--- title: Bria Reviews meta_title: 'Bria Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Bria works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 68 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Bria Reviews **Vendor:** CounterPath **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 68 ## About Bria Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating! ## Bria Pros & Cons **What users like:** - Users appreciate Bria's **flexibility and feature-rich interface** , enabling seamless communication and collaboration effortlessly. (1 reviews) - Users love the **affordability** of Bria, finding it easy to set up and sleek for a clutter-free workspace. (1 reviews) - Users love the **ease of setup and caller ID feature** , enjoying a cleaner, less cluttered office environment. (1 reviews) - Users praise the **call quality** of Bria, enjoying clear communications through a sleek, clutter-free setup. (1 reviews) - Users value the **VOIP connectivity** of Bria, enabling sales teams to answer work calls on-the-go. (1 reviews) - Users value the **convenience** of Bria, allowing salespeople to answer work calls from their cell phones on the go. (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **What users dislike:** - Users experience **performance issues** with Bria, facing lags, freezes, and frequent sound and reliability problems. (2 reviews) - Users find it challenging to manage **access issues** with Bria, particularly when attempting to turn off notifications effectively. (1 reviews) - Users report significant **audio issues** with Bria, including call drops and app reliability problems affecting communication. (1 reviews) - Users frequently experience **audio problems** , including sound issues and calls dropping, affecting their communication reliability. (1 reviews) - Users report **call drops** and sound issues with Bria, affecting their communication reliability significantly. (1 reviews) - Complex Processes (1 reviews) - Lack of Intuitiveness (1 reviews) - Missed Calls (1 reviews) - Service Outages (1 reviews) - Slow Speed (1 reviews) ## Bria Reviews ### 1. Best soft phone software **Rating:** 4.0/5.0 stars **Reviewed by:** HARSHIL B. | Employee , Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Bria?** I appreciate Bria's flexibility and feature-rich interface, which enables seamless communication and collaboration. **What do you dislike about Bria?** Occasional complexity in setting up advanced features and potential need for technical expertise. **What problems is Bria solving and how is that benefiting you?** Bria is solving communication and collaboration challenges by providing a flexible and feature-rich soft phone solution. It's benefiting me by enabling seamless voice and video calls, efficient call management, and integration with other business tools, ultimately enhancing productivity and streamlining communication. ### 2. Convenient. Allows me to keep in touch with my coworkers in a simple and convenient way. **Rating:** 4.0/5.0 stars **Reviewed by:** Sean O. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Bria?** I like the convenience, and the integration with multiple platforms and devices. I can use it on my work computer, my phone, and connect to everyone in the company likewise **What do you dislike about Bria?** I dislike that it can be difficult to shut off Bria. While I like the ease of access with my coworkers, I wish that it were more intuitive to turn off notifications when I'm not working. **Recommendations to others considering Bria:** Learn the ins and outs of the program. It has more features and power than I'm certain I know how to use **What problems is Bria solving and how is that benefiting you?** It solves the ever present problem of communication. I can instantly talk to any of my coworkers at any store, or at the very least check their activity. It integrates well with other apps. ### 3. Descent VOIP mobile app **Rating:** 3.5/5.0 stars **Reviewed by:** David G. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Bria?** It's an easy-to-use interface, and the quality seemed to be good. **What do you dislike about Bria?** We were never able to get it to work on chrome OS despite its availability on that platform. **What problems is Bria solving and how is that benefiting you?** Our users use it for making phone calls through our phone server while mobile. ### 4. Bria is a simple tool but could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Jyernazrie R. | Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Bria?** It's straight forward and easy to use. It can always be better. **What do you dislike about Bria?** Sometimes it goes silent when I use it with a Bluetooth device **What problems is Bria solving and how is that benefiting you?** Calling with my bluetooth handset, the benefits are me not using wired devices to talk ### 5. Stable and simple SIP client **Rating:** 4.0/5.0 stars **Reviewed by:** Dmitry S. | VoIP Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Bria?** I like its PUSH service and battery life, simple ui and stability. It registers and holds PUSH registration stable. Also voice quality is good. **What do you dislike about Bria?** Unable to completely turn off some features. Inconvenient call history module. Unable to do full remote provisioning with passwords. We need some API to provision our customers with full SIP accounts without need to specify account details in Teams web UI. Also now it requires to manually track fired and suspended users without integration with our internal systems. **What problems is Bria solving and how is that benefiting you?** Using it with our SBC to allow remote workers to call and receive calls. Also we use remote provisioning not to provision every phone with SIP passwords so we get increased security. ### 6. Bria- very good voip mobile app **Rating:** 4.0/5.0 stars **Reviewed by:** Jason S. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Bria?** Clean interface and easy to use. Seems to be reliable. **What do you dislike about Bria?** It's not compatible with some sms services. I use a white label voip solution for my clients and I can't integrate sms currently. It's a little pricey too. **Recommendations to others considering Bria:** Watch out for sms integration if you is it **What problems is Bria solving and how is that benefiting you?** I was using ReachUC offered by my white label voip provider. It is riddled with reliability and stability issues. But Bria has solved those problems ### 7. Covid Response Plan **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Bria?** The Bria teams made deployment to 50+ users pretty easy. **What do you dislike about Bria?** The mobile app seemed to be hit or miss on whether it worked or not. **Recommendations to others considering Bria:** Bria teams makes configuring and deployment for multiple users very easy and quick. **What problems is Bria solving and how is that benefiting you?** Keeping school staff connected to each other and parents when we were working remotely solved a huge problem for us. ### 8. Implementation of Bria Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Bria?