ClickLearn Features
User Analysis (4)
Survey Implementation
Allows you to deploy NPS surveys to users.
Data Analysis
Analyzes user survey responses and information in the application.
Real-Time Data
Receive data and information in real time
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
User Support (2)
User Segmentation
Organizes users into predefined groups and provides different responses based on group.
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Multi-Language Support
Supports multiple languages.
Walkthrough Type (2)
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Audio-visual Walkthroughs
Supports audio and video-based walkthroughs.
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Text Bubble Walkthroughs
Supports text bubble walkthroughs.
Guide Options (4)
Rich Text Editor
Allows users to create guides using a rich text editor.
Page Templates
Provides pre-built templates for guide and allows users to create templates.
Video Tutorials
Allows users to created video-based work instructions.
Document Upload
Allows users to upload documents of user guides or documentation to be included in user guides.
Guide Tools (4)
Prerequisites
Provides a list of prerequisite tasks or tools necessary for a particular set of work instructions.
Workflows
Attaches user guides to pre-defined workflows.
Training Modules
Allows users to create cohesive training modules using work instructions.
Analytics
Gathers data on manual usage and user data.
Access Options (3)
Multi-Language Support
Supports multiple languages.
Single Sign-On (SSO)
Allows users to sign into the software using a single sign-on (SSO) application.
Decision Support
Tools that provide relevant information at specific times to support judgments and courses of action
Training & eLearning (4)
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Content Creation
Creates training materials for instructor- and self-led courses.
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Content Libraries
Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.
Interactive Content
Allow the audience to interact or engage with the content
Question Library
Pre-written repository of questions that can be reused within a course or for assessment or interviews
Platform Basics - Digital Adoption Platform (2)
Integration
Enables integration with web-based software, websites, or other software applications.
Communications
Provides cued prompts, messages, tooltips, notifications and branded tutorials.
Analytics - Digital Adoption Platform (4)
Analytics
Manages user interactions and analyzes user behavior data within the software or application.
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Real-Time Analytics
Analyze and gain insights into data in real-time
Functions - Digital Adoption Platform (3)
Customer self-service
Supports self-service features like troubleshooting, form completion, or knowledge base access.
In-app guidance
Provides in-app guidance on company-specific tools and workflows for onboarding.
Contextual Guidance
Interprets what a user is doing based on context and helps guide them through the process.
Agentic AI - Course Authoring (10)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Assignment Management
Assign issues and tasks based on availability or required skills
Asynchronous Learning
Supports flexible learning at different times (i.e., learners can access course materials at their own pace)
Synchronous Learning
Real-time, interactive learning experiences where participants engage in learning activities simultaneously
Self-paced Learning
Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge
Interactive Learning
Students are encouraged to interact with technology-enabled study materials during the course of learning
Blended Learning
Supports learning paths that combine in-person classes with online/virtual courses
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Multi-Language
Manage and support multiple languages
Agentic AI - Digital Adoption Platform (4)
Adaptive Learning
Improves performance based on feedback and experience
Asynchronous Learning
Supports flexible learning at different times (i.e., learners can access course materials at their own pace)
Blended Learning
Supports learning paths that combine in-person classes with online/virtual courses
Self-paced Learning
Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge
Additional Functionality (115)
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customizable Reports
Alter the layout and content of reports
Customizable Fields
Customize data fields to support various needs and use cases
Customizable Branding
Add customized logos and colors to align with company branding
Data Import/Export
Import and export data to and from software applications
Single Sign On
Allow users to access multiple services after entering their login credentials once
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Content Library
Centralized repository to store content and assets
Workflow Management
Create, design and manage workflows for repetitive tasks
Text Editing
Edit text as needed
Widgets
An extended application or connector that enables users to perform additional services with their current set of tools
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Activity Tracking
Track and document all activities across devices, networks, and other systems
Discussions/Forums
Online forums/groups where users can ask questions, share ideas, best practices, etc.
API
Application programming interface that allows for integration with other systems/databases
Live Chat
Ability to chat online in real time
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Commenting/Notes
Leave comments and notes on documents for others to view
Catalog Management
Create and manage digital catalog of products/services with their details, specifications, and price
Document Management
Store, manage, and track all electronic documents in a centralized location
Audio/Video Recording
Record audio and/or video
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Video Management
Store and manage online video content
Video Support
Supports various video file formats
Assessment Management
Creation, administration, and evaluation of assessments or tests
Course Authoring
Developing custom training courses for educating employees or for teachers to create courses for their students
Course Publishing
Publish finished eLearning course in a compatible eLearning format (e.g., SCORM, xAPI).
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Reports
Alter the layout and content of reports
Mobile Access
Access software remotely via mobile devices
Video Streaming
Allows users to view videos without downloading media files
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
SCORM Compliance
Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Data Import/Export
Import and export data to and from software applications
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
VR/AR Compatibility
Virtual or augmented reality engagement
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Gamification
Games or game-like elements to track progress and reward accomplishments
Progress Reports
Document and report the progress of ongoing projects
Learning Management
Organize and track educational activities
Customizable Questions
Tailored or customizable questions for more targeted and relevant data collection
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Activity Tracking
Track and document all activities across devices, networks, and other systems
Certification & Licensing
Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders
Real-Time Data
Receive data and information in real time
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Storyboarding
Dictate the order and pace of an eLearning course, including the logic for how different learners progress
Single Sign On
Allow users to access multiple services after entering their login credentials once
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Tests/Assessments
Create tools to measure student retention of learning material and lessons
Customizable Branding
Add customized logos and colors to align with company branding
API
Application programming interface that allows for integration with other systems/databases
Training Management
Track employee/learner's progression through training programs
Media Import
Import various types of media (e.g., images, presentations, videos, music, etc.) to be used in eLearning courses
Quizzes
Brief assessments used to measure knowledge and skills
Instructor-Led Courses
Multimedia Support
Supports various file formats
Commenting/Notes
Leave comments and notes on documents for others to view
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
PowerPoint Conversion
Customer Experience Management
Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Workflow Management
Create, design and manage workflows for repetitive tasks
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Task Management
Create, manage and track all task activities and progression
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
In-App Training
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Gamification
Games or game-like elements to track progress and reward accomplishments
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Audience Targeting
Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention
Customizable Fields
Customize data fields to support various needs and use cases
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customizable Reports
Alter the layout and content of reports
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Launch Management
Content Library
Centralized repository to store content and assets
API
Application programming interface that allows for integration with other systems/databases
User Onboarding
Guide new users to understand and become proficient in using a product or service
Customizable Branding
Add customized logos and colors to align with company branding
Event Triggered Actions
Predefined actions automatically performed on the occurance of specific events
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Data Quality Control
Establish guidelines about how much and what kind of data can be stored in the repository
Data Import/Export
Import and export data to and from software applications
Employee Onboarding
Process of familiarizing new employees with the company, their position, and responsibilities
Self Service Tools
Survey/Poll Management
Create and administer polls and surveys
Learning Management
Organize and track educational activities
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Interactive Content
Allow the audience to interact or engage with the content
Activity Tracking
Track and document all activities across devices, networks, and other systems
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Training Management
Track employee/learner's progression through training programs
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Content Creation
The ability to create unique content

