ClearCare Reviews & Product Details

Clear is a all in one system. They have several partnerships with other vendors. It is easy to bill though ACH draft and credit cards. We can do this all with a click of a button, once we verify that the rates are entered in correctly. This also allows us to run payroll. I can verify my employee's payroll and export a file and upload it to my payroll company. I also run the custom gross profit report daily. The scheduling dash board is very important to our operation. We can open shifts and send out a shift request to multiple caregivers at once. They have the opportunity to Accept or Decline. It sends out shift reminders to the caregivers the day before the shift. We have the ability to change the time they go out. The systems sends missed clocked in notifications via email and SMS. Shifts that are complete show up in green. Shifts that have a missed clock in show up red. It integrates with our applicant tracking system which is Hireology. When someone applies it automatically enters their information into Clear Care. It also is integrated with ChrecR which is the criminal background check company. We use all this to track new applicants. Review collected by and hosted on G2.com.

The community pages is difficult to find what I am looking for sometimes. I really wish it would transfer all of Hireology's tracking information into Clear Care. The way the invoices print out can be a little difficult to understand. Review collected by and hosted on G2.com.

I love that the ClearCare team is quick, responsive, and always willing to help with new projects and dissect any new problems we might encounter in the system. As the manager of our Marketing and Communications Team at Senior Solutions Home Care, I am just as impressed by the quality of their systems as I am by the professional approach that comes from every member of their team. I have worked most closely with Justin Hanzlik and Roger Dong, and find that both of them are exemplary representatives of the ClearCare Team. With Justin, our team is always made aware of new projects on the horizon and new capabilities that can assist us in our growth trajectory and future goals, especially as those relate to API and automation development. We can always count on Justin to communicate with us in a timely fashion. With Roger, I have had the pleasure of coordinating presentations and details for upcoming events, and find that Roger is incredibly helpful, willing to collaborate and provide assistance on any upcoming project, and extremely communicative and quick to follow up. ClearCare is a huge asset to my team, especially through our ability to build and download custom reports that we can use for mass uploads and property categories in other systems, such as HubSpot. Since Senior Solutions is an agency with 1200+ clients and 800+ active caregivers, it is so important to us that these tools function and that they function well. Thank you to ClearCare for providing these tools and for always adding new features that give us better insight into both our client and our caregiver populations! Review collected by and hosted on G2.com.

My dislike is more of an indirect like, if we're being honest. ClearCare does not always have API connectivity set up with some of our other partners, such as Relias or Paylocity, but their Development and Customer Success Teams are always willing to collaborate and work with our team to provide us with the tools we need for custom builds. We appreciate the ability to build a custom ecosystem that works for us, and we are so grateful to work with a ClearCare Team that provides us with the tools we need to get started. Review collected by and hosted on G2.com.

The scheduling module is intuitive and very effective at helping us staff shifts and ensure that we're utilizing all of the hours authorized for our clients. Review collected by and hosted on G2.com.

ClearCare does not currently have medication documentation functionality that we need for compliance in our state. As a result, our caregivers still need to use paper forms. It would be great to have an integrated medication administration record (MAR). Review collected by and hosted on G2.com.

ClearCare is always looking for value added features that make our work life easier and less expensive. Review collected by and hosted on G2.com.

I only wish that worker's compensation program was available to agencies with smaller payrolls, that is, annual payroll under $400,000. Review collected by and hosted on G2.com.

User friendly dashboard, comprehensive data capturing and reporting, convenient scheduling tools, and access to immediate answers and guidance via ClearCare University. Review collected by and hosted on G2.com.

No option for document creation or adaption, community task and reporting is not efficient for multiple shifts a day, Caregiver rating system could use a points system upgrade, and Assessment tool would benefit from a level or care rating system. Review collected by and hosted on G2.com.

solid online client management software, with industry leading features and a platform that is consistently improving the produce and value for the end user. Review collected by and hosted on G2.com.

limited connectivity to other toolsets. They are actively working that issue, but still a ways from where it needs to go. Review collected by and hosted on G2.com.

ClearCare provides a one stop shop for the management of clients and staff. From scheduling, billing, payroll, HR and pertinent information regarding clients. Review collected by and hosted on G2.com.

Need a more robust system that tracks caregiver "time and attendance." A system that clearly defines hours worked before rounding for payroll. This is a DOL requirement in the State of NH Review collected by and hosted on G2.com.

Clear Care is intuitive. This makes it easy to use for all of our team members. The system is easy to learn and master. Review collected by and hosted on G2.com.

Some new features are not always adopted. There are occasional support lapses. Review collected by and hosted on G2.com.

I like that it gives you all the information you need within seconds. I like that it alerts you when there is a problem such as a Caregiver being late to a client. Review collected by and hosted on G2.com.

Honestly there is nothing that I dislike about the program. Review collected by and hosted on G2.com.

The reports are great - I like that I can customize my reports to meet my needs. Review collected by and hosted on G2.com.

