--- title: AlayaCare Reviews meta_title: 'AlayaCare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 156 reviews by the users' company size, role or industry to find out how AlayaCare works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 156 scale: '5' date_modified: '2026-10-02' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # AlayaCare Reviews **Vendor:** AlayaCare **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 156 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About AlayaCare AlayaCare offers an end-to-end, cloud based platform for home and community-based care agencies and organizations to manage the entire client lifecycle from referrals and intake to billing, payroll, optimized visit scheduling, secure data analytics, and beyond. Combining traditional in-home and virtual care solutions, AlayaCare removes repetitive tasks, enabling care providers across the world to propel towards innovation and homecare of the future. ## AlayaCare Reviews ### 1. A One-Stop Platform for Scheduling, Invoicing, and documentation with substantial annual cost hikes **Rating:** 4.0/5.0 stars **Reviewed by:** Tara T. | Executive Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 24, 2026 **What do you like best about AlayaCare?** A one-stop shop for scheduling, invoicing, client care plans, employee files, and a smartphone app for community team members. It supports companies in moving from paper documentation to electronic documentation, which makes things more efficient for everyone involved. **What do you dislike about AlayaCare?** They raise their subscription rates substantially year after year, which can put companies in a precarious position because we simply can’t increase our customer rates at the same pace as the subscription hikes (a 27% increase over the past two years). There have also been countless times when we hoped AlayaCare would solve operational inefficiencies. We then work with their development team, who do their best, but ultimately we find the “solution” is either short-term or not really a solution at all. On top of the subscription fees, any additional assistance you need comes at an extra cost. Although AI is often presented as the future, they seem to assume every company is moving toward mass scaling while minimizing HR costs. In reality, this is a human service and experience, and companies that value the human touch are still expected to absorb the rising costs of AI integrations as part of their subscriptions. They also appear to have a monopoly in the market and know they can increase rates to whatever extent they want, since transitioning software systems is a major operational and financial commitment for companies. **What problems is AlayaCare solving and how is that benefiting you?** Communicating schedules to employees is straightforward, clock-in and clock-out verifications are accurate, and batch invoicing is efficient. Client care planning is also streamlined and easy, and it can be accessed easily by all employees working in the field. We've made the forms work to streamline onboarding of new employees, reducing the amount of paper and scanning required. It's helped create a historical database for clients and employees. ### 2. Great Profile Pages, but a Complete Lack of User Support **Rating:** 0.5/5.0 stars **Reviewed by:** Jose R. | Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 16, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about AlayaCare?** I like the client and caregiver profile pages because they cover several important factors, like GPS tags for their homes or service locations, skills required or skills trained in the case of caregivers. These are important factors that help you find the right match between a caregiver and a client. **What do you dislike about AlayaCare?** There is a complete lack of support for users. Whenever anyone in our office experiences an issue and submits a ticket, it is automatically closed with an automated message stating that only a "Super User" can submit requests. This is a very counterproductive support model. If there is a bug in your software, you should want users to report it so you can resolve it and improve the experience for all clients. To make matters worse, my manager recently granted me Super User access in the system, and my tickets are still being auto-rejected. There is clearly a technical flaw in their support model. If the reality is that you must purchase a premium support package just to get help, they need to state that clearly upfront. Instead, they simply shut off communication, leaving you with no way to report that their software is broken. **What problems is AlayaCare solving and how is that benefiting you?** It solves the challenge of relying on fragmented systems to run a home care agency. By having all our core functions connected with built-in logic, AlayaCare acts as a comprehensive, end-to-end solution that streamlines our daily workflow and ensures our backend operations run smoothly. ### 3. Intuitive, Reliable Platform with Strong Integrations and **Rating:** 4.0/5.0 stars **Reviewed by:** Blessing O. | application support analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 17, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about AlayaCare?** What I like best about AlayaCare is its intuitive and user-friendly interface, which makes it easy to navigate daily tasks and access critical information efficiently. The platform's integration capabilities help streamline workflows and reduce manual effort by connecting with other essential systems. AlayaCare also delivers reliable performance, allowing teams to work productively and access client information quickly when needed. In addition, the support team is responsive and knowledgeable, providing valuable assistance during onboarding and ongoing operations. The platform's intelligent features and automation capabilities help improve decision-making, reduce administrative workload, and enable care teams to focus more on delivering high-quality client care. **What do you dislike about AlayaCare?** One area I find challenging in AlayaCare is that some workflows can be quite click-heavy, requiring multiple screens and steps to complete simple tasks. This can make routine processes feel time-consuming, especially when handling a high volume of client records or administrative work. Reducing the number of clicks and streamlining navigation in certain areas would help improve overall efficiency and user experience. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare helps solve many of the operational challenges in home and community care by centralizing client information, scheduling, billing, documentation, and care coordination in a single platform. This reduces the need for manual processes, improves visibility across teams, and helps ensure that important information is easily accessible. For me, this translates into greater efficiency, better coordination between departments, reduced administrative effort, and the ability to support users more effectively while helping care teams focus on delivering quality client care. ### 4. Highly Customizable, Innovative Platform with Great Reporting and Mobile App **Rating:** 4.5/5.0 stars **Reviewed by:** Alik K. | Managing Partner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about AlayaCare?** Very customizable and dynamic. Great reporting tools that client can configure themselves. Great mobile app. Very innovative and constantly improving the product via frequent updates. Can implement reasonable improvement requests (sometimes at a cost). Very usable on an every-day basis. Not cheap, but you get what you pay for. **What do you dislike about AlayaCare?** Sometimes you can tell that AC has originally not been designed for the US market, even though the system is catching up fast. Some aspects of Medicaid billing, like the addition of 15 min units, the handling of rounding to the nearest 15 min, the calculation of travel time as a premium (rather than hours) all have the feel of late add-ons or work-arounds (even though they are working). The handling of paper timesheets / EVV exempt visit approvals is done via a special app that is being constantly improved (and may require additional pay). Outside the app, the visit approval is not capable of handling volume for approving paper timesheets. AC's at times over-zealous compliance focus also impacts some workflows: For example, changing a service, schedule, caregiver or entire recurrence in the past is quite cumbersome and shows IMO a certain inexperience with the realities of the US market, where PARs are issued late / retroactively and schedules therefore often have to be adjusted retroactively. Currently, only deleting a visit or replacing a caregiver can be done efficiently in the past and while there is a past recurrence app (again a special app is required), this does not help since you have to first have to delete the past schedules to effectively use it. This is IMO the biggest weakness compared to other systems I have worked with. **What problems is AlayaCare solving and how is that benefiting you?