I really like Building Engines because it's user-friendly and has ease of use. It's kind of like a one-stop shop that makes my life easier, helping with managing and maintaining workflow, and improving visibility and communication with all parties, including tenants and contractors. I also appreciate the live status updates, emails, notifications, and such, which are really good. Review collected by and hosted on G2.com.

When we create a work order in Prism, it needs to transfer and sync with the JLL internal platform called MRI. Right now, every 24, 48, or 72 hours, it just syncs, but sometimes it doesn't sync successfully. I'd suggest implementing a system where changes sync at the end of the day, regardless of the current time intervals, to avoid constant updates and improve efficiency. Also, a video upload feature would be great for the facilities related issues. The feature is there, however it seems crashing all the times. I like to request another WO status "Financially Completed". Status "Complete", when works performed, product delivered, and Financially Completed when the invoice paid. Review collected by and hosted on G2.com.

I have been using Prism since November. I enjoy the clean user interface and that it's an intuitive platform. Onboarding was a simple process as our building data was uploaded into Prism (not historical work orders however). I found that I was easily able to make the required updates and amendments so that the system would operate in the best way to meet our business requirement. I enjoy that the system is actively developed and new features are always being added. Due to it being a new platform that's constantly being improved I have on occasion found glitches and problems. However, the Building Engines support team have been very helpful. This is includes support over different timezones, for example we are in the Asia Pacific region not in the USA. I also enjoy the online learning platform that is in place to help learn more about using the product. The Prism platform I find to be very responsive in terms of speed, the only times that I've found it to lag is when the Building Engines team are performing system maintenance. AI features are still relatively new in Prism so I find that they are still improving and not the finished product yet, but I'm sure that this will be actively developed in future updates. In general I've enjoyed moving across to the Buildings Engine Prism product and have found that it's been a very efficient and customisable product that has helped our organisation substantially reduce our open work order count. Review collected by and hosted on G2.com.

I don't have too many negatives about using Prism by Building Engines and I'm also mindful that updates and bug fixes are consistently happening. Being in Australia and Building Engines being a US company brings its challenges. Whilst there is an Aust/Pacific support region for standard support which is helpful I can't help think that having a designated support contact would be beneficial. This could be someone in our region that we could build a relationship with, they could learn about our business, and the support could be tailored to our needs. On a product note I'd like it if reports in Prism could be more customisable or built from scratch. Maybe this is a feature that will come in a future update. Review collected by and hosted on G2.com.

The UI of Building Engines is intuitive and easy to learn especially for someone who has never used it before. I mostly use Prism to schedule communications with tenants and I like the cloning feature and also the search so that I can easily edit a message I've previously sent. Review collected by and hosted on G2.com.

I think adding Contracts is a useless step, it just feels like you already have so much work that goes into a contract and it's a pain to have to re-enter all the information. Same for COIs, I like this one better because it's tracking, but having to enter tedious information over and over again takes up a chunk of time that could be dedicated to something else. Review collected by and hosted on G2.com.

I like how easy it is to navigate the workflows. I also value being able to track work orders that have been raised, completed, and are in progress with contractors. Building Engines also keeps track of preventative maintenance and tenant compliance due dates. Review collected by and hosted on G2.com.

I sometimes experience lag in Building Engines, especially when sharing work orders. It can take up to four hours for a work order to be generated and sent to the listed email. The transition also took a little bit of time to make sure work orders were accurately listed. Review collected by and hosted on G2.com.

I’m always on schedule with Building Engines. I like the service requests from tenants because they help me complete tasks on time. I also use it to communicate with tenants, keep track of PM service, and perform daily inspections. The initial setup was very easy. Review collected by and hosted on G2.com.

I sometimes get a service ticket on the desktop but not on the phone, or it arrives with a delay. Review collected by and hosted on G2.com.

I really enjoy the transparency in tenant communication that Building Engines offers. Anyone who uses the platform can communicate with tenants and maintain a historical record of those conversations for future reference, which is especially helpful for billable charges and reoccurring events. Our tenants and staff are able to submit work orders via the app or desktop and track, in real time, completions and updates. That visibility makes follow-up much easier and helps ensure tenant satisfaction stays a priority.

Building Engines has also solved time management issues for us. The ability to create an invoice directly from a work order is a great feature; before the software, all invoicing was done manually in Excel. Now the information is streamlined and organized in a way that substantially reduces human error, and it has increased our tenant service revenue. the Invoices look very professional and can be designed to include any background information relevant to the request. The initial setup was fairly easy, and the support we received was exceptional, which made the process feel seamless overall. I appreciate that there are many service modules to choose from based on your operational needs and it's all for a reasonable cost, considering it includes 24/7 customer support if ever needed. I highly recommend this platform and would give it a nine. Review collected by and hosted on G2.com.

I don't currently have dislikes for the system. Its working great so far in the early stages. Review collected by and hosted on G2.com.

I like that Building Engines is complex and can do multiple things. It supports building operations and can perform a variety of tasks related to property management and engineering. Review collected by and hosted on G2.com.

Setup can be really complex. The initial setup with equipment and how it has to be imported to match up and align with the system setup is tricky, especially with naming conventions being key. There are long processes involved in setting up for tenancy, like assigning tenant orders and work order billing. It feels like a lot of steps just to organize things and send billable tickets. You almost need to be a top tier system administrator to get full functionality out of it. Plus, it wasn't easy to start with, requiring a lot of learning and training courses to get proficient. Review collected by and hosted on G2.com.

Building Engines makes managing properties simple & efficient. I love how it centralizes work orders, compliance tracking, and tenant communications—all in one user-friendly platform. Implementation was straightforward, the platform is intuitive, and I use it weekly. Integration across multiple properties is seamless. I also enjoyed the Prism courses on JLLT University, which helped me earn my Prism User Certification. Review collected by and hosted on G2.com.

I don’t really have any dislikes—Building Engines is very user-friendly. The one time I had an issue with the filter not properly separating users between my two properties, a software update resolved it, and I haven’t encountered any problems since then Review collected by and hosted on G2.com.

I find Building Engines useful because it has data from the date of inception, which allows me to see things for many years now. The heat map is particularly beneficial since it shows the number of tickets and their flow rate at different times, helping me identify key issues to focus on and prioritize addressing areas with frequent or repeated complaints. The dashboard is also helpful, providing an overview that assists me in my tasks. Additionally, the initial setup was quite easy with one-time data sharing, which I find convenient. The integration with the JLL dashboard also adds to its utility. Review collected by and hosted on G2.com.

absence of real time notifications in mobile Review collected by and hosted on G2.com.

Consolidates requests into one system with clean UX. Integrates with existing building management platforms. Fast performance across properties. Delivers ROI by streamlining operations and reducing response times. Reporting provides data-driven maintenance insights at scale. Review collected by and hosted on G2.com.

AI/intelligence features could be more advanced for predictive maintenance. Some integrations require manual configuration. Onboarding documentation could include more real-world use cases. Pricing transparency for add-on modules would be helpful. Review collected by and hosted on G2.com.