Church Community Builder

4.0
(62)

Church Community Builder is a church management software that equips your leaders and volunteers with the tools they need to do ministry.

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Showing 62 Church Builder reviews
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Adam E.
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Verified Current User
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"Innovative Church Database Striving for More! "

What do you like best?

Since starting to work with Church Community Builder in 2014 there has been extraordinary customer service and what I like most is that they are constantly making their software better every year that we have been with them. With that said, there have been major improvements with the new app that they have just released this past year. The user experience with the LEAD app has been incredible for people of all ages to navigate and easy for our staff, volunteers, and community to be up-to-date on the various groups they are involved with, attendance tracking, profile updating, and so much more! This is a company that will continue to strive for excellence and will be on the cutting edge as technology continues to develop.

What do you dislike?

There are times when the updates are not fast enough and you have to create "work arounds" in order to accomplish the goals that you have for your church. With that said, a lot of the work arounds that we have had to create has been taken care of by an update!

What problems are you solving with the product? What benefits have you realized?

Our large church has been better organized by Church Community Builders platform for anyone to update profile information - this has taken hours of time off of our staff hands and have given us the opportunity to place those work hours in other areas. Our staff loves the easy to update hidden profile information about particular people and they have loved being able to see people's involvement in various areas of ministry.

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Matt R.
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Verified Current User
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"Complicated Yet Functionable"

What do you like best?

I liked the ease of communication options with CCB. It is very easy to search a group, find a group, communicate what you need with that group via email. I never used the Twext tool that much, but that is very beneficial, and something that is not supported directly by Planning Center Online. That is the only true cut above that CCB has on Planning Center Online. The Twext tool allows you to send a text to everyone in the group seamlessly.

The communications for the groups (emails) looks pretty good. It's slightly better than sending an email with plain text. However, Planning Center can integrate with MailChimp, which will take your emails to the next level.

What do you dislike?

The layout is HORRID. CCB is trying to be something like a mock-social media platform, but it is so complicated and not user-friendly. I would not recommend it because of how complicated it is to do things. Whenever you finally figure out how to do what you want, it is a powerful tool.

The layout alone doesn't even come close to Planning Center. The user-friendly nature of Planning Center overshadows CCB immensely.

Recommendations to others considering the product:

Switch to Planning Center! You will not regret it. It is so much more easy to use, and you can have sign ups that people can pay for online with their credit cards! So many reasons to switch to Planning Center.

What problems are you solving with the product? What benefits have you realized?

Ease of communications to groups. Church-wide announcements. I send out a weekly email to my team using the groups function.

What Church Management solution do you use?

Thanks for letting us know!
Thomas C.
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Verified Current User
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"Full-featured ChMS that is skyrocketing past others"

What do you like best?

I love the intentionality behind CCB's recent changes. They do a fantastic job listening to their community of churches, and they are implementing incredible design and functionality changes across the board. They're rewriting almost every feature throughout the software so that it's mobile friendly and consistent with every other space. Their designs are very user-friendly, beautiful, and modern.

What do you dislike?

Although they're currently overhauling every area of the software, it's a slow process. Several areas are still underdeveloped and in need of a redesign (visually and in functionality). But it's happening!

Recommendations to others considering the product:

Trust the new designs. Every element of the software will reflect these changes at some point, and they're doing everything with lots of input from actual customers.

What problems are you solving with the product? What benefits have you realized?

Our church uses CCB for everything. We use it to track every element of someone's church involvement, and it helps us do it easily and effectively.

Chad M.
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Verified Current User
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"Church Community Builder is BEEFY Church Management System"

What do you like best?

It seems as though the options are endless when it comes to using CCB. Calendar, Scheduling, Financials, Giving, Group and Volunteer Organization, Online Forms, and so much more.

What do you dislike?

There is so much to learn! CCB can be overwhelming at first.

Recommendations to others considering the product:

It does SO much more than you could imagine. There is also a great online support community for when you have questions. I suggest getting training from one of their excellent associates when on-boarding the program.

What problems are you solving with the product? What benefits have you realized?

We are able to organize our ministry teams and help them communicate with the people who need information the most. Our whole church body can see the calendar, find information like an online directory, and search for people who might be able to help with specific tasks.

Serena W.
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Verified Current User
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"Good integration, limited usability."

What do you like best?

The best part of the software is the integration that it has with other apps such as Constant Contact. The address book, people finder is also very helpful - like a digital contact list.

What do you dislike?

Much of the software is a bit cumbersome. It is difficult and not intuitive with many of it's features.

Recommendations to others considering the product:

Be willing to reach out to customer support whenever needed. They have fast reply times and seem to really have a vested interest in serving churches that use this software. I would also recommend having a table periodically set up at your church to assist members in setup and management of their own personal CCB accounts. Lastly, stay on top of updates. Be faithful to update accounts where there are marriages/name changes/births/moves, etc. If you keep your groups clean while you go, it will be much more simplistic to manage along the way.

