MRI Angus Reviews & Product Details

It is straight-forward, easy to use, and gets to the point! Review collected by and hosted on G2.com.

When you add notes to a specific ticket that has already been closed, the receiver is apparently not notified. It would be extremely helpful if they added a function where you could go to a request and re-open it and then add notes for the receiver. I have found that I have had to go back and open new requests when it could have just been added to the original request. Review collected by and hosted on G2.com.

Angus makes for easy communication with team members, vendors and tenants. The work order system makes tasks easy to assign, track and manage. It is also easy to send out quick memos to tenants. The program is intuitive the billing and support teams are consistent and easy to work with. Review collected by and hosted on G2.com.

It is extremely complicated and difficult to set up building preventative maintenance schedules, party because the module wants you enter every device and piece of equipment in your building. I also wish the email feature was better and allowed you to cc different people. Review collected by and hosted on G2.com.

The building can be up to date on everything going on. Easy communication. Review collected by and hosted on G2.com.

Nothing, it does exactly what it is meant to do! Review collected by and hosted on G2.com.

This software makes the process of receiving, delegating and completing work orders from tenants very smooth and easy. It allows our engineers and day porters, who are always spread around the building, to receive work orders on their mobile phones. The ability to charge tenants through the software is also a good feature. Finally, it is very easy for tenants to make reservations for shared amenities such as conference rooms. Review collected by and hosted on G2.com.

I don't like the message portal in Angus. It can get confusing when tenants submit a work order, it doesn't get assigned to anyone right away, and then they write a separate message connected to the work order that is not assigned to anyone, so it can get missed. But other than that, the platform is pretty seamless and intuitive. Review collected by and hosted on G2.com.

Mobile app makes it easy to track work orders on the go.

Technical errors are always solved quickly and explained to clients. Review collected by and hosted on G2.com.

I wish work orders scheduled for later in the day didn't show up in the "work" feed until dispatch. It gets crowded and can be confusing. Review collected by and hosted on G2.com.

Angus Anywhere gives me the best way to connect with the tenants in my building. I can easily address any concerns that they have quickly and efficiently. Review collected by and hosted on G2.com.

I wish I had a view that allowed me to organize tasks that need to be completed based on specific categories (being able to categorize preventive maintenance tasks into further categories) Review collected by and hosted on G2.com.

I create preventative maintenance tasking occasionally for properties using this system. It has a very small learning curve, easy to copy/paste new equipment and tasking, and can really help a property keep maintenance on a steady level if used. Review collected by and hosted on G2.com.

The software doesn't seem have issues for the purposes that I use it. Can ake a bit of time to initially set up a full schedule for a property. Review collected by and hosted on G2.com.

I find setting up work orders to be the easiest, most straightforward part of the system. I also think the reservations calendar works great. Review collected by and hosted on G2.com.

The alert emails you get are difficult to read and it's difficult to set up reoccurring work orders. I also find the email templates difficult to format. Review collected by and hosted on G2.com.

The tenant work orders. You will never overlook a request. Review collected by and hosted on G2.com.

I wish when a tenant cert. is expired that it would send me an email. Review collected by and hosted on G2.com.

This is an effective piece of software for managing large property portfolios. It makes communicating with tenants and recording correspondence very easy. Review collected by and hosted on G2.com.

There is potential for more useful reports and dashboards to be compiled and downloaded for reporting purposes. Review collected by and hosted on G2.com.