--- title: Box Reviews meta_title: 'Box Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 5276 reviews by the users' company size, role or industry to find out how Box works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 5276 scale: '5' date_modified: '2026-11-04' parent_category: name: Content Management url: https://www.g2.com/categories/content-management ---

Box Reviews & Product Details

Pricing

Pricing provided by Box.

Business Starter

$5.00
Per Month

Box Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Box, and what problem is it built to solve?

Box is an intelligent content management platform built to help organizations collaborate, manage the content lifecycle, secure important content, and transform business workflows with enterprise AI.

What languages does Box support?

Box supports 20 languages, including English, Spanish, French, German, and Japanese, and others.

What company sizes and industries is Box the best fit for?

Box’s positive feedback spans small businesses, mid-market organizations, and enterprises, with users represented across industries. The strongest clusters include:
  • Company size: Small businesses, mid-market organizations, and enterprises.
  • Industries: Information technology and services, computer software, marketing and advertising, education, construction, and financial services.

How long does it take to implement Box across a team?

The most common reported time to go live is under one month, though implementation timelines vary.
Time to go live Relative frequency
Under one month Most common
Under one day Also frequently reported
One to three months Reported by some teams
Three to six months or longer Less common, but reported

What customer support options does Box provide, and how do users find the overall support experience?

Box provides chat, a knowledge base, FAQs/forum resources, and 24/7 live-rep support. The support experience is mixed: users describe helpful, responsive assistance, while others report slow responses or difficulty reaching a person when they need help.

What is the experience like for teams switching to Box from another tool?

Switching to Box has often meant moving away from file-sharing and collaboration tools such as Dropbox, Google Drive or Workspace, and Microsoft OneDrive or SharePoint. The change is valued for more controlled sharing, stronger permission management, and easier collaboration around shared files and versions; some transitions feel straightforward, while moving established content and workflows can take more effort.

What tools and platforms does Box integrate with, and how do these integrations help users get more value from the product?

Box offers 48 integrations, including tools users connect to their everyday work:
  • Productivity and documents: Microsoft 365, Microsoft Word, Microsoft Excel, Outlook, and Google Workspace.
  • Communication and collaboration: Slack, Microsoft Teams, and Zoom Events and Webinars.
  • CRM and business applications: Salesforce Service Cloud.
  • Project and workflow management: Asana, Jira, and Workato.
  • Creative and document tools: Adobe Acrobat.
These connections let teams work with Box content from familiar applications, reduce switching between tools, and support file sharing and workflow handoffs.

What features or capabilities could make Box even more useful?

Box could be more useful with faster, more dependable handling of large files and easier ways to find and organize content. Recurring improvement areas include:
  • Make search more precise with stronger filters and more useful result ranking, especially in large repositories.
  • Improve sync speed and reliability for large files and folders.
  • Simplify permission and administration controls so complex sharing structures are easier to configure and manage.
  • Streamline navigation and common actions to reduce the clicks needed to find, move, and share files.

How useful do Box users find its AI features in everyday use?

Box AI can help users get through lengthy content faster, especially when they need a summary or a specific detail without reading every page. Users describe using it to summarize documents, ask questions about stored content, and extract key information; they find these tasks useful for saving time, while noting that important answers may need checking against the source and that results can miss context.

Is Box considered safe and secure for handling data?

Box is used to store and share sensitive business content, and users value its access controls, secure sharing, and visibility into file activity. Those controls can provide confidence when teams collaborate internally and with external partners, though configuring detailed permissions can take care, particularly in complex folder structures.

Box Reviews (5,276)

View 5 Video Reviews
Reviews

Box Reviews (5,276)

View 5 Video Reviews
4.2
5,276 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Vimal S.
VS
Vimal S.
Engineer
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy Team Document Sharing which Strengthens Project Management"
4.5/5
What do you like best about Box?

We can keep all documents in one place and share them easily with the team, so that every team member can access and use them. This helps support project management at a better level. Review collected by and hosted on G2.com.

What do you dislike about Box?

The pricing structure can feel a bit complex, especially when it comes to setting up new user categories. Because many of our investors participate on a one-time basis, my main goal is to avoid unnecessary costs while still making sure they have a seamless, high-quality experience. Review collected by and hosted on G2.com.