What problems are you solving with the product? What benefits have you realized?

Managing contacts for our church members. It is so helpful to have everybody's contacts in the same place.

Kelly J M.
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Verified Current User
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"Best data collection to track individuals within their community of attenders."

What do you like best?

Their use of process queues to provide snapshot information on people so they do not fall through the cracks.

What do you dislike?

Because the database is extremely customize-able, it's time consuming in the beginning.

Recommendations to others considering the product:

Make sure that all of your staff/volunteers who will be using it attend training and assign someone the job of keeping the database "clean".

What problems are you solving with the product? What benefits have you realized?

Using the process queues we've been able to track the level of training a volunteer has completed before assigning them positions.

We use CCB for check-in for any event that we want to record attendance - the reporting attached to attendance is another step toward ensuring that families do not disappear without notice.

Additionally, we use process queues to connect with visitors to understand the best way to serve them and/or help them find out where they fit in our congregation.

AR
Administrator in Religious Institutions
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Verified Current User
Review Source
content

"Review For Church’s Community Builder "

What do you like best?

I recently began to use this software as an APP on my phone because I am a leader at my church and I really like the ability to connect with, and contact, a large group of people from one ministry.

What do you dislike?

It’s slightly difficult to create a large event on the phone APP. I actually don’t believe you can create a large event that people can decline or accept. You can create an informational email however.

Recommendations to others considering the product:

I recommend using this app if you are having a hard time with communication between various ministry volunteers and ministry leaders!

What problems are you solving with the product? What benefits have you realized?

I am solving the issue of difficult communication between church leaders and volunteers. It also helps keep communication between church leaders and youths parents and guardians. Everything is in one place with phone numbers, addresses, related contacts and more.

U
User
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Verified Current User
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"Very Robust"

What do you like best?

CCB is very robust. It has many of the capabilities of a full-blown Customer Relations Management software. Users can track contacts, task queues, email contacts, integrate forms and form reports, track rooms and resources, and track donations.

What do you dislike?

CCB is so robust that it can be clunky and difficult to learn all of its capabilities. I don't even have complete administrator functionalities in our corporate account, and CCB's uses are already extensive.

Recommendations to others considering the product:

CCB definitely covers an astounding number of bases. It has so many capabilities! I don't see the bill for it, so I am unaware of the cost competitiveness, but I can't imagine any other service is able to do more.

What problems are you solving with the product? What benefits have you realized?

I don't know how we would keep track of all our guests, events, followups, volunteers, etc. without CCB.

John G.
Validated Reviewer
Verified Current User
Review Source
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"Life with Church Community Builder"

What do you like best?

Pretty much everything about it. For us, getting off a local server and getting on a hosted / browser based platform has been an amazing experience. We love the interface, it's easy to learn and very member friendly. The online contribution component is slick and easy to reconcile - we use remote deposit with it as well which makes handling contribution easy.

We love their Group Leader app, it give our leadership valuable info on the people they are caring for. All around great solution for church management.

What do you dislike?

Probably the only thing we dislike is that you can't pickup the phone and talk to support. They use a web-base / email support system like just about everyone else but sometimes it would be so much easier to just be able to talk through a problem with someone.

Recommendations to others considering the product:

Get the coaching with your installation. They gave us so many great ideas.

What problems are you solving with the product? What benefits have you realized?

We manage a large number of members, activities, facilities, small groups and so much more with CCB, can't imagine managing without it.

Kimberly A.
Validated Reviewer
Verified Current User
Review Source
content

"Great software - Really recommend the coaching for implementation!"

What do you like best?

Very robust software, really was a step up for us. Powerful tool that offers so many more features than we had with our previous on-site server-based software. Really geared well not only for managing church data from a STAFF perspective, but also really gives powerful tools to lay leaders to connect with their group members. Also gives attenders much more control over their own data - allows all staff/leadership to have access to a much more up-to-date store of information.

What do you dislike?

The software has so many features that it is difficult to break people out of the habit of doing things "like they used to do." In other words, the software gives us the opportunity to be much more efficient, and to keep people from falling through the cracks, but it is hard to break people's old habits so that we can utilize the tool the way it is intended.

Recommendations to others considering the product:

DEFINITELY, DEFINITELY, DEFINITELY buy the coaching package for implementation. Our whole implementation team could not emphasize this enough. The insight we gleaned from the coaching process REALLY helped us to have a much more complete and well-planned implementation than we would ever have been able to figure out on our own.

What problems are you solving with the product? What benefits have you realized?

For our staff, having access to information regardless of location has been great! It is nice not to be tied to an onsite network/server/software package. Our child check-in process has been SO much improved after moving to Church Community Builder. Before, we were struggling to keep our old system up, and it wasn't connected to the main church information, so we frequently had gaps between the systems. Now, it's all one thing, it's very reliable, and it's been fantastic.

Caitlyn G.
Validated Reviewer
Review Source
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"I love CCB - it's makes our lives so much easier!"

What do you like best?

The BEST feature is how well CCB keeps track of people and events. We use it all of the time to set up different classes, take attendance, etc. It's great because it keeps track of everything. Attendance, forms, giving, giftings, etc. It's VERY comprehensive and super user-friendly.

What do you dislike?

The only issue I have ever had with CCB is how minimal the mail merges are. You kind of have to know coding to make the mail merge look sort-of professional. I wish that CCB would build their system to act a little bit more like MailChimp.

Recommendations to others considering the product:

Figure out who they work best with (cross-platform). Also, if you are switching to CCB, make sure you have a dedicated person who will take all of the classes possible for the software, it's such a help, and makes things so much easier.

What problems are you solving with the product? What benefits have you realized?

We have information on everyone available all of the time. As a pastor, if I need to contact someone, I have access to their information on the go. We also use it all of the time to register people for events/conferences and take payments. We were able to connect it with Pushpay, and that made our finance back-end a LOT easier.

Meredith R.
Validated Reviewer
Verified Current User
Review Source
content

"Has BeenIncredibly Helpful! "

What do you like best?

I like the constant improvements that are offered, the responsiveness of the team and the ability to interact with other users to find solutions, discuss best practices and work around difficult issues.

What do you dislike?

Like anything, there are always elements that I wish were more robust. I would like a few more features in mail merges (like scheduling an email in advance) and sometimes find there are some issues with things if you are running multisite

Recommendations to others considering the product:

I recommend the program highly, it has helped us be more efficient and effective with reaching our community. The additional training, blogs, workshops and forums that are available have helped keep us on the front of everything we are doing. The initial set up can be slightly overwhelming with all the new terminology, I recommend spending the money on the coaching -- well worth it!

What problems are you solving with the product? What benefits have you realized?

We have drastically decreased our printing and paper use since implementing CCB. Our communication with our congregation is much faster, we have been able to empower our volunteer leaders on a whole new level since we can release portions of information/access to them without opening everything and since they can access that information from home/ mobile. We have better tracking on new members, a persons growth track and process.

Serena W.
Validated Reviewer
Verified Current User
Review Source
content

"Good for networking, but doesn't have a lot of extra functionality."

What do you like best?

The address-book style directory. This makes it easy to keep track of members of our church and all their personal information. If someone goes to our church, we can contact them through CCB with a lot of ease.

What do you dislike?

The interface is rather complicated to use at times. There are a lot of layers of pages and not a good, intuitive flow. Also, until recently, mobile usability was very low. They recently released a mobile app, but it is pretty glitchy so far.

Recommendations to others considering the product:

Take time to really learn the system, especially if you are an administrator. Your members will have a lot of questions and you will be their first line of defense.

What problems are you solving with the product? What benefits have you realized?

Keeping track of our church members.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Great start of a comprehensive church management system"

What do you like best?

I believe they are truly working hard to make changes and upgrades to the program all the time. It has a decent foundation started.

I love the "Village" (community of users) that CCB has. I can post a question and get a response within an hour usually.

What do you dislike?

They need to do more thorough testing before releasing a new feature. It seems like the simplest things are missing upon rollout.

And you don't have access to the database itself. By that I mean you cannot even do a SQL Select from it. (I totally get why you cannot do anything else, but just a Select?)

Recommendations to others considering the product:

Ask, ask, ask all questions from every department.

What problems are you solving with the product? What benefits have you realized?

All aspects of our church is on this database.

Tony P.
Validated Reviewer
Review Source
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"A Great Shepherding Tool"

What do you like best?

It keeps all of the pertinent information for a church member/visitor all in one place—whether they are saved, baptized, are a member, are involved in small groups, etc., as well as allowing you to take attendance and invite people to serve. It is truly a great tool to shepherd fellow believers in Christ.

What do you dislike?

I don't know if this has to do with the nature of the software or if it is particular to CCB, but it is at times difficult to use. Some features are hard to find. In order to get all that you can out of it, you need to be strong with regard to tech.

Recommendations to others considering the product:

Teach your entire staff to be able to use CCB at full capacity.

What problems are you solving with the product? What benefits have you realized?

It allows us as pastoral staff to stay connected to our congregation and to help them in their walks with Christ.

U
User
Validated Reviewer
Review Source
content

"A Resource for great connection"

What do you like best?

CCB is easy to navigate, and with the app feature, I love the opportunity to quickly access information on other members at my church. I am able to look up contact info, and family demographics quickly so that I can keep up to date on those attending the church. As a ministry leader I also love the easy of making and posting schedules.

What do you dislike?

The differences between the app and the pc version creates some difficulty in being able to fully manage the ministry events, schedules just from the app. Nonetheless, quick edits can be made through the app quickly enough.

Recommendations to others considering the product:

It worked well for us in the beginning stages of our church ministries. However, as we began to increase in size and volunteer management roles, it became a program that did not hold enough resources for us. Therefore I think it is a great beginning program.

What problems are you solving with the product? What benefits have you realized?

Keeping people informed of events, and volunteer schedules is the primary focus of our use of CCB. We also use it for access to member demographics and contact information.

UR
User in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"CCB is very helpful, especially helping a large church not let people drop through the cracks "

What do you like best?

Connects our members, allows us to send out mass messages thru email or texts (twexts), allows members to see their contributions and download them for tax season, connects to our website, easy to use calendar, allows class teachers take roll on their phones. Is easy to use to get contact information for members by just typing a portion of a name.

What do you dislike?

Takes some time to learn. Creating and changing groups of people and admins can get complicated. Just clicking on the wrong setting can create problems within groups. However, their customer service is very helpful and will work with you to fix any problems.

Recommendations to others considering the product:

Watch the videos they provide to learn how CCB works. Very helpful and lets you know of new advances. Stay in communication with their customer service department. They are very helpful and willing. They do their best to help you better understand the program.

What problems are you solving with the product? What benefits have you realized?

Helps us get out important member information thru texts and emails so we reach everyone. We don't have to mail out contribution statements because members can download them. No more paper rolls for class teacher to take and turn in.

AR
Administrator in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"Great Church Software Option"

What do you like best?

I appreciate the easy to use interface that Church Community Builder offers. This program is very intuitive and visually engaging. It is a great all in one church software program that offers a database for your congregants, facility scheduling, sign ups/registration, payment options, giving, group management and more. I also appreciate the frequent updates being made to the software. CCB is regularly improving their product as they receive feedback from users.

What do you dislike?

I dislike some features in the process queue system. These can be a bit cumbersome and difficult to teach ministry leaders.

Recommendations to others considering the product:

Church Community Builder is doing a great job moving to a more mobile friendly platform. I think this will be increasingly helpful in engaging the congregation as time goes on.

What problems are you solving with the product? What benefits have you realized?

One of the greatest benefits we have seen in using Church Community Builder is the ability to run reports and searches very easily. We have also enjoyed using the mobile friendly features of the database for referencing people's information on the go.

Shaina J.
Validated Reviewer
Review Source
content

"Church Community Builder Review"

What do you like best?

It's a great multi-platform tool that will help show metrics for all church members and include all the information in one place. In addition, the website is fairly user-friendly to navigate which is helpful for multiple age groups.

What do you dislike?

There is a very steep learning curve for this product. In addition, navigating the reports is not as intuitive as I would like. It's great that there are multiple platforms for the product, but the mobile application could use some work. Customer service is also not the best- it's hard to hear back from them when needing troubleshooting help.

Recommendations to others considering the product:

It's a great tool to help consolidate and organize information that is necessary for church attendance. I would recommend this product but also test-trial other softwares to see which one is most beneficial for your needs. It's a software that has a decent amount of utilities that you will use, but as far as the bells and whistles you are looking for it may not have all of them.

What problems are you solving with the product? What benefits have you realized?

It connects church members and provides information all in one place. Our church is a little older so providing information for everyone young and old is complicated and used with different platforms. This software helps streamline the communication process.

Anika M.
Validated Reviewer
Review Source
content

"Get what you pay for!"

What do you like best?

I like this company because you can keep everything in one place. It is the "Facebook" for all things church! You are able to track attendance, create small group pages for better communication, as well as post to the whole church information that is needed to get out!

What do you dislike?

The price is a little crazy to think about, but it is totally worth every penny spent. You can downsize everything you use to just this one place. Makes communication to everyone smoother.

Recommendations to others considering the product:

If you want something that is worth the investment you put into your church ministries, this is your company!

What problems are you solving with the product? What benefits have you realized?

We have had better communication with staff, members, and small groups once we switched. It has been so much easier to find pages, people, and events with just a search. Everything that is with our church can be found in this one location no matter what you are looking for.

UR
User in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"Church Community Builder Saves Time"

What do you like best?

I work in our church's Community Development department, which means that I help in coordinating and facilitating 5 local partnerships, 2 national partnerships, and 4 global partnerships. All of that coordination takes time and requires good notes and careful tracking. Church Community Builder allows me to do just that, all while managing groups of volunteers, sending out communications, etc.

What do you dislike?

As a multi-site church, we have people associated with 2 campuses, soon to be 3. Church Community Builder is set-up so that each campus has essentially its own database. So, if you are searching for a particular name and forget to switch back and forth between campuses, you may not find the person you are looking for. It just feels a little clunky at times.

Recommendations to others considering the product:

If you work with any number of volunteers, church members, or donors, this software is for you. You can easily track involvements, connections, families, donations, etc. all in a single place. Plus, we use this for fundraising for our Service Teams, and sending out a link to friends and family for all donations to come in through a single avenue is a huge time-saver!

What problems are you solving with the product? What benefits have you realized?

Church Community Builder allows us to track volunteers in each branch of our ministry, easily communicate with them via email, and even create events in a shared calendar that everyone sees. Additionally, as an admin at the church I work for, CCB allows me to reserve rooms, rent out resources, and calendar events in conjunction with the other admins so that nothing is double-booked.

Ken W.
Validated Reviewer
Verified Current User
Review Source
content

"Cloud CMS done well with a few exceptions"

What do you like best?

Reliable and secure. We've been using CCB for about five years now and have had no real reliability issues. Moving our data into the cloud was pretty painless and reduces a lot of the risk of hosting on site.

What do you dislike?

I've been asking for years for the software to be more International friendly. For example, their forms input doesn't account for differences in addressing schemes in different countries. Our ministry has an international outreach and collecting addresses from people in other countries is problematic.

Recommendations to others considering the product:

Be sure to get the on boarding help and mentoring from CCB. It's very helpful to get your church moving in the right direction.

What problems are you solving with the product? What benefits have you realized?

Donation management, fundraising, outreach, small group communication, and children's checkin.

Adam H.
Validated Reviewer
Verified Current User
Review Source
content

"Always Amazing, But Also Lacking"

What do you like best?

Clean interface that is fairly intuitive. The program is massive, so there's a lot to know if you're the Master Admin. But help section is incredible with lots of videos and articles. They also have really, really good support to answer questions in a timely manner.

Check-in for our kids ministry has been great. Runs smoothly, great reports, and allows us to track attendance.

Reporting on data in the database is great. LOTS of options for various things. System reports are great, but you can customize your own too. It'll even email the report to you on a schedule if you want.

Quite simply, it's just nice having so much information in one place. Working at a church with thousands of people I don't know how anyone does it without ChMS these days. CCB is definitely one of the best options out there.

What do you dislike?

In a world driven by phones, CCB is terrible on a mobile device. I know they are working on creating a better experience, but it's not like people just started using phones for everything. As a leader in the ChMS industry I think they should have had this figured out 2 years ago. This is the number one knock on CCB.

While their Scheduling module and Room/Resource reservation module are both great, we find ourselves using other software that is better. I know it's hard to put EVERYTHING into one piece of software, but in a perfect world I wouldn't feel the need to be paying for 2 other SaaS that do the same things as CCB.

Reports are good, but I often run into wanting information in a specific way that I can't get without Excel manipulation.

Recommendations to others considering the product:

A better mobile experience is on the way. If you're willing to be patient for that, I don't think you can find a better ChMS.

What problems are you solving with the product? What benefits have you realized?

Each department previously had their own "database" of sorts. This centralized everything. We've also moved every church member's giving info here so they have access at all times. Forms for events are all done in CCB, as well as the payment. Everything is matched/linked to their profile.

We've created ways to track new people through our church, as well as ways to track volunteers through our interview process. Employees go through on-boarding and and an exit process that is kept in CCB.

All individual attendance for birth thru 6th grade is done in CCB. Jr. High, High School, and main service are all kept in CCB as well with head counts. Many small/life groups and other discipleship gatherings track attendance as well. It's great to know who is involved in your church and where. Gives a great view of the life of your church family.

Amy G.
Validated Reviewer
Review Source
content

"There isn't a better database system for the Low cost. "

What do you like best?

Church Community Builder is easy to navigate. We love the online giving portion as well as the ease of making online payments through forms. We use that feature quite a bit. Emails for information purposes are quick and easy using the mail merge feature. Process Queues allow us to keep track of visitors getting connected. It definitely has some great features.

What do you dislike?

The custom support aspect of CCB is a little frustrating. I would like to be able to just chat with someone online or the over the phone when I have a question about something particular. Instead you have to submit a ticket (email) and then wait for a reply. They are fairly quick in replying but it's not the same as being able to talk to a person.

What problems are you solving with the product? What benefits have you realized?

Easier communication to church members through mail merges. The report function is very helpful in gathering information/data about church activity.

Jody R.
Validated Reviewer
Review Source
content

"CCCB"

What do you like best?

Its flexibility is great, but the main thing I enjoy is the process building. It allows me to see how people are matriculating through our congregation.

What do you dislike?

Figuring out the scheduling capacity is not that easy.

Recommendations to others considering the product:

Make sure to take the training option. It was extremely helpful. Kristy was invaluable in letting us understand HOW to use the software. Not just in a general sense, but in order to be effective with it.

What problems are you solving with the product? What benefits have you realized?

We are trying to track how people come through our church, how they serve, where they serve, and if they are overused. But most importantly, we are checking for rites of passage in their faith life as well as trying to see if we have been seeing them fall through the cracks.

AR
Administrator in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"CHMS"

What do you like best?

The customer service is excellent. The ease of use for administration is excellent. The reporting is very robust.

What do you dislike?

The software needs to be more scale-able. It tends to work great for small oganizations.

