DevRev Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 33 reviewers of DevRev have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. 35 reviewers of DevRev have provided feedback on this feature.

As reported in 33 DevRev reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 34 DevRev reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 33 DevRev reviews.

Displays important metrics relating to performance This feature was mentioned in 33 DevRev reviews.

Based on 37 DevRev reviews. User Experience of creating and submitting a ticket

User Experience of responding and receiving a response This feature was mentioned in 37 DevRev reviews.

Based on 37 DevRev reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply This feature was mentioned in 34 DevRev reviews.

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 36 DevRev reviews.

Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 37 DevRev reviews.

As reported in 37 DevRev reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information This feature was mentioned in 36 DevRev reviews.

Based on 35 DevRev reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 36 DevRev reviews.

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 34 DevRev reviews.

As reported in 31 DevRev reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

As reported in 31 DevRev reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Provides a wiki to keep useful product documentation. This feature was mentioned in 17 DevRev reviews.

As reported in 15 DevRev reviews. Provides a place for product users to interact and ask questions.

Based on 16 DevRev reviews. Provides a medium for users to make suggestions for the product.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 11 reviewers of DevRev have provided feedback on this feature.

Delivers notifications to both sides of the conversation. This feature was mentioned in 11 DevRev reviews.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

Based on 14 DevRev reviews. Measures the amount of work an employee can handle in a sprint.

As reported in 15 DevRev reviews. Ranks the priority of a task.

Based on 14 DevRev reviews. provides a Kanban board to visualize tasks.

Based on 15 DevRev reviews. Enables the creation of custom workflows to facilitate various processes.

Predicts a products release based on the workflow. 14 reviewers of DevRev have provided feedback on this feature.

Tracks the amount of time spent on a task. 13 reviewers of DevRev have provided feedback on this feature.

Measures the progress of tasks within a product workflow. This feature was mentioned in 13 DevRev reviews.

Based on 13 DevRev reviews. Measures the cost of tasks and enables the allocation of budget to different projects.

Provides data on employee performance for gamification. This feature was mentioned in 13 DevRev reviews.

Based on 24 DevRev reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. 24 reviewers of DevRev have provided feedback on this feature.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 22 DevRev reviews.

As reported in 24 DevRev reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 23 DevRev reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 23 DevRev reviews.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 22 DevRev reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 23 reviewers of DevRev have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. 35 reviewers of DevRev have provided feedback on this feature.

Archives conversations in a separate location for later reference. This feature was mentioned in 10 DevRev reviews.

Enables employees to denote potential customers.

As reported in 11 DevRev reviews. Establishes a knowledge base for employee reference during conversations.

Based on 10 DevRev reviews. Provides a central location for help requests, helping employees respond sooner.

As reported in 11 DevRev reviews. Allows for the creation of profiles for contacts and customers.

Tools to track and implement required IT changes in a system.

A means to view and analyze a large amount of data in order to gain business insights.

Based on 20 DevRev reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.

Operationalizes data delivery workflows to easily scale repeatable preparation needs This feature was mentioned in 19 DevRev reviews.

Based on 21 DevRev reviews. Provide workflows to create and escalate issues related to risks and requests

Integrates with live chat, chatbots, help desk, or other customer service software 20 reviewers of DevRev have provided feedback on this feature.

As reported in 20 DevRev reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 19 DevRev reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

A place for users to submit tickets when they require IT help.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 18 DevRev reviews.

Ensures user access management, data lineage, and data encryption 18 reviewers of DevRev have provided feedback on this feature.

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. 18 reviewers of DevRev have provided feedback on this feature.

Based on 18 DevRev reviews. Perform ad-hoc or ongoing IT audits at different levels of the company.

Based on 18 DevRev reviews. Identify risk data attributes such as description, category, owner, or hierarchy.

Protects data with some form of encryption as it leaves your secure or local network. This feature was mentioned in 18 DevRev reviews.

Based on 18 DevRev reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data. This feature was mentioned in 17 DevRev reviews.

As reported in 16 DevRev reviews. Permits use by job roles outside of service department

As reported in 16 DevRev reviews. Allows linking of useful information such as screen shots

Provides direct contact between CSRs and customers outside of milestones This feature was mentioned in 15 DevRev reviews.

Informs stakeholders of activity on escalated or high-value cases This feature was mentioned in 13 DevRev reviews.

Evaluates frequency of types of complaints 14 reviewers of DevRev have provided feedback on this feature.

As reported in 13 DevRev reviews. Includes a dashboard or other means of performance monitoring

Based on 10 DevRev reviews. Allows users to leave notes or comments on emails or relevant cases.

Provides a dedicated space or a thread feature that allows for long-form discussion. 10 reviewers of DevRev have provided feedback on this feature.

Offer in-application assignment and task tracking functionality.

As reported in 10 DevRev reviews. Allows users to create and follow predetermined workflows attached to actions.

Allows users to create canned answers or templates for email responses.

Integrates without outside software to provide additional functionality or pull information. This feature was mentioned in 10 DevRev reviews.

Provides a tagging system to allow users to sort emails by relevant subject. 10 reviewers of DevRev have provided feedback on this feature.

Analyzes trends in email content and resolution. This feature was mentioned in 10 DevRev reviews.

Based on 10 DevRev reviews. Tracks performance and productivity of users inside the application.

Tracks email analytics like emails opened, how long the email was opened for, etc.

Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs.

Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking.

Gives administrators control over user privileges and accessibility for IT assets.

Controls policies and configurations across business applications and hardware.

As reported in 20 DevRev reviews. Enables the creation of an internal repository of knowledge articles

Based on 18 DevRev reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content

Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 18 DevRev reviews.

Based on 19 DevRev reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

Analyzes customer support tickets or conversations to suggest relevant knowledge articles 18 reviewers of DevRev have provided feedback on this feature.

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues This feature was mentioned in 18 DevRev reviews.

Allows users to generate text based on a text prompt. 33 reviewers of DevRev have provided feedback on this feature.

As reported in 33 DevRev reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 23 DevRev reviews. Condenses long documents or text into a brief summary.

As reported in 19 DevRev reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 14 DevRev reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 12 DevRev reviews.

Allows users to generate text based on a text prompt. 20 reviewers of DevRev have provided feedback on this feature.

Based on 19 DevRev reviews. Condenses long documents or text into a brief summary.

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

As reported in 18 DevRev reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation This feature was mentioned in 17 DevRev reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 17 DevRev reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives