Bright Analytics Reviews & Product Details

Seeking to visualize high-level trends, patterns, and anomalies with seamless exploration all the way through to cradle to grave detailed interaction insights? Most native reporting tools are unable to provide you with this kind of in-depth detail of your contact center interactions. Contact center managers must be able to monitor and analyze their team activity in order to make informed staffing and operational decisions, as well as coaching observations. Hybrid or distributed teams make these insights even more crucial in order to optimize the customer experience. What are your agents doing while a customer call is in the Queue? Was the call transferred? Is your agent spending too little or too much time in the after-call wrap-up? All important timestamps in your customer’s engagement with your organization. Review collected by and hosted on G2.com.

They need to improve customer service experience. When we send any data to anyone it will take sometime to fatch so we have to wait till time. They have to focus on their analytics to bright their future. Review collected by and hosted on G2.com.

Bright Analytics is an industry astuteness platform for marketing and business performance. Just imagine having all the data in one place, and how convenient your life will be!! Bright Analytics has walked the talk and done this in real life. My business increased manifolds after its implementation as I was able to save a lot of time to focus my energies on other aspects such as extracting the information from the data. The platform has a great look, feel and vibe about it. Review collected by and hosted on G2.com.

Sometimes, and I stress the word "sometimes" the Bright Analytics platform loads slowly or crashes on you. It's not something that is going to impact your routine in a major way, however, occasionally it may be exasperating. Review collected by and hosted on G2.com.

Bright Analytics (BA) has exceptionally good customer service and that's honestly the best part along with your experience of working with their reliable and stylish application. Review collected by and hosted on G2.com.

BA can crash at times or the loading will depend on how a large amount of data it is handling at that particular time. Having said that, it shouldn't impact your everyday activities but can be frustrating for the impatient ones. Review collected by and hosted on G2.com.