Brex Reviews & Product Details

I find Brex very easy to use, especially when I travel a lot in Mexico. It helps me avoid creating Mexican invoices, which is a long and boring process, saving me a lot of time. I like that the card is accepted in all kinds of restaurants, hotels, and gas stations. The app is very friendly and makes it easy to see all movements and limits. Plus, I receive a notification to my WhatsApp every time I use it. The initial setup was very easy too. Review collected by and hosted on G2.com.

I would like to have a button in the phone app to download a PDF report with my balance. It would also be helpful to add a PDF report feature for all my expenses and for my team members. Review collected by and hosted on G2.com.

Brex makes managing the company expenses seamless. I can anticipate the spending trends based on our historical spending. What I really appreciate is how easy it is to manage staff spending by setting spending limits and rules. The process for onboarding or offboarding a staff member gives me a sense of ease and minimal risk. I also appreciate all the rewards available to the company. Review collected by and hosted on G2.com.

Brex is a fine-tuned operation. They keep coming up with new autamations. The customer service is awesome, whether chatting or by phone; I feel their support is second to none. Review collected by and hosted on G2.com.

I like that employees can see their corporate card charges as they make purchases and can complete their expenses without needing to create a separate expense report. Brex Support is also usually very helpful and quick to respond, and there’s a lot of information available through the support button. The reporting tool is very useful as well; it can handle large amounts of information and is easy to filter. After using the platform for a while, the UX feels clear, and I can easily find everything I need. Review collected by and hosted on G2.com.

The Travel tool should have more approval steps to prevent things to be charged before approval. Also employees have complained that some changes may not save automatically Review collected by and hosted on G2.com.

I like Brex for its ease of payments without currency conversion and having multiple payments in one place. I appreciate the easy tracking of transactions and the good customer support. The app and website are easy to use, and it's convenient how I can use Brex in multiple countries. It makes making payments and any related follow-ups straightforward, especially when traveling abroad. The initial setup was also pretty straightforward. Review collected by and hosted on G2.com.

I find the dispute process inconvenient because I have to prove a vendor acted unjustly or a transaction was erroneous. It should be easier for me to reach out to customer support to settle disputes that lack a paper trail, like when multiple transactions are run on my card. Review collected by and hosted on G2.com.

I like how easy it is to access Brex and use it anywhere I go. The ability to easily reconcile my receipts is really helpful, and the initial setup was very quick. I also gave Brex a 10/10 for recommending to a friend or colleague. Review collected by and hosted on G2.com.

One thing that's a bit of a hassle with Brex is dealing with places that only accept VISA and not MasterCard. It would be really helpful if they could ensure their point-of-sale systems accommodate both VISA and MasterCard. Review collected by and hosted on G2.com.

UI / UX

Brex offers an intuitive and user-friendly interface that makes expense management simple across teams. The workflows for submitting, approving, and tracking expenses are straightforward, reducing reliance on finance teams for routine tasks. Real-time visibility into spending helps users quickly understand and act on financial activity without waiting for reports.

Integrations

Brex integrates seamlessly with our accounting systems, enabling automated transaction syncing. This is especially useful for managing recurring subscriptions like Replit, Claude, and other tools. The integrations reduce manual effort and improve accuracy in financial tracking.

Performance

The platform performs reliably with real-time updates on transactions and spending. This immediate visibility ensures faster decision-making and helps flag unusual activity quickly. Overall, it handles day-to-day financial operations efficiently without noticeable delays.

Pricing / ROI

Brex delivers strong ROI by saving time across teams. Automation of expense tracking, approvals, and reconciliation significantly reduces manual workload. The efficiency gained, combined with better spend control, makes it a cost-effective solution for managing company finances.

Support / Onboarding

The onboarding experience was smooth and frictionless. Setting up accounts, issuing corporate cards, and configuring policies was quick and straightforward. The ease of setup allowed the team to start using the platform almost immediately.

AI / Intelligence

Brex enhances financial operations through automation and intelligent tracking. Real-time insights into spending patterns help maintain control and improve decision-making. While subtle, these capabilities reduce the need for manual oversight and improve overall financial visibility. Review collected by and hosted on G2.com.

Occasionally, the platform can feel restrictive when it comes to custom expense policies or reporting. Also, syncing or integrations with other tools could be smoother to reduce manual work in some cases. More granular policy control based on roles, category, or conditions would be better, and custom reporting with flexible filter and saved views would be a great improvement. Review collected by and hosted on G2.com.

I like that Brex integrates well with online purchases and Apple Pay for brick-and-mortar transactions. The process for logging in, reviewing activity, and uploading receipt copies is intuitive and efficient, making it easier to stay on top of expenses. The setup was simple for me as I just received the login and codes. Apple Pay integration was as easy as it could be. Brex met my needs as I transitioned to managing the division, addressing pain points for other leaders and their teams as well. Review collected by and hosted on G2.com.

Selecting account codes is too confusing as there are dozens of options that would never apply to our use, so selecting the proper accounting code is problematic. I do not fault BREX - as this is likely an internal set up issue. Review collected by and hosted on G2.com.

Brex is really easy to use and makes booking travel and submitting reimbursement requests seamless. I travel a lot for work, so have the Brex card and app make my life so much easier. It often fills in information about my trip for me automatically, which is a godsend. Brex's service team is also amazing and has made my experience that much better. Their team is by far the most attentive and effective I've ever worked with. All around an excellent platform and team! Review collected by and hosted on G2.com.

If I have trips and many transactions going on, it can be hard to keep track of certain payments and cancellations. With certain cancellations, I find I have to manually keep track of whether the refund has come through or not, so automating that would be super. Review collected by and hosted on G2.com.

Brex is very easy and practical to use for the control and management of resources and users. The product allows having multiple virtual cards for different types of expenses, users, countries, etc., which facilitates traceability and costs. Review collected by and hosted on G2.com.

It's not that I don't like it, I think Brex is great. But what happens to me occasionally is having a purchase declined because the category of the digital store as classified by Brex doesn't exactly match the product and/or service being purchased. In this case, it's necessary to contact our admin, explain the situation, adjust the categories enabled for the card, or generate a new card to redo the purchase. Review collected by and hosted on G2.com.

I use Brex for banking and invoicing for my services company and my previous startup. I appreciate Brex's superior decision processes and customer service compared to large banks. Their online and app interfaces are significantly better than traditional larger banks. I really like their fee structure, with no fees for payments to international vendors, no ACH fees, and virtual numbers for credit cards, which is great for startups and smaller businesses. They have also expanded their online and account functionality over time, which helps me consolidate functions in one place. The no-fee structure for common startup activities like paying vendors and receiving payments is valuable. I find it easy to manage the banking account, add team members with limited permissions on spending cards, and use the invoicing capability. The Treasury account offers competitive rates on cash. The app and online interface are well-designed and easy to use. Review collected by and hosted on G2.com.

I would like to see Brex's invoicing capabilities expanded with automatic updates when invoices are paid. It's a bit of a hassle having to use Zaps for integration with payment processors; having this feature built-in would make enabling client payments through credit card, debit card, ACH, PayPal or other providers directly from my Brex interface much smoother. Also, the mobile app could be improved for usability as I find the entry experience non-intuitive, defaulting to showing transactions instead of accounts and balances, which requires me to navigate each time just to check my balances. I also think having a simple "subaccount" feature would be great for maintaining different accounts or views for different clients and vendors. Integrations with payment processors and platforms like Zelle, Venmo, CashApp, etc., are also limited and expanding these would facilitate client payments, providing them more options to pay invoices. Review collected by and hosted on G2.com.