WellSky Personal Care Reviews & Product Details

WellSky Personal Care is a comprehensive software platform for non-medical home care agencies, designed to enhance operational efficiency and client outcomes. As an award-winning solution, it leverages AI-powered capabilities and easy-to-use workflows to optimize every aspect of your operations. Key Features & Benefits: -AI-powered workflows for optimized operations -Enhanced caregiver engagement with real-time rewards and analytics -Streamlined recruitment and onboarding processes to attract and retain top talent -Real-time insights to improve care quality and business performance -Seamless integrations with payroll, billing, and third-party systems -Scalable for agencies of all sizes, from startups to enterprise networks WellSky Personal Care enables agencies to reduce manual tasks, ensure regulatory compliance, and deliver personalized care at scale. Its intuitive interface and robust reporting tools empower staff to focus on what matters most—client well-being.

Seller

WellSky

Discussions

WellSky Personal Care Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Charlotte Franco

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

View More Pricing Information

Top-Rated Alternatives

AxisCare Home Care Software

View All Alternatives

User Insights

Average based on 144 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

WellSky Personal Care Integrations

(1)

Integration information sourced from real user reviews.

WellSky Personal Care Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is WellSky Personal Care, and what problem is it built to solve?

WellSky Personal Care is part of WellSky’s software offerings for health and community care providers, designed to help organizations manage operations, support patient outcomes, and address regulatory requirements. WellSky’s broader solutions serve settings such as hospitals, home health agencies, inpatient rehabilitation centers, and other community health facilities, with areas including patient management, analytics, and revenue cycle management.

What languages does WellSky Personal Care support?

WellSky Personal Care supports one language: English.

What company sizes and industries is WellSky Personal Care the best fit for?

WellSky Personal Care’s positive reviewer base is concentrated in small and mid-market organizations, especially in healthcare-related industries.

Mid-market organizations: The largest company-size segment represented.
Small businesses: Also a prominent segment among positive reviewers.
Hospital and health care: The most represented industry.
Health, wellness, and fitness: Another recurring industry segment.
Individual and family services: Also represented among positive reviewers.

How long does it take to implement WellSky Personal Care across a team?

Implementation is most commonly reported as taking less than a month, though teams describe a range of go-live timelines.

Time to go live	Relative frequency
Less than one month	Most common
Less than one day	Also reported
One to three months	Also reported
Three to six months	Reported less often

What customer support options does WellSky Personal Care provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone. The experience is mixed: users appreciate helpful, knowledgeable responses when support is responsive, but others describe slow follow-up or issues that take too long to resolve.

What is the experience like for teams switching to WellSky Personal Care from another tool?

Switching to WellSky Personal Care has often meant moving away from cumbersome or outdated agency and scheduling systems, including tools such as eRSP, Generations, ADL/ADLWare, AxisCare, and AppointMate. The change is valued for more intuitive scheduling, better visibility into staff and client information, and consolidated workflows for communication, documentation, and reporting. Some teams find the transition straightforward, while data preparation and learning the system can take effort.

What features or capabilities could make WellSky Personal Care even more useful?

The most useful improvements would make reporting more flexible, daily work more adaptable to agency needs, and mobile tasks more dependable.

Expand reporting options, including more flexible date ranges and additional operational metrics.
Improve integrations with payroll, calendars, and other business tools to reduce manual work.
Make mobile workflows more reliable and easier to use, especially for clocking in and out.
Add more scheduling controls, such as clearer alerts and greater flexibility for recurring or changing shifts.

G2 reviews are authentic and verified.

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Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

9/24/2019

"Fast and Efficient"

4.5/5

What do you like best about WellSky Personal Care?

Clear Care is easy to navigate. It is user friendly and easy to understand. I love the navigation tool (provides driving directions and a satellite view of our clients home/facility). Very helpful for CAREGivers and easy for them to use to print out client assessments and weekly or monthly schedules. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Occasionally we are unable to log in and it does tie up our hands at work since we rely heavily on this tool. Review collected by and hosted on G2.com.

Melissa M.

Office Manager

Hospital & Health Care

Small-Business (50 or fewer emp.)

3/8/2019

"This Software Is A+!"

5/5

What do you like best about WellSky Personal Care?

