Boost.ai Pricing Overview

Boost has been a game-changer for our customer experience, specifically in how our Virtual Agents (VAs) interact with clients. Currently, 70% of user conversations are fully resolved by our VAs, on WhatsApp, Web Chat and App Chat.

The Boost platform is highly flexible, allowing us to build exactly what we need. It offers open architecture for seamless integrations and connections, and a powerful hybrid approach to response generation (combining pre-built and generative AI).

The platform’s continuous high value comes from its ability to intelligently listen to user input, rapidly deploy new features, and adapt itself to the unique demands of our operations. In under two years, this investment has saved us hundreds of thousands of dollars by eliminating the need for new hires to manage current volume. Boost is truly worth the investment and elevated our customer support experience to A+ level. Review collected by and hosted on G2.com.

The main area for improvement in Boost is the reporting and analytics capabilities, particularly concerning the performance of the Generative AI responses.

While the existing reporting is adequate for pre-built responses, it currently does not meet our needs for analyzing the efficacy and output of the generative AI.

A significant enhancement would be the introduction of a Generative AI-powered "Copilot" feature within the platform. This would allow us to ask specific, natural-language questions about chat data, such as: What are users saying?, What is their sentiment?, and How are they navigating the conversational flows?

This is not a critical blocker today, but it is a necessary feature to maximize the long-term value and scalability of the Generative AI component. Review collected by and hosted on G2.com.

The system is straightforward and user-friendly. The team consistently keeps up with new developments and is quick to introduce new solutions. If you ever need assistance, it’s easy to get help from their support staff. I also appreciate that they organize webinars on a range of topics. Additionally, the knowledge database is accessible to everyone. Review collected by and hosted on G2.com.

If you manage several chat queues in the customer center, you may find it challenging to close them intuitively in Boost.ai. Currently, this action cannot be performed directly through the interface and instead requires using the API or configuring an alternative setup. Review collected by and hosted on G2.com.