--- title: ConnectPath CX Reviews meta\_title: 'ConnectPath CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how ConnectPath CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ConnectPath CX Reviews & Product Details Visit Website ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX * * * Product Website ConnectPath CX Seller [CloudHesive](https://www.g2.com/sellers/cloudhesive) Discussions [ConnectPath CX Community](https://www.g2.com/products/connectpath-cx/discuss) Languages Supported English, Portuguese, Spanish Overview by Jim Walker Show More ## Pricing Pricing provided by ConnectPath CX. ### Pay per use pricing - per logged in minute Pay As You Go 1 Per 8 hours of logged in time or .003 cents per minute Per Month [ View More Pricing Information ](https://www.g2.com/products/connectpath-cx/pricing) LJ Lucky J. Contact Centre Configuration Engineer Mid-Market (51-1000 emp.) 9/4/2024 "Contact Centre Configuration Engineer" 5/5 What do you like best about ConnectPath CX? One of the standout features I really like about ConnectPath CX is the clean and modern interface especially the dashboard view. Overall, the improved analytics and customization options offer greater flexibility for both admins and customers. Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? Additionally, while the platform is feature-rich, it can take some time for agents to fully adapt — so more tailored training or onboarding resources would be beneficial. Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? It is unified experience, ensuring that customers can seamlessly switch between channels (chat, phone, email, social media) without losing context, creating a smoother journey. Review collected by and hosted on G2.com. Show More 6/27/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 9/9/2024 "We love Connect Path" 5/5 What do you like best about ConnectPath CX? Visual Dashboard, great for watching teams progress at a glance. Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? Sometimes the reports aren't always in sync with Amazon Reports. Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? Tracking the teams progress Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 1/31/2024 "ConnectPath review" 5/5 What do you like best about ConnectPath CX? ConnectPath is so ease toi navigate that's why I like it Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? maybe because of pc specs, it so slow to load Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? it solves the problem that we cant monitor the queue and our survey returns, it helps us to monitor both of that Review collected by and hosted on G2.com. Show More Response from Jim Walker of ConnectPath CX [Editedit](https://www.g2.com/survey_responses/connectpath-cx-review-9174680/official_response/edit) Thank you for your review. We appreciate your business and feedback ! Current UserValidated ReviewerSource: Organic ![Nidhi N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nidhi N.") NN Nidhi N. Small-Business (50 or fewer emp.) 8/29/2023 "Connectpath and customer service" 5/5 What do you like best about ConnectPath CX? -Easy to make calls - Tracks inbound and outbound calls - Good internal team chat interface Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? - Lead conversions and the step-by-step progress of each person who books a dream job session should be better captured for easy access and follow-ups for everyone. - The homepage is not relevant to a customer service person. - The reporting tab is not relevant or useful. Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? Solve the task of reaching out to customers and showcasing products through the website for purchase. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite YR Yaneza R. Mid-Market (51-1000 emp.) 8/30/2023 "easy to navigate" 5/5 What do you like best about ConnectPath CX? easy to use, easy to understand, helpful for work Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? I have not had any issues, I cannot say I dislike anything about it Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? assisting me in contacting people Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Clyde B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clyde B.") CB Clyde B. Human Resources Specialist Mid-Market (51-1000 emp.) 8/27/2023 "ConnectPath CX is very easy to use" 5/5 What do you like best about ConnectPath CX? Its very easy to log into. I havent had anyissues logging in to this site. Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? I havent found anything that I dislike about ConnectPath CX yet. Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? The ability to handle and track inbound and outbound phone call. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dakota H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dakota H.") DH Dakota H. Cybersecurity Administrator Mid-Market (51-1000 emp.) 10/21/2022 "Dextr and CloudHesive saved my Amazon Connect deployment!" 5/5 What do you like best about ConnectPath CX? There is plenty to like about Dextr, and I'll cover some of those core features below but what stood out to me was the stellar experience that CloudHesive provided. Jamie Marshall was quick to answer any questions I had when I was vetting the solution and when I misconfigured a Kinesis steam Patrick Hannah was able to point towards a way to retrigger the lambda functions to save our voicemails from cloud purgatory. Likes: - Intuitive agent dashboards that show queue and peer activity - Ability to change the 'forced release' behavior - Ring on two audio devices at once (headset and speaker) - Number Directory! (a.k.a contacts) - Quick support, had a case closed within 24 hours when I had requested 1100 contacts to be imported. Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? While Dextr is an excellent product, there is always room for improvement. I'd like to see the following: - Ability to sync contact directory with Active Directory or Exchange Online - Ability to integrate with phone systems, such as Ring Central or Microsoft Teams to see the users presence Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? Our billing team requires the ability to reach thousands of contacts at our broker locations quickly. The 'Quick Connects' within Amazon Connect was limited to 700 contacts; this was a deal breaker, and we were considering scrapping our implementation project of Amazon Connect, but we found and trialed Dextr, which solved this problem for us. They dealt with the complexities of taking our contacts and importing them into Dextr. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") CC Verified User in Consumer Services Mid-Market (51-1000 emp.) 1/10/2023 "How Dextr Saved the Day" 5/5 What do you like best about ConnectPath CX? Picture it, Irvine, California The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked, and COVID-19 was making its way throughout the world faster than you could say, "Hey bro, do you even crypto?" Also, murder hornets. I was consulting with a small business that had to downsize its workforce drastically, including its Contact Center. They needed a solution to handle more calls with fewer agents while still maintaining the customer service their clients had come to expect. Dextr provided an easy-to-use Contact Center solution giving the company the elasticity to grow or shrink as needed, built on a trustworthy platform and without the substantial implementation costs of their previous provider. Setup was a breeze, and within a few hours, we migrated their current workflows into Dextr. Not only did Dextr simplify day-to-day operations with an easy-to-navigate UI, but it allowed their Engineers to implement automation for repetitive tasks. This time-saving allowed their agents to spend more time doing what they did best - working with the customers. Dextr's level of Support and Customer Service was a no-brainer for them. If they had questions about scripting or finding a particular call recording or transcription, Dextr's support team was always ready to assist; it made them feel like they were the only customer instead of just another name in a database. If your company is leveraging Amazon Connect and is looking for an easy-to-use yet powerful Contact Center solution, consider implementing Dextr. Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? The only downside was the company didn't start using it sooner, and it took the pandemic to spur them to look for an alternative to their current solution. Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? During the pandemic, the company needed to downsize its staff to stay in business. Dextr provided automation and allowed the company to implement self-service options for their customers. With a reduction of calls routing to agents, the company could maintain its current call flow, reduce abandonment, and save money on staffing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Larry Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry Z.") LZ Larry Z. District Sales Representative Small-Business (50 or fewer emp.) 12/15/2022 "The new and improved Amazon Connect" 5/5 What do you like best about ConnectPath CX? - Bridges the feature parity between amazon connect and other “out of the box” solutions. - Supervisor whisper coaching is a great addition to the existing amazon connect feature set. - Cloudhesive is amazing to work with, the pre-sales process was painless, the installation was quick (under an hour) and backed by their great operations and Proserv teams. I have not had any issues with the product. Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? - Not much to dislike, I would like to see some more PBX integrations, and MS teams presence indicators for the backoffice users. Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? Dextr Flex has eliminated anything that gets lost in our process and the support is amazing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Small-Business (50 or fewer emp.) 12/16/2022 "Nice and flexible tool, very usefull" 5/5 What do you like best about ConnectPath CX? It is a very flexible and solid tool, very intuitive, this year I had to set up 2 call centres for marketing campaigns, it only took me 20 minutes to set up 10 agents. Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? nothing, it's really great. great support Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? I had very little time to set up a call centre for a marketing campaign. I have no experience in this area but I was able to accomplish my goal quickly and easily, saving costs and paying only on a pay-as-you-go basis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by ConnectPath CX. ### Pay per use pricing - per logged in minute Pay As You Go 1 Per 8 hours of logged in time or .003 cents per minute Per Month [ View More Pricing Information ](https://www.g2.com/products/connectpath-cx/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Ozonetel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/connectpath-cx/competitors/alternatives) ##### Categories on G2 [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation) [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[AWS Marketplace](https://www.g2.com/categories/aws-marketplace)[Multilingual Customer Support](https://www.g2.com/categories/multilingual-customer-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which connected worker platforms work best for food and beverage production facilities that need compliance documentation and quality checks integrated into every shift?](https://www.g2.com/discussions/which-connected-worker-platforms-work-best-for-food-and-beverage-production-facilities-that-need-compliance-documentation-and-quality-checks-integrated-into-every-shift)[Top tools for detecting cloud-based cyberattacks](https://www.g2.com/discussions/what-are-the-top-tools-for-detecting-cloud-based-cyberattacks)[User-friendly platforms for influencer marketing](https://www.g2.com/discussions/user-friendly-platforms-for-influencer-marketing) [What's the best C/C++ IDE that handles complex projects easily and provides seamless version control integration?](https://www.g2.com/discussions/what-s-the-best-c-c-ide-that-handles-complex-projects-easily-and-provides-seamless-version-control-integration)[Which programmatic job advertising platforms have the strongest analytics and campaign optimization for a talent acquisition team that wants to improve cost-per-hire over time?](https://www.g2.com/discussions/which-programmatic-job-advertising-platforms-have-the-strongest-analytics-and-campaign-optimization-for-a-talent-acquisition-team-that-wants-to-improve-cost-per-hire-over-time)[Pros and Cons Details](https://www.g2.com/products/connectpath-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)