** Integrated billing & payroll, EVV, Compliance, care plan and timesheet management and reporting. Flexible and future-proof system to help us adjust to our ever-changing regulatory environment. ### 5. A Great All-In-One Platform, with Minor Friction Points **Rating:** 3.5/5.0 stars **Reviewed by:** Griffin S. | Quality Assurance Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about AlayaCare?** Having client records, visit documentation, and caregiver care logs all in one place makes compliance review much more manageable. I work in QA for a large I/DD in-home care provider, and being able to pull care logs for a specific client and date range lets me check documentation against service plans and build progress reports without chasing down paper notes or separate systems. **What do you dislike about AlayaCare?** Getting data out in bulk is harder than it should be. Pulling care logs for many clients at once means exporting PDFs one by one, so we ended up writing our own automation just to download, rename, and organize them. They do have a bulk report pulling feature that isn't terribly complicated to use, but is more limited in some ways than pulling individually. Data Exploration defaults to a 500-row limit that's easy to miss, and the care log PDF layout doesn't extract cleanly for analysis. Better bulk export options, API access for reporting, or clean structured exports (CSV instead of PDF) would save our team a lot of manual work. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare gives us a single system of record for scheduling, visit documentation, and caregiver records across a large in-home care operation serving thousands of clients. For compliance, that means when a case manager, auditor, or the state asks for records, the care logs and visit history are already there instead of scattered across paper and spreadsheets. It also gives us a consistent data source for monitoring documentation quality and producing client progress reports. ### 6. Innovative AI, Strong ROI, and Supportive Onboarding with Flexible API Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia J. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about AlayaCare?** AlayaCare's innovation, and use of AI features are top of the list for me. The pricing for one of the best features (Alayaflow staffing and Visit Verification) has one of the most foolproof ROIs you could ask for, only charging for successful execution. The Alayacare team was and remains incredibly supportive throughout the onboarding process with a large and knowledgeable team. Lastly, they have the open API which provides a path for integration of any platform, as well as a robust list of partners that they have APIs in place with. **What do you dislike about AlayaCare?** The most challenging part for us was the visit verification, specifically the lack of guardrails for visit duration. While there is a net with the visit verification workflow, that was one of the most challenging aspects for us. A couple of other items on the list 1) Caregiver credentialing, while it exists it's not seamless and 2) RCM, there is not a great RCM functionality, particularly for authorized services. **What problems is AlayaCare solving and how is that benefiting you?** Alayaflow — the staffing and visit-verification agents are going to be a game changer. I can’t wait to start using them! ### 7. A Promising Platform for Growing Care Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny P. | Pediatric Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about AlayaCare?** So far, I’m impressed with how organized and user-friendly AlayaCare seems. We’re still in the process of getting fully up and running on the system, but I can already see the value of having client information, scheduling, and documentation all housed in one place. I’m looking forward to getting more familiar with the platform as we start using it more consistently. **What do you dislike about AlayaCare?** Since we’re still in the process of becoming fully active on AlayaCare, my biggest challenge so far has been the learning curve that comes with transitioning to a new system. There are many features and different areas to get familiar with, so it can feel a bit overwhelming at first. That said, I expect this will improve significantly once we’re using the system consistently and I’m more comfortable with the day-to-day workflow. **What problems is AlayaCare solving and how is that benefiting you?** We’re still in the process of getting fully up and running on AlayaCare, but one of the biggest benefits I see so far is having more of our client information, scheduling, and documentation organized in a single system. As our programs continue to grow, a centralized platform should help us cut down on manual tracking, stay better organized, and make it easier for the whole team to remain on the same page. I’m looking forward to seeing how much it improves our day-to-day workflow once we’re fully implemented and using it consistently. ### 8. Streamlined Home Care Operations with Real-Time Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Kentavius H. | Senior Manager of Pediatric Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about AlayaCare?** What I like best about AlayaCare is that it brings many aspects of our home care operations into one centralized platform. It makes it easier to manage client information, caregiver schedules, documentation, communication, and compliance. I especially appreciate the ability to access real-time information and have better visibility into our day-to-day operations. Overall, AlayaCare has helped streamline our workflows, improve organization, and support better coordination between our administrative, clinical, and field staff. **What do you dislike about AlayaCare?** I wish there was a standalone app for admin and coordinators **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare is helping us solve several operational challenges by centralizing our client records, scheduling, documentation, communication, and EVV processes in one platform. This reduces the need to rely on multiple systems and manual processes, which helps minimize errors and improve efficiency. It also gives our team better visibility into client care and staff activity in real time. Ultimately, AlayaCare is helping us stay organized, improve compliance, streamline our workflows, and provide more consistent and coordinated care to our pediatric clients. ### 9. All-in-One Documentation and Real-Time Communication with AlayaCare **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole H. | Director of Systems Management and Finance, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about AlayaCare?** Alayacare allows us to keep all of our documentation in one platform for both our clients and caregivers. It also enables our field caregivers to document and communicate with our Care Team supervisors in real time. The forms and tasks align well with our operations model for our Nurse Care Team, while still supporting our field team at the same time. **What do you dislike about AlayaCare?** The geotracking of our Care Team supervisors is a significant loss of functionality for our Staffing team. In addition, our Staffing team refer to be able to find Best Matches and Familiar clients differently than AlayaCare allows. I don't like how many different places I need to go to find support and get "help" or answers to questions about different functionality. