Bright Analytics Reviews & Product Details

Bright Analytics is a modern, powerful business intelligence and data visualisation platform designed for customisation. We take the time to understand our customers' needs and deliver tailored solutions that evolve and scale over time, whilst our implementation team provide support the way you want it, from live chat and Slack to on-site support. 50+ data connectors, new integrations added regularly, with ability to quickly integrate new data sources on client request. No limit on number of data sources that can be integrated for a client. Connects to third-party data sources as well as a client's existing data warehouse, whether in cloud or on-premise. Extensive range of visualisations available, from pies and donuts to multi-stacked bars and columns, drill-down tables, heat maps, geo-location maps, statement reports, selection of custom visualisations including path-analysis and gantt / timeline view, custom scorecards with configurable thresholds, configurable colour palettes; metric-level icon customisation. Bespoke service to assist clients in understanding their needs and developing custom visualisations, or new features as required. Bright Analytics is built on an enterprise-grade sharing and permissions layer: customers can create any number of groups; nest groups to create super-groups; intersection groups to bring together people who inhabit all child groups; assign specific feature access to users or groups; deny access to content for people in certain groups; assign content access level, such as view / edit / explore, to specific users or groups. Customer Support: - Out of Hours / Business Hours - Online Knowledge base - In Person / On site - Live Chat - Slack - Email - Telephone

Seller

Bright Analytics

Discussions

Bright Analytics Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Overview by

Paul Kingsley (Chief Operating Officer, Growth Consultant and Board Adviser.)

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U

Verified User

Associate Analyst

Enterprise (> 1000 emp.)

6/11/2022

4/5

Having used the product to analyze contact center interactions, this reviewer highlights its powerful drill-down capabilities for detailed insights. The need for improved customer service response times is noted as a limitation.

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Summarized using AI

CS

Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

7/19/2022

"Combines unlimited data sources with in a single platform"

4.5/5

What do you like best about Bright Analytics?

Bright Analytics is an industry astuteness platform for marketing and business performance. Just imagine having all the data in one place, and how convenient your life will be!! Bright Analytics has walked the talk and done this in real life. My business increased manifolds after its implementation as I was able to save a lot of time to focus my energies on other aspects such as extracting the information from the data. The platform has a great look, feel and vibe about it. Review collected by and hosted on G2.com.

What do you dislike about Bright Analytics?

Sometimes, and I stress the word "sometimes" the Bright Analytics platform loads slowly or crashes on you. It's not something that is going to impact your routine in a major way, however, occasionally it may be exasperating. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/10/2022

"Streamline your resources with a Magnificent Support Team"

4.5/5

What do you like best about Bright Analytics?

Bright Analytics (BA) has exceptionally good customer service and that's honestly the best part along with your experience of working with their reliable and stylish application. Review collected by and hosted on G2.com.

What do you dislike about Bright Analytics?

BA can crash at times or the loading will depend on how a large amount of data it is handling at that particular time. Having said that, it shouldn't impact your everyday activities but can be frustrating for the impatient ones. Review collected by and hosted on G2.com.

Recommendations to others considering Bright Analytics:

Unlimited Archive Capability and if you follow a basic taxonomy, then a huge amount of data can automatically be mapped. The people that are running BA are absolute gold so they can customize your experience. Review collected by and hosted on G2.com.

What problems is Bright Analytics solving and how is that benefiting you?

BA has no major problems as such other than the slow loading while the dashboard is being managed. No one enjoys to be honest when any software crashes but I still feel that the good comfortably outweigh the slight negatives. Review collected by and hosted on G2.com.