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Compare CallFinder and CallMiner Eureka 
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At a Glance
Market Segments
Mid-Market (88.5% of reviews)
Mid-Market (48.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
CallFinder
Star Rating
(26)4.4 out of 5
Market Segments
Mid-Market (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 2 pricing plansCallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in call analysis with a score of 8.9, while CallFinder's score of 8.1 indicates it may not provide as comprehensive insights into call data. Reviewers mention that the detailed analytics in CallMiner help in identifying trends and improving customer interactions.
- Reviewers mention that CallFinder has a superior ease of setup with a score of 9.0 compared to CallMiner's 7.6. Users on G2 appreciate how quickly they can get CallFinder up and running, which is particularly beneficial for teams looking to implement solutions without extensive downtime.
- G2 users highlight CallMiner's strong quality of support, scoring 9.0, which is slightly lower than CallFinder's 9.4. Users say that CallFinder's support team is very responsive and helpful, making it easier for users to resolve issues quickly.
- Users report that CallMiner's machine learning capabilities score 8.2, which is slightly better than CallFinder's 7.5 in AI text generation. Reviewers mention that CallMiner's machine learning features help in automating insights and improving efficiency in call handling.
- Reviewers mention that CallFinder shines in training features, scoring 9.1 compared to CallMiner's 8.4. Users say that the training resources provided by CallFinder are extensive and user-friendly, making it easier for new agents to get up to speed.
- Users on G2 report that CallMiner's product direction is rated highly at 9.6, indicating a strong vision for future updates and features, while CallFinder's score of 8.7 suggests it may not be as forward-thinking. Reviewers say that this gives CallMiner an edge in long-term planning and adaptability to market changes.
Pricing
Entry-Level Pricing
CallFinder
CallFinder Acuity
Contact Us
CallFinder Acuity is our full-solutions suite and includes automated scorecards and Managed Client Services.
With CallFinder Acuity, you get everything that comes with CallFinder View, plus automated scorecards. Your entire team will have access to in-depth evaluations of every agent, and every agent team, providing 100% visibility into your customer interactions. Use CallFinder’s automated scorecards to assess agent knowledge gaps, uncover performance trends, and identify agents who perform well, and which agents need more coaching.
- Automated Scorecards
- Managed Client Services
- Searchable Call Transcriptions
CallMiner Eureka
No pricing availableFree Trial
CallFinder
Free Trial is available
CallMiner Eureka
No trial information availableRatings
Meets Requirements
8.3
24
8.7
175
Ease of Use
7.6
25
8.3
176
Ease of Setup
9.0
7
7.6
107
Ease of Admin
9.0
7
8.1
110
Quality of Support
9.4
22
9.0
171
Has the product been a good partner in doing business?
10.0
7
9.4
116
Product Direction (% positive)
8.7
26
9.7
175
Features by Category
Call Analytics
Not enough data
8.7
63
|
Verified
Not enough data
7.9
57
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.3
49
|
Verified
Agent Performance Management
Not enough data
8.8
60
|
Verified
Not enough data
8.2
67
|
Verified
Not enough data
8.1
57
|
Verified
Generative AI
Not enough data
8.3
19
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Quality Assurance
8.1
15
8.8
92
8.1
15
8.5
85
7.6
16
8.2
93
Engagement
8.9
16
8.6
92
8.9
15
8.1
93
9.1
16
8.4
87
Performance
7.9
13
8.0
74
8.9
14
8.8
91
Generative AI
Feature Not Available
7.7
31
Feature Not Available
7.7
30
Compliance
8.6
11
Not enough data
8.8
11
Not enough data
7.8
9
Not enough data
Management
7.6
9
Not enough data
7.1
8
Not enough data
8.3
9
Not enough data
7.5
8
Not enough data
Integration
7.4
9
Not enough data
7.3
8
Not enough data
7.4
7
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.2
36
Categories
Categories
Shared Categories
CallFinder and CallMiner Eureka are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
CallFinder is categorized as Call Compliance and Contact Center Workforce
CallMiner Eureka is categorized as Conversation Intelligence
Reviews
Reviewers' Company Size
CallFinder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
11.5%
Banking
11.5%
Telecommunications
7.7%
Retail
7.7%
Human Resources
7.7%
Other
53.8%
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Alternatives
Discussions
CallFinder has no discussions with answers
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
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