As organization grow so do their needs and ability for customization. It would be great to have better access to customizable content.

Recommendations to others considering the product:

It all starts with the congregation. What ages are they? Do they need access to mobile content? Are you going to use CCB as a social networking platform? Or simply as a CHMS?

What problems are you solving with the product? What benefits have you realized?

Tracking our member base and helping connect them to Christ through resources that are most relevant to them (pastoral care, group involvement, financial coaching, etc). We have been able to get a good grasp of the processes that connect people.

Adam B.
Validated Reviewer
Verified Current User
Review Source
content

"A decent Church management software solution"

What do you like best?

The recent update to be increasingly mobile friendly is a change that I have really appreciated

What do you dislike?

There are many things that don't make logical sense when going to use the program.

Recommendations to others considering the product:

For smaller churches I prefered the Breeze chms but for power users CCB is about as good as its going to get.

What problems are you solving with the product? What benefits have you realized?

CCB helps us to keep track of our membership and their involvement. Their form building is one of the most useful things that i utilize this software for.

John M.
Validated Reviewer
Verified Current User
Review Source
content

"Great user experience and fantastic support. "

What do you like best?

CCB is very user friendly which makes it very easy to engage volunteers with our data management and communication strategy.

What do you dislike?

When exporting data to excel, the information often appears in a format that is difficult to view clearly and usually requires reformatting.

Recommendations to others considering the product:

I would recommend taking advantage of CCB's implementation training if at all possible. It helped the process go off with relative ease for our team.

What problems are you solving with the product? What benefits have you realized?

Church Community Builder allows our organization to easily and effectively manage information about members.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"CCB Review"

What do you like best?

CCB is easy to use and easy to make changes. It is user friendly and how to do things is basically innate. I went through a long training process as we switched over but the things I do Day-to-day don’t need a lot of training.

What do you dislike?

There have been things that we would like to be able to do and we’ve been told that it’s coming soon (or that they’ve heard that often and it will eventually be added). Also anytime there is a technical question we have to funnel it through one person in our church.

What problems are you solving with the product? What benefits have you realized?

Checking in children and tracking new people (and regular members). It’s a great communication tool, as well as a great ‘directory’.

Kellye S.
Validated Reviewer
Verified Current User
Review Source
content

"Church Community Builder has helped us connect with people easily and efficiently. "

What do you like best?

Very User Friendly. The system is intuitive.

The check in system .

Everything you need in one place.

It is web based so it can be accented anywhere/anytime.

Inside of scheduling, I do like that volunteers can log in and block out their own dates. It helps us keep all 200 of the volunteers we oversee (just in children's ministry) straight and connected.

What do you dislike?

I do not like that the scheduling cannot be changed without totally removing a person. I just want to drag and drop people from different positions.

I would love to see an app developed.

Recommendations to others considering the product:

The check in system is easy to use.

Training of key volunteers is a must. Make a plan. It won't just happen.

I would say - do it. You will not regret switching to Church Community Builder. This system has gotten our staff on one page working together to stay connected with people in the church.

What problems are you solving with the product? What benefits have you realized?

We needed a new database and check in system of the kids and this has done that and more.

Volunteers and attenders are able to edit their own information.

UN
User in Non-Profit Organization Management
Validated Reviewer
Review Source
content

"Full-featured, simple-to-use"

What do you like best?

The UI makes it useable by just about anyone. It's very simple, approachable, and easy to understand. We found that most people would use it for just one feature (such as checkin or event registration). In those cases especially, it's easy to pickup, explain, and become pretty well-versed in that little part of the system.

What do you dislike?

There are so many different features that it's easy to get overwhelmed by all the utility potential. There's a lot to be onboarded on. I wouldn't just throw a new volunteer on this system and hope that they figure it out. But because CCB's support is so world class, over a good period of time, you (or any of your team members) will eventually feel as confident as possible in utilizing it fully.

Recommendations to others considering the product:

This is a great system to look into. The features and simplicity are second-to-none. If it works in your church's budget, this is the solution you probably hope exists. Do your research, call them up, and prepare to be really impressed.

What problems are you solving with the product? What benefits have you realized?

It's a one-stop shop for all of your church activities and databases to utilize one another. The fact that all parts of the church can use it makes it a great "one place" to have all events and everything else.

Misti J.
Validated Reviewer
Verified Current User
Review Source
content

"Great database for our congregation!"

What do you like best?

There is a lot of room to grow when using this database for your congregation and staff members!

What do you dislike?

I wish it was easier to implement, it was very difficult to get our entire staff and congregation to use this database.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of process queues among our staff and communication from our staff to our congregation!

UR
User in Religious Institutions
Validated Reviewer
Review Source
content

"CCB"

What do you like best?

I like that there is easy access to your financial giving. There are reports that can be generated, and users are able to access online. I also like that you are able to get information on individuals. If there is someone I'd like to send a birthday card to, then that information can be easily found.

