# Bria vs iPlum Comparison
---
## AI Generated Summary
- **G2 reviewers report** that iPlum excels in providing a user-friendly app interface, making it easy for users to access features. This is particularly beneficial for those who want to keep their personal and business communications separate, a feature that many users appreciate.
- **Users say** that Bria stands out for its flexibility and feature-rich interface, which facilitates seamless communication and collaboration. Reviewers highlight the simplicity of the layout, making it easy to find contacts and send messages quickly.
- **According to verified reviews** , iPlum has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. The ability to use the app on personal devices is a significant plus for many, enhancing its appeal for small business owners.
- **Reviewers mention** that Bria's ease of setup is a strong point, with many users finding the sign-up process painless. This can be a crucial factor for businesses looking to implement a new communication tool quickly.
- **G2 reviewers highlight** that while iPlum has a solid performance in areas like instant messaging, it faces challenges in features like screen sharing and conference calls compared to Bria, which offers a more robust experience in these areas.
- **Users report** that both platforms provide good support, but Bria slightly edges out with a higher quality of support rating. This can be a deciding factor for businesses that prioritize responsive customer service and assistance during implementation.



| | Bria | iPlum | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 68 | 200 | 
| **Largest Market Segment** | Small-Business (53.2% of reviews) | Small-Business (97.4% of reviews) | 
| **Entry Level Price** | Free For personal, non-commercial use only | $8.99 | 

---
## Top Pros & Cons

### Bria

Pros:
- Accessibility (1 reviews)
- Affordable (1 reviews)

Cons:
- Performance Issues (2 reviews)
- Access Issues (1 reviews)

### iPlum

Pros:
- Ease of Use (104 reviews)
- HIPAA Compliance (52 reviews)

Cons:
- Texting Issues (28 reviews)
- Call Issues (25 reviews)

---
## Ratings Comparison
| Rating | Bria | iPlum | 
|---|---|---|
  | **Meets Requirements** | 8.9 (50 reviews) | 9.2 (183 reviews) | 
  | **Ease of Use** | 9.1 (50 reviews) | 8.6 (185 reviews) | 
  | **Ease of Setup** | 9.1 (19 reviews) | 7.9 (176 reviews) | 
  | **Ease of Admin** | 9.5 (17 reviews) | 8.6 (46 reviews) | 
  | **Quality of Support** | 8.5 (44 reviews) | 8.4 (149 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (16 reviews) | 8.2 (47 reviews) | 
  | **Product Direction (% positive)** | 7.4 (49 reviews) | 8.6 (184 reviews) | 

---
## Pricing

### Bria

#### Entry-Level Pricing

Plan: Bria Solo Free

Price: Free For personal, non-commercial use only

Description: Start a free trial at www.counterpath/try-now (no credit card needed!)

Key Features:
- Integrate a single call server or VoIP account
- Single app download on desktop or mobile
- Standard audio support (G7.11a / G7.11u)

[Browse all 4 editions](https://www.g2.com/products/bria/pricing)

#### Free Trial

Yes

### iPlum

#### Entry-Level Pricing

Plan: Standard

Price: $8.99

Description: For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.

Key Features:
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail

[Browse all 2 editions](https://www.g2.com/products/iplum/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Bria** | N/A | N/A |
| **iPlum** | 9.0/10 | 126 |

#### Platform

| Feature | Bria | iPlum | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.3 (119 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.2 (123 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 8.5 (111 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 9.1 (113 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.3 (121 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.0 (115 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.0 (111 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.9 (114 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Bria** | N/A | N/A |
| **iPlum** | 8.5/10 | 24 |

#### Technology

| Feature | Bria | iPlum | 
|---|---|---|
| **Telecommunications** | Not enough data | 9.4 (24 reviews) | 
| **Low Bandwidth Support** | Not enough data | 8.9 (23 reviews) | 
| **EHR Integration** | Not enough data | 7.7 (21 reviews) | 

#### Administration

| Feature | Bria | iPlum | 
|---|---|---|
| **Practice Branding** | Not enough data | 7.9 (21 reviews) | 
| **Practice Specific** | Not enough data | 8.0 (22 reviews) | 
| **Charting And Documentation** | Not enough data | 7.6 (21 reviews) | 

#### Compliance

| Feature | Bria | iPlum | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | 9.3 (23 reviews) | 
| **State Regulation Compliance** | Not enough data | 9.4 (22 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bria** | N/A | N/A |
| **iPlum** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Bria | iPlum | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Bria | iPlum | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Bria** | 8.2/10 | 46 |
| **iPlum** | 6.9/10 | 107 |

#### Platform Basics - VoIP Providers

| Feature | Bria | iPlum | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.4 (65 reviews) | 
| **Call Management** | Not enough data | 8.0 (68 reviews) | 
| **Network monitoring** | Not enough data | 7.5 (63 reviews) | 
| **Integrations** | Not enough data | 6.8 (65 reviews) | 
| **Virtual PBX** | Not enough data | 6.5 (62 reviews) | 
| **SIP trunking services** | Not enough data | 6.5 (62 reviews) | 