I do not like that I can't add "tags" to messages. It would be easier if we were able to do that, so we wouldn't have to enter it twice. Review collected by and hosted on G2.com.

It is an efficient scheduling software and the billing/payroll are easy to use. Review collected by and hosted on G2.com.

It doesn't communicate with anything. We would LOVE to send the ClearCare calendar to Google Calendar since that is what we use, but there is no way to do that so we have to maintain two calendars now. It doesn't help with sending LTC information. The main issue is that there is a way to do everything, but not always the way you need it to work and there is no customization. Also, how come there is no projected income report or overtime report for each week. Those are two HUGE KPIs that people would like to access. Also, the app only being able to be accessed through one email address per account for a caregiver is difficult. Caregivers work for multiple agencies, it's the reality. They are usually not the most tech savvy or email literate, but they are required to create new emails for each agency? How is that going to help their success. Review collected by and hosted on G2.com.

Clearcare has the best online family portal. It allows families to know what is going with clients far away Review collected by and hosted on G2.com.

Clearcare won’t allow you to after you deactivate a client to go back and see who was actually on a shift Review collected by and hosted on G2.com.

Keeping track of profiles that need to be updated for caregivers and client, much easier to keep track of! Review collected by and hosted on G2.com.

Wish there was a "alert when scheduling" tab. Review collected by and hosted on G2.com.

Clearcare keeps all our employee information in one location, we can track recruiting and all HR records along with all documentation on each specific candidate Review collected by and hosted on G2.com.

Finding general log notes can be difficult if they are not tagged properly. So being sure to always add a tag to your note and remembering what tag you use. That will make searching later on for a log note much easier. Review collected by and hosted on G2.com.

The opportunity for family members to communicate with staff providing care via the "Family Room." Review collected by and hosted on G2.com.

Outdated and clunky UI that sometimes doesn't push updated information to staff/caregivers working in the field. Review collected by and hosted on G2.com.

For the most part I really love using clear care. Clear care has the best customer service, they are user friendly and pretty straight forward. What I like a lot of about clear is that everything is very big and bold and it's easy to find what you are looking for. From caregivers, to clients to information; you can search exactly what you're looking for Review collected by and hosted on G2.com.

Sometimes Clear Care has a lot of glitches which can be very irritating. The software has also been down quite a few times for hours at a time which then makes work very difficult. I have noticed a lot of the same glitches when trying to save notes and I will type up an entire paragraph and clearcare has an error and will not save my note. Review collected by and hosted on G2.com.

We have the ability to create reports, set schedules, communicate with employees and set task lists all in one place and there is no need for any additional programs. Review collected by and hosted on G2.com.

Sometimes it does not run fast enough for my personal liking, probably due to the capacity of the database, but really, that is my only complaint. Review collected by and hosted on G2.com.

I like the functionality as it allows us to clearly communicate with our staff 24/7 as well as tracking client activity Review collected by and hosted on G2.com.

There is not anything I can think of at this time Review collected by and hosted on G2.com.

Messaging feature is just wonderfully great am able to stay connected to clients am also able to see the entire weeks work schedule for myself and everyone wherever i am. Review collected by and hosted on G2.com.

I dont think if it is a good idea to pay for a setup absolutely displeased about paying for the setup. Review collected by and hosted on G2.com.

Clear Care is easy to navigate. It is user friendly and easy to understand. I love the navigation tool (provides driving directions and a satellite view of our clients home/facility). Very helpful for CAREGivers and easy for them to use to print out client assessments and weekly or monthly schedules. Review collected by and hosted on G2.com.

Occasionally we are unable to log in and it does tie up our hands at work since we rely heavily on this tool. Review collected by and hosted on G2.com.

Everything about this software is amazing. It is very user friendly, it is very organized, it has many features competing software programs to not have. In my honest opinion this is a very dialed in and useful tool in the Home Care Industry. The messaging feature is definitely the best, this feature saved me a lot of time and a lot of headache. Also it made looking at "The Big Picture" a breeze, being able to see an entire week worth of schedules for EVERYONE on one page was a huge help when it came to scheduling. Review collected by and hosted on G2.com.

When we were using it there wasn't much in the way of going completely paperless, that is why we switched and now, as I understand, the are paperless and have all of those features, I wish we could go back to using it. Review collected by and hosted on G2.com.

It is very user friendly and very helpful Review collected by and hosted on G2.com.

There are a lot of glitches that come and go. Review collected by and hosted on G2.com.

ClearCare provides a holistic experience that rarely falters, allowing caregivers to work remotely with little hassle. Review collected by and hosted on G2.com.

Given how complete the app is, I'm surprised there isn't a way to contact your employer in case of an issue with your shift. Review collected by and hosted on G2.com.

It was easy to create schedules and edit user information Review collected by and hosted on G2.com.

It was not the best for doing payroll and billing aspects of work Review collected by and hosted on G2.com.