What do you dislike?

It is not too easy to navigate and it feels a little clunky. It can be difficult to get everyone to update their profiles or have their up-to-date information.

Recommendations to others considering the product:

It seems to be going in the right direction as having message boards, calendars, people to contact and financial giving. I would recommend to compare it with other similar products to see if it is right for you.

What problems are you solving with the product? What benefits have you realized?

A way to build community while also accessing financial giving. It has the benefit of easily accessing financial giving through the site. It also has the calendar feature which can be accessible to everyone in the church for events.

AR
Administrator in Religious Institutions
Validated Reviewer
Review Source
content

"Easy peasy and going in the right direction"

What do you like best?

The software is super intuitive. It's easy to use and all of our staff that use it figured things out on their own. They have a very helpful and searchable FAQ section as well.

What do you dislike?

There are some very obvious and needed features that have not arrived yet. But since their staff is so responsive and open to feedback, hopefully those things will come! Specifically, there needs to be a Kiosk function in the giving software.

Recommendations to others considering the product:

If you need a kiosk option for your giving platform or registrations platform (want people to be able to sign themselves up for things at your church), do not pick this software. All elements work wonderfully but not having a kiosk function means we have to use a web interface and have a staff member manage the sign-ups or giving station at our church pre and post services. It's very invasive. Kiosk is absolutely necessary! HOWEVER, Planning Center and Church Center Online are consistently improving and redesigning things so hopefully it will come in the near future.

What problems are you solving with the product? What benefits have you realized?

Recurring giving and donor management

Lance C.
Validated Reviewer
Verified Current User
Review Source
content

"Good comprehensive software for Churches"

What do you like best?

Integration of communication, calendaring, group life and directory and especially the twext feature

What do you dislike?

Cumbersome logging in, difficult to get people to respond to volunteer opportunities which holds up the program from notifying others.

Recommendations to others considering the product:

You need to pay for the training - very important

What problems are you solving with the product? What benefits have you realized?

Keeping track of people's contact, group life interaction and notifications about events

ER
Executive Sponsor in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"Good solid standard"

What do you like best?

The team at CCB really communicates and tries to find out your needs. They have been very helpful at training us and showing us how the software can do what we need it to do. It is very customizable and integrates well with other software we use.

What do you dislike?

No software is perfect. Although CCB is very user friendly, we would like to be able to customize it even further. Sometimes they are slow to get out what they say "is coming."

Recommendations to others considering the product:

Solid platform with a great team backing it up.

What problems are you solving with the product? What benefits have you realized?

CCB is a great database solution and reporting system for our staff team. We are able to get most of the information we want and need.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Amazing Product!!"

What do you like best?

The reports, the village, user ability ease, ease of admin use, help desk, how it fits. How hard the team works to incorporate and continuously roll out new options.

What do you dislike?

A few things could be improved but I’m sure they’re being worked on. Things such as, more metric options, more private notes, etc.

What problems are you solving with the product? What benefits have you realized?

This product fills in so many gaps. It makes following up with our congregation simple, tithing/giving with ease, communicating with people on all levels.

Gabriel S.
Validated Reviewer
Review Source
content

"Great people first platform"

What do you like best?

By far the best platform for connecting with people and creating systems.

What do you dislike?

At first I didn’t like that there was no mobile app but one was launched this month and I am loving it.

Recommendations to others considering the product:

Decide on what is most important to your church at the stage you are at. What are the main items needing to be addressed with your ChMS platform and are you needing check in or not.

What problems are you solving with the product? What benefits have you realized?

We are able to manage small groups and ensure our teams and parents are always communicated to as a means to keep everybody on the same page.

UM
User in Marketing and Advertising
Validated Reviewer
Review Source
content

"Great Solution for Your Church"

What do you like best?

This is a great solution for churches needing to get more of there data in one place. As a volunteer for my church I use it to stay connected with my serve schedule as well as communicate with other church members. It's a great resource for our children's ministries too.

What do you dislike?

As a volunteer in the children's ministries it would be great for the leaders to actually be able to attach our lesson plans to the service assignment and get them in our email. That feature is limiting.

Recommendations to others considering the product:

It's worth looking at if you are a church that needs a better data solution.

What problems are you solving with the product? What benefits have you realized?

Knowing when I serve and if I need to find a replacement it is easy scheduling that. Communication in one simple place makes serving at church easier.

AR
Administrator in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use but has limitations"

What do you like best?

I like that you can email and text people in groups easily

What do you dislike?

Registering for an event has huge limitations. It does not work if you need to have a deposit for an expensive event.

Recommendations to others considering the product:

If you don't have a lot of complicated registrations and you want to communicate easily with the people in your church, CCB would be a good fit for you.

What problems are you solving with the product? What benefits have you realized?

I like that the company is willing to update the product to make it a better and have more tools for the user.

