FF's Accounting package (FFA) is hosted on the Salesforce platform, allowing a lot of flexibility and customizations to meet business needs. That said, the product comes out-of-the-box with all the primary functionality most businesses would require. They are also making inroads with a lot of the weaker areas of the product, and the roadmap in these areas is reasonably strong.
However, the strongest area of FFA is when you partner it with the rest of the Financial Force solution. In our case, we also use PSA and the fairly seamless integration between the 2 products is a huge win. Review collected by and hosted on G2.com.
We are based in Australia and the localisation of the product is currently fairly limited. It is on the roadmap, but basic functionality like bank feeds and BAS reports do not exist, which can be a difficult discussion with stakeholders when put aside a lot of other products that offer this out-of-the-box.
With the flexibility of the system comes a learning curve. Users have to be prepared to learn the ins and outs of the system, and how the data model fundamentally works, to get the most out of it. You will need a technical system administrator who has the time to dedicate to managing the product.
The user interface can sometimes be clumsy and confusing, or it can take several clicks to do basic tasks. I believe this will improve over time but is a current limitation. Review collected by and hosted on G2.com.
