--- title: ConnectPath CX Reviews meta\_title: 'ConnectPath CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how ConnectPath CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ConnectPath CX Reviews & Product Details Visit Website ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX * * * Product Website ConnectPath CX Seller [CloudHesive](https://www.g2.com/sellers/cloudhesive) Discussions [ConnectPath CX Community](https://www.g2.com/products/connectpath-cx/discuss) Languages Supported English, Portuguese, Spanish Overview by Jim Walker Show More ## Pricing Pricing provided by ConnectPath CX. ### Pay per use pricing - per logged in minute Pay As You Go 1 Per 8 hours of logged in time or .003 cents per minute Per Month [ View More Pricing Information ](https://www.g2.com/products/connectpath-cx/pricing) SK Shweta K. Managed Services Engineer Mid-Market (51-1000 emp.) 9/4/2024 "Fantastic Team" 4/5 What do you like best about ConnectPath CX? One thing I really like about the new ConnectPath CX is how much smoother and more user-friendly the interface feels. It’s a lot easier to navigate, and that makes a big difference during busy shifts. Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? One thing that made me like ConnectPath CX a bit less is that with almost every new release, something that was already working tends to break. Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? ConnectPath CX streamlines customer interactions and automates workflows, saving time and reducing complexity. It also enhances data integration, leading to improved decision-making and a better customer experience. Review collected by and hosted on G2.com. Show More 6/27/2025 Validated ReviewerIncentivizedSource: Seller invite MS Mujaheer S. Senior Unified Communcations Engineer Mid-Market (51-1000 emp.) 9/3/2024 "ConnectPath opt for Amazan Connect" 4/5 What do you like best about ConnectPath CX? ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its user-friendly interface is loved by our customers, and in fact, some customers don't even realize it operates on top of Amazon Connect. All in all, I appreciate how ConnectPath strives to keep the application up-to-date, and their timely resolution of any minor software-related issues is amazing. Keep up the good work! Review collected by and hosted on G2.com. What do you dislike about ConnectPath CX? Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics. Review collected by and hosted on G2.com. What problems is ConnectPath CX solving and how is that benefiting you? There are quite a few feature that ConnectPath offers which includes Blind Tranfer, Ad-Hoc holiday schedules, soft ringtones, fancy looking interface. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by ConnectPath CX. ### Pay per use pricing - per logged in minute Pay As You Go 1 Per 8 hours of logged in time or .003 cents per minute Per Month [ View More Pricing Information ](https://www.g2.com/products/connectpath-cx/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Ozonetel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/connectpath-cx/competitors/alternatives) ##### Categories on G2 [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation) [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[AWS Marketplace](https://www.g2.com/categories/aws-marketplace)[Multilingual Customer Support](https://www.g2.com/categories/multilingual-customer-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which connected worker platforms work best for food and beverage production facilities that need compliance documentation and quality checks integrated into every shift?](https://www.g2.com/discussions/which-connected-worker-platforms-work-best-for-food-and-beverage-production-facilities-that-need-compliance-documentation-and-quality-checks-integrated-into-every-shift)[Top tools for detecting cloud-based cyberattacks](https://www.g2.com/discussions/what-are-the-top-tools-for-detecting-cloud-based-cyberattacks)[User-friendly platforms for influencer marketing](https://www.g2.com/discussions/user-friendly-platforms-for-influencer-marketing) [What's the best C/C++ IDE that handles complex projects easily and provides seamless version control integration?](https://www.g2.com/discussions/what-s-the-best-c-c-ide-that-handles-complex-projects-easily-and-provides-seamless-version-control-integration)[Which programmatic job advertising platforms have the strongest analytics and campaign optimization for a talent acquisition team that wants to improve cost-per-hire over time?](https://www.g2.com/discussions/which-programmatic-job-advertising-platforms-have-the-strongest-analytics-and-campaign-optimization-for-a-talent-acquisition-team-that-wants-to-improve-cost-per-hire-over-time)[Pros and Cons Details](https://www.g2.com/products/connectpath-cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)