WellSky Personal Care Reviews & Product Details

The best feature is the notifications that remind us when our caregiver's certifications, training or IDs are expiring or when they miss their clock-ins. There are many things to be managing in a day and WellSky makes it that much easier to be on top of our records. Review collected by and hosted on G2.com.

What I dislike the most about WellSky is how excessively complicated the Clock in/out process is. There are too many questions to answer, and it is not a very intuitive process for our older caregivers. Review collected by and hosted on G2.com.

I love how easily accessible the WellSky Personal Care app is. It is very user-friendly and simple to use. I think that the app is easy to understand and very straight forward. Review collected by and hosted on G2.com.

I think that the WellSky Personal Care app can be a little tricky with some locations that are registered, so maybe finding a way to strengthen the signal for tracking the app. Review collected by and hosted on G2.com.

It's all in one - scheduling, billing, profiles about clients and caregivers. I like the use of tags, being able to adjust hours, being able to send out Carefiners on open shifts, etc. Review collected by and hosted on G2.com.

Some of the features are lacking since it tries to do everything. Sometimes there are uneeded steps such as needing to make notes twice to show on shifts. Also the Reports could be better. Review collected by and hosted on G2.com.

I like the efficiency and ease of using the system. Review collected by and hosted on G2.com.

There is nothing that I dislike about the system. Review collected by and hosted on G2.com.

It's very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

I truly don't have anything that I dislike. Everything is easy to work through with little to no problems. Review collected by and hosted on G2.com.

The ClearCare mobile app is extremely simple to use, it features a scrolling list of all your appointments and the requirements for each one. It allows fingerprint login which is great for caregivers as they need to access the app multiple times a day. There are a few other features of the app including the ability to request hours and view open shifts. You are easily able to request more work for your time off, if it is available. Review collected by and hosted on G2.com.

The app requires the use of GPS for tracking the caregivers location in relation to the patient. Sometimes the GPS shows that you are 30-40 meters away when you are inside the residence. Occasionally the app does have issues where it stops working after an update, however it is generally fixed quickly. Review collected by and hosted on G2.com.

ClearCare has the data and the tools you need to run and manage your home care business. I specifically like the dashboards/reports you can setup to establish key performance indicators. Review collected by and hosted on G2.com.

This may seem nit picky but I'd like to see a close integration with Outlook. We use Outlook as our strategic calendar and email system. When you collaborate with your referral partners you have to "cut and paste" emails into activities in ClearCare. For those Salesforce CRM veterans take a page out of their book with tight integration to outlook. Review collected by and hosted on G2.com.

It’s very user-friendly and I appreciate that you’re able to upload documents to send via the platform. Review collected by and hosted on G2.com.

I can’t think of anything I particularly dislike about it. Review collected by and hosted on G2.com.

ClearCare makes it very easy to track schedules and communicate with CAREGivers. They can access their own schedules and client information remotely. Review collected by and hosted on G2.com.

The ClearCare Go App has technical issues sometimes. If a CAREGiver is working with another agency that uses ClearCare, ClearCare does not allow them to have another account with the same email address. Review collected by and hosted on G2.com.

Clear is an all-in-one system. They have several partnerships with other vendors. It is easy to bill through ACH draft and credit cards. We can do this all with a click of a button, once we verify that the rates are entered correctly. This also allows us to run payroll. I can verify my employee's payroll and export a file and upload it to my payroll company. I also run the custom gross profit report daily. The scheduling dashboard is very important to our operation. We can open shifts and send out a shift request to multiple caregivers at once. They have the opportunity to Accept or Decline. It sends out shift reminders to the caregivers the day before the shift. We have the ability to change the time they go out. The system sends missed clock-in notifications via email and SMS. Shifts that are complete show up in green. Shifts that have a missed clock-in show up red. It integrates with our applicant tracking system, which is Hireology. When someone applies, it automatically enters their information into Clear Care. It also is integrated with ChrecR, which is the criminal background check company. We use all this to track new applicants. Review collected by and hosted on G2.com.

The community pages are difficult to find what I am looking for sometimes. I really wish it would transfer all of Hireology's tracking information into Clear Care. The way the invoices print out can be a little difficult to understand. Review collected by and hosted on G2.com.