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Call Center Designer

Call Center Designer Alternatives & Competitors

(1)5.0 out of 5

Looking for alternatives to Call Center Designer? Tons of people want Contact Center Workforce Software to help with intraday management and mobile access. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Workforce Software that reviewers voted best overall compared to Call Center Designer. Based on reviewer data you can see how Call Center Designer stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Genesys Engage, Talkdesk, NICE inContact, and Genesys Cloud are the most popular alternatives and competitors to Call Center Designer.

Top Alternatives to Call Center Designer

  • Genesys Engage
  • Talkdesk
  • NICE inContact
  • Genesys Cloud
  • Genesys PureConnect

Top 20 Alternatives & Competitors to Call Center Designer

    #1
    #1
  1. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Call Center Designer:
  2. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Call Center Designer:

    Franco d.
    FD
    Genesys Engage is the most valuable all round telephony software that is out there in the market. The software keeps up to date with all the latest trends in the industry. Its very effective...Read more
    #2
    #2
  3. Talkdesk

    (1,151)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Call Center Designer:
  4. World's Leading Cloud Call Center Software

    Categories in common with Call Center Designer:

    UH
    I like that TalkDesk allows phone lines to be forwarded.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Call Center Designer:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Call Center Designer:

    UH
    easy to understand. Its pretty much self explanatory
    #4
    #4
  7. Genesys Cloud

    (365)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Call Center Designer:
  8. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Call Center Designer:

    CG
    We've been with Purecloud-to-Genesys Cloud for some odd 3-4 years now I believe, through the transition, and both the actual service (the product) and the customer service has only improved since...Read more
    #5
    #5
  9. Genesys PureConnect

    (279)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Call Center Designer:
  10. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Call Center Designer:

    Vishal S.
    VS
    We have been using Genesys PureConnect platform since last 4 years and love the highly configurable nature of this platform. We have many clients with varied needs and we have been able to meet...Read more
    #6
    #6
  11. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Call Center Designer:
  12. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Call Center Designer:

    JA
    The accountability provided by reporting. (The Data)
    #7
    #7
  13. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Call Center Designer:
  14. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Call Center Designer:

    Pascal S.
    PS
    Onboarding was super easy. Our team was up and running within the first hour off going live. The team loves to work with the tool and we increased our efficiency directly.
    #8
    #8
  15. CloudTalk

    (232)4.4 out of 5

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Call Center Designer:
  16. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Call Center Designer:

    Christophe T.
    CT
    Ease to call, the playback of the calls is impeccable, ease to launch, statistics...
    #9
    #9
  17. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Call Center Designer:
  18. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Call Center Designer:

    AI
    What I like the best about Aspect Workforce Management is that there is so many different functions in the software. You can create and run several different reports to best fit your needs. It also...Read more
    #10
    #10
  19. JustCall

    (176)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Call Center Designer:
  20. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Call Center Designer:

    AC
    Just Call have been fantastic and accommodating during the setup phase. We had specific requirements that regarding the integration with Intercom. At the time there were shortfalls that AirCall...Read more
    #11
    #11
  21. Contact Center

    (128)4.0 out of 5
    Optimized for quick response

    Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with Call Center Designer:
  22. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with Call Center Designer:

    Steve S.
    SS
    Overall 8x8 call quality and core functionality is very good. The ability to have call cues, realtime monitoring and callback options for our customers works as designed and has been very stable.
    #12
    #12
  23. Freshcaller

    (101)4.1 out of 5

    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Call Center Designer:
  24. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Call Center Designer:

    MB
    The respect of the customer and his brand image, the speed and efficiency of their support, affordable prices and sometimes even free of charge (for all Freshworks products and services), an...Read more
    #13
    #13
  25. Avaya Aura

    (79)4.0 out of 5

    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Categories in common with Call Center Designer:
  26. Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Categories in common with Call Center Designer:

    Sten K.
    SK
    Avaya Communication Manager suits the needs of most contact centers. Support provided by Avaya is very good
    #14
    #14
  27. Calabrio ONE

    (67)4.2 out of 5

    Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

    Categories in common with Call Center Designer:
  28. Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

    Categories in common with Call Center Designer:

    AA
    I like having all of Calabrio 1 tools in a single interface. I do not have to open multiple web pages or applications to manage any of the tools for my operation.
    #15
    #15
  29. Vonage Contact Center (formerly NewVoiceMedia)

    (53)4.1 out of 5

    Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with Call Center Designer:
  30. Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with Call Center Designer:

    JF
    Flexible with implementation timeline and support of build
    #16
    #16
  31. VCC Live

    (48)4.7 out of 5

    VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with Call Center Designer:
  32. VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with Call Center Designer:

    AC
    user friendly user interface, and easy set up the projekts. The stats are very usefull.
    #17
    #17
  33. NICE Workforce Management

    (44)4.2 out of 5
    Optimized for quick response

    Nice Performance Suite (formerly Merced) is an advanced frontline performance management application for sales and services.

    Categories in common with Call Center Designer:
  34. Nice Performance Suite (formerly Merced) is an advanced frontline performance management application for sales and services.

    Categories in common with Call Center Designer:

    IF
    NICE is supportive of our initiatives, and will offer to help us overcome any roadblocks or challenges we may face. We are able to leverage call logging through examples along with our data to find...Read more
    #18
    #18
  35. Altitude Xperience

    (42)4.0 out of 5

    Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Categories in common with Call Center Designer:
  36. Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Categories in common with Call Center Designer:

    EI
    The plataform is very flexible, customizable and complete.
    #19
    #19
  37. 3CLogic Cloud Call Center

    (30)4.2 out of 5
    Optimized for quick response

    Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with Call Center Designer:
  38. Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with Call Center Designer:

    AP
    The integration makes calling outbound more efficient as it relates directly with the contacts and provides the call status from Infusionsoft.
    #20
    #20
  39. Verint Workforce Management

    (26)3.9 out of 5

    Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

    Categories in common with Call Center Designer:
  40. Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

    Categories in common with Call Center Designer:

    UI
    The simple integration with existing call center platforms through file exports. Easy to use agent side interface to view scheduling activities.