WellSky Personal Care Reviews & Product Details

WellSky Personal Care is a comprehensive software platform for non-medical home care agencies, designed to enhance operational efficiency and client outcomes. As an award-winning solution, it leverages AI-powered capabilities and easy-to-use workflows to optimize every aspect of your operations. Key Features & Benefits: -AI-powered workflows for optimized operations -Enhanced caregiver engagement with real-time rewards and analytics -Streamlined recruitment and onboarding processes to attract and retain top talent -Real-time insights to improve care quality and business performance -Seamless integrations with payroll, billing, and third-party systems -Scalable for agencies of all sizes, from startups to enterprise networks WellSky Personal Care enables agencies to reduce manual tasks, ensure regulatory compliance, and deliver personalized care at scale. Its intuitive interface and robust reporting tools empower staff to focus on what matters most—client well-being.

Seller

WellSky

Discussions

WellSky Personal Care Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Charlotte Franco

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

View More Pricing Information

Top-Rated Alternatives

AxisCare Home Care Software

View All Alternatives

User Insights

Average based on 144 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

WellSky Personal Care Integrations

(1)

Integration information sourced from real user reviews.

WellSky Personal Care Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is WellSky Personal Care, and what problem is it built to solve?

WellSky Personal Care is part of WellSky’s software offerings for health and community care providers, designed to help organizations manage operations, support patient outcomes, and address regulatory requirements. WellSky’s broader solutions serve settings such as hospitals, home health agencies, inpatient rehabilitation centers, and other community health facilities, with areas including patient management, analytics, and revenue cycle management.

What languages does WellSky Personal Care support?

WellSky Personal Care supports one language: English.

What company sizes and industries is WellSky Personal Care the best fit for?

WellSky Personal Care’s positive reviewer base is concentrated in small and mid-market organizations, especially in healthcare-related industries.

Mid-market organizations: The largest company-size segment represented.
Small businesses: Also a prominent segment among positive reviewers.
Hospital and health care: The most represented industry.
Health, wellness, and fitness: Another recurring industry segment.
Individual and family services: Also represented among positive reviewers.

How long does it take to implement WellSky Personal Care across a team?

Implementation is most commonly reported as taking less than a month, though teams describe a range of go-live timelines.

Time to go live	Relative frequency
Less than one month	Most common
Less than one day	Also reported
One to three months	Also reported
Three to six months	Reported less often

What customer support options does WellSky Personal Care provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and phone. The experience is mixed: users appreciate helpful, knowledgeable responses when support is responsive, but others describe slow follow-up or issues that take too long to resolve.

What is the experience like for teams switching to WellSky Personal Care from another tool?

Switching to WellSky Personal Care has often meant moving away from cumbersome or outdated agency and scheduling systems, including tools such as eRSP, Generations, ADL/ADLWare, AxisCare, and AppointMate. The change is valued for more intuitive scheduling, better visibility into staff and client information, and consolidated workflows for communication, documentation, and reporting. Some teams find the transition straightforward, while data preparation and learning the system can take effort.

What features or capabilities could make WellSky Personal Care even more useful?

The most useful improvements would make reporting more flexible, daily work more adaptable to agency needs, and mobile tasks more dependable.

Expand reporting options, including more flexible date ranges and additional operational metrics.
Improve integrations with payroll, calendars, and other business tools to reduce manual work.
Make mobile workflows more reliable and easier to use, especially for clocking in and out.
Add more scheduling controls, such as clearer alerts and greater flexibility for recurring or changing shifts.

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Sean S.

Mid-Market (51-1000 emp.)

2/25/2020

"Does the job, but doesn't do everything you need"

3.5/5

What do you like best about WellSky Personal Care?

It is an efficient scheduling software and the billing/payroll are easy to use. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

It doesn't communicate with anything. We would LOVE to send the ClearCare calendar to Google Calendar since that is what we use, but there is no way to do that so we have to maintain two calendars now. It doesn't help with sending LTC information. The main issue is that there is a way to do everything, but not always the way you need it to work and there is no customization. Also, how come there is no projected income report or overtime report for each week. Those are two HUGE KPIs that people would like to access. Also, the app only being able to be accessed through one email address per account for a caregiver is difficult. Caregivers work for multiple agencies, it's the reality. They are usually not the most tech savvy or email literate, but they are required to create new emails for each agency? How is that going to help their success. Review collected by and hosted on G2.com.

Simone W.

Mid-Market (51-1000 emp.)

8/24/2020

"Care Coordinator"

4.5/5

What do you like best about WellSky Personal Care?

Clearcare has the best online family portal. It allows families to know what is going with clients far away Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Clearcare won’t allow you to after you deactivate a client to go back and see who was actually on a shift Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/1/2020

"ClearCare is so much greater than the prior scheduling system we had."

5/5

What do you like best about WellSky Personal Care?

Keeping track of profiles that need to be updated for caregivers and client, much easier to keep track of! Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Wish there was a "alert when scheduling" tab. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/14/2020

"A steaming pile of software"

0.5/5

What do you like best about WellSky Personal Care?

The opportunity for family members to communicate with staff providing care via the "Family Room." Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Outdated and clunky UI that sometimes doesn't push updated information to staff/caregivers working in the field. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

Ask for a 30 day trial and see for yourself. In my experience there were MAJOR flaws for software providing vital daily health information though admittedly not in a "clinical" setting. There needs to be a reliable way to update client/customer information and reliability was sorely lacking with ClearCare. Not to mention the clunky way of updating and adding information to specific dates and times for each client. There's got to be a better way . . . likely for you and your clients and customers too. Buyer beware. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

ClearCare is considered to be the "industry standard" if not the industry leader. Makes me mourn how far we have to go before we have quality software in the hands of the people who need these tools who are working in-home providing essential daily home health care. Review collected by and hosted on G2.com.

Verified User in Human Resources

Mid-Market (51-1000 emp.)

4/17/2020

"Great for healthcare companies!"

5/5

What do you like best about WellSky Personal Care?

Clearcare keeps all our employee information in one location, we can track recruiting and all HR records along with all documentation on each specific candidate Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Finding general log notes can be difficult if they are not tagged properly. So being sure to always add a tag to your note and remembering what tag you use. That will make searching later on for a log note much easier. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/31/2019

"Clear Care"

5/5

What do you like best about WellSky Personal Care?

For the most part I really love using clear care. Clear care has the best customer service, they are user friendly and pretty straight forward. What I like a lot of about clear is that everything is very big and bold and it's easy to find what you are looking for. From caregivers, to clients to information; you can search exactly what you're looking for Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Sometimes Clear Care has a lot of glitches which can be very irritating. The software has also been down quite a few times for hours at a time which then makes work very difficult. I have noticed a lot of the same glitches when trying to save notes and I will type up an entire paragraph and clearcare has an error and will not save my note. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

Clearcare is a great program and popular & I think they are headed in the right direction. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

I love clearcare because again, it is easy to manage & the caregivers as well really like using the program. They can see their schedule and all client information and it makes it easy especially for our older generation caregivers. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/29/2019

"This software has some shortcomings, but in general all the essential features work well."

4/5

What do you like best about WellSky Personal Care?

This software has some shortcomings, but in general all the essential features work well. It is great at helping manage employees scheduled as well as plans of cares for the patients. A lot of various reports that are helpful to evaluate census, marketing and patient care data. Ease of use, everything is pretty straight forward and training new employees is easy Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Billing becomes confusing if the patient participates in a few different programs. When that happens, we, as a company, have to create separate profile for the patient which directly affect census data. Wellsky does not include a function to create a pediatric admit, which is regulated by a totally different forms compared to the normal CMS forms that are required for patients over 18 years of age. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

WellSky Private duty helped to make our daily operations process smooth. Everything gets scheduled on time, clinicians know what their day to day schedule is looking like, office know what patients are going through and when and what is happening. Billing is easy and with eligibility verification we can make sure all of our insurance information is entered correctly. WellSky is almost perfect, but there are some things that could be improved. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/8/2019

"Clear Care saves us time!"

5/5

What do you like best about WellSky Personal Care?

We have the ability to create reports, set schedules, communicate with employees and set task lists all in one place and there is no need for any additional programs. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Sometimes it does not run fast enough for my personal liking, probably due to the capacity of the database, but really, that is my only complaint. Review collected by and hosted on G2.com.

Deonna Clemons B.

Recruitment and Engagement Coordinator

Mid-Market (51-1000 emp.)

Originally submitted 4/12/2019

"Clearcare assists our business with managing our caregivers and clients"

4/5

What do you like best about WellSky Personal Care?

I like the functionality as it allows us to clearly communicate with our staff 24/7 as well as tracking client activity Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

There is not anything I can think of at this time Review collected by and hosted on G2.com.

Patience M.

Clinical Coordinator

Hospital & Health Care

Mid-Market (51-1000 emp.)

9/19/2019

"Online hospital management game changer."

4.5/5

What do you like best about WellSky Personal Care?

Messaging feature is just wonderfully great am able to stay connected to clients am also able to see the entire weeks work schedule for myself and everyone wherever i am. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

I dont think if it is a good idea to pay for a setup absolutely displeased about paying for the setup. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

The best way to stay connected to patients and making appointments schedule with patients also great for emergency contacts. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

Messaging and emailing clients as well as scheduling them for appointments as well as clients and staff communication as we are also able to access system information. Review collected by and hosted on G2.com.