AM
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source
content

"Product Grows with Your Church"

What do you like best?

This product is great for growing churches. The people at CCB know what it means to run a church and all of its ministries. All of their updates are informed by their user base and popular suggestions are added quickly. The cost of the product is based on how many people are actively attending your church keeping it affordable and allow it to grow with you.

What do you dislike?

Their mobile capabilities as of 2015 did not include an app but only a mobile website view.

Recommendations to others considering the product:

A fantastic option for those who are looking for tech solutions but not ready to make a heavy financial investment.

What problems are you solving with the product? What benefits have you realized?

Database management, tracking assimilation, event planning & registration, volunteer organizing, resource assigning, online donations & reporting.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Great management tool"

What do you like best?

Ease of use, ability to work around things to almost do anything

What do you dislike?

Email capabilities are minimal, too many options sometimes leads to

Confusion

Recommendations to others considering the product:

Great resource for managing small groups, and events, not a great resource for email management and communication with volunteers/church members. Also not super easy for just members of the church to use who are not trained in CCBs functions. Training is needed.

What problems are you solving with the product? What benefits have you realized?

Keeping track of people and groups is simple

U
User
Validated Reviewer
Verified Current User
Review Source
content

"Is the bases for our database"

What do you like best?

I like how they are updating their scheduling system

What do you dislike?

The scheduling system is not as good as it should be yet.

Recommendations to others considering the product:

Change the scheduling system to fit with looking at the service times and compare over several weeks.

What problems are you solving with the product? What benefits have you realized?

How to schedule volunteers. How to track people in the church. How to checkin kids at events.

UR
User in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"Manage people and tasks in one program"

What do you like best?

You can make team and schedule needs that people can sign up for or you can schedule them. I like that staff can leave notes on individual and profiles to share important information.

What do you dislike?

Mobile version is not adequate for use.

Recommendations to others considering the product:

You will find it makes life easier as all information is in one place and individuals can use the program from staff to members.

What problems are you solving with the product? What benefits have you realized?

One place for information, donations, schedules, and more

Penny L.
Validated Reviewer
Verified Current User
Review Source
content

"Using it for the Children's Ministry"

What do you like best?

The ease of checking children in on Sundays

What do you dislike?

Making labels for mailing letters from multiple groups

What problems are you solving with the product? What benefits have you realized?

The ease of checking in children. Being able to reprint name tags/parent tag on the same morning.

Jessie C.
Validated Reviewer
Review Source
content

"User friendly!"

What do you like best?

Once I was trained, it was easy to navigate. I loved the usefulness of being able to do everything all on one site! Scheduling, accept or decline, record attendance, etc.

What do you dislike?

It took awhile to get trained and know how to use everything.

What problems are you solving with the product? What benefits have you realized?

Helped record attendance to see who is consistant in connect groups and also share with our leaders what is going on in each connect group.

UR
User in Religious Institutions
Validated Reviewer
Review Source
content

"Trial/Evaluation use of CCB"

What do you like best?

Very in-depth look at people's profiles. Knowing more about them through their history, involvement and spiritual giftings is pretty cool.

What do you dislike?

A little TOO much for us right now – seemed very time consuming with the staff we currently have, but a very viable option for the future.

Recommendations to others considering the product:

This tool seems like it could do a great job, but make sure you use all of the capabilities it provides, otherwise it could be a waste.

What problems are you solving with the product? What benefits have you realized?

It could help us better minister to our people, but it wouldn't work well with our current situation. I can see us using something like this in the future.

UR
User in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"Great Software"

What do you like best?

Great tool for church systems. The financial side is incredibly robust, and the option to create groups for nearly any scenario makes communication with the people in those groups super easy.

What do you dislike?

They need to devote way more time and resources to their app. It works alright, but is extremely limited in its capabilities.

What problems are you solving with the product? What benefits have you realized?

Tracking people/attendance, organizing people, mass communication, financials.

AR
Administrator in Religious Institutions
Validated Reviewer
Review Source
content

"CCB Review"

What do you like best?

I like that the templates for emails can be saved in there. We switched from CCB to Planning Center online. PCO doesn't have this capability yet and it is frustrating.

What do you dislike?

They allow volunteers to just decline a shift and that's that.

I also don't like that they seem years behind the other church management systems out there. Not quickly advancing.

Recommendations to others considering the product:

This system is slow advancing. If you are a progressive church that needs more than the "basics" within a system, I would go planning center online all the way.

What problems are you solving with the product? What benefits have you realized?

Much more organized for sure prior to no management system. But still a ways to go!

Carlene V.
Validated Reviewer
Verified Current User
Review Source
content

"Low cost and easy to use"

What do you like best?

The interface of CCB is clean and easy to understand. The system really is worth the money.

What do you dislike?

I wish it had an email builder similar to mailchimp.

What problems are you solving with the product? What benefits have you realized?

Database functionality, email, volunteer scheduling, group management.

Kate from G2

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