Coast Reviews & Product Details

As a CTO in the hospitality tech space, we manage a massive volume of physical assets (tablets, POS hardware, and networking gear) across thousands of partner locations. What I like best about Coast is how it bridges the gap between our digital inventory and our physical field operations. We’ve moved away from messy spreadsheets and into a centralized system where my team can track the "Technical Health" of our deployments. The ability to attach photos of a specific hardware setup to a work order ensures our field techs are meeting our exact standards. It’s simple enough for our logistics team but robust enough to satisfy my need for data integrity. Review collected by and hosted on G2.com.

I’d love to see a more "Dev-friendly" API for the Asset management side. Currently, we have to do some manual data entry to sync our internal serial number tracking with Coast’s asset logs. If there were a more native way to trigger work orders via webhooks based on our own software’s hardware-health alerts, it would make our response time even faster. Also, the reporting is great for maintenance, but I’d like more "Asset Depreciation" or "Lifetime Cost" analytics built directly into the dashboard. Review collected by and hosted on G2.com.

The primary advantage of Coast is its ability to scale across a large number of physical locations without becoming overly complex for our staff. As a Director overseeing a vast franchise network I need a solution that works just as well for a manager in a single unit as it does for my regional oversight team. The mobile first design is excellent because our employees are always on the move and rarely at a desk. The QR code feature has been particularly helpful for our equipment maintenance because it allows any team member to scan a machine and instantly see its specific service history and safety protocols. This ensures that our high standards are met at every location consistently. Review collected by and hosted on G2.com.

While the app is powerful I would like to see even more customization options for our regional reporting dashboards. We operate in several different markets and having the ability to build specific automated reports that cater to different local regulations without manual export would be a great addition to the platform. Review collected by and hosted on G2.com.

As a growth consultant, the "Adoption Gap" is usually where strategy goes to die. What I value most about Coast is how it turns complex campaign roadmaps into actionable, mobile-first work orders. We use it to manage everything from digital asset approvals to the physical logistics of our clients' retail activations. The UI is so intuitive that our clients' field teams and event staff pick it up in minutes. It has replaced the "chaos" of WhatsApp and fragmented email chains with a time-stamped, photo-verified audit trail of every task. It's the only tool I've found that successfully connects the "Deskless" workforce to the growth engine. Review collected by and hosted on G2.com.

I’d like to see more advanced "Public Reporting" capabilities. Currently, we use Coast for all our internal client coordination, but I would love a limited, "Read-Only" dashboard that I could share with stakeholders to show real-time campaign health without them needing to log into the workspace. Additionally, a native integration with common marketing automation tools like HubSpot or Zapier would allow us to trigger operational work orders (like "Send Promo Kits") automatically based on lead activity. Review collected by and hosted on G2.com.

As a SaaS company, we are great at digital workflowsbut often fail at managing our physical environment. We use Coast to manage our "Office Experience" and high-value hardware assets (servers, demokits, and AV for events). What I like best is the mobile-first simplicity. Our office manager and IT field team can report issues or track equipment maintenance using QR codes. It has replaced the messy "internal-tickets" Slack channel with a structured, photo-verified work order system. Review collected by and hosted on G2.com.

The reporting is functional, but I would love to see deeper integrations with SaaS-standard tools like Okta for SSO or more advanced API access to pull asset-maintenance data into our larger executive dashboards. Review collected by and hosted on G2.com.

What sets Coast apart from traditional CMMS or project management tools is its "Adoption Velocity." In my role as a Digital Strategy Manager, the biggest risk to any implementation is user resistance. Coast is the only platform I’ve deployed where frontline workers—maintenance techs, warehouse staff, and field drivers—actually want to use it. The interface is intuitive, and the "Checklist" and "Work Order" features provide immediate value without a steep learning curve. From a strategic standpoint, the ability to turn manual, "invisible" tasks into structured, time-stamped data is invaluable for driving operational efficiency for our clients. Review collected by and hosted on G2.com.

I would like to see more robust "External API" documentation and native integrations with mid-market ERP systems. While Coast is excellent at capturing data, our larger clients often want to sync that data in real-time with their broader supply chain or financial stacks. Currently, we use workarounds for some data syncing; a more open integration ecosystem would make it an even stronger "anchor" for an enterprise digital transformation strategy. Review collected by and hosted on G2.com.

