What I like best about Brevo is its intuitive drag-and-drop email builder paired with generous, budget-friendly pricing. Setting up automated email campaigns, managing subscriber lists, and tracking delivery performance is straightforward and fast, even without technical expertise. Review collected by and hosted on G2.com.

As of my usecase I have not face any problem to dislike this product Review collected by and hosted on G2.com.

Brevo is an overall suite that offers solid functionality with less complexity and lower pricing.

Its email campaigns are easy to learn, set up, design, and analyze.

Domain setup is quick, and the audience segmentation is helpful when building email automation drip campaigns. Review collected by and hosted on G2.com.

The AI integration could be improved, and the output could be more helpful overall.

This isn’t a major dislike, but having more direct AI features built into the dashboard—especially while designing emails and creating campaigns—would make the experience smoother and more useful.

The performance tracking interface of the campaigns can be better and more explained. Review collected by and hosted on G2.com.

I like that one person can run the whole process from a screen in our internal portal, and Brevo can just receive our data. Each contact carries its own attributes (country, purchases, average ticket, last purchase date), and marketing builds the segments in Brevo on top of those. When a new segmentation is needed, we add a column instead of building a new file. Review collected by and hosted on G2.com.

The 10 MB limit per import call means a base of more than 300,000 contacts has to be split into batches, and we had to build that batching ourselves. Segments can be read through the API but not created, so every new segmentation still needs a manual step in Brevo's interface. Deliverability depends on the sending domain setup (SPF, DKIM, DMARC) and on IP reputation, and none of that can be seen or managed from the data side. Social media integration doesn't connect to our customer data, so it runs as a separate workflow. Also, multichannel isn't plug and play, it's a series of integrations that take time. Review collected by and hosted on G2.com.

I really appreciate how easy Brevo Marketing Platform is to use and navigate, which makes creating newsletters a breeze. The platform offers templates for newsletters, so there's no need for a design background, which is incredibly helpful for me. Overall, I like what I get so far with this platform. The setup was also straightforward, and that makes a huge difference for me in getting started. Review collected by and hosted on G2.com.

Maybe offer a customer service number. I tried to speak with someone to address billing and couldn't reach anyone. Review collected by and hosted on G2.com.

What I like most about Brevo Tool is how it balances ease of use with powerful functionality. The user interface is very clean and intuitive, especially the drag-and-drop email builder. It genuinely saves time when creating campaigns.

Another big plus is the integrations. It connects smoothly with tools we already use, which makes syncing contacts and tracking performance much easier without relying heavily on developers. In terms of performance, image deliverability has been reliable, and the analytics dashboard gives clear insights into open rates, CTR, and conversions.

From a pricing perspective, it offers solid value compared to other platforms, especially considering the features like email + sms marketing in one place. Also, their onboarding experience is straightforward, and support has been responsive whenever we needed help.

What stands out additionally is Brevo's AI / Intelligence capabilities. The AI-powered content suggestions and subject line recommendations help speed up campaign creation and improve open rates. Review collected by and hosted on G2.com.

One drawback of Brevo is that, while the platform is simple to use, several advanced functions (particularly in automation and segmentation) feel constrained when compared to larger enterprise-level technologies. The reporting is adequate, but it might be more thorough for further study.

When working with a huge database, there may be intermittent email sending delays or UI latency. Finally, while the AI elements are useful, they feel basic and should be improved for better personalisation and prediction. Review collected by and hosted on G2.com.

What I like best about the Brevo Marketing Platform is how it combines powerful marketing automation with an intuitive and easy-to-use interface. It makes managing contacts, creating personalized email campaigns, and automating customer communication incredibly straightforward, even for complex workflows. The contact segmentation, transactional emails, and API integrations are reliable and flexible, making it suitable for both small businesses and growing organizations. I also appreciate the excellent value for money compared to other marketing platforms, as well as the responsive customer support and continuous feature improvements. Overall, Brevo helps save time, increase engagement, and streamline communication from a single platform. Review collected by and hosted on G2.com.

While Brevo is an excellent platform overall, there are a few areas that could be improved. The email editor can occasionally feel less responsive when working with large or complex templates, and some advanced reporting and analytics features are not as detailed as those offered by more enterprise-focused platforms. I would also like to see more customization options in the automation builder and additional pre-built workflow templates. Despite these minor limitations, the platform is reliable, easy to use, and offers outstanding value for its price, making these issues relatively minor in day-to-day use. Review collected by and hosted on G2.com.

It gives me the opportunity to provide updates to my community via email blasts. I can create custom campaigns, add, export contacts easily. I can even create groups and schedule the emails in advance. Review collected by and hosted on G2.com.

When creating campaigns, sometimes the platform deletes the information I type and it won't undo, and didn't autosave so I have to retype it again. There have been times when the platform erased a paragraph or two and I couldn't get it back. Review collected by and hosted on G2.com.

I love that the Brevo Marketing Platform is very versatile, even in the free version, making it easy to use and accessible. The ability to upload contacts either via a file or manually is great. I appreciate being able to create my own templates, especially using my brand's colors and logo, which saves me a lot of time when sending email newsletters. The range of features like email campaigns and automatic actions based on recipient responses are very valuable. I also value the generous number of emails you can send with the free version. Overall, I believe it's one of the best marketing tools out there. The initial setup is straightforward, with the platform guiding you step-by-step, which is something I think everyone can manage. Review collected by and hosted on G2.com.

Some things are quite complicated to use. Trying to build automated responses was a bit too complicated for me, so I had to get my IT manager to help out. I'm not entirely inexperienced with technology, so I can imagine it being a roadblock for people who aren't IT experts. I'd appreciate a more detailed and clear tutorial to help with this. Brevo has a YouTube channel with tutorials, but sometimes they don't match up with what's on the platform (possibly due to updates) or they're just more complicated than they appear. Review collected by and hosted on G2.com.

I really like that the Brevo Marketing Platform is very easy to use and intuitive. All of the options are listed along the left-hand panel, so I'm easily able to find what I'm doing. None of the options or features are hidden, and I don't have to dig for them. Everything is right on the front page, making it easy to find and easy to use. Also, the initial setup was very easy, and I was able to set it up and send our first email within an hour. Review collected by and hosted on G2.com.

I do feel like designing emails is a little bit clunky. Sometimes the drag and drop doesn't work so well, but that's really my only complaint. Review collected by and hosted on G2.com.

I appreciate the ability to send 300 emails per day in the free package, which helps my business promote our platform. I really value the detailed reports provided by Brevo Marketing Platform. They give me insights into who opened my emails and clicked on the links. This information is crucial for me to identify qualified leads and follow up effectively. Additionally, I find the platform easy to use, thanks to the in-built manual and Aura AI, which help me understand it better. Review collected by and hosted on G2.com.

In the paid tool, they are giving fewer contacts to reach out to per month. It should be unlimited in terms of contacts. They only provide 500, 1000, or 1500 contacts to reach out for 10,000 emails, and it should be more than the number of email credits. Review collected by and hosted on G2.com.