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare allows our team to see real data in real time and supports our field team in their documentation. we wanted to move away from paper documentation and AlayaCare has done a great job of making that possible. All of our teams have the ability to work remotely from anywhere. Our Care Team Supervisors save time and money as well as their effort driving around town to collect the documents for review. In addition, the health summaries allow them to be notified of clients that need immediate follow up. ### 10. All-in-One Alayacare Platform That Simplifies Scheduling, Documentation, and Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Japheth S. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about AlayaCare?** I like that Alayacare brings everything together in one place, from scheduling and client information to documentation and billing. Having digital documentation also saves time and cuts down on paperwork. It makes managing caregiver schedules, visits, and last-minute changes much easier because everything is centralized and easy to access. **What do you dislike about AlayaCare?** Scheduling can be frustrating, especially when there are last-minute changes, cancellations, or shift adjustments. I also don’t like how complicated the authorization hours are, since they can be confusing for new users. It’s even more frustrating when clock-in and clock-out times don’t match the scheduled hours, because that can make the totals look inaccurate. **What problems is AlayaCare solving and how is that benefiting you?** Alayacare helps centralize client information, scheduling, and documentation in one system. This saves time, reduces paperwork, and makes it easier to manage day-to-day tasks. It also supports compliance by providing an overall view of caregiver compliance, so it’s easy to see who is compliant and who needs attention. On top of that, its reporting features are very helpful. ### 11. Alayacare Makes Scheduling and Client Info Management Fast and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Shashana R. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about AlayaCare?** Alayacare allows you to have all of your clients information in one database and easy to locate. We can attach documents to shifts to require clients/staff to complete. Scheduling is easy and the processing of shifts to our system is uncomplicated and quick. **What do you dislike about AlayaCare?** Authorizations have to be entered one month at a time. Our authorizations are valid for 6 months. Our clients are approved for a certain number of hours each month but because each month has a different number of days, the months do not always have the same number of hours awarded. Due to this, we are unable to add all 6 months to the authorization page at once. We have to enter each month manually. This is extremely time consuming. In our previous cmo we could add all six months to one authorization and enter the number approved for each month. Secure Messaging is not what was explained to us. We understood that secure messaging meant that we could have a private message between clients/office staff or clients/nurses. This is not the case. Everyone can see all messages. **What problems is AlayaCare solving and how is that benefiting you?** The need to have documents coming in from different programs and having to download and save them into client files. It makes sending the documents easier and faster and finding them when needed is a smooth process. ### 12. AlayaCare Has Become the Center of Our Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan F. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about AlayaCare?** I really like how simple it is to navigate. The UI looks great, and it’s very easy to understand and move through without any confusion. **What do you dislike about AlayaCare?** The UX needs improvement, and there are still many bugs that need to be addressed. At 365 Home Care, we frequently experience delays, failures with updated data, and incorrect or outdated information appearing in the wrong client profiles or views. These issues make it difficult to rely on the system and create unnecessary extra work for staff. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare has been doing a great job allowing us to manage nearly every aspect of our respite care agency in one system. We are able to maintain client and employee documentation, implement accurate data, manage visit certifications, payroll, and billing, track caregiver hours, add service authorizations, and create services. Overall, AlayaCare has become our main base of operations and has made it much easier to keep important information and daily processes organized in one place. ### 13. All-in-One Scheduling and EVV Visibility That Improves Payroll Accuracy **Rating:** 4.5/5.0 stars **Reviewed by:** Montavious C. | Administrative Assistant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about AlayaCare?** What I like best about AlayaCare is having scheduling, visit information, EVV data, client information, and employee activity available in one system. From a payroll and operations perspective, being able to review visit details and identify issues before payroll is processed is especially valuable. It gives our team better visibility into what was scheduled, what was actually worked, and which visits still need attention or approval. This helps us catch discrepancies earlier, communicate with the appropriate departments, and improve payroll accuracy. **What do you dislike about AlayaCare?** One area that could be improved is the consistency and flexibility of the system, particularly around reporting, testing, and visit management. We have experienced situations where sandbox or UAT data did not fully reflect current production information, which can make testing new workflows more difficult. Some reporting needs also require additional work or support instead of being easily available through the standard dashboard. I would also like to see more intuitive tools for correcting visit statuses and resolving approval issues before they affect payroll. More robust reporting, clearer workflows, and stronger self-service training resources would make the platform more efficient for both operations and payroll teams. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare helps us bring scheduling, EVV, visit documentation, client information, and employee activity into one centralized system. This gives our operations and payroll teams better visibility into what was scheduled, what was actually worked, and which visits still need approval or correction. As a result, we are able to identify discrepancies earlier, reduce payroll-related errors, and communicate more efficiently with coordinators and management. It also helps us maintain better documentation and oversight as our agency continues to grow. ### 14. Easy-to-Use Scheduling System and Responsive Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Amy H. | Assistant Manager of In Home Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** The scheduling feature is intuitive through its calendar UI by showing the hours per service visibly and color coding each visit as the home care aide clocks in through the EVV and completes their visit. It is also easy to move around schedules by dragging and dropping them on the calendar when rescheduling visits. Having the client and employee names as links that opens separate windows/tabs makes it easier to hop between each profile to double check information to ensure we are inputting the correct information instead of going back and forth to check. The customer support of AlayaCare is very responsive to tickets submitted and they answer within the day. **What do you dislike about AlayaCare?** The Data Exploration tab is not user friendly because the amount of data available is overwhelming and each data point is not intuitive enough to understand what kind of data it is drawing from. It is also difficult to create reports because the data parameters are not clear. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare helps with easily tracking the visits of our home care aides and making sure they are working at the clients' homes by tracking their GPS location and their times. AlayaCare also helps with electronic billing to different managed care organization payors through uploads to clearinghouses instead of spending time manually billing through MCO portals. ### 15. Fast Performance with Excellent Billing and a Strong Family Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua M. | Founder & CEO, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** I really like how fast the system is, and there is rarely any downtime. Setting up caregivers and logging in for the first time is much easier than with other systems we’ve used. Making scheduling changes is quick, and the overall performance feels top tier. The billing process is wonderful and lets us process multiple invoice payments at the same time. It’s also easy to email out invoices as needed. There are additional costs for submitting claims for the VA, so for now we handle that manually through the free option on the VA system. Overall, the client/family portal experience is much better than competitors. The amount of information family members or the client can see is great, and they can request additional services or cancel shifts directly in the portal. The messaging system is also a huge feature for us, and we use it a lot. There is also a lot of flexibility in how you utilize all your features. While it is daunting and a lot to understand at first compared to other systems with different bill codes, service codes, pay codes...etc., that all have to work together, it is a great system overall. **What do you dislike about AlayaCare?** A major concern we currently face is late alerts for our on-call / admin staff. Currently, you are only able to review these on your dashboard and inside the system. There is no way to get an actual alert (like a text message to our on-call phone) sent to us. While we are on the system throughout the entire day during the week, at night time and weekends, we are not. This is a huge loss than what we had on the last two systems we used. They do have some apps you can connect with 3rd party, but that then cost's an extra setup fee and an additional monthly fee with another program. It will also not connect directly with QuickBooks Online. While we process payments and everything in AlayaCare, we manage accounting through QBO. Which, I was under the impression when I went with AlayaCare that they had this feature. Every system I have ever used has the option to export invoices directly to QBO with a click of a button. With AlayaCare this is manual export and upload and matching. This is a huge pitfall for us, and costs us a lot of time and additional work. As a bigger company, we don't have time to complete exports each week with billing and then try to match up the payments. It also doesn't export every detail like credit card fee's, so we spend another 20 minutes in qbo adding all those in manually. IF I WOULD HAVE KNOWN THIS DOWNFALL, I would have never went with AlayaCare. I would have went with many other options like WellSky, AxisCare, eRSP, CareSmartz360 that actually has this ability. LIKE I MENTIONED IN FIRST PARAGRAPH, they also have ANOTHER 3rd party system that you can contract with for a QBO and AlayaCare integration, and they will set this up for a $1K+ fee PLUS and ongoing monthly fee of $200+. The only downside about billing is trying to make changes to a service code can be time consuming. Especially, if someone entered the wrong one when scheduling and you are trying to make a change later on. It deletes the caregiver name when changing the service code. The authorizations in the system also can be somewhat challenging to navigate. The overall cost is a little bit more than most competitors. I do believe we could have gotten most of this functionality at a smaller price point through a different system. However, I did not want to risk going to a system that I wasn't sure about the overall performance. They also charge extra for the job board function, which competitors like CareSmartz360 and others offer for free. Competitors also have a better overall function of the job offers / job board and available shifts for caregivers to pick up, where AlayaCare lacks in this. **What problems is AlayaCare solving and how is that benefiting you?** Client happiness with the ease of portal use. The previous system we used, everyone had an issue logging in or setting up there account. It was very time consuming. Caregivers also have less problems in the field. The messaging system helps keep the office and caregivers quickly connected or even family members. We also are able to create care groups with clients and employees so that everyone stays up to date with information. The system is much more in depth than other systems we have used to keep track of their medical history. ### 16. Cloud-Based and Customizable, but Limited Views and Too Much White Space **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** cloud based, customizable, can use on multiple devices **What do you dislike about AlayaCare?** unable to change specific colors, bold, differentiate and customize views without a third party interface/development. There is a lot of white space on the screen. Much more information could be packed into once screen to minimize clicks and page loading. Prices keep going up and up and up. No CRM built in. I have to have a separate system for contact clients and documenting billable time, and another third system for billing because it was never set up correctly from our initial roll out and hasn't ever been the complete solution it promised to be which is why we signed a contract. Disappointing and incomplete and will cost way too much to make improvements so we just limp along using it as is and make small modifications and work-arounds where we can **What problems is AlayaCare solving and how is that benefiting you?** I wish it was quicker to do the documentation I need to do. Less typing, more clicking instead. I need to apply the same document for many clients on the same date. ### 17. Intuitive Basics and Customizable Modules That Are Easy to Teach **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda N. | Human Resources Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** Navigating the basics is intuitive and easy to teach users. Each module has lots of information options and can feel customizable when you figure out how to use it in different ways. **What do you dislike about AlayaCare?** When viewing the calendar, it shows the entire month until the 1st of the next month. When the 1st of the next month is at the end of the week, it is really frustrating since we are usually using the calendar for future things since the past is in the past. I wish the calendar would have the current week at the top and the next 4 weeks showing. The DE isn't very user friendly. It is difficult to know how each section connects to create reports. The "hours worked" on the app where the employee sees is not linked with payroll and it is frequently wrong and confuses employees. I have to tell them to ignore it and know they are getting paid the hours on the schedule The schedule however doesn't show the total hours for the shift and that would be helpful if it did. On All-Employees, I wish is was like Hometrak (back in the day), where you had the option to see a month a time for each employee (or client), and just by clicking the name on the left, the calendar on the right would change to keep from opening so many pages and clicking back and forth. It was a good way to spot check issues with schedules. I wish when you print calendars it would shrink content to fit one page rather than awkwardly carrying over to next page. I wish I could get ride of the service code showing up in multiple places but mostly in the email to the clients with the one week of schedule. On caregiver's profile, I would like both their phone number and address to show at the top (not just the city, state). I would like a mapping function where I can click on a button within a shift to map from caregivers home to clients home. We had quick descriptors to client and caregivers, like L3 to indicate someone's level/skill. But we have to go through the trouble of deleting these when doing payroll and billing. It would be nice if there was a way for some sort of indicator to show up beside the names in the system without having to click on a tag or hover, but simply see it quickly throughout the system. As though it was attached to their last name (just like we are currently doing). Being able to do things at a glance on one page is better than having to click back and forth between the pages so much. **What problems is AlayaCare solving and how is that benefiting you?