As a consultant, the biggest hurdle I face is the "Adoption Gap"—where high-level strategy fails because frontline teams find the software too complex. What I like best about Coast is its extreme "Time-to-Value." We can stand up a full work order and asset management system for a client in a single afternoon. The UI is so intuitive that it requires zero formal training for warehouse or maintenance staff. It’s the first tool I’ve found that successfully bridges the gap between executive reporting requirements and the actual daily habits of a mobile workforce. Review collected by and hosted on G2.com.

While the simplicity is a strength, I’d like to see more robust "Cross-Workspace" reporting for our enterprise clients who manage multiple facilities. Currently, aggregating KPIs across distinct regions requires manual data exports to a separate BI tool. A native, top-down executive view that can toggle between site-level data and global trends would make it an even more powerful strategic asset for long-term capital expenditure planning. Review collected by and hosted on G2.com.

In high-growth e-commerce, our biggest bottleneck is usually the gap between digital order flow and physical warehouse execution. What I value most about Coast is how it digitizes our "on-the-floor" operations. We use it to manage everything from daily warehouse safety audits and equipment checks (conveyor belts and handheld scanners) to our seasonal "peak-load" checklists. The mobile-first interface has been a game-changer for our team of pickers and packers—they can report a faulty station or a low-stock supply instantly without leaving their zone. It’s the first tool we’ve used that feels like it was actually designed for the deskless workforce. Review collected by and hosted on G2.com.

While the task management is stellar, I would love to see a deeper, native integration with common E-commerce OMS (Order Management Systems). Currently, we manually trigger certain operational tasks in Coast based on our shipping volume. An automated webhook that creates "Maintenance Work Orders" based on equipment run-times or shipping thresholds would take our preventive maintenance to the next level. Additionally, more robust offline capabilities for warehouse zones with poor Wi-Fi would be helpful. Review collected by and hosted on G2.com.

What I value most about Coast is how it centralizes our high-stakes operational workflows into a single "Source of Truth." In the beverage industry, equipment uptime is everything—if a filler or a carbonation line goes down, the cost of lost production climbs by the minute. Coast has allowed us to move away from paper logs and fragmented Slack threads. We now have a digital, time-stamped history of every asset we own. The mobile adoption was incredible; our floor operators can scan a QR code on a machine and immediately see the SOP or report a fault, which has drastically reduced our Mean Time to Repair (MTTR). Review collected by and hosted on G2.com.

While the platform is extremely flexible, I’d like tosee more advanced "Multi-Site" reporting for executive-level oversight. As we expand PureSpark to new facilities, having a "Master Dashboard" that compares maintenance efficiency and parts spend across all locations—without having to switch between individual accounts—would be a major asset for our long-term capital expenditure planning. Review collected by and hosted on G2.com.

As the CEO of a distribution company, my primary concern is operational uptime and food safety compliance. What I like best about Coast is the high-level visibility it provides into our frontline activities. It has centralized our fragmented communication—moving everything from refrigerated truck maintenance to warehouse safety checks into one digital audit trail. The mobile adoption among our drivers and warehouse staff was almost immediate, which is rare for enterprise software. I can now verify that "preventive maintenance" is actually happening, rather than just taking someone's word for it. Review collected by and hosted on G2.com.

While the app is excellent for the field teams, I would like to see more advanced "Executive Dashboards" that aggregate total maintenance spend vs. asset lifecycle across all our regions. Currently, we have to export data to get that deep financial view. A native "CEO View" with cost-per-asset projections would be a significant value-add for long-term capital expenditure planning. Review collected by and hosted on G2.com.

In the food distribution business, a single equipment failure can lead to thousands of dollars in lost inventory. What I like best about Coast is the immediate visibility it provides into our facility and fleet maintenance. We’ve moved all our preventive maintenance (PM) schedules for our walk-in freezers and refrigerated trucks into the app. The QR code feature is particularly effective; our drivers and warehouse staff can scan a machine to see its service history or report a fault in seconds. It has completely replaced the messy group texts and paper logs we used to rely on. Review collected by and hosted on G2.com.

The reporting suite is very functional, but I wouldlove to see more advanced "Cost per Asset" analytics directly in the dashboard. Currently, we have to export our data to cross-reference repair labor costs with our parts inventory for a full financial picture. Additionally, a deeper integration with GPS fleet tracking software would help us consolidate our "Road" and "Warehouse" tasks into a single screen. Review collected by and hosted on G2.com.