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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
Contact Us
$149.00 Per Month
Birdeye
Star Rating
(3,689)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansChekkit
Star Rating
(154)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149.00 Per Month
Learn more about ChekkitSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in its Patient Feedback Management feature, scoring 9.2, which reviewers mention helps businesses effectively gather and analyze customer feedback, enhancing their service quality.
- Reviewers mention that Chekkit shines in Two-Way Text Messaging, with a score of 9.6, allowing for seamless communication with customers, which users on G2 find crucial for maintaining engagement.
- G2 users highlight that Birdeye's Quality of Support is rated at 9.4, with many reviewers saying that the responsive customer service team significantly improves their overall experience with the software.
- Users say that Chekkit's Live Chat feature, rated at 9.2, is particularly effective for real-time customer interaction, which reviewers mention as a key factor in increasing conversion rates.
- Reviewers mention that Birdeye's Ease of Setup is rated at 9.1, with many users reporting that the onboarding process is straightforward, making it accessible for small businesses without extensive technical resources.
- Users on G2 report that Chekkit's Customization Interface scores 8.3, with some reviewers expressing disappointment in its flexibility compared to Birdeye, which offers more robust customization options.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Chekkit
Chekkit Pricing
$149.00
Per Month
We help local businesses get more leads, convert more leads to new sales, and turn new customers into lifetime customers that keep coming back.
- All-in-one Inbox
- Reviews
- Textchat
Free Trial
Birdeye
Free Trial is available
Chekkit
Free Trial is available
Ratings
Meets Requirements
9.3
3,158
9.4
113
Ease of Use
9.3
3,213
9.6
113
Ease of Setup
9.1
2,299
9.6
62
Ease of Admin
9.3
1,909
9.6
62
Quality of Support
9.4
3,018
9.7
108
Has the product been a good partner in doing business?
9.5
1,911
9.8
62
Product Direction (% positive)
9.5
3,122
9.5
101
Features by Category
Messenger
8.8
383
|
Verified
9.5
17
8.6
381
|
Verified
Feature Not Available
8.8
386
|
Verified
9.2
26
8.9
383
|
Verified
8.3
19
Channels
8.9
399
|
Verified
9.0
20
8.9
390
|
Verified
8.9
28
9.0
399
|
Verified
9.5
29
8.1
324
|
Verified
9.0
13
8.3
316
|
Verified
8.7
13
Customers
8.9
388
|
Verified
9.1
19
8.7
377
9.4
20
9.0
386
|
Verified
8.9
21
8.7
370
|
Verified
9.1
18
8.6
351
9.3
20
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
267
9.4
14
9.1
266
9.6
17
8.8
244
Feature Not Available
9.0
278
9.1
17
Feature Not Available
9.0
15
8.8
242
9.0
14
8.9
253
9.4
14
Feature Not Available
9.6
15
SMS Platform
9.0
261
9.0
15
9.0
261
8.6
15
8.6
203
9.5
10
8.4
206
8.8
10
8.2
188
Feature Not Available
8.6
204
Feature Not Available
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Channels
Not enough data
9.0
32
Not enough data
8.9
20
Not enough data
Feature Not Available
Design
Not enough data
8.9
25
Not enough data
9.2
22
Not enough data
9.0
40
Not enough data
9.4
37
Not enough data
9.4
28
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.9
445
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
487
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
354
Not enough data
9.1
384
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
412
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
406
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
454
Not enough data
8.9(won by default)
455
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
445
Not enough data
7.9(won by default)
424
Not enough data
8.4(won by default)
422
Not enough data
8.4(won by default)
376
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
466
Not enough data
8.0
414
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
210
Not enough data
8.0
189
Not enough data
8.8
203
Not enough data
7.8
187
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
231
Not enough data
8.7
222
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
238
Not enough data
8.8
225
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.9
222
Not enough data
9.0
236
Not enough data
Generative AI
8.4
154
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
530
Not enough data
8.6
521
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
427
Not enough data
8.7
420
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
339
Not enough data
8.8
331
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
353
|
Verified
9.1
43
9.1
378
|
Verified
9.0
45
8.6
267
8.7
21
9.2
353
|
Verified
9.1
37
8.4
244
Feature Not Available
Internal Use
8.8
499
|
Verified
8.8
33
9.0
349
|
Verified
9.1
41
8.7
267
9.4
29
8.8
273
9.0
29
9.2
331
|
Verified
Feature Not Available
8.7
271
9.0
30
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
8.9
9
Not enough data
9.2
8
Process Management
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
9.3
7
System Management
Not enough data
9.3
5
Not enough data
9.4
6
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1819
|
Verified
9.6
57
|
Verified
8.6
1418
|
Verified
9.5
49
|
Verified
8.8
1602
|
Verified
9.0
44
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1591
|
Verified
9.1
40
|
Verified
9.2
1853
|
Verified
9.4
59
Media Monitoring
8.7
1617
|
Verified
8.8
42
|
Verified
8.6
1439
|
Verified
8.8
42
|
Verified
8.4
1268
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
297
Not enough data
8.0
289
Not enough data
8.2
290
Not enough data
8.2
288
Not enough data
8.1
292
Not enough data
8.1
287
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Chekkit are categorized as SMS Marketing, Conversational Marketing, Online Reputation Management, and Live Chat
Unique Categories
Birdeye is categorized as Patient Engagement, Payment Processing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, and Answer Engine Optimization (AEO)
Chekkit is categorized as Enterprise Feedback Management and Customer Communications Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chekkit
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.4%
Construction
7.6%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.8%
Retail
17.0%
Luxury Goods & Jewelry
9.8%
Furniture
5.9%
Marketing and Advertising
5.2%
Consumer Services
5.2%
Other
56.9%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How to organize messages without losing information that may need to be referenced at a later time.
1 Comment
DF
Hi Teegan, to archive a message there is a "Close Message" feature that will put all messages in the closed tab.
Thank you for your feedback on an...Read more
Can you please add a "Save All Attachments" feature for both PC and phone application?
1 Comment
DF
Hi Robin,
Thanks for your feedback! Could you please clarify? Do you mean save all attachments that have been sent and received in the conversation? If...Read more
Chekkit has no more discussions with answers
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