---
title: BOSSDesk Reviews
meta_title: 'BOSSDesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 11 reviews by the users' company size, role or industry to
  find out how BOSSDesk works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 11
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# BOSSDesk Reviews
**Vendor:** BOSS Solutions  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 11
## About BOSSDesk
BOSSDesk is an ITIL aligned Service/ Help Desk available both on the Cloud and On- Premise. It is an integrated ITSM solution and includes Incident, Asset, Change and Problem Management modules along with a powerful Service Catalog for enhanced Service Delivery. Automate manual processes using powerful workflows and ticket routing features , saving time and keeping costs down while providing an unparalleled customer experience. Learn more about BOSSDesk at www.boss-solutions.com





## BOSSDesk Discussions
  - [What is BOSSDesk used for?](https://www.g2.com/discussions/what-is-bossdesk-used-for)
  - [How can we download customised report?](https://www.g2.com/discussions/how-can-we-download-customised-report) - 1 upvote
  - [can we dawnload customize reports in BOSSDesk?](https://www.g2.com/discussions/can-we-dawnload-customize-reports-in-bossdesk) - 1 upvote

- [View BOSSDesk pricing details and edition comparison](https://www.g2.com/products/bossdesk/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A42%3A45+-0500&secure%5Bsession_id%5D=89dbb630-f7d5-4cd6-9834-5da36d277fad&secure%5Btoken%5D=22a5897425c1d1f8b92cdf67040482ebac820664596325717936ec9d605d5ef6&format=llm_user)

## BOSSDesk Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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