BB
Butch B.
Salesforce Developer
Mid-Market (51-1000 emp.)
"Straightforward, Reliable Document Sharing and Collaboration with Box"
5/5
What do you like best about Box?

I use Box to manage my documents and its been straightforward to navigate and sharing files is fast and overall it feels reliable for my faily needs. I can generate and send documents with in a cloud application that icludes integrated security and collaboration which makes the whole process smoother. It also integrates with enterprise solutions and stil gives me the essential sharing capabilities i rely on. Review collected by and hosted on G2.com.

What do you dislike about Box?

Box is a powerful tool but it can sometimes feel a bit confusing simply because there are so including when I’m handling multiple requets at once. Its been genuinely helpful for support work project management, sharing updatex and keeping documenta orgainzed and easy to find. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Box’s Robust Access Controls and User-Level Logs Boost Data Security"
5/5
What do you like best about Box?

Box has more access control logs available at the user level than its competitors, as well as notifications when data is accessed, which is super helpful for situations where we are holding higher-risk data Review collected by and hosted on G2.com.

What do you dislike about Box?

The interface is not as intuitive as its competitors, but things have been slowly improving to make it easier to use overall. We ended up moving many storage needs over to competitors. Review collected by and hosted on G2.com.

CS
Chris S.
Director, Clinical Operations
Small-Business (50 or fewer emp.)
"Streamlines File Sharing with Robust Security"
3.5/5
What do you like best about Box?

I like Box's ease of use and reliability for collaborating across teams and external partners. The permission controls and secure file sharing capabilities make it easy to manage sensitive documents while ensuring the right people have access. The folder level permission settings are helpful when working with sponsors, sites, and external vendors. I find version control extremely useful as it prevents teams from working off outdated documents and provides a clear history of revisions. It has improved workflow efficiency by reducing back and forth emails, minimizing document confusion, and making it easier to quickly locate the most current documents. The initial setup of Box was very easy, which I appreciate. Review collected by and hosted on G2.com.

What do you dislike about Box?

One area that could be improved is the search functionality. Sometimes it can be difficult to quickly locate files unless the exact file name or folder location is known. One improvement for the search feature would be more intelligent filtering and ranking capabilities. For example, it would be helpful if search results prioritized recently accessed files or files within frequently used folders. Better indexing speed for newly uploaded or updated files for documents to become searchable more quickly is welcomed. Improving OCF accuracy for scanned PDFs would also be helpful. Review collected by and hosted on G2.com.

Praney M.
PM
Praney M.
Product Design Manager 2
Mid-Market (51-1000 emp.)
"Secure and Centralized File Management with Room for Improvement"
3.5/5
What do you like best about Box?

I like how Box provides centralized and secure access to project files, which really helps when working with distributed teams and client collaborations. It simplified our file sharing by reducing confusion, improving collaboration with version tracking, and keeping documents organized, especially during active projects. The permission control is also valuable for managing access based on stakeholder needs, making sure sensitive client documents are shared appropriately with different levels of access. I also appreciate the version history feature as it helps reduce confusion during revisions by keeping track of previous versions. The setup process was fairly smooth and manageable, particularly for basic folders and sharing, even though setting up permissions took some effort. Review collected by and hosted on G2.com.

What do you dislike about Box?

One thing that could improve is the overall speed and responsiveness when working with large folders or heavy file structures. In some cases, navigating between deeply nested folders or searching for specific assets can feel slower than expected, especially during active project phases. We also noticed that the UI can feel a bit less modern compared to some newer file collaboration tools. It works well functionally, but improving navigation simplicity and reducing clicks for common actions like sharing or moving files would make it more efficient for daily use. Search could be more refined when working across large datasets. Sometimes finding older or less frequently accessed files takes more effort than expected, especially when multiple teams are contributing to the same workspace structure. Better filtering and smarter search suggestions would help a lot there. Also, collaboration workflows around comments and approvals could be a bit more streamlined. It works fine, but when multiple stakeholders are actively reviewing files, things can get a bit cluttered. A cleaner way to track decisions or consolidate feedback would improve the experience for larger team usage. Review collected by and hosted on G2.com.

Verified User in Cosmetics
UC
Verified User in Cosmetics
Mid-Market (51-1000 emp.)
"Secure and Reliable Cloud Storage with Room for Improvement"
4/5
What do you like best about Box?

