--- title: CallFinder Reviews meta_title: 'CallFinder Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how CallFinder works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 27 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CallFinder Reviews **Vendor:** 800response **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 27 ## About CallFinder Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Turn everyday conversations into coaching and growth opportunities. Unlike systems that rely solely on automation, we blend AI precision with the human element of coaching to drive real behavioral change. With our new AI-powered Coaching Module, CallFinder bridges the gap between human insight and machine intelligence; automating QA, surfacing coachable moments in real time, and giving leaders the tools to deliver consistent, personalized feedback at scale. The result: stronger agent performance, measurable ROI, and actionable insights that ensure you never miss an opportunity to improve customer experience or call quality. ## CallFinder Pros & Cons **What users like:** - Users appreciate the **real-time data sharing** feature of CallFinder, enhancing team collaboration and user experience. (1 reviews) - Users appreciate the **user-friendly design** of CallFinder, valuing real-time data access and easy team sharing. (1 reviews) - Users appreciate the **user-friendly interface** of CallFinder, enabling easy access to real-time data sharing with teams. (1 reviews) - Users find the **transcriptions of calls** incredibly helpful for quickly skimming long conversations and improving efficiency. (1 reviews) - Users find the **transcription feature** of CallFinder incredibly helpful, especially for skimming through long calls. (1 reviews) - Users find **transcription accuracy** invaluable, particularly for skimming lengthy calls effectively and efficiently. (1 reviews) **What users dislike:** - Users suggest improvements to the **filtering issues** for better user experience in CallFinder. (1 reviews) - Users mention some **mild UX shortcomings** with filters that detract from the overall experience of CallFinder. (1 reviews) ## CallFinder Reviews ### 1. Callfinder is helpful for tracking performance and making sure that we are doing a good job. **Rating:** 3.0/5.0 stars **Reviewed by:** George G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2020 **What do you like best about CallFinder?** It is fairly user friendly for finding calls. I have noticed that I don't seem to have many glitches or issues with using the interface. I have found that it can be used for a variety of purposes. I use it for everything from listening to the calls of people on my team to ensure high customer service, clear communication, to make sure they are meeting the requirements of what we need to present in each call we use. I also use it to track my own performance and compare how I have improved or what bad habits I may have picked up without realizing it. Listening to your own call can often give you new insight to what things you may need to change or improve in yourself and this is a great tool for being able to monitor my progress and make adjustments as needed. **What do you dislike about CallFinder?** Sometimes I have a hard time navigating the various functions of the website. There doesn't seem to be much in the way of resources for navigating the website and getting started. Once you have been using it for awhile it seems to be pretty straightforward, but I had to complete a separate training that is specifically on just using callfinder to be able to use it properly. It is not a very intuitive system for someone to just pick up and use the first time without some confusion or difficulty. **Recommendations to others considering CallFinder:** It is a good tool for being able to track performance and I have found it is easy to use after some training on the basics. I would recommend this program. **What problems is CallFinder solving and how is that benefiting you?** No problems so far. I have not noticed any crashing or major issues with the callfinder interface. The benefits I have realized ranged from tracking team progress, individual progress, maintaining a high level of customer service, and ensuring we are meeting our clients needs. **Official Response from Jeanne Landau:** > Thank you for the feedback, George. We appreciate your comments and I'll be sure to share your thoughts with the CallFinder Analyst team, as well as Development. ### 2. Restrictive requirements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about CallFinder?** I like the core value that the platform offers and the ability to share out specific calls. It provides an ability to access our customers experiences in ways that are not otherwise possible. **What do you dislike about CallFinder?** I understand the difficulties in searching and filtering by human language and needing something to search for, but I have found that the requirements for identifying very specific words or phrases means that I will only find calls that match what I already know. I I am trying to identify calls with that match a theme or intent but have no idea what language is used, it's very difficult to do discovery. The interface for searching for and filtering calls is also not intuitive. **Recommendations to others considering CallFinder:** Be experimental in your language to capture the most accurate responses. **What problems is CallFinder solving and how is that benefiting you?** I am trying to understand the nuanced needs of customers whose interactions end in specific results. **Official Response from Jeanne Landau:** > Thanks for sharing your feedback - we always appreciate hearing from our clients. We'll be sure to pass along your comments to the CallFinder Analyst team. ## CallFinder Discussions - [What is CallFinder used for?](https://www.g2.com/discussions/what-is-callfinder-used-for) - [View CallFinder pricing details and edition comparison](https://www.g2.com/products/callfinder/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A30%3A43+-0500&secure%5Bsession_id%5D=547696db-f2be-4f91-a006-c15df7a3d252&secure%5Btoken%5D=e6a8fb726e6494e6ca9df2e86d08afd3e731baa5b79117130c631dbb097b1899&format=llm_user) ## CallFinder Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Quality Assurance** - Evaluation - Calibration - Reports **Compliance** - Regulations - Updates - Exemptions **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Management** - Scrubbing - Blocking - Campaign Management - Screening **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Performance** - Third-Party Integrations - Compliance **Integration** - Phone Systems - Marketing & CRM - Third-Party **Generative AI** - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top CallFinder Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - 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