# CallShaper Reviews **Vendor:** CallShaper **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 ## About CallShaper Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale. Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency. With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money! ## CallShaper Reviews ### 1. Callshaper is the by far a great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy L. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about CallShaper?** What I like is that Call Shaper makes everything so easy. Even if you're a newbie or not tech-savvy like me. Every detail, tab, and function is easy to find and I guarantee you one of the best tools for making a call. Also, it is easier to connect with the Customer Support. **What do you dislike about CallShaper?** I can't think of a negative side of Call Shaper because it's by far the best but I can give a suggestion instead. It would be best if the buttons or tabs were larger. **What problems is CallShaper solving and how is that benefiting you?** Once the phone call is in, the script automatically pops up, real time! ### 2. One of the best tools **Rating:** 4.0/5.0 stars **Reviewed by:** Earvie P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about CallShaper?** it is easy to navigate, and update! it has all the tools needed to complete our tasks. **What do you dislike about CallShaper?** I don't have any dislikes to the platform as it always made our job easy. **What problems is CallShaper solving and how is that benefiting you?** Any customer's concerns. We can easily cater to them using this tool. ### 3. It was fine. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Dean C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about CallShaper?** It's user-friendly. It's very easy to use and the wordings are comprehensive. **What do you dislike about CallShaper?** None that I could think of. I'll write a review when I see something that I dislike about it, but right now, there isn't. **What problems is CallShaper solving and how is that benefiting you?** Simply for call tracking. It gives me the data I need. ### 4. always exceed my expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Nimfa B. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about CallShaper?** An easy way to communicate and to address my issues/concern in a timely manner **What do you dislike about CallShaper?** Long waiting. However,this is just rare since they have enough heads to cover the queue **What problems is CallShaper solving and how is that benefiting you?** All! all concerns and issues regarding a certain products,etc.its the best way to address it asap ### 5. user friendly dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Smita P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about CallShaper?** Very user-friendly, easy-to-understand dialer. Dialer management. Local touch bucket. Will be able to suppress a bit of the issue persisting due to spam that totally cannot be overcome, but it will not affect productivity because of call shaper. **What do you dislike about CallShaper?** Everything was perfect until we used everything, and they would make changes if you needed anything. **What problems is CallShaper solving and how is that benefiting you?** nothing - [View CallShaper pricing details and edition comparison](https://www.g2.com/products/callshaper/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+21%3A26%3A08+-0500&secure%5Bsession_id%5D=9d2d7c4e-1dd7-481e-a134-2a90952e28a6&secure%5Btoken%5D=902ecbd2eb82587840d566c96dc27ea8eb1688c0754fd5e781b373bc067b7613&format=llm_user) ## CallShaper Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Generate Location - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top CallShaper Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,311 reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) - 4.5/5.0 (8,854 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)