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ClickLearn Reviews & Product Details

ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/

Seller

ClickLearn

Discussions

ClickLearn Community

Overview by

Lucia V

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

15 months

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Top-Rated Alternatives

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ClickLearn Media

ClickLearn Demo - Automatically create training material and documentation

Click through your business-critical processes and ClickLearn transforms this information to simultaneously produce full training and documentation in 7 different formats such as Show-me, Try-me, Test-me videos, documentation in Word and PDF, Powerpoint for classroom training, and an in-app virtu...

ClickLearn Demo - Auto upgrade your content

When there's an update to your business system, ClickLearn automatically updates all your content for you - there's no need to retake all your screenshots or steps.

ClickLearn Demo - Multilanguage - auto-translate your content

ClickLearn's multilanguage feature automates the translation process, letting organizations create multilanguage work instructions, videos, and interactive training with a single click. This feature supports over 45 different languages.

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Christine P.

Mid-Market (51-1000 emp.)

2/14/2023

"Excellent solution"

5/5

What do you like best about ClickLearn?

ClickLearn allows me to easily produce learning materials to support our business in multiple formats. Creating the material once by recording process steps, adding the narrative and then being able to produce the materials in multiple formats to match user learning styles. Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

The only thing I dislike is when editing a recording it reloads every step after each edit. This is not an issue with the product, just a personal observation. Not sure if this could be improved as the data is stored on the cloud and it may not be possible to change. Review collected by and hosted on G2.com.

What problems is ClickLearn solving and how is that benefiting you?

Using ClickLearn resolves the issue of having to continually write/create paper-based training materials. The benefits to our organisation means that training materials are now available to our user community 24x7 and accessible on multiple devices. It is making the production of supporting/e-learning materials much more streamlined and consistent across the organisation. It also solves the issue of being able to support individual learning styles. Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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Thank you Christine for writing this positive review. It's great to hear you've had a good experience with producing your training materials with ClickLearn and that you've found your end users benefit from the multiple learning formats available 24/7 :-) And also, thank you for your feedback - it's good for us to get a clear idea of where we can invest in making our product even better. Please note that if you have any other ideas for feature requests, you are welcome to submit them on our community website: https://community.clicklearn.com/ideas where they can also be upvoted by other users and picked up by our product team! Thanks again

Jason G.

IT Manager

Mid-Market (51-1000 emp.)

5/4/2023

"Super User-Friendly Product"

5/5

What do you like best about ClickLearn?

I love how easy it is to set up and get to creating your content. The portal is clean and neat, and the tool itself to actually create your content is very easy to use. The training staff was very helpful in teaching us how to use the product as well. Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

There's nothing that I dislike about ClickLearn at the moment. We have only been using it for a few weeks now but we love it! Review collected by and hosted on G2.com.

Mathieu R.

Business Analyst

Enterprise (> 1000 emp.)

9/24/2021

"A magic tool for training material creation !"

4.5/5

What do you like best about ClickLearn?

ClickLearn allows us to easily create training material in a cooperative way. The good things are too many to count : it is easy to use, efficient, allows multiple document formats (text, video, etc...), helps with the translation part...

So far, we only used the visible part of the iceberg, but the results are already very good. Depending on our needs, we'll go deeper in (creation of voice-acted videos in multiple languages, support/learning portal, assistant...)

We really appreciate the tool and the support ! Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

So far, we didn't find anything that we really disliked. Training material is stil a resource-consuming task, but a lot less with ClickLearn than without. Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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Thanks, Mathieu, for such a wonderful review. We’re so glad that you’re enjoying the ClickLearn features that make creating training less time-consuming, and we hope you enjoy the rest of the iceberg too. Thanks again.

Verified User in Recreational Facilities and Services

Mid-Market (51-1000 emp.)

10/5/2021

"Timesaver for creating documents"

4/5

What do you like best about ClickLearn?

Just by clicking in fields, it will build the entire document for me. I tend to go in and add a little more to each one to personalize it for our company, which is very easy. I have learned how to place a link to the portal into each Dynamics app so that users have it readily available when they are working Cases in Dynamics. No more remembering where to go to find the training when a question comes up and they need help. This has helped lower the number of help desk tickets that I receive for support. Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

When creating the training on one monitor size, then needing to update a document on another monitor size (like a laptop once we all moved to remote working) it won't allow it. I've had to recreate some trainings from scratch. Review collected by and hosted on G2.com.

What problems is ClickLearn solving and how is that benefiting you?

We are a small organization that does not have a training department. ClickLearn gave me the ability to quickly create training documents with minimal disruption to my normal day-to-day work. Other departments have been able to utilize ClickLearn for their work as well. ClickLearn also gives a consistent look and feel to the trainings, which makes them look like they were done by professional writers. Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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We’re so pleased that you’ve had a positive experience with ClickLearn. And thank you for the feedback - it is very valuable for us to hear from our users on what they find difficult. Thanks again.

Jennie Q.

Small-Business (50 or fewer emp.)

3/2/2023

"IFS multi language recordings"

4.5/5

What do you like best about ClickLearn?