#### Basic Communication

| Feature | Bria | iPlum | 
|---|---|---|
| **Phone Calls** | 9.4 (41 reviews) ✓ Verified | 8.8 (94 reviews) | 
| **Video Calls** | 8.5 (14 reviews) ✓ Verified | Feature Not Available | 
| **Instant Messaging** | 7.4 (16 reviews) ✓ Verified | 8.9 (92 reviews) | 
| **Screen Sharing** | 7.4 (11 reviews) ✓ Verified | 5.9 (77 reviews) | 
| **Conference Calls** | 8.6 (26 reviews) ✓ Verified | 6.3 (72 reviews) | 
| **Desk-to-Desk Calls** | 8.6 (31 reviews) ✓ Verified | 6.6 (74 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Bria | iPlum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (50 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (50 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (49 reviews) | 

#### Access

| Feature | Bria | iPlum | 
|---|---|---|
| **Software Pairing** | 7.8 (16 reviews) ✓ Verified | 6.2 (69 reviews) | 
| **Browser Extension** | 7.4 (11 reviews) | Feature Not Available | 
| **Individual Download** | 9.1 (23 reviews) ✓ Verified | 7.1 (77 reviews) | 

#### Advanced Features

| Feature | Bria | iPlum | 
|---|---|---|
| **Hold Music** | 7.7 (18 reviews) ✓ Verified | 5.7 (70 reviews) | 
| **Automated Attendants** | 7.1 (15 reviews) ✓ Verified | 6.4 (78 reviews) | 
| **VOiP Number** | 9.3 (23 reviews) | 8.4 (86 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Bria** | N/A | N/A |
| **iPlum** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Bria | iPlum | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bria** | N/A | N/A |
| **iPlum** | 7.8/10 | 27 |

#### Agentic AI - Outbound Call Tracking

| Feature | Bria | iPlum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (9 reviews) | 

#### Calling

| Feature | Bria | iPlum | 
|---|---|---|
| **Record Calls** | Not enough data | 7.5 (26 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 8.6 (27 reviews) | 
| **Click-to-Call** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | 8.3 (11 reviews) | 

#### Contacts

| Feature | Bria | iPlum | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (26 reviews) | 
| **Information Locater** | Not enough data | Feature Not Available | 
| **Record Prospect Data** | Not enough data | 7.5 (25 reviews) | 

#### Insights

| Feature | Bria | iPlum | 
|---|---|---|
| **Notes** | Not enough data | Feature Not Available | 
| **Daily Summary** | Not enough data | Feature Not Available | 
| **Automated Voicemails** | Not enough data | Feature Not Available | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | Feature Not Available | 
| **Automated Note Taking** | Not enough data | 7.2 (10 reviews) | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Bria (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to iPlum (4):** [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | Bria | iPlum | 
|---|---|---|
| **Small-Business** | 53.2% | 97.4% | 
| **Mid-Market** | 41.9% | 1.6% | 
| **Enterprise** | 4.8% | 1.0% | 

### By Industry

#### Bria

- **Information Technology and Services:** 16.1%
- **Insurance:** 6.5%
- **Financial Services:** 4.8%
- **Telecommunications:** 4.8%
- **Food & Beverages:** 3.2%
- **Market Research:** 3.2%
- **Marketing and Advertising:** 3.2%
- **Education Management:** 3.2%
- **Design:** 3.2%
- **Pharmaceuticals:** 3.2%
- **Other:** 48.4%

#### iPlum

- **Mental Health Care:** 54.2%
- **Health, Wellness and Fitness:** 11.6%
- **Hospital & Health Care:** 10.5%
- **Individual & Family Services:** 3.7%
- **Consumer Services:** 2.1%
- **Marketing and Advertising:** 2.1%
- **Accounting:** 1.6%
- **Consulting:** 1.6%
- **Medical Practice:** 1.6%
- **Real Estate:** 1.6%
- **Other:** 9.5%

---
## Alternatives

### Alternatives to Bria

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)

### Alternatives to iPlum

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (339 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Grasshopper](https://www.g2.com/products/grasshopper/reviews) — 3.9/5 stars (161 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (335 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)

---
## Top Discussions

### Bria

- Title: [What is Bria used for?](https://www.g2.com/discussions/what-is-bria-used-for) — 1 comment
  > **Top comment:** "Bria phone is basically a softphone app—so instead of a physical desk phone, you install it on your mobile or computer and use it to make calls over the..."
- Title: [What is Bria enterprise?](https://www.g2.com/discussions/what-is-bria-enterprise) — 1 comment
  > **Top comment:** "Bria Enterprise is a comprehensive communication solution that can help organizations of all sizes streamline communication and collaboration, while ensuring..."
- Title: [What tricks should I know about Bria?](https://www.g2.com/discussions/32230-what-tricks-should-i-know-about-bria) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "To use Bria with your VoIP service, you will need to know your VoIP provider's SIP domain, username or extension, and password. You can check out this quick..."

### iPlum

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bria-vs-iplum)