** The centralised management of SIP accounts, the single user login is a massive boon for deployment. **What do you dislike about Bria?** The pricing is quite expensive considering the duration of use compared to the benefits. **What problems is Bria solving and how is that benefiting you?** Bria as simplified our work from home solutions, especially when actioning our disaster recovery plan following the Covid-19 pandemic. ### 9. Great digital phone app **Rating:** 4.0/5.0 stars **Reviewed by:** James C. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Bria?** I like that I can keep all the contacts in the application and that I can copy and paste phone numbers directly into the phone. **What do you dislike about Bria?** With our specific phone system the programming on how it handled hold music was not compatible so whenever we put someone on hold they just got dead air. **Recommendations to others considering Bria:** Make sure that the application is compatible with all of you voice system features. **What problems is Bria solving and how is that benefiting you?** It makes it easier for me to handle my VOIP phone without having to have extra hardware on my desk. ### 10. Good IP Phone replacement **Rating:** 4.0/5.0 stars **Reviewed by:** Andre B. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about Bria?** It is easy to use and integrate with my Active Directory **What do you dislike about Bria?** The mobile app is a subscription not a one time purchase. **What problems is Bria solving and how is that benefiting you?** I was looking to have mobility as I have to travel and work from home some times. The benefit is to carry my number, doesn't matter where I go. ### 11. Super great for days I need to call! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Bria?** What I really enjoyed about this software is the ability to simply make phones calls straight from my computer screen. It is awesome to know that you can contact those you need to wherever you are. **What do you dislike about Bria?** Sometimes this softphone runs a little slowly. Maybe that is my own internet connection, I have just noticed that sometimes my call will cut in and out, whether that is a video call or a phone call **Recommendations to others considering Bria:** Just make sure you take your time to understand this program before you start making phone calls. You do not want to be unprepared while you are in the middle of a call with someone important. **What problems is Bria solving and how is that benefiting you?** I have really benefited from the ability to simply communicate from my computer. I am not always next to my work phone, or even my cell phone, so it has been really helpful to make calls and communicate from my computer. ### 12. Good soft phone but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Bria?** Call connection is usually really clear. **What do you dislike about Bria?** Voicemail functionality is a little behind the times; it would be better if they emailed you when there was a voicemail and you were able to delete from there. **Recommendations to others considering Bria:** Good basic soft phone but I'm not sure if they have any more advanced features since my use case is fairly limited. **What problems is Bria solving and how is that benefiting you?** I hate using a hard phone so having a soft phone to clear up desk space is so helpful. ### 13. Bria works as expected **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Bria?** easily able to configure softphones for everyone **What do you dislike about Bria?** not much to dislike, overall a good product **What problems is Bria solving and how is that benefiting you?** configuring our phones ### 14. Bria performance **Rating:** 4.0/5.0 stars **Reviewed by:** Sheri R. | French Tutor, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Bria?** It is extremely easy to use and it works fast. **What do you dislike about Bria?** It doesn't show the numbers for the missed calls **What problems is Bria solving and how is that benefiting you?** Easy to connect individuals ### 15. Consolidating phone communications on desktop **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2018 **What do you like best about Bria?** Ability to create new numbers and set up payment plans directly through the desktop application **What do you dislike about Bria?** Forwarding existing and activated phone numbers through desktop interface is cumbersome and requires going through multiple menus and pages **What problems is Bria solving and how is that benefiting you?** Being able to consolidate communication with clients and team members through one desktop application greatly increases efficiency and ease of communication ### 16. VoIP on your desktop **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2018 **What do you like best about Bria?** The capability of use your desktop/laptop to connect whit your VoIP central and a easy configuration **What do you dislike about Bria?** the promoting adds on the interface inviting you to use the paid version (Bria) **What problems is Bria solving and how is that benefiting you?** Bring a softphone to the users that needs a VoIP basic interface ### 17. voice over internet **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Bria?** You get crystal clear call quality between users **What do you dislike about Bria?** I've experienced dropped calls but that also may be due to internet connections **What problems is Bria solving and how is that benefiting you?** easier call connectivity and faster connectivity with the call volume ### 18. Good Softphone for VoIP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Bria?** The popups and notifications are pretty intuitive. Respectable amount of customization for a free product **What do you dislike about Bria?** At the moment, I cant think of anything for the free version. **Recommendations to others considering Bria:** Be aware that the free version might miss a couple key features you might find critical. **What problems is Bria solving and how is that benefiting you?** Mobile access when on the go is key, and using this is very helpful when im out of the office, but still working. ## Bria Discussions - [What tricks should I know about Bria?](https://www.g2.com/discussions/32230-what-tricks-should-i-know-about-bria) - 1 comment, 2 upvotes - [What is Bria used for?](https://www.g2.com/discussions/what-is-bria-used-for) - 1 comment - [What is Bria enterprise?](https://www.g2.com/discussions/what-is-bria-enterprise) - 1 comment - [View Bria pricing details and edition comparison](https://www.g2.com/products/bria/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A16%3A27+-0500&secure%5Bsession_id%5D=62569e3e-fb27-40c6-9f16-c4ddd35e9cc2&secure%5Btoken%5D=fdc78d3275cd044d340b4852d09d8ab5cb60165cd9eb3f30babd2d614808f937&format=llm_user) ## Bria Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Bria Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (201 reviews)