX, enhancing analytics and tracking team progress effortlessly. (1 reviews)

**What users dislike:**

- Users feel that **more tailored training resources** for ConnectPath CX would enhance their adaptation to the feature-rich platform. (1 reviews)
- Users have noted **usability issues** as new updates often break previously functional features, leading to frustration. (1 reviews)



- [View ConnectPath CX pricing details and edition comparison](https://www.g2.com/products/connectpath-cx/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-17+07%3A57%3A43+-0500&secure%5Bsession_id%5D=1aeb7a1f-daab-4077-aa6c-81a4fe9eabe2&secure%5Btoken%5D=96dae3345cc11aab7a5682773d84389c7a7b35249b5367be3daca564727647f8&format=llm_user)

## ConnectPath CX Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Platform**
- Multilingualism
- Quality
- Real-Time
- Artificial Intelligence
- Self-Improving
- Volume

**Customer Support**
- Text
- Speech
- Knowledge Base

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Channel**
- Security
- Omnichannel
- Privacy
- Anonymity

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

**Artificial Intelligence**
- Learning
- Language
- Conversational AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

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