I like Box for its simplicity and reliability. Uploading, organizing, and sharing files is straightforward; drag-and-drop uploads are easy, and the permission controls make it simple to manage access to sensitive documents. I also appreciate the version history, which helps prevent confusion when multiple people are working on the same file.

Search is fast, and the integration with other business tools makes collaboration much more efficient. The initial setup was smooth, and the interface was easy for the team to learn, so we were able to start collaborating with minimal disruption. Since Box integrates well with Microsoft 365 and Slack, it helps streamline workflows and keeps documents accessible without constantly switching between platforms. Review collected by and hosted on G2.com.

What do you dislike about Box?

I find the search experience can be slow and that it sometimes requires very precise keywords, especially in folders with a large number of documents. We’ve also noticed the web interface feels less responsive when working with large files or when navigating deep folder structures. I’d like to see a smarter search experience with stronger filtering options, along with faster loading times for folders that contain many files. Review collected by and hosted on G2.com.

Mostafa A.
MA
Mostafa A.
OWNER OF (MosTa-TecH)[Innovation of the Future Health Care System DevOps]
Pharmaceuticals
Small-Business (50 or fewer emp.)
"Flexible, Secure Cloud Collaboration with Easy Integrations"
5/5
What do you like best about Box?

Box is a popular cloud-based platform for file sharing and collaboration. It’s widely used across industries and has grown to include features aimed at document control.

Box is a flexible, cloud-based platform for content sharing, storage, and collaboration.

It offers workflow and governance features that can support basic document control needs.

increase performance, easy integration with supported boarding, security and safe ui /ux Review collected by and hosted on G2.com.

What do you dislike about Box?

be more difficult with companies need more compliances steps

With additional modules, it can be adapted for more regulated environments, though this often involves extra setup and cost.

For teams with more structured or compliance-driven processes, these limitations may become more challenging as they scale. Review collected by and hosted on G2.com.

Ste P.
SP
Ste P.
CEO
Small-Business (50 or fewer emp.)
"Simple, Easy-to-Use Storage for Important Files"
5/5
What do you like best about Box?

simple and easy to use. they have build it great secure and easy to share files to other just simple click, add new user or just enjoy some intergrated to their system. I love it. customer support also good they listen to you and try to solve if there a problem and for sure that a plus. Review collected by and hosted on G2.com.

What do you dislike about Box?

they give me a very small tiny GB, just 100-150GB, so I can only storage excel and other important stuff Review collected by and hosted on G2.com.

Verified User in Computer Software
GC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Generous Free Storage and Promising AI, but a Clunky UX"
3.5/5
What do you like best about Box?

They've had some very generous free storage. It's a great place for backend storage. Also, seems like they're going deeper in the AI direction, which is promising Review collected by and hosted on G2.com.

What do you dislike about Box?

UX is an ideal. It feels a little bit clunky for the user. It's very clear it's meant for B2B versus direct-to-consumer. Outside of storage, it's unclear what features I'd benefit from using within Box Review collected by and hosted on G2.com.

Lisa B.
LB
Lisa B.
Director of Field Enablement
Mid-Market (51-1000 emp.)
"Simple to Use, Yet More Manual Effort Needed"
2.5/5
What do you like best about Box?

I really like Box because it's simple to use. It's very easy to set up different folders, and sharing the information within Box is straightforward. I store everything for my weekly newsletter, like meeting and training recordings, and I can just put a link to where it is stored in Box. It also serves well for enablement and training, with specific folders where new hires can watch videos and complete the required trainings. Review collected by and hosted on G2.com.

What do you dislike about Box?

It's a double-sided sword. The fact that it is so easy to use makes it a little bit harder to manually manage. Also, sometimes it's hard for people to access if they don't integrate it with anything else. Review collected by and hosted on G2.com.

Questions about Box? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Chris E.
CE
Chris Eustace
•
Last activity over 2 years ago

Box Hubspot Integration - Open Beta

GU
Guest User
•
Last activity 4 months ago

Is Box A document management system?

2 Upvotes
1
Join the conversation

Pricing Options

Pricing provided by Box.

Business Starter

$5.00
Per Month

Business

$15.00
Per Month

Business Plus

$25.00
Per Month
Box Comparisons
Box Features
Device Syncing
Web Interface
File Type Support
File following
File Sharing
Simultaneously Editing
User and Role Management
Policies and Controls
Device Management