The capability of consolidating all our social media discussions on one clean dashboard has been groundbreaking to our support department. It is now easy to keep up with the references and queries in other media without skipping a beat. The intelligent routing capabilities will guarantee that the requests by guests and hosts are promptly forwarded to the appropriate specialised team in order to address it at a faster rate. The shared inbox has been very useful in enhancing our communication within the organisation and we have been able to tag and make personal notes in the inbox without any inconvenience. It has actually made our work processes much smoother and has made our service to customers much better. Review collected by and hosted on G2.com.
Our first implementation and integration was a dedicated effort to fit into our complex workflow but the long term benefits have well compensated this original investment. Review collected by and hosted on G2.com.
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