The functioonality to replay recordings in other languages was a game changer. I was working under very tight deadlines and the translation function generally worked well. This ws new functionalty for me to use in Click Learn and the support from Peter (CSM) and Morten (support) was fantastic - the prompt responses and making themselves accessible to help with queries and issues meant allowed me to complete the project within the deadlines of the project. Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

I find Click learn a little restrictive in terms of the ability to edit recordings if you make a mistake unlike in tools like Captivate/Artriculate where you have more ability to edit directly on the recorded screen. Mistakes would often require a re-record and with minimal data available this was at times frustaratiing. We were using an old version of Click Learn and the laptops provided by the customer to be able to carry out the project were not the most powerful and made development very frustrating at times. Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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Thank you for your review, Jennie! It’s great to hear that ClickLearn served you so well at the time you were creating multi-language work instructions and user training for your customer. I'm particularly happy to hear about your fantastic experience with your CSM Peter and Morten from our Support team - I will be sure to pass on your positive feedback :-) Also, we appreciate you taking the time and telling us about your frustrating experience with the limited editing options available to you at the time. Our new product version, ClickLearn, Attain, offers more flexibility for editing, so when it becomes relevant for you in the future, make sure to reach out to your CSM and let them give you a walkthrough. Thanks again!

Mike F.

Enterprise (> 1000 emp.)

3/6/2023

"Create instructional documentation that will be used for years."

5/5

What do you like best about ClickLearn?

We used ClickLearn extensively as a part of our ERP implementations. It’s an absolute game changer! ClickLearn made it possible to train employees on our new system and processes with advanced efficiency. One of the keys to its success is how easy it is to create step by step recordings. The simplicity allowed us to shift that responsibility out of I.T., and into the business. This gave our limited I.T. resources time to work on other tasks.

Since going live with our ERP, ClickLearn is still being used on a daily basis and has become part of our new hire training.

I can’t recommend ClickLearn enough. Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

ClickLearn studio is clunky for the non-recording work. Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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Thank you, Mike, for taking the time to write this nice review. It's great to hear that you’re so satisfied with ClickLearn and that our software has been serving you well when creating end-user training for your ERP with limited IT resources. Thanks again for the kind words :-)

Penny W.

Deployment Trainer

Enterprise (> 1000 emp.)

3/16/2023

"Click Learn has made our training content uniform & accessible across multiple global territories."

4/5

What do you like best about ClickLearn?

Click Learn Attain has become incredibly useful and easier to use. The new features have made our training content more robust and efficient for content creators and users. Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

I think the wording in the text boxes needs to be examined. Often the text to speech becomes awkward and does not sound like it is using correct grammar. It can be edited but becomes time-consuming when every slide needs to be altered. Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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Thank you, Penny, for your positive review. It's great to hear that you're enjoying using ClickLearn Attain and that it’s been supporting your global training efforts well. And thank you for highlighting an area where we can further improve, it's good for us to get a clear idea of where we can invest in making our product even better. Thanks again.

Christopher R.

ERP Applications Manager

Enterprise (> 1000 emp.)

2/28/2023

"Happy with ClickLearn since 2018"

5/5

What do you like best about ClickLearn?

We just upgraded to ClickLearn Attain. Their support service is outstanding. It's effortless to schedule time with a trainer as needed. We like that Attain generates videos, documentation and training, all with one recording. It also integrates nicely with our ERP application. We are hoping to use it's software testing capabilities in the future for regression testing. Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

Creating documentation with ClickLearn Attain takes more time than just transacting in the ERP application. Some expectations around this may have been too high. The prompts required are all necessary to get a good result. Also, there is a small learning curve so it's best to limit the number of people that create documentation to a manageable number. We will likely have 10-12 documenters for all processes. Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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Thank you, Chris, for the glowing review. It's great to hear ClickLearn has been serving your organization well over the years and that you've had such a positive experience working with your CSM and the Support team! I sincerely hope your experience will be just as positive when you dive into the Automated Process Testing functionality in the future. Thanks again :-)

Ashley P.

Senior IT Project Manager

Small-Business (50 or fewer emp.)

2/27/2023

"ClickLearn Attain Easier Software than Older Version"

3.5/5

What do you like best about ClickLearn?

I enjoy the various different mediums such as videos, presentations (PPT) and word documents. I also believe the features and functionalities are easier to use than the prior version. Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

I still have issues with starting and stopping the video, some areas it does not seem as user friendly. Sometimes the software does not capture the correct text or buttons even though the green box is hovering over the appropriate content, Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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Thank you, Ashley, for taking the time to write this review. We’re happy to hear you like the different learning formats you can produce with ClickLearn, and that you find the new version of our product much easier to use! And thank you for letting us know about the areas where we can improve, it is very valuable for us to get this input and learn how we can serve our users better. Thanks again!

Meltem T.

Werkstudent Management Systems

Enterprise (> 1000 emp.)

2/15/2023

"Useful software"

4/5

What do you like best about ClickLearn?

The best thing about ClickLearn is that you can easily record trainings step by step and help employees to follow the steps Review collected by and hosted on G2.com.

What do you dislike about ClickLearn?

It often happens that bugs arise and so, already recorded recordings are deleted and so repeated effort arises Review collected by and hosted on G2.com.

Response from Lucia V of ClickLearn

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Thank you, Meltem, for taking the time to write this review. We're happy to hear that ClickLearn has proven valuable for your training efforts and helped get your trainees up to speed on your new software. Also, thank you for sharing your input for improvements, it is very valuable for us to hear from our users about what they find difficult and where we can improve. Thanks again!