Everything about this software is amazing. It is very user friendly, it is very organized, it has many features competing software programs to not have. In my honest opinion this is a very dialed in and useful tool in the Home Care Industry. The messaging feature is definitely the best, this feature saved me a lot of time and a lot of headache. Also it made looking at "The Big Picture" a breeze, being able to see an entire week worth of schedules for EVERYONE on one page was a huge help when it came to scheduling. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

When we were using it there wasn't much in the way of going completely paperless, that is why we switched and now, as I understand, the are paperless and have all of those features, I wish we could go back to using it. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

Consider this company first, do not go elsewhere. This Software program is the best in the business. They are constantly moving forward and using new ideas and technology available, they are reliable, useful, and efficient. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

This Software made it easy to communicate with our care staff and clients, the messaging/emailing system saved me, as the scheduler, a lot of time. I wish my current software had that feature. I could also get empty/open shifts filled quickly and more efficiently by using the feature which allowed me to see the entire week at a time on one screen. It made scheduling a breeze, that way I could spend more time on other tasks. This software made it very easy to do my job, when I can do my job efficiently I can be more productive to my company and do more for my care staff and our clients. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/29/2019

"ClearCare"

3.5/5

What do you like best about WellSky Personal Care?

It is very user friendly and very helpful Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

There are a lot of glitches that come and go. Review collected by and hosted on G2.com.

Jesse A.

Sales Associate

Mid-Market (51-1000 emp.)

4/5/2019

"Efficient, 1-stop shop for all caregivers"

4.5/5

What do you like best about WellSky Personal Care?

ClearCare provides a holistic experience that rarely falters, allowing caregivers to work remotely with little hassle. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Given how complete the app is, I'm surprised there isn't a way to contact your employer in case of an issue with your shift. Review collected by and hosted on G2.com.

Shayna O.

Staffing Manager

Hospital & Health Care

Enterprise (> 1000 emp.)

9/24/2019

"Decent scheduling and onboarding tool"

3.5/5

What do you like best about WellSky Personal Care?

It was easy to create schedules and edit user information Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

It was not the best for doing payroll and billing aspects of work Review collected by and hosted on G2.com.

kris g.

Care Coordinator

Small-Business (50 or fewer emp.)

Originally submitted 4/7/2019

"Mostly Good But Buggy"

2.5/5

What do you like best about WellSky Personal Care?

Clearcare is great when it works. When it works, it does make scheduling easier than pencil and paper. I like that I can schedule and message from one place. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

sometimes clearcare doesnt send messages when it is supposed to.Also sometimes it doesnt save notes on our clients when we put them there, Review collected by and hosted on G2.com.

Rebecca G.

Office Manager

Small-Business (50 or fewer emp.)

10/31/2018

"Online software a must for 24 hour business"

4/5

What do you like best about WellSky Personal Care?

ClearCare is quite user friendly overall. It was easy to learn and most things are straightforward. Whenever I have to access our old system for old records, I have a new appreciation for ClearCare. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Tech support is definitely lacking. I have had issues with the system not alerting me when I try to schedule a caregiver who has been marked unavailable and shifts cancelled by caregiver (when entered a certain way) were still showing up in their scheduling portals. Both took months to get resolution. The second issue i mentioned took so long i actually forgot about it because we gave up on them and started entering information in a less convenient way for a workaround. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

When we started, there was "no setup fee" but they charged a whole month when we started in the middle of the month, nothing was prorated. I thought that was a bit underhanded. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

We serve clients 24 hours a day, 7 days a week. It is so much more convenient and efficient to be able to access our information all hours of the day, as someone is on call after our office closes. From schedules, to notes and emergency contacts, going online was a game changer for us. Review collected by and hosted on G2.com.

Jason S.

Owner

Mid-Market (51-1000 emp.)

2/8/2019

"Software goes down and they still charge the users for it"

0/5

What do you like best about WellSky Personal Care?

The software is good. The invoicing and payment tracking is great. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Their entire site has been down several times, and they refuse to compensate users for the down time. Their customer service stated they would have to charge more if the credited people back for the times it was down. As others have stated, the software is OK, it's the customer service that's the main issue. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

They need to reimburse people when the product fails Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/12/2019

"Clear Care"

3.5/5

What do you like best about WellSky Personal Care?

It's easy to access from my office, my phone or tablet. We can look up any of our employee's shifts or client profile quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

There are some reports we need that can't be run from Clear Care. I have also not had quick responses when requesting help from customer service. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

I would recommend that another company give it a try and see if meets their needs. There are many quality features but I would like to see them consult their users on the types of reports for which they need to run. Also, a faster response from customer service would be very appreciated. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

Employee and client information is easy to enter and access. Review collected by and hosted on G2.com.