** The flexibility of Alayacare's software is a great benefit. The quickness of the pages loading is wonderful. Having both the app clock in and the phone option allows flexibility with employment (sometimes people don't have smart phones). ### 18. All-in-One Platform That Connects Operations End to End **Rating:** 4.5/5.0 stars **Reviewed by:** Dane D. | Director of Information Systems & Operational Support, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** All elements of our business operations are connected in one platform, providing continuity from clinical data and employee scheduling all the way through billing and payroll creation. **What do you dislike about AlayaCare?** The à la carte, piecemeal approach to system upgrades can make predictable billing and budget planning a real challenge. AlayaCare is extremely forward-thinking and regularly releases new products and features, but many of them aren’t part of the core product and come with additional charges. Layla, the agentic AI model is extremely powerful, it comes with a cost but it creates so many efficiencies. **What problems is AlayaCare solving and how is that benefiting you?** Workflow improvements has been AlayaCare's biggest net positive to the performance of our employees. Their approach of the end users reducing repetitive tasks has allowed for our staff to focus on what's truly important to the business - the Home Care Workers and our patients. ### 19. Customizable, but Reporting Accuracy and Support Delays Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Patricia C. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** The ability to personalize it to your agency. **What do you dislike about AlayaCare?** DE was what I was most excited about and has been a big let down as the reports aren't always accurate. Also dislike the frequency of forms not working correctly and tickets taking many days to resolve. Challenging to get improvements to basic system functions addressed in a timely manner. i.e. Global search bar still doesn't work properly and AlayaCare is aware for over 3 years. Is not set up properly to support congregate setting facilities though it was promoted to do this **What problems is AlayaCare solving and how is that benefiting you?** Allows field staff access to important information instantly in their hand. Made timesheet submission for field workers easier. Families utilizing our service have better access to care received by loved one. Form Metrics for summarizing clinical documentation and client feedback. ### 20. Easy to Use, with Strong Google Looker and Integration Support **Rating:** 4.0/5.0 stars **Reviewed by:** Carson A. | Fan Experience Supervisor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about AlayaCare?** The software is easy for our staff to use, and we take advantage of a large portion of what it offers. One of the things we like most is the built-in integration with Google Looker, which makes it easy to explore our data. We also appreciate their ability to support so many integrations by using their connector software. **What do you dislike about AlayaCare?** There are some aspects of AlayaCare that are tough for us to use since we’re not a home care organization. That said, AlayaCare does put in the effort to help us with our processes and is willing to look into adding new features. **What problems is AlayaCare solving and how is that benefiting you?** Alayacare is constantly growing and improving its software and tools. They’re always trying to stay ahead, and those updates and features benefit us as an organization. ### 21. AlayaCare Makes Visit Authorization Tracking Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Joana G. | Claims Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** One feature Alayacare offers is the ability to track authorized versus non-authorized visits. This makes it easier to confirm that every visit has the proper authorization attached, so we can ensure we get paid for the services we provide. **What do you dislike about AlayaCare?** From a billing standpoint, one downside for us is that our clients may have two or three different funding sources, and changing the funder on a visit isn’t always as straightforward or easy to do as it should be. **What problems is AlayaCare solving and how is that benefiting you?** Before Alayacare, we were using several different systems for charting, billing, timekeeping, and scheduling. Moving to Alayacare brought everything together on one platform, and it has made day-to-day work much easier. It’s now simpler to manage client schedules, coordinate our providers, stay on top of credentialing, and handle billing in one place. ### 22. Robust Reporting Tools I Rely on Weekly **Rating:** 5.0/5.0 stars **Reviewed by:** Chasity C. | Registered Nurse, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about AlayaCare?** I really like the robust reporting tools. I use them every week to track how we’re capturing units. They also let me quickly see missed hours for both caregivers and clients at each location. **What do you dislike about AlayaCare?** I’d love to be able to see the clock-in and clock-out times directly on the calendar, instead of only inside each visit. Right now, I have to click into a visit and open it just to see the actual clock-in time. I’ve mentioned this to the Alayacare team, and they are actively working on a solution. **What problems is AlayaCare solving and how is that benefiting you?** You can create virtually any report in Alayacare. I have several custom reports that I run weekly. These reports get automatically generated and emailed to staff. This feature greatly improves communication with staff. ### 23. Real-Time Updates and Reporting That Simplify Care Coordination **Rating:** 5.0/5.0 stars **Reviewed by:** Vibha H. | Data Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** The real-time updates and reporting tools make it much easier to coordinate care, keep an eye on day-to-day operations, and efficiently manage a large number of clients. **What do you dislike about AlayaCare?** Troubleshooting errors can be time-consuming, and some tasks take too many steps to complete. More flexible automation and clearer error messages would make the platform much easier to use overall. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare helps us manage client records, caregiver scheduling, visit documentation, compliance, billing, and reporting in one centralized system. It cuts down on manual work and duplicate data entry, while giving our team clearer visibility into client care and day-to-day operations. As a result, we can coordinate caregivers more efficiently, spot missed or vacant visits sooner, improve billing accuracy, and deliver more consistent care to our clients. ### 24. Open APIs and an Excellent UI Make AlayaCare Stand Out **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver B. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about AlayaCare?** AlayaCares’ open API connections remain the top differentiator for us. The attendant user interface is excellent and easy to work with. The newer functionality, like alayaflow and the AI agents, looks fantastic, and I’m hopeful it will help expand our ROI over time. **What do you dislike about AlayaCare?** As a CSS provider offering shift-based care, scheduling is the only feature that has sparked a serious conversation about whether we should leave AlayaCare. This is a perspective shared broadly across CSS. **What problems is AlayaCare solving and how is that benefiting you?** This product helps reduce repetitive, manual tasks. I do have some skepticism about a few of the AI features that are client-facing, but I’m confident the AI will provide tremendous value for internal teams—things like form generation, identifying risks, and making changes to schedules. ### 25. Customer-Driven Improvements That Keep Workflows Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Thiviya S. | Health Information Specialist and Privacy Officer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 16, 2026 **What do you like best about AlayaCare?** What I like best about AlayaCare is its strong focus on customer involvement and continuous improvement. They actively listen to feedback from organizations and users, understand real operational pain points, and continue developing new features and enhancements that help address those challenges. I appreciate seeing customer feedback translated into practical improvements that make workflows more efficient and better support service delivery. **What do you dislike about AlayaCare?** One area for improvement is the ticketing system, particularly when an issue is urgent or time-sensitive. While the ticket process works well for general support, urgent matters can sometimes be difficult to resolve quickly through back-and-forth messages. It would be helpful to have easier access to a phone call or video call with a support representative for critical issues, allowing for more direct communication and faster troubleshooting. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare helps solve challenges around scheduling, administrative workload, and managing new processes. It centralizes client and staff information, improves scheduling and coordination, and reduces manual administrative work through automation and standardized workflows. This allows our teams to work more efficiently, implement new processes more consistently, and spend less time on repetitive administrative tasks. ### 26. Senior Services Agency Executive **Rating:** 0.0/5.0 stars **Reviewed by:** Miki L. | Director, Seniors At Home, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** AlayaCare is not a useful tool for our agency, after 6 years of working with them to better utilize software, we have elected to transition to another CM **What do you dislike about AlayaCare?** AlayaCare staff were not helpful, and the software frequently failed. A report we worked on with AlayaCare for over five years was never accurate. The software is also too expensive. It feels written for tech folks rather than end users, and it doesn’t seem to consider the type of staff utilizing the software day to day. The language within the software is not consistent with industry terminology, which adds to the confusion. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare isn’t solving any problems for us, so we’ve decided to switch to another CRM. ### 27. User-Friendly Flow and Easy Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Josh G. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** The flow and functionality is user friendly. Visually it is easy to identify key areas and navigate. **What do you dislike about AlayaCare?** It lacks a bulk scheduling process. We have over 100 patients and over 200 nurses and it's tedious scheduling individual shifts for them. It's also hard to set recurring shifts if they don't work the same day of the week every single week. **What problems is AlayaCare solving and how is that benefiting you?** They are helping solve passive recruitment of existing staff. Being able to show them open available shifts without the agency having to offer them is helpful. They are also helping to solve things related to EVV. We are also working on automating some process that will be a huge time saver for my teams. ### 28. Intuitive UI and Key Metrics Tracking That Saves Us Countless Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Brad B. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** AlayaCare has helped immensely with our performance by enabling us to track the key metrics that drive our home health business. We’ve also been working on integrations with our HRIS system to support a seamless employee experience. The UI/UX is top-notch, and the platform is incredibly intuitive for navigating day to day tasks, running reports, messaging caregivers in real time, and making sure visits are covered. Even though it’s still relatively new to our agency, AlayaCare has already shown ROI by saving us countless hours and reducing the inefficiencies that plagued us with our old system. **What do you dislike about AlayaCare?** Being newer to the system, we haven't found much yet that we don't like. Of course, as with any new system, there is a learning curve, but again, the system is very intuitive and non-intimidating to use. Also, it's built in a way to be robust, where it's hard to break, even if you make a mistake. **What problems is AlayaCare solving and how is that benefiting you?** Wow! I could write extensively about this, but we’re already seeing how it saves us time and manpower. It helps us run cleaner reports, gives us key metrics through a KPI dashboard, and offers AI solutions that provide more real-time data we can act on. That means we can cover visits day-of instead of waiting weeks to find out where we fell short. The ease of use for both our back-office staff and our frontline caregivers makes AlayaCare a winner! ### 29. AlayaCare - "All for One, One for All” **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew P. | Director Implementation, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** Alayacare is helpful because is a data management system that house all of our customers and staff. It has real time scheduling, you can also schedule 1 time or in a continuity. The KPI report building are also helpful. **What do you dislike about AlayaCare?** AlayCare Mobile App. There needs to be a way for us to monitor and pinpoint where our staff are, both for quality assurance and for any type of urgency. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare is constantly developing into a one-stop-shop software. Forms, communication, scheduling, client care plans, billing, and more are all housed in AlayaCare, and they keep adding to it over time. It is time saved and mitigates opening several softwares. ### 30. Customizable Billing & Scheduling, But Too Restrictive and Overpriced **Rating:** 2.0/5.0 stars **Reviewed by:** Dhyana L. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about AlayaCare?** The billing and scheduling, as well as how customizable it is. **What do you dislike about AlayaCare?** Even though the forms are customizable there are still a lot of restrictions within the program. For example it does not calculate double OT after 12 hours. And the integrations within gusto are still quite restricted. The prive is also extremely high compare to other programs on the market. **What problems is AlayaCare solving and how is that benefiting you?** We've had a lot of issues with the the administrative side and getting assistance from customer service in a timely manner can be quite difficult. It would be helpful to have a phone number to reach a live person for urgent matters. ### 31. Alayacare’s Customization and Constant Growth Keep Our Workflows Streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** V M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** I appreciate their customization options and their constant growth. Alayacare keeps up with changes, which helps us implement better streamlining and improve our workflows. I am most excited about the AI integrations that have been implemented and am eager to see what they have in the future. **What do you dislike about AlayaCare?** Although the growth of Alayacare features is one of my favorite things, the learning can get overwhelming at times. In my position I want to ensure we are taking advantage of the best Alayacare has to offer. This means I am almost always evaluating or updating our processes. **What problems is AlayaCare solving and how is that benefiting you?** The first problem that Alayacare solved was efficient electronic charting. This has streamlined so many facets of our business for our fields staff as well as internal staff. As a Director, this allows me to be fully functional even when I am working remote. ### 32. User-Friendly Scheduling with Seamless Clinical Documentation and Easy Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** The scheduling system is user-friendly and modern. RN clinical documentation is seamlessly built into the platform, which makes it easy to keep everything in one place. Payroll is straightforward, and the government integrations are easy to use as well. **What do you dislike about AlayaCare?** AlayaCare is priced as a premium product, and it delivers excellent performance. I also appreciate the steady stream of updates, which continue to push the use of technology forward in the field. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare streamlines home care from start to finish, covering everything from scheduling and billing to payroll and nursing supervision. Without this streamlining you are left with many different workflows. ### 33. Don't use this software, there are much better options!! **Rating:** 0.0/5.0 stars **Reviewed by:** Abbey D. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** Alayacare is a complex program. It is difficult to get a problem resolved quickly due to their lack of cstomer service. You cannot just call a person, you have to submit a ticket, then some programmer asks you questions that are only answerable by a programmer. Getting reports is almost impossible. The sales people tell you one thing and then using it is another thing. By then you are too committed to make a change. It is a very expensive program as anything extra is an add on. **What do you dislike about AlayaCare?** Customer service and reporting mostly, the contact you might have is very good at telling you one thing to keep you and then the reality is not what you agreed to. **What problems is AlayaCare solving and how is that benefiting you?** Alayacare is not solving any of our issues as we have discontinued using the product. ### 34. AlayaCare: Comprehensive Care Management for Services and Financials **Rating:** 4.0/5.0 stars **Reviewed by:** Robin M. | Integration Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** I appreciate AlayaCare covers both the financial side and the service side of providing care. There are so many capabilities within the system to assist in creating a good experience for all parties. **What do you dislike about AlayaCare?** Visit Validation is a current struggle - in particular having to validate completed visits. Clicking a button to run the rules to approve visits seems silly: once a visit is completed why not just run the rules? **What problems is AlayaCare solving and how is that benefiting you?** Having an EMR which covers Electronic Visit Verification, Billing, and Payroll simplifies and consolidates the number of systems needed. Assists in providing one source of truth. ### 35. A Reliable EMR with Stellar Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Raina G. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** I appreciate AlayaCare's ability to keep track of employee credentials and ensure records are accurate and up to date. I like its aesthetically pleasing design and how easy the site is to navigate. This makes it simple to find the tools I need without wasting time. The payroll integration also works well, even though I don't handle payroll myself. **What do you dislike about AlayaCare?** It would be nice if AlayaCare could send reminders to nurses for specific skills. The reminder system should be customizable, allowing us to apply it to skills we determine and send notifications at intervals like 90, 60, and 30 days before the skill expires. **What problems is AlayaCare solving and how is that benefiting you?** I use AlayaCare to track employee credentials, ensuring records are accurate and up to date. It's aesthetically pleasing and easy to navigate, which saves me time finding tools I need. ### 36. Great Form Builder with Continual Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Taryn L. | Chief Nursing Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 21, 2026 **What do you like best about AlayaCare?** I like the form building and features, and I think you've done a great job on continuing to add advancements and listen to feedback. **What do you dislike about AlayaCare?** Oftentimes I feel like its hard to get an explanation of why something happened or didn't work. The reporting needs more structure. Additionally, it is apparent the system is built not for a staffing company. More like a pharmacy. **What problems is AlayaCare solving and how is that benefiting you?** I think Alayacare is continuing to work on schedule support, which is great. Alayacare is currently solving being a repository for patient information and data collection. ### 37. Efficient Scheduling with Room for UX Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Bella w. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about AlayaCare?** I like that AlayaCare organizes caregiver schedules, shifts, and client visits all in one place. It helps reduce issues like overlapping visits, missed appointments, and caregiver scheduling problems. I particularly enjoy having client details, care plans, schedules, and service information all organized together on a single platform. The initial setup was quick and efficient, and I'd definitely recommend it to others, giving it a 10 out of 10. **What do you dislike about AlayaCare?** I think AlayaCare could be improved by making the navigation more intuitive so new staff can learn the platform faster. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare organizes caregiver schedules, shifts, and client visits in one place, helping reduce overlapping visits, missed appointments, and caregiver scheduling issues. I like that it keeps client details, care plans, and service information organized on one platform. ### 38. Customizable Support and Remote MARS That Improves Clinical Oversight **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew P. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about AlayaCare?** We are able to customize the program. WE like that it supports our unique franchise system's model and we love that it can do MARS remotely. This increases RN time in the office versus driving and it allows for safer med administration via easier clinical oversight. **What do you dislike about AlayaCare?** The VIDEO LIBRARY! it's also hard to get used to the input and set up. Very time consuming. **What problems is AlayaCare solving and how is that benefiting you?** By being more paperless - alayacare supports this by allowing us to create forms and processes that prevent us from using documentation journals, etc. ### 39. Excellent, User Friendly and Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 29, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about AlayaCare?** The aspect I like the best is around the ease of use, intuitiveness and straightforwardness of the system **What do you dislike about AlayaCare?** I cannot think of a dislike. The initial process when we were learning about AlayaCare was a little intimidating but as we got to the hands on learning, it went very smoothly and quickly. **Recommendations to others considering AlayaCare:** In the past I have used GoldCare, Procura etc. and the pale in comparison to AlayaCare in quality, ease of use, training time and cost. **What problems is AlayaCare solving and how is that benefiting you?** The invoice functionality is easy and user friendly and works well in conjunction with our Quickbooks program. This was a challenge before. AlayaCare has been able to support us with ensuring monitoring staff tracking and being able to sort out the best possible resource utilization. ### 40. Clear UI, Huge Feature Set, and Fast, Accurate Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph P. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about AlayaCare?** Very nice and clear UI. Reasonable price for huge features. Keep updating for better performance(AI system is now in the system). Fast and accurate support responses. Direct contact with our company's account manager and monthly meetings. **What do you dislike about AlayaCare?** MLTCs in NY pushing agencies to use HHAexchange. We must send claims information to HHAX first. Adding one more steps to bill is painful, but Alayacare is managing with integration very well. **What problems is AlayaCare solving and how is that benefiting you?** Overall managing including caregivers' scheduling, EVV, billing, payroll and even compliances. ### 41. Highly Customizable, Tailored to Our Company’s Needs **Rating:** 3.5/5.0 stars **Reviewed by:** Hillel g. | Director of Implementation, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about AlayaCare?** Highly customizable software that can be tailored to each company’s specific use case, making it a one-stop shop. **What do you dislike about AlayaCare?** It feels overly complex, and at times it’s genuinely frustrating just to enable a feature. Permissions for certain features can be spread across more than one place, so you end up hunting around at first. Once you get comfortable with the system, though, it does become easier to manage. **What problems is AlayaCare solving and how is that benefiting you?** It helps us stay compliant and keep up with regulations. ### 42. Strong Billing, Payments & EVV—But AR Reports Need More Accuracy and Detail **Rating:** 3.0/5.0 stars **Reviewed by:** Veronica V. | Billing Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 24, 2026 **What do you like best about AlayaCare?** Billing compiling, sending and receiving payments as well as and EVV **What do you dislike about AlayaCare?** The reports, they AR reports are still not accurate or as detailed as the owners would like and I can't disagree with them. **What problems is AlayaCare solving and how is that benefiting you?** The AR report has never been fixed so we only utilize one AR report versus the detailed ones. The issues with the unbilled revenue report was never corrected and shows we do not bill items out when we do. ### 43. All-in-One Info at Our Fingertips with Alayacare **Rating:** 4.5/5.0 stars **Reviewed by:** Lori A. | Service Delivery Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 30, 2026 **What do you like best about AlayaCare?** with all information at our fingertips, we're excited to show our employees and families how Alayacare will enchance our support services, improve efficiency, and help us provide even better service to those we support **What do you dislike about AlayaCare?** Would like the videos to be available longer for us to refer to for help **What problems is AlayaCare solving and how is that benefiting you?** Scheduling will be more efficient, being able to transfer visits with quick and easy access resulting in better support service ### 44. User-Friendly, Innovative AI EMR Backed by Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda K. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 **What do you like best about AlayaCare?** AlayaCare is not only user-friendly, but also one of the leading artificial intelligence EMR platforms, thanks to its new and innovative technology. Their support team is great as well, and has been helpful whenever I’ve needed it. **What do you dislike about AlayaCare?** Sometimes they roll out new features and functionalities that cause the app to glitch. Sometimes new features aren’t well liked by the team. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare is helping to create EVV solutions as problems or issues arise, which is helpful for our franchises. ### 45. Great Reporting and Scheduling, but Authorizations and Required Fields Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Del Mar H. | Director of Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about AlayaCare?** Custom reports, ability to copy schedules and reoccurrence feature **What do you dislike about AlayaCare?** Entering Authorizations, that the system has fields that you can't make required example - employee address is not a required field and you can't make it a required field, that you can't have an employee's job title linked to a service code example - an LPN can be scheduled as a RN bill code **What problems is AlayaCare solving and how is that benefiting you?** It's an enhanced version of the previous software we were using ### 46. Great Support and Clear Communication from the Start **Rating:** 4.5/5.0 stars **Reviewed by:** Mary A. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** We’re just getting started, but so far I’ve really appreciated the support, the willingness to help, and the clear communication. **What do you dislike about AlayaCare?** I’m not far enough into the program to really know yet. That said, I do wish that forms built for another agency for the same program we offer were available to use. The wheel shouldn’t have to be reinvented for each agency. **What problems is AlayaCare solving and how is that benefiting you?** Look, I really appreciate you not giving up on us. Internally, I’ve been pushing for this program for 2.5 years. Our current program is severely lacking, and we’ve had to patch things together, which creates extra work. We’ve grown tremendously, and I can’t keep up with all the busywork anymore. ### 47. Automatic Payments Are Great, but Takeback Payments Can Be Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Gabrielle G. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 25, 2026 **What do you like best about AlayaCare?** I like that the payments are automatically applied. **What do you dislike about AlayaCare?** I dislike that sometime AC has a hard time applying the takeback payments. I also do not like when you like at a funders invoice you do not see payment information you have to search through the patients profile. **What problems is AlayaCare solving and how is that benefiting you?** I'm not sure how to answer that because we used HHA previously and there are a lot of differences. ### 48. Highly Customizable System with Plenty of Options **Rating:** 4.0/5.0 stars **Reviewed by:** Hillel G. | Director of Implementation, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 16, 2026 **What do you like best about AlayaCare?** A very elaborate system with plenty of options to customize it for each company’s specific use case. **What do you dislike about AlayaCare?** Sometimes it can feel overly complicated and not very clear, since it’s a complex system. For example, to get one specific feature working, you have to go into three different places to set it up. **What problems is AlayaCare solving and how is that benefiting you?** It makes us possible to do a lot of different things and stay in compliance with regulations ### 49. Easy Navigation, but Calendar Range and Note Subject Lines Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Carolyn T. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** The ease of navigating through the app and admin users. **What do you dislike about AlayaCare?** Downside is that the calendar is limited to how far forward schedules can be seen. Poses a challenge when trying to schedule for holidays that are more than a month away. Also, not having a subject line when entering care notes and call notes. **What problems is AlayaCare solving and how is that benefiting you?** Having not to have to work with multiple apps to do the job of one app. ### 50. Highly Customizable, Though Migration Can Be Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Mark A. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about AlayaCare?** There are plenty of options that allow an organization to customize the product based on its specific needs. **What do you dislike about AlayaCare?** The migration from our previous software (CIMS) was complicated and difficult to navigate, largely because of communication issues and gaps in competency on both sides. **What problems is AlayaCare solving and how is that benefiting you?** Because it’s web-based, the accessibility is a real benefit and can support a smoother workflow—especially if our organizational processes are able to integrate with it more effectively. ## AlayaCare Discussions - [How Secure is AlayaCare?](https://www.g2.com/discussions/how-secure-is-alayacare) - 1 comment, 1 upvote - [What business lines does AlayaCare serve?](https://www.g2.com/discussions/what-business-lines-does-alayacare-serve) - 1 comment, 1 upvote - [View AlayaCare pricing details and edition comparison](https://www.g2.com/products/alayacare-alayacare/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-02+14%3A54%3A41+-0500&secure%5Bsession_id%5D=67f9d03b-a8e1-4326-ac8e-1d3f1c095755&secure%5Btoken%5D=ec7eeb9e524f8cf5ddcd4ffb02c90a7fab92fe55d94d9069b4c1b592e5dd0057&format=llm_user) ## AlayaCare Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration - Claims Management - Referral Management - Patient Records Management - Appointment Management - Medication Management - Assessment Management - Communication Management - Insurance Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Task Management - Knowledge Base Management - Workflow Management - Care Plan Management - Client Management - Records Management - Invoice Management - Forms Management - Real-Time Data - Task Scheduling - Activity Tracking **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care - For Long Term Care - Geriatric Care **Additional Functionality** - Chat/Messaging - Employee Portal - Activity Dashboard - Reminders - AI Copilot - Customizable Forms - Multi-Location - Telemedicine - GPS - API - Reporting & Statistics - Monitoring - Mobile Access - Visit Verification - Electronic Signature - Billing & Invoicing - Clock In/Out - Client Portal - HIPAA Compliant - Generative AI - Customizable Reports - Real-Time Notifications - Real-Time Reporting - Time Tracking by Client - Mobile Alerts ## Top AlayaCare Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (234 reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - 4.4/5.0 (140 reviews) - [Alora Home Health](https://www.g2.com/products/alora-home-health/reviews) - 4.5